  This paper identifies factors that influence Kazakhstan's e-Government portal
usage. It determines challenges encountered by citizens while using the portal.
Targeted respondents for the web-based questionnaire survey were the citizens
of Kazakhstan. The technology acceptance model was used as a methodology to
measure attitude towards portal usage. In addition, this paper discusses the
barriers which were experienced by the respondents and can prevent the
successful adoption of e-Government initiative. The results of the analysis
demonstrate that awareness among citizens is high, i.e. the majority of people
have visited it at least once and they perceive the portal to be useful, but
only a limited percentage of citizens' use it on the regular basis. Further,
paper can be used to help IT managers of the portal to improve management of
informational content and maintain a more effective adoption among citizens.
