  This paper considers a nonstationary multiserver queuing model with
abandonment and balking for inbound call centers. We present a continuous time
Markov chain (CTMC) model which captures the important characteristics of an
inbound call center and obtain a numerical solution for its transient state
probabilities using uniformization method with steady-state detection.
Keywords: call center, transient, Markov processes, numerical methods,
uniformization, abandonment, balking
