  The novel research area of computational empathy is in its infancy and moving
towards developing methods and standards. One major problem is the lack of
agreement on the evaluation of empathy in artificial interactive systems. Even
though the existence of well-established methods from psychology, psychiatry
and neuroscience, the translation between these methods and computational
empathy is not straightforward. It requires a collective effort to develop
metrics that are more suitable for interactive artificial agents. This paper is
aimed as an attempt to initiate the dialogue on this important problem. We
examine the evaluation methods for empathy in humans and provide suggestions
for the development of better metrics to evaluate empathy in artificial agents.
We acknowledge the difficulty of arriving at a single solution in a vast
variety of interactive systems and propose a set of systematic approaches that
can be used with a variety of applications and systems.
