  Task-oriented dialog systems are becoming pervasive, and many companies
heavily rely on them to complement human agents for customer service in call
centers. With globalization, the need for providing cross-lingual customer
support becomes more urgent than ever. However, cross-lingual support poses
great challenges---it requires a large amount of additional annotated data from
native speakers. In order to bypass the expensive human annotation and achieve
the first step towards the ultimate goal of building a universal dialog system,
we set out to build a cross-lingual state tracking framework. Specifically, we
assume that there exists a source language with dialog belief tracking
annotations while the target languages have no annotated dialog data of any
form. Then, we pre-train a state tracker for the source language as a teacher,
which is able to exploit easy-to-access parallel data. We then distill and
transfer its own knowledge to the student state tracker in target languages. We
specifically discuss two types of common parallel resources: bilingual corpus
and bilingual dictionary, and design different transfer learning strategies
accordingly. Experimentally, we successfully use English state tracker as the
teacher to transfer its knowledge to both Italian and German trackers and
achieve promising results.
