  Avaya Conversational Intelligence(ACI) is an end-to-end, cloud-based solution
for real-time Spoken Language Understanding for call centers. It combines large
vocabulary, real-time speech recognition, transcript refinement, and entity and
intent recognition in order to convert live audio into a rich, actionable
stream of structured events. These events can be further leveraged with a
business rules engine, thus serving as a foundation for real-time supervision
and assistance applications. After the ingestion, calls are enriched with
unsupervised keyword extraction, abstractive summarization, and
business-defined attributes, enabling offline use cases, such as business
intelligence, topic mining, full-text search, quality assurance, and agent
training. ACI comes with a pretrained, configurable library of hundreds of
intents and a robust intent training environment that allows for efficient,
cost-effective creation and customization of customer-specific intents.
