  Bangladesh, a developing country with a large and dense population, has
recently seen significant economic as well as technological developments. The
growth of technology has resulted in a dramatic increase in the number of
smartphone users in Bangladesh, and as such, mobile apps have become an
increasingly important part of peoples' life, even encompassing healthcare
services. However, the apps used in healthcare (telemedicine to be specific) in
Bangladesh are yet to be studied from the perspective of their features as per
the voices of the users as well as service providers. Therefore, in this study,
we focus on the features of the telemedicine apps used in Bangladesh. First, we
evaluated the present status of existing telemedicine apps in Bangladesh, as
well as their benefits and drawbacks in the context of HCI. We analyzed
publicly accessible reviews of several Bangladeshi telemedicine apps (N = 14)
to evaluate the user impressions. Additionally, to ascertain the public opinion
of these apps, we performed a survey in which the patients (N = 87)
participated willingly. Our analysis of the collected opinions reveals what
users experience, what they appreciate, and what they are concerned about when
they use telemedicine apps. Additionally, our study demonstrates what users
expect from telemedicine apps, independent of their past experience. Finally,
we explore how to address the issues we discovered and how telemedicine may be
used to effectively offer healthcare services throughout the country. To the
best of our knowledge, this study is the first to analyze the perception of the
people of Bangladesh towards telemedicine apps from the perspective of features
of the apps.
