  We present contemporary infrared and optical spectra of the plateau type II
SN 1995V in NGC 1087 covering four epochs, approximately 22 to 84 days after
shock breakout. The data show, for the first time, the infrared spectroscopic
evolution during the plateau phase of a typical type II event. In the optical
region P Cygni lines of the Balmer series and of metals lines were identified.
The infrared (IR) spectra were largely dominated by the continuum, but P Cygni
Paschen lines and Brackett gamma lines were also clearly seen. The other
prominent IR features are confined to wavelengths blueward of 11000 \AA and
include Sr II 10327, Fe II 10547, C I 10695 and He I 10830 \AA. We demonstrate
the presence of He I 10830 \AA on days 69 and 85. The presence of this line at
such late times implies re-ionisation. A likely re-ionising mechanism is
gamma-ray deposition following the radioactive decay of 56Ni. We examine this
mechanism by constructing a spectral model for the He I 10830 \AA line based on
explosion model s15s7b2f of Weaver & Woosley (1993). We find that this does not
generate the observed line owing to the confinement of the 56Ni to the central
zones of the ejecta. In order to reproduce the He I line, it was necessary to
introduce additional upward mixing of the 56Ni, with 10^{-5} of the total
nickel mass reaching above the helium photosphere. In addition, we argue that
the He I line-formation region is likely to have been in the form of pure
helium clumps in the hydrogen envelope.
