  Robust access to trustworthy information is a critical need for society with
implications for knowledge production, public health education, and promoting
informed citizenry in democratic societies. Generative AI technologies may
enable new ways to access information and improve effectiveness of existing
information retrieval systems but we are only starting to understand and
grapple with their long-term social implications. In this chapter, we present
an overview of some of the systemic consequences and risks of employing
generative AI in the context of information access. We also provide
recommendations for evaluation and mitigation, and discuss challenges for
future research.
