  Background: Accessing relevant data on the product, process, and usage
perspectives of software as well as integrating and analyzing such data is
crucial for getting reliable and timely actionable insights aimed at
continuously managing software quality in Rapid Software Development (RSD). In
this context, several software analytics tools have been developed in recent
years. However, there is a lack of explainable software analytics that software
practitioners trust. Aims: We aimed at creating a quality model (called
Q-Rapids quality model) for actionable analytics in RSD, implementing it, and
evaluating its understandability and relevance. Method: We performed workshops
at four companies in order to determine relevant metrics as well as product and
process factors. We also elicited how these metrics and factors are used and
interpreted by practitioners when making decisions in RSD. We specified the
Q-Rapids quality model by comparing and integrating the results of the four
workshops. Then we implemented the Q-Rapids tool to support the usage of the
Q-Rapids quality model as well as the gathering, integration, and analysis of
the required data. Afterwards we installed the Q-Rapids tool in the four
companies and performed semi-structured interviews with eight product owners to
evaluate the understandability and relevance of the Q-Rapids quality model.
Results: The participants of the evaluation perceived the metrics as well as
the product and process factors of the Q-Rapids quality model as
understandable. Also, they considered the Q-Rapids quality model relevant for
identifying product and process deficiencies (e.g., blocking code situations).
Conclusions: By means of heterogeneous data sources, the Q-Rapids quality model
enables detecting problems that take more time to find manually and adds
transparency among the perspectives of system, process, and usage.
