  Information systems (IS) are widely used in organisations to improve business
performance. The steady progression in improving technologies like artificial
intelligence (AI) and the need of securing future success of organisations lead
to new requirements for IS. This research in progress firstly introduces the
term AI-based services (AIBS) describing AI as a component enriching IS aiming
at collaborating with employees and assisting in the execution of work-related
tasks. The study derives requirements from ten expert interviews to successful
design AIBS following Design Science Research (DSR). For a successful
deployment of AIBS in organisations the D&M IS Success Model will be considered
to validated requirements within three major dimensions of quality: Information
Quality, System Quality, and Service Quality. Amongst others, preliminary
findings propose that AIBS must be preferably authentic. Further discussion and
research on AIBS is forced, thus, providing first insights on the deployment of
AIBS in organisations.
