  With about 230 million packages delivered per day in 2020, fetching packages
has become a routine for many city dwellers in China. When fetching packages,
people usually need to go to collection sites of their apartment complexes or a
KuaiDiGui, an increasingly popular type of self-service package pickup machine.
However, little is known whether such processes are accessible to blind and low
vision (BLV) city dwellers. We interviewed BLV people (N=20) living in a large
metropolitan area in China to understand their practices and challenges of
fetching packages. Our findings show that participants encountered difficulties
in finding the collection site and localizing and recognizing their packages.
When fetching packages from KuaiDiGuis, they had difficulty in identifying the
correct KuaiDiGui, interacting with its touch screen, navigating the complex
on-screen workflow, and opening the target compartment. We discuss design
considerations to make the package fetching process more accessible to the BLV
community.
