  The number of students who travel abroad to study or are enrolled in a
distance learning program outside their home country is growing. According to
UNESCO, such students are called internationally mobile students (IMSs) and 5
destination countries accounted for almost 50% of IMSs: United States (18%),
United Kingdom (11%), France (7%), Australia (6%), and Germany (5%).
Internationalisation of the higher education has created the so-called
borderless university, providing better opportunities for learning and
increases the human and social sustainability. In this paper, we propose an
online system to support transnational education (TNE) in Australia. This
system will consist of both an online module and quiz, and an automated
assistance module. The first part will ensure that students understand
TNE-related potential problems, such as the importance of submission deadlines,
and provide students early hints and help to avoid the TNE-related problems.
The second part will provide assistance with general issues related to studying
and living in Australia, and more specific ones tailored to a specific
institution. The ability to provide an immediate response when required will
help overcome feelings of isolation, and provide appropriate advice on matters
such as plagiarism and related issues, many of which arise from
misunderstandings due to divergent cultural backgrounds and a lack of awareness
about differences in socio-cultural environments.
