  The e-commerce boom has led to overwhelming demand for personalized delivery
services. Accordingly, various start-ups and tech companies provide
crowd-shipping services that aim to be more efficient and effective than
traditional logistics options. These services are fueled by technological
innovation, improved internet infrastructure, and increased smartphone use.
However, the field of on-demand delivery faces several challenges, including
specified pickup and delivery times and locations. Therefore, market demand and
prospective crowd-shipper supply must be well understood to ensure industry
success. This research analyzes current and future shipping behaviors, as well
as potential employees' willingness to work (WTW) as crowd-shippers. Revealed
and stated preference survey questionnaires were designed. The surveys were
implemented in Vietnam and the US. This descriptive study makes use of the
survey data sets to understand the behavior of requesters and potential
crowd-shippers in the logistics market and assumes that crowd-sourced delivery
is available. The results show requesters' various behaviors and expectations
as well as prospective crowd-shippers' WTW in the two countries. The results
can be used to recruit potential crowd-shippers and create business strategies
that match requesters' and potential crowd-shippers' expectations.
