  In this paper, we investigate model-driven engineering, reporting on an
exploratory case-study conducted at a large automotive company. The study
consisted of interviews with 20 engineers and managers working in different
roles. We found that, in the context of a large organization, contextual forces
dominate the cognitive issues of using model-driven technology. The four forces
we identified that are likely independent of the particular abstractions chosen
as the basis of software development are the need for diffing in software
product lines, the needs for problem-specific languages and types, the need for
live modeling in exploratory activities, and the need for point-to-point
traceability between artifacts. We also identified triggers of accidental
complexity, which we refer to as points of friction introduced by languages and
tools. Examples of the friction points identified are insufficient support for
model diffing, point-to-point traceability, and model changes at runtime.
