  Research currently being conducted on the use of robots as human labor
support technology. In particular, the service industry needs to allocate more
manpower, and it will be important for robots to support people. This study
focuses on using a humanoid robot as a social service robot to convey
information in a shopping mall, and the robot's behavioral concepts were
analyzed. In order to convey the information, two processes must occur.
Pedestrians must stop in front of the robot, and the robot must continue the
engagement with them. For the purpose of this study, three types of autonomous
behavioral concepts of the robot for the general use were analyzed and compared
in these processes in the experiment: active, passive-negative, and
passive-positive concepts. After interactions were attempted with 65,000+
pedestrians, this study revealed that the passive-negative concept can make
pedestrians stop more and stay longer. In order to evaluate the effectiveness
of the robot in a real environment, the comparative results between three
behaviors and human advertisers revealed that (1) the results of the active and
passive-positive concepts of the robot are comparable to those of the humans,
and (2) the performance of the passive-negative concept is higher than that of
all participants. These findings demonstrate that the performance of robots is
comparable to that of humans in providing information tasks in a limited
environment; therefore, it is expected that service robots as a labor support
technology will be able to perform well in the real world.
