  Despite the rampant adoption of Enterprise 2.0, there is lack of empirical
evidence of how Enterprise 2.0 is aptly supporting the business objectives.
Social capital theory will be used as a theoretical lens to understand the
impact and implications of individual use of Enterprise 2.0. To ascertain the
impact from the use of Enterprise 2.0 on the various dimensions of social
capital, a single in-depth qualitative case study was conducted with a large
professional services organisation. The findings unfold the different areas of
impacts based on actual individual use and experience. The research concludes
with a framework delineating the intertwined relationship between each social
capital dimensions.
