  Public sector organizations are treated in a different manner, as Information
technology/information system has become necessity in a highly competitive
environment. Importance of information systems is becoming more and more vital
as the global technology adoption is in progress. ERP projects are considered
as one of the most important and critical area of technology especially in
public sector organizations where cost effectiveness and operational efficiency
is prioritized on profits. A lot of research studies have been made on ERP
projects but mostly on critical success factors (CSFs) and other managerial
issues. This ongoing research mainly focuses upon the performance of ERP
software in public sector organizations by thoroughly going through one of the
largest most public sector organizations of Pakistan. Though ERP projects are
handled by experienced consultants in addition to the support of vendor
companies but because of its features and functional complexity and mismatch
with the organizational processes, different managerial and technical issues
arise during and after its implementation. This study investigates the
performance of ERP system in a large public sector organization of Pakistan;
five most critical technical factors, which can lead the whole project towards
success or failure, have been dug out. This exploratory study i.e. extensive
literature review and a case study includes survey and interviews which later
on investigated through their application in a public sector organization in
Pakistan.
