  The modern workplace is inherently collaborative, and this collaboration
relies on effective communication among coworkers. Instant messaging is the
multitasking tools of choice most people chatting over IM do other things at
the same time.The use of IM in workplace is less intrusive than the use of
phone, more immediate than email and has added advantage due to the ability to
detect presence.In order for institution to maximize increased business
productivity using instant messaging its imperative that organizations define
and publish ICT policies, guidelines and regulations.Overall IM boosts business
performance by making operations faster, more agile, and more efficient with
very little additional cost thus Organizations that deploy IM would reap
significant Return on Investment.Institutions should adopt IM meetings which
are be more efficient and less prone to straying off topic, because of the
relative effort of typing versus talking.
