  Facing the new market challenges, service providers are looking for solutions
to improve three major business areas namely the Customer Experience, The
Operational Efficiency and Revenue and Margin. To meet the business requiements
related to these areas, service providers are going through three major
transformation programs namely the Business Support Systems transformation
program for Customer related aspects, the Operations Support System
transformation program for mainly service Fulfillment and Assurance and
Resource, Fulfillment and Assurance, and Time To Market Transformation program
for Products ans Services development and management. These transformations are
about making a transition from a current situation with all its views to a
desired one. The information view transformation is about reorganizing and
reengineering the existing information to be used for the day to day activities
and reporting to support decision making. For reporting purpose, service
providers have to invest in Business Intelligence solutions. For which the main
purpose is to provide the right information in a timely manner to efficiently
support the decision making. One of the key BI challenges is to model an
information structure where to host all the information coming from multiple
sources. The purpose of this paper is to suggest a step by step methodology to
design a Telco Data Mart, one of the fundamental BI components.
Order-To-Payment, an end to end customer process, will be used as an
application for this methodology. Our methodology consists on bringing together
the concepts of business intelligence and the telecom business frameworks
developed by the TM Forum: the Business Process Framework, the Information
Framework, and the Business Metrics. The advantage of this solution is its
ability to adapt to any telecom enterprise architecture since it's built around
the business standards.
