  Since GDPR went into effect in 2018, many other data protection and privacy
regulations have been released. With the new regulation, there has been an
associated increase in industry professionals focused on data protection and
privacy. Building on related work showing the potential benefits of knowledge
management in organisational compliance and privacy engineering, this paper
presents the findings of an exploratory qualitative study with data protection
officers and other privacy professionals. We found issues with knowledge
management to be the underlying challenge of our participants' feedback. Our
participants noted four categories of feedback: (1) a perceived disconnect
between regulation and practice, (2) a general lack of clear job description,
(3) the need for data protection and privacy to be involved at every level of
an organisation, (4) knowledge management tools exist but are not used
effectively. This paper questions what knowledge management or automation
solutions may prove to be effective in establishing better computer-supported
work environments.
