  Significant correlations between arrivals of load-generating events make the
numerical evaluation of the workload of a system a challenging problem. In this
paper, we construct highly accurate approximations of the workload distribution
of the MAP/G/1 queue that capture the tail behavior of the exact workload
distribution and provide a bounded relative error. Motivated by statistical
analysis, we consider the service times as a mixture of a phase-type and a
heavy-tailed distribution. With the aid of perturbation analysis, we derive our
approximations as a sum of the workload distribution of the MAP/PH/1 queue and
a heavy-tailed component that depends on the perturbation parameter. We refer
to our approximations as corrected phase-type approximations, and we exhibit
their performance with a numerical study.
