  Human factors/ergonomics (HFE) standards are not only a useful reference for
experienced HFE practitioners but can also provide guidance for organizations
that are inexperienced in HFE design practice. HFE standards can give
credibility to the value of introducing user centered methods. As computing
technologies advance, knowledge of HFE has spread to the computing related
work, and the field of human-computer interaction (HCI) has grown rapidly.
Accordingly, HCI standards have evolved for guiding practice. There is great
deal of literature concerned with the development and practice of international
standards (e.g., International Organization for Standardization/ISO) and
national (e.g., The American National Standards Institute/ANSI) HFE or HCI
standards, but little on the practice of HCI standards at lower levels, such as
at the level of enterprise. This chapter will focus on the practice of HCI
standards there. It intends to assess the challenges of enterprise HCI
standards from strategy, development, and governance perspectives.
Specifically, we discuss the practices at Intel Corporation, a high-tech
enterprise environment.
