  IT operates in dynamic environments with the need always to change and adapt.
There is a need to improve performance. Many gaps were found when we conduct
the IT audit and we tried to seek to close gaps in capabilities. One way to the
close these gaps is the adoption of good practices in wide industry use. There
are several sources for good practices including public frameworks and
standards such as ITIL, COBIT, CMMI, eSCM-SP, PRINCE2, ISO 9000, ISO/IEC 20000
and ISO/IEC 27001, etc. The paper propose ITIL frameworks to ITD Company for
improving capabilities in service management.
