  Personas can help raise awareness among stakeholders about users' needs.
While personas are made-up people, they are based on facts gathered from user
research. Personas can also be used to raise awareness of universal design and
accessibility needs of people with disabilities. We review the current state of
the art of the personas and review some research and industry projects that use
them. We outline techniques that can be used to create personas with
disabilities. This includes advice on how to get more information about
assistive technology and how to better include people with disabilities in the
persona creation process. We also describe our use of personas with
disabilities in several projects and discuss how it has helped to find
accessibility issues.
