  There is a limited understanding of IT's role as a crucial enabler of patient
agility and the department's ability to respond to patient's needs and wishes
adequately. This study's objective is to contribute to the insights of the
validity of the hypothesized relationship between IT resources, practices and
capabilities, and hospital departments' knowledge processes and the
department's ability to adequately sense and respond to patient needs and
wishes, i.e., patient agility. This study conveniently sampled data from 107
clinical hospital departments in the Netherlands and uses structural equation
modeling for model assessment. IT ambidexterity positively enhances the
development of a digital dynamic capability. Likewise, IT ambidexterity also
positively impacts the hospital department's knowledge processes. Both digital
dynamic capability and knowledge processes positively influence patient
agility. IT ambidexterity promotes taking advantage of IT resources and
experiments to reshape patient services and enhance patient agility.
