  This paper is to determine the dimension of e-health services in Brunei
Darussalam (Brunei) from customers' perspective. It is to identify, understand,
analyze and evaluate public's expectation on e-health in Brunei. A
questionnaire was designed to gather quantitative and qualitative data to
survey patients, patient's family, and health practitioners at hospitals,
clinics, or home care centers in Brunei starting from February to March, 2011.
A 25-item Likert-type survey instrument was specifically developed for this
study and administered to a sample of 366 patients. The data were analyzed to
provide initial ideas and recommendation to policy makers on how to move
forward with the e-health initiative as a mean to improve healthcare services.
The survey revealed that there exists a high demand and expectation from people
in Brunei to have better healthcare services accessible through an e-health
system in order to improve health literacy as well as quality and efficiency of
healthcare. Regardless of the limitations of the survey, the general public has
responded with a great support for the capabilities of an e-health system
listed from the questionnaires. The results of the survey provide a solid
foundation for our on going research project to proceed further to develop a
model of e-health and subsequently develop a system prototype that incorporate
expectations from the people.
