  A heterogeneous closed network with one-server queues with finite capacity
and one infinite-server queue is studied. A target application is bike-sharing
systems. Heterogeneity is taken into account through clusters whose queues have
the same parameters. Incentives to the customer to go to the least loaded
one-server queue among two chosen within a cluster are investigated. By
mean-field arguments, the limiting queue length stationary distribution as the
number of queues gets large is analytically tractable. Moreover, when all
customers follow incentives, the probability that a queue is empty or full is
approximated. Sizing the system to improve performance is reachable under this
policy.
