  Social networking services (SNS) have become integral to modern life to
create and maintain meaningful relationships. Nevertheless, their historic
growth of features has led to labyrinthine user interfaces (UIs) that often
result in frustration among users - for instance, when trying to control
privacy-related settings. This paper aims to mitigate labyrinthine UIs by
studying users' expectations (N=21) through an online card sorting exercise
based on 58 common SNS UI features, teaching us about their expectations
regarding the importance of specific UI features and the frequency with which
they use them. Our findings offer a valuable understanding of the relationship
between the importance and frequency of UI features and provide design
considerations for six identified UI feature groups. Through these findings, we
inform the design and development of user-centred alternatives to current SNS
interfaces that enable users to successfully navigate SNS and feel in control
over their data by meeting their expectations.
