  Toxicity and abuse are common in online peer-production communities. The
social structure of peer-production communities that aim to produce accurate
and trustworthy information require some conflict and gate-keeping to spur
content production and curation. However, conflict and gate-keeping often
devolve into hierarchical power structures which punish newcomers and lock out
marginalized groups through entrenched cultural norms. Community administrators
often focus on content quality, rather than consideration for all user safety,
to promote community growth and survival. Once toxic cultural norms dominate a
peer-production community, it is very difficult for community administrators to
stop these behaviors from undermining inclusive peer-production. We propose
developing a "handbook of intelligent system design" that attempts to frame
design protocols to better read user-community culture and accurately
distinguish toxic negative interactions from beneficial conflict.
