  Assessing care quality and performance is essential to improve healthcare
processes and population health management. However, due to bad system design
and lack of access to required data, this assessment is often delayed or not
done at all. The goal of our research is to investigate an advanced analytics
platform that enables healthcare quality and performance assessment. We used a
user-centered design approach to identify the system requirements and have the
concept of episode of care as the building block of information for a key
performance indicator analytics system. We implemented architecture and
interface prototypes, and performed a usability test with hospital users with
managerial roles. The results show that by using user-centered design we
created an analytical platform that provides a holistic and integrated view of
the clinical, financial and operational aspects of the institution. Our
encouraging results warrant further studies to understand other aspects of
usability.
