  Mobile money can facilitate financial inclusion in developing countries,
which usually have high mobile phone use and steady remittance activity. Many
countries in Latin America meet the minimum technological requirements to use
mobile money, however, the adoption in this region is relatively low. This
paper investigates the different factors that lead people in Latin America to
distrust and therefore not adopt mobile money. For this purpose, we analyzed 27
mobile money applications on the market and investigated the perceptions that
people in Latin America have of such interfaces. From our study, we singled out
the interface features that have the greatest influence in user adoption in
developing countries. We identified that for the Latin America market it is
crucial to create mobile applications that allow the user to visualize and
understand the workflow through which their money is traveling to recipients.
We examined the significance of these findings in the design of future mobile
money applications that can effectively improve the use of electronic financial
transactions in Latin America.
