  Several challenges are faced by citizens of urban centers while dealing with
day-to-day events, and the absence of a centralised reporting mechanism makes
event-reporting and redressal a daunting task. With the push on information
technology to adapt to the needs of smart-cities and integrate urban civic
services, the use of Open311 architecture presents an interesting solution. In
this paper, we present a novel approach that uses an existing Open311 ontology
to classify and report non-emergency city-events, as well as to guide the
citizen to the points of redressal. The use of linked open data and the
semantic model serves to provide contextual meaning and make vast amounts of
content hyper-connected and easily-searchable. Such a one-size-fits-all model
also ensures reusability and effective visualisation and analysis of data
across several cities. By integrating urban services across various civic
bodies, the proposed approach provides a single endpoint to the citizen, which
is imperative for smooth functioning of smart cities.
