  In this paper we introduce a case study describing the combination of manual
survey-based and e-mail-based social network analysis. The goal of the project
was to increase collaboration efficiency in a team of consultants of a major
high tech manufacturer. By analyzing the social network of a team of 42
consultants and comparing it with their utilization as the dependent variable,
their efficiency in working together was improved in various way by bridging
structure holes and eliminating bottlenecks, reducing stress for overburdened
individuals, connecting isolated individuals and identifying the best network
structures for high utilization and increased job satisfaction.
