  How can we better understand the broad, diverse, shifting, and invisible
crowd workforce, so that we can better support it? We present findings from
online observations and analysis of publicly available postings from a
community forum of crowd workers. In particular, we observed recurring tensions
between crowd workers and journalists regarding media depictions of crowd work.
We found that crowd diversity makes any one-dimensional representation
inadequate in addressing the wide-ranging experiences of crowd work. We argue
that the scale, diversity, invisibility, and the crowds' resistance to
publicity make a worker-centered approach to crowd work particularly
challenging, necessitating better understanding the diversity of workers and
their lived experiences.
