  National governments are eager to incorporate information and communication
technologies in their administrative agenda. Even though transformation from
traditional to digital methods seem attractive, there are obstacles which come
along with this change. Since countries are continuously implementing ICT-based
technologies, the need for investigating the factors hindering their adoption
becomes crucial. The main objective of this study is to inquire Electronic
Documents and Records Management Systems (EDRMS) in the context of eGovernment.
The centre of the investigation is how EDRMS could raise efficiency in public
service delivery. Within the scope of this research, the associated challenges
of the EDRMS implementation, possible ways to tackle those challenges and
achieved benefits were analysed. For thorough examination, exploratory case
study method was chosen, and the case of Georgia was investigated. For drawing
conclusions and finding answers to the imposed questions qualitative approach
was selected. Different ICT adoption theories and case study examples were
analysed, among which the Estonian case was taken as a successful model.
Empirical data collection was also an integral part of the study during which
interviews with state officials, as well as experts, were conducted, and the
questionnaire among civil servants was distributed. As a result of the
research, the main aspects of the EDRMS implementation were evaluated, and the
prospect of the possible future study was imposed.
