  Home healthcare is part of the most critical research and development
healthcare areas. The objective is to decentralize healthcare, leading to a
shift from in-hospital care to more advanced home healthcare, while improving
efficiency, individualisation, equity and quality of healthcare delivery and
limiting financial resources. In this paper, we adopt a process approach to
tackle the home healthcare domain in order to highlight the importance of
organisational aspects in the success of an ICT-home healthcare project. Such
projects should be supported by an automated system, called in this paper, Home
Healthcare support system. We examine HH processes from two selected
perspectives (complexity and dynamics) to illustrate the requirements of a HH
support system. We advocate that satisfying these requirements is part of the
most important challenges in the home healthcare research domain and we propose
first track of solutions by attempting to benefit from past experiences in 3
process research communities.
