  In the real world, many online shopping websites or service provider have
single email-id where customers can send their query, concern etc. At the
back-end service provider receive million of emails every week, how they can
identify which email is belonged of a particular department? This paper
presents an artificial neural network (ANN) model that is used to solve this
problem and experiments are carried out on user personal Gmail emails datasets.
This problem can be generalised as typical Text Classification or
Categorization.
