  This is a short position paper drawing on experience working with the UK
banking industry and their disabled and ageing customers in the Business
Disability Forum, a UK non-profit member organisation funded by a large body of
UK private and public sector businesses. We describe some commonly reported
problems of disabled customers who use modern banking technologies, relating
them to UK law and best practice. We describe some of the recent banking
industry innovations and the hope they may offer for improved inclusive and
accessible multi-channel banking.
