  Increased use of social media by police to connect with citizens has
encouraged researchers to study different aspects of information exchange (e.g.
type of information, credibility and propagation) during emergency and crisis
situation. Research studies lack understanding of human behavior such as
engagement, emotions and social interaction between citizen and police
department on social media. Several social media studies explore and show
technological implications of human behavioral aspects in various contexts such
as workplace interaction and depression in young mothers. In this paper, we
study online interactions between citizens and Indian police in context of
day-to-day policing, including safety concerns, advisories, etc. Indian police
departments use Facebook to issue advisories, send alerts and receive citizen
complaints and suggestions regarding safety issues and day-to-day policing. We
explore how citizens express their emotions and social support on Facebook. Our
work discusses technological implications of behavioral aspects on social well
being of citizens.
