  A lack of service delivery and accountability are two characteristic
challenges of numerous municipalities (local government) in South Africa.
MobiSAM was introduced as a collaborative effort between a local university,
civil society, residents, and local government to grow digital citizen
engagement, facilitate two-way communication between local government and its
citizenry, and contribute to the improved provision of basic services. Through
the course of the project, it became clear that power, with respect to
knowledge, was at play in the interactions or lack thereof between local
government and citizens. This work-in-progress paper begins the journey of
exploration of the power/knowledge dynamics at play in the MobiSAM project
(using the SECI model and the Power Cube) by unpacking and understanding the
nature of knowledge processed in the project and the associated knowledge
creation processes that ensued between the different project stakeholders over
time. The influence of power in determining the effective transfer of knowledge
between key stakeholders of the project, for capacity building and
organisational learning has emerged as an important issue in need of thorough
investigation and critical analysis. This work in progress paper presents the
preliminary framing of the research findings on the phases associated with the
interplay of knowledge and power in the MobiSAM project, which are: 1)
Realisation, 2) Navigating Responsiveness, and 3) Emergence.
