  Text summarization is the process of extracting the most important
information from the text and presenting it concisely in fewer sentences. Call
transcript is a text that involves textual description of a phone conversation
between a customer (caller) and agent(s) (customer representatives). This paper
presents an indigenously developed method that combines topic modeling and
sentence selection with punctuation restoration in condensing ill-punctuated or
un-punctuated call transcripts to produce summaries that are more readable.
Extensive testing, evaluation and comparisons have demonstrated the efficacy of
this summarizer for call transcript summarization.
