  Robotic process automation (RPA) has emerged as the leading approach to
automate tasks in business processes. Moving away from back-end automation, RPA
automated the mouse-click on user interfaces; this outside-in approach reduced
the overhead of updating legacy software. However, its many shortcomings,
namely its lack of accessibility to business users, have prevented its
widespread adoption in highly regulated industries. In this work, we explore
interactive automation in the form of a conversational digital assistant. It
allows business users to interact with and customize their automation solutions
through natural language. The framework, which creates such assistants, relies
on a multi-agent orchestration model and conversational wrappers for autonomous
agents including RPAs. We demonstrate the effectiveness of our proposed
approach on a loan approval business process and a travel preapproval business
process.
