  Digital technologies are becoming central to water governance and management,
yet their impact and developmental implications are under-researched,
particularly in the global South. This paper addresses this knowledge gap by
examining the process of water service digitalisation and the resulting effects
on service providers. Drawing on qualitative methods, we apply ideas on
digitalisation, value, and power to investigate the implementation and impact
of digital technologies in Ghana's state water utility company. We find digital
water innovations to be recent, and delivering relatively limited impacts as
yet, with value mainly accruing at the utility's operational rather than
strategic level. The digital technologies present avenues for power shifts and
struggles internally and externally as well as some changes in water management
structures and responsibilities. We end with a brief discussion on the
implications for water service governance and research.
