  Modern software developers rely on an extensive set of social media tools and
communication channels. The adoption of team communication platforms has led to
the emergence of conversation-based tools and integrations, many of which are
chatbots. Understanding how software developers manage their complex
constellation of collaborators in conjunction with the practices and tools they
use can bring valuable insights into socio-technical collaborative work in
software development and other knowledge work domains.
  In this paper, we explore how chatbots can help reduce the friction points
software developers face when working collaboratively. Using a socio-technical
model for collaborative work, we identify three main areas for conflict:
friction stemming from team interactions with each other, an individual's
interactions with technology, and team interactions with technology. Finally,
we provide a set of open questions for discussion within the research
community.
