  While in every organization corporate culture and history change over time,
intentional efforts to identify performance problems are of particular interest
when trying to understand the current state of an organization. The results of
past improvement initiatives can shed light on the evolution of an organization
and represent, with the advantage of perfect hindsight, a learning opportunity
for future process improvements. The opportunity to test this premise occurred
in an applied research collaboration with the Swedish Transport Administration,
the government agency responsible for the planning, implementation, and
maintenance of long-term rail, road, shipping, and aviation infrastructure in
Sweden. This article is part of a theme issue on Process Improvement.
