  This study aims to identify the differences in SAPA user interest due to each
route, traffic volumes, and after COVID-19 by the daily feedback from them and
to help develop SAPA plans. Food was the most common opinion. However, for the
route, some showed interest in other options. For the traffic volume, the
difference of interest was also shown in some heavy traffic areas, On the other
hand, the changes in customer needs after the COVID-19 disaster were less
changed.
