  Enhanced Quality of Service (QoS) and satisfaction of mobile phone user are
major concerns of a service provider. In order to manage network efficiently
and to provide enhanced end to end Quality of Experience (QoE), operator is
expected to measure and analyze QoS from various perspectives and at different
relevant points of network. The scope of this paper is measurement and
statistically analysis of QoS of mobile networks from end user perspective in
Afghanistan. The study is based on primary data collected on random basis from
1,515 mobile phone users of five cellular operators. The paper furthermore
proposes adequate technical solutions to mobile operators in order to address
existing challenges in the area of QoS and to remain competitive in the market.
Based on the result of processed data, considering geographical locations,
population and telecom regulations of the government, authors recommend
deployment of small cells (SCs), increasing number of regular performance
tests, optimal placement of base stations, increasing number of carriers, and
high order sectorization as proposed technical solutions.
