  The technological advances in the smartphone application market has expanded
at great lengths in recent years (Kaya, Ozturk & Gumussoy 2019). One of the
main smartphone applications that often sees record breaking downloads are
gaming apps. The gaming application that recently received the most downloads
of all time, 100 million in one week, was the mobile game Call of Duty (CoD).
With the game generating revenues of over $8 million across app stores, it is
important that the users are satisfied with the game and its experience
(Cuthbertson, 2019). Unlike other applications, gamers are drawn to gaming
applications for their experience more than their functionality. Ensuring that
the game is performing with efficiency and of a high level of satisfaction, is
key in enhancing the users experience and remaining popular in such a
competitive market (Barnett, Harvey and Gatzidis 2018). There are significant
advances of mobile applications such as portability and accessibility but the
change in architecture has meant that some aspects of design and usability have
had to be constrained. Therefore, mobile games need to be more user focused
(Nayebi, Desharnais and Abran 2012).
