  This paper brings attention to epistemic injustice, an issue that has not
received much attention in the design of technology and policy. Epistemic
injustices occur when individuals are treated unfairly or harmed specifically
in relation to their role as knowers or possessors of knowledge. Drawing on the
case of making heat complaints in New York City, this paper illustrates how
both technological and policy interventions that address epistemic injustice
can fail or even exacerbate the situations for certain social groups, and
individuals within them. In bringing this case to the workshop, this paper
hopes to provide another generative and critical dimension that can be utilised
to create better technologies and policies, especially when they deal with
diverse and broad range of social groups
