  In this report analysis of a support chat log of a development team is shown.
Developer support chat is used to provide internal support to other development
teams. The report shows how a fundamental data analysis helped to identify gaps
and action items to boost performance of a development team by reducing time
spent on developer support chat and minimizing interrupts from other developer
teams. The report also shows an example of how a root cause analysis can be
supported by simple data analysis in finding process improvement opportunities.
