  Digital Identity (DI) technologies have the potential to enhance the quality
of life of citizens through the provision of seamless services, improve the
effectiveness of public services, and increase overall economic
competitiveness. However, lack of access to DIs can limit these benefits, while
unequal access can lead to uneven distribution of these benefits across social
groups and escalate existing tensions. Accessible, user-friendly and efficient
onboarding can play a key role in ensuring equitable access and wide adoption
of DI technologies. This paper proposes the development of physical locations
(Experience Centres) that can be used for citizen onboarding to national DI
systems, positively shaping citizens' first impression with the technology and,
in turn, promoting adoption. To this end, we outline a multidisciplinary
research approach for identifying and addressing the considerations necessary
for designing, developing and operating a model Experience Centre for DI
onboarding in an inclusive manner.
