  This chapter introduces the application of HCI design processes and design
principles in e-government and e-democracy. We elaborate on HCI design
processes and six HCI design principles in the context of e-government and
e-democracy, including citizen-centered design, usability, accessibility,
access to information, transaction efficiency, and security and privacy. Then,
we present two cases to demonstrate the value of applying the HCI processes and
design principles in developing and deploying e-government and e-democracy.
Finally, we highlight the challenges faced by e-government and e-democracy as
well as the future trends. In conclusion, HCI can help the success of
e-government and e-democracy and their future growth.
