  Optimizing an interactive system against a predefined online metric is
particularly challenging, when the metric is computed from user feedback such
as clicks and payments. The key challenge is the counterfactual nature: in the
case of Web search, any change to a component of the search engine may result
in a different search result page for the same query, but we normally cannot
infer reliably from search log how users would react to the new result page.
Consequently, it appears impossible to accurately estimate online metrics that
depend on user feedback, unless the new engine is run to serve users and
compared with a baseline in an A/B test. This approach, while valid and
successful, is unfortunately expensive and time-consuming. In this paper, we
propose to address this problem using causal inference techniques, under the
contextual-bandit framework. This approach effectively allows one to run
(potentially infinitely) many A/B tests offline from search log, making it
possible to estimate and optimize online metrics quickly and inexpensively.
Focusing on an important component in a commercial search engine, we show how
these ideas can be instantiated and applied, and obtain very promising results
that suggest the wide applicability of these techniques.
