  On any night in Canada, at least 35,000 individuals experience homelessness.
These individuals use emergency shelters to transition out of homelessness and
into permanent housing. We designed and deployed a technology to support
front-line staff at the largest emergency housing shelter in Calgary, Canada.
Over a period of five months in 2022, we worked closely with front-line staff
to co-design an interface for supporting a holistic understanding of client
context and facilitating decision-making. The tool is currently in-use and our
collaboration is ongoing. In this paper, we reflect on preliminary findings
regarding the second iteration of the tool. We find that supporting shelter
staff in understanding the human behind the data was a critical component of
design. This work contributes to literature on how data tools may be integrated
into homeless shelters in a way that aligns with shelters' values.
