  The leisure and hospitality industry is one of the driving forces of the
global economy. The widespread adoption of new technologies in this industry
over recent years has fundamentally reshaped the way in which services are
provided and received. In this paper, we explore some of the state-of-the-art
technologies currently employed in the hospitality industry and how they are
improving guest experiences and changing the hospitality service platform. We
also envision some potential future hospitality services we can expect as the
Internet of things (IoT) technology keeps growing. We recognize that the
technological backbone of many hospitality establishments needs to be
overhauled in order to facilitate the changing landscape of technology in the
modern world. We discuss some fundamental challenges that need to be overcome
to institute a lasting future-proof solution for the hospitality industry. We
also touch upon the problems these challenges pose for guests and hospitality
service providers (HSP).
