  Chatbot is a machine with the ability to answer automatically through a
conversational interface. A chatbot is considered as one of the most
exceptional and promising expressions of human computer interaction.
Voice-based chatbots or artificial intelligence devices transform
human-computer bidirectional interactions that allow users to navigate an
interactive voice response system with their voice generally using natural
language. In this paper, we focus on voice based chatbots for mediating
interactions between hotels and guests from both the hospitality technology
providers' and guests' perspectives. We developed a hotel web application with
the capability to receive a voice input. The application was developed with
Speech recognition and deep synthesis API for voice to text and text to voice
conversion, a closed domain question answering NLP solution was used for query
the answer.
