  Office automation is an initiative used to digitally deliver services to
citizens, private and public sectors. It is used to digitally collect, store,
create, and manipulate office information as a need of accomplishing basic
tasks. Azya Office Automation has been implemented as a pilot project in
Kurdistan Institution for Strategic Studies and Scientific Research (KISSR)
since 2013. The efficiency of governance in Kurdistan Institution for Strategic
Studies and Scientific Research has been improved, thanks to its
implementation. The aims of this research paper is to evaluate user
satisfaction of this software and identify its significant predictors using
EGOVSAT Model. The user satisfaction of this model encompasses five main parts,
which are utility, reliability, efficiency, customization, and flexibility. For
that purpose, a detailed survey is conducted to measure the level of user
satisfaction. A total of sixteen questions have distributed among forty one
users of the software in KISSR. In order to evaluate the software, three
measurement have been used which are reliability test, regression analysis and
correlation analysis. The results indicate that the software is successful to a
decent extent based on user satisfaction feedbacks obtained by using EGOVSAT
Model.
