  Hospitals are currently exploring digital options to transform their clinical
procedures and their overall engagement with patients. This paper investigates
how hospital departments can leverage the ability of firms to simultaneously
explore new IT resources and practices (IT exploration) as well as exploit
their current IT resources and practices (IT exploitation), i.e., IT
ambidexterity, to adequately sense and respond to patients' needs and demands,
i.e., patient agility. This study embraces the dynamic capability view and
develops a research model, and tests it accordingly using cross-sectional data
from 90 clinical hospital departments from the Netherlands through an online
survey. The model's hypothesized relationships are tested using Partial Least
Squares (PLS) structural equation modeling (SEM). The outcomes demonstrate the
significance of IT ambidexterity in developing patient agility, positively
influencing patient service performance. The study outcomes support the
theorized model can the outcomes shed light on how to transform clinical
practice and drive patient agility.
