  We argue that the complementarity picture, as interpreted as a reference
frame change represented in quantum gravitational Hilbert space, does not
suffer from the "firewall paradox" recently discussed by Almheiri, Marolf,
Polchinski, and Sully. A quantum state described by a distant observer evolves
unitarily, with the evolution law well approximated by semi-classical field
equations in the region away from the (stretched) horizon. And yet, a classical
infalling observer does not see a violation of the equivalence principle, and
thus a firewall, at the horizon. The resolution of the paradox lies in careful
considerations on how a (semi-)classical world arises in unitary quantum
mechanics describing the whole universe/multiverse.
