  Ransomware attack effectiveness has increased causing far reaching
consequences that are not fully understood. The ability to disrupt core
services, the global reach, extended duration, and the repetition has increased
their ability to harm organizations. One aspect that needs to be understood
better is the effect on the user. The user in the current environment is
exposed to new technologies that might be adopted, but there are also habits of
using existing systems. The habits have developed over time with trust
increasing in the organization in contact directly and the institutions
supporting it. This research explores whether the global, extended, and
repeated RW attacks reduce the trust and inertia sufficiently to change
long-held habits in using information systems. The model tested measures the
effect of the RW attack on the e-commerce status quo to evaluate if it is
significant enough to overcome the users resistance to change.
