  Technological progress paves the way to ever-increasing opportunities for
automating city services. This spans from already existing concepts, such as
automated shuttles at airports, to more speculative applications, such as fully
autonomous delivery robots. As these services are being automated, it is
critical that this process is underpinned by a human-centred perspective. This
chapter provides a framework for future research and practice in this emerging
domain. It draws on research from the field of human-computer interaction and
introduces a number of methodologies that can be used to structure the process
of designing interactions between people and automated urban applications.
Based on research case studies, the chapter discusses specific elements that
need to be considered when designing human-machine interactions in an urban
environment. The chapter further proposes a model for designing automated urban
applications and a set of principles to guide their prototyping and deployment.
