  Our study presents a new tool, Reputation Agent, to promote fairer reviews
from requesters (employers or customers) on gig markets. Unfair reviews,
created when requesters consider factors outside of a worker's control, are
known to plague gig workers and can result in lost job opportunities and even
termination from the marketplace. Our tool leverages machine learning to
implement an intelligent interface that: (1) uses deep learning to
automatically detect when an individual has included unfair factors into her
review (factors outside the worker's control per the policies of the market);
and (2) prompts the individual to reconsider her review if she has incorporated
unfair factors. To study the effectiveness of Reputation Agent, we conducted a
controlled experiment over different gig markets. Our experiment illustrates
that across markets, Reputation Agent, in contrast with traditional approaches,
motivates requesters to review gig workers' performance more fairly. We discuss
how tools that bring more transparency to employers about the policies of a gig
market can help build empathy thus resulting in reasoned discussions around
potential injustices towards workers generated by these interfaces. Our vision
is that with tools that promote truth and transparency we can bring fairer
treatment to gig workers.
