  Although digital technologies are contributing to human development, several
information systems (IS) interventions for development especially in developing
countries do not perform as expected nor deliver anticipated outcomes at scale.
This raises questions about how to develop and enhance resilient IS for
development, an area that requires more research attention. A sound and
systematic understanding of the mechanisms local communities apply to maintain
resilience and the key transformation areas for a resilient IS development will
help to improve the situation. This study addresses how stakeholders can ensure
resilient information provision within the Agricultural Extension Information
Service (AEIS) and identifies the challenges in designing resilient IS.
Conceptually, the study draws from the IS resilience framework. Empirically, it
draws from interview data collected from the AEIS provision practice in
Ethiopia. The findings show the robustness, self-organization, learning,
redundancy, rapidity, scale, diversity and equality mechanisms, the challenges
and the key transformations required to advance the resilience of IS for AEIS.
The study contributes to the conversation on the application of the IS
resilience framework in analyzing local information provision practices as well
as to practice highlighting the key transformation areas to improve the
effectiveness and impact of AEIS.
