  Leveraging civic data, divided into 3 categories spending, infrastructure and
citizen feedback, can present a clear picture of the priorities, performance,
and pain-points of a city. Data driven insights highlight the current issues
faced by citizens as well as disparity between government spending and quality
of work, and can aid in providing effective solutions. City infrastructure;
footpaths, lighting, and parks, describe the living quality of citizens and can
be compared to the annual spending in these sectors to track effectiveness.
Analyzing complaints ensures citizen feedback is taken into account during both
long-term planning and in short-term solutions to pinpoint critical areas of
improvement. Integrating an analysis loop and data driven dashboards can help
in improving performance of municipal corporations, while adding transparency
between citizens and the city officials. In the paper, constituency rankings
across the city infrastructure indicated a low importance towards greenery in
terms of Parks, where each constituency has less than 2% of their area as a
park. As populations in these areas are already high and increasing, this is
likely to worsen in the coming years. Comparing the results with complaints,
surprisingly the rankings of footpaths in constituencies were contrary to the
number of complaints in these constituencies, with high ranking constituencies
receiving the highest number of complaints, which would require further
analysis. In terms of street lights, the areas with low quality lighting were
associated with a large number of complaints from citizens, indicating that
action needs to be taken immediately. Overall, a text analysis of complaints
across constituencies reflected the everyday struggles of the city with the top
keywords 'roads' and 'vehicles', followed by 'footpaths' and 'garbage', which
are both critical problems in Bangalore City today.
