  Consumer complaints are a crucial source of information for companies,
policymakers, and consumers alike. They provide insight into the problems faced
by consumers and help identify areas for improvement in products, services, and
regulatory frameworks. This paper aims to analyze Consumer Complaints Dataset
provided by Consumer Financial Protection Bureau (CFPB) and provide insights
into the nature and patterns of consumer complaints in the USA. We begin by
describing the dataset and its features, including the types of complaints,
companies involved, and geographic distribution. We then conduct exploratory
data analysis to identify trends and patterns in the data, such as the most
common types of complaints, the companies with the highest number of
complaints, and the states with the most complaints. We have also performed
descriptive and inferential statistics to test hypotheses and draw conclusions
about the data. We have investigated whether there are significant differences
in the types of complaints or companies involved based on geographic location.
Overall, our analysis provides valuable insights into the nature of consumer
complaints in the USA and helps stakeholders make informed decisions to improve
the consumer experience.
