  Process mining, a technique turning event data into business process
insights, has traditionally operated on the assumption that each event
corresponds to a singular case or object. However, many real-world processes
are intertwined with multiple objects, making them object-centric. This paper
focuses on the emerging domain of object-centric process mining, highlighting
its potential yet underexplored benefits in actual operational scenarios.
Through an in-depth case study of Borusan Cat's after-sales service process,
this study emphasizes the capability of object-centric process mining to
capture entangled business process details. Utilizing an event log of
approximately 65,000 events, our analysis underscores the importance of
embracing this paradigm for richer business insights and enhanced operational
improvements.
