  We show that a dense spectrum of chaotic multiply-excited eigenstates can
play a major role in collision processes involving many-electron multicharged
ions. A statistical theory based on chaotic properties of the eigenstates
enables one to obtain relevant energy-averaged cross sections in terms of sums
over single-electron orbitals. Our calculation of the low-energy electron
recombination of Au$^{25+}$ shows that the resonant process is 200 times more
intense than direct radiative recombination, which explains the recent
experimental results of Hoffknecht {\em et al.} [J. Phys. B {\bf 31}, 2415
(1998)].
