  The use of semi-autonomous Unmanned Aerial Vehicles (UAV) to support
emergency response scenarios, such as fire surveillance and search and rescue,
offers the potential for huge societal benefits. However, designing an
effective solution in this complex domain represents a "wicked design" problem,
requiring a careful balance between trade-offs associated with drone autonomy
versus human control, mission functionality versus safety, and the diverse
needs of different stakeholders. This paper focuses on designing for
situational awareness (SA) using a scenario-driven, participatory design
process. We developed SA cards describing six common design-problems, known as
SA demons, and three new demons of importance to our domain. We then used these
SA cards to equip domain experts with SA knowledge so that they could more
fully engage in the design process. We designed a potentially reusable solution
for achieving SA in multi-stakeholder, multi-UAV, emergency response
applications.
