  Business conversation manager is a system which makes organization's
communications possible on computer system platforms and also within defined
processes and relationships. This research reviews the literature of BCM
systems and introduces and classifies the most important factors for successful
implementation by investigating various references. The aim is to identify
critical success factors in order to avoid high risk probabilities and
facilitate the implementation and finally getting better outcomes. Next,
factors are extracted from experts' points of view and they depicted as a model
to show critical factors.
