  We present a case study of an iterative design process that includes a
conversation analyst. We discuss potential benefits of conversation analysis
for design, and we describe our strategies for integrating the conversation
analyst in the design process. Since the analyst on our team had no previous
exposure to design or engineering, and none of the other members of our team
had any experience with conversation analysis, we needed to build a foundation
for our interaction. One of our key strategies was to pair the conversation
analyst with a designer in a highly interactive collaboration. Our tactics have
been effective on our project, leading to valuable results that we believe we
could not have obtained using another method. We hope that this paper can serve
as a practical guide to those interested in establishing a productive and
efficient working relationship between a conversation analyst and the other
members of a design team.
