  Biometric systems are the latest technologies of unique identification.
People all over the world prefer to use this unique identification technology
for their authentication security. The goal of this research is to evaluate the
biometric systems based on system reliability and user satisfaction. As
technology fully depends on personal data, so in terms of the quality and
reliability of biometric systems, user satisfaction is a principal factor. To
walk with the digital era, it is extremely important to assess users' concerns
about data security as the systems are conducted the authentication by
analyzing users' personal data. The study shows that users are satisfied by
using biometric systems rather than other security systems. Besides, hardware
failure is a big issue faced by biometric systems users. Finally, a matrix is
generated to compare the performance of popular biometric systems from the
users' opinions. As system reliability and user satisfaction are the focused
issue of this research, biometric service providers can use these phenomena to
find what aspect of improvement they need for their services. Also, this study
can be a great visualizer for Bangladeshi users, so that they can easily
realize which biometric system they have to choose.
