  We describe a statistical approach for modeling dialogue acts in
conversational speech, i.e., speech-act-like units such as Statement, Question,
Backchannel, Agreement, Disagreement, and Apology. Our model detects and
predicts dialogue acts based on lexical, collocational, and prosodic cues, as
well as on the discourse coherence of the dialogue act sequence. The dialogue
model is based on treating the discourse structure of a conversation as a
hidden Markov model and the individual dialogue acts as observations emanating
from the model states. Constraints on the likely sequence of dialogue acts are
modeled via a dialogue act n-gram. The statistical dialogue grammar is combined
with word n-grams, decision trees, and neural networks modeling the
idiosyncratic lexical and prosodic manifestations of each dialogue act. We
develop a probabilistic integration of speech recognition with dialogue
modeling, to improve both speech recognition and dialogue act classification
accuracy. Models are trained and evaluated using a large hand-labeled database
of 1,155 conversations from the Switchboard corpus of spontaneous
human-to-human telephone speech. We achieved good dialogue act labeling
accuracy (65% based on errorful, automatically recognized words and prosody,
and 71% based on word transcripts, compared to a chance baseline accuracy of
35% and human accuracy of 84%) and a small reduction in word recognition error.
