  Smart home Internet of Things (IoT) devices are rapidly increasing in
popularity, with more households including Internet-connected devices that
continuously monitor user activities. In this study, we conduct eleven
semi-structured interviews with smart home owners, investigating their reasons
for purchasing IoT devices, perceptions of smart home privacy risks, and
actions taken to protect their privacy from those external to the home who
create, manage, track, or regulate IoT devices and/or their data. We note
several recurring themes. First, users' desires for convenience and
connectedness dictate their privacy-related behaviors for dealing with external
entities, such as device manufacturers, Internet Service Providers,
governments, and advertisers. Second, user opinions about external entities
collecting smart home data depend on perceived benefit from these entities.
Third, users trust IoT device manufacturers to protect their privacy but do not
verify that these protections are in place. Fourth, users are unaware of
privacy risks from inference algorithms operating on data from non-audio/visual
devices. These findings motivate several recommendations for device designers,
researchers, and industry standards to better match device privacy features to
the expectations and preferences of smart home owners.
