  Mobile quality of experience and user satisfaction are growing research
topics. However, the relationship between a user's satisfaction with network
quality and the networks real performance in the field remains unexplored. This
paper is the first to study both network and non-network predictors of user
satisfaction in the wild. We report findings from a large sample (2224 users
over 12 months) combining both questionnaires and network measurements. We
found that minimum download goodput and device type predict satisfaction with
network availability. Whereas for network speed, only download factors
predicted satisfaction. We observe that users integrate over many measurements
and exhibit a known peak-end effect in their ratings. These results can inform
modeling efforts in quality of experience and user satisfaction.
