  Objective: This research study aims to investigate the use of novice crowd
inspectors for usability inspection with respect to time spent and the cost
incurred. This study compares the results of the novice crowd usability
inspection guided by a single expert's heuristic usability inspection (novice
crowd usability inspection henceforth) with the expert heuristic usability
inspection. Background: Traditional usability evaluation methods are time
consuming and expensive. Crowdsourcing has emerged as a cost effective and
quick means of software usability evaluation. Method: In this regard, we
designed an experiment to evaluate the usability of two websites and a web
dashboard. Results: The results of the experiment show that novice crowd
usability inspection guided by a single expert's heuristic usability
inspection: a). Finds the same usability issues (w.r.t. content & quantity) as
expert heuristic usability inspection. b). Is cost effective than expert
heuristic usability inspection employing less time duration. Conclusion: Based
on the findings of this research study, we can conclude that the novice crowd
usability inspection guided by a single expert's heuristic usability inspection
and expert heuristic usability inspection, on average, gives the same results
in terms of issues identified.
