  In this paper, we empirically demonstrate the growing importance of
reliability by measuring its effect on user behavior. We present an approach
for broadband reliability characterization using data collected by many
emerging national initiatives to study broadband and apply it to the data
gathered by the Federal Communications Commission's Measuring Broadband America
project. Motivated by our findings, we present the design, implementation, and
evaluation of a practical approach for improving the reliability of broadband
Internet access with multihoming.
