- Here I am in my garage.
We live two hours away
from the closest Tesla
super charging station.
Both of our Teslas have
things wrong with it.
One of the speakers is ruined,
it just turned off for some reason.
This one has a really big squeak
(squeaking)
in the shocks.
It's crazy embarrassing
when you're driving around.
This one has this beeping
noise that comes up
whenever you're driving and it says
"Parking Assist is unavailable.
Parking Assist is unavailable."
Today, I'm gonna take you a little bit
on a journey and it's kinda for my own
little documentation also,
to show you what it's
like to have a Tesla,
an electric car, and to
get service done on it.
The great thing about Tesla service
with a newer car,
is that they typically
fix everything for you.
That's fantastic.
The bad thing is
you have to go really far to get there.
I am going to drive this thing two hours
over to Las Vegas, Nevada,
drop off the car at the service center,
somehow get back.
Maybe they'll give me a loaner.
Maybe I'll just take a shuttle.
I have an appointment for that one
in two days.
So hopefully by the time I take that one
over for it's appointment in two days
I can pick up this one and bring it home
so I don't have to take a shuttle.
This is real world.
What is it like to be
an all-electric family?
I'm gonna take you on
the experience right now
and let's do this.
(shuffling)
You can see right there
Park Assist unavailable.
While you're driving,
every five minutes or so,
the car beeps at you
and some of the features for self-driving
don't work properly.
Park Assist unavailable
and Blind spot detection limited.
One of my cameras is out
of service right now,
or one of the sensors.
I'm not sure.
It's probably an easy fix.
Now one of the questions you might ask
because it's a question that I had,
why don't you just have the
mobile service come help you,
because according to Tesla,
70 to 80% of the service
that is performed,
are now done by their mobile team.
- [car voice] Parking
Assist is unavailable.
- See you hear that beep?
That's from Park Assist disabled thing.
Well I've heard that there are
mobile Tesla service people
that drive out here to St. George, Utah,
that help people.
Apparently both of our
cars were not eligible
for this option for these two fixes.
Let's begin the two hour drive.
(orchestral music)
- [car voice] Parking
Assist is unavailable.
(orchestral music)
Parking Assist is unavailable.
(orchestral music)
Parking Assist is unavailable.
(orchestral music)
Parking Assist is unavailable.
(orchestral music)
Parking Assist is unavailable.
(grand orchestral music)
Parking Assist is unavailable.
- With 21 miles to spare,
we made it to Las Vegas.
It took about two hours and we're here.
The service center is not open today.
It is a Sunday.
I thought it would be a
good day to drive down here.
Why didn't I just bring it down tomorrow
when they could have possibly given me
a loaner car to take home?
Well, tomorrow is Monday
and we have a lot going on on Monday.
This is an easier day
for me to come out here
so that we can get everything done
with the kids going to school tomorrow.
This is the way you do it.
(serendipitous music)
(clanking)
That's it.
She's a goner.
I don't have the key anymore.
Hopefully I can get her fixed tomorrow.
Now I gotta get home, somehow.
(serendipitous music)
- [Driver] Well it was
nice talking to you.
- [Narrator] Yeah nice talking to you too.
Have a good day.
- [Driver] You too, thank you.
- All right, made it to the airport,
Las Vegas, McCarran.
Good news is we're here.
The bad news is,
it's going to be about an
hour until the shuttle leaves.
Four hour trip both ways.
An extra hour and a half for just waiting
for the shuttle so we're looking at almost
a six hour trip just to drop off the car.
That's a bit of a pain.
(upbeat music)
(exhales)
That took a long time.
(laughs)
I arrived.
Now I need to take an Uber to my house.
Everybody at the house is asleep,
they've been asleep for an hour.
I'm glad I did this tonight,
rather than all day tomorrow.
Welcome to day two of this video.
Or I guess it'd be day three,
but my car has only been
in the shop for one day,
which was all day yesterday.
In the morning, I got a text from Tesla
and in the evening,
I got an even better text from Tesla.
Our car is ready to be picked up.
Yes!
So Tesla service,
a lot of you guys wonder,
how long does it take?
They did it all in one
day and that's good news
because now I'm in the car with London.
Hi London.
- Hi.
- Are you coming to Las Vegas with me?
- No.
- Where you going?
- I'm going to school.
- London's going to school.
So I'm going to take her to school.
(beeping)
- [car voice] Welcome.
- Oh, boy, come on.
(beeping)
Our car.
So now (laughs).
Now we're getting the same type of
warning
on my other car.
As I turn the wheel,
listen to what it does.
(squeaking)
It's so squeaky!
Also one of the speakers in the very back,
it like makes a vibrating sound
when you turn up the bass on it.
The good news is
we are going to San Diego this weekend
and so we really don't need
the car for about a week
but I'm not gonna tell them that.
I'm gonna see how long it actually takes
to get the service done.
Two hour drive is gonna
be pretty long for me
and it's gonna be this fast for you.
And we're here.
Las Vegas.
Made it.
Tons of Teslas here.
Here she is.
She's all ready for us to go.
Oh, somebody really tiny was sitting here,
are you kidding me.
We made it!
This is car number one.
Car number two is dropped off.
The people there are so nice.
So many Teslas that they
have to do service on
and they cover such a wide area.
Look at this white roadster right there.
Carbon fiber on it.
Woo!
That is good lookin'!
What was wrong with this one?
They fixed it in one day.
Well this speaker over here,
I told you it was out.
It wasn't working.
For some reason, the speaker
had become unplugged.
It just was unplugged.
So they simply plugged it back together,
turned it on,
and it works great.
The second thing that was wrong with this
the sensors were off on
here and it just said
Parking Assist not available.
So this car has a bunch of video cameras.
Like, this is a video camera right there.
This is a video camera right there.
We've got the video cameras up there.
There's also one in the back.
As part of the self-driving
an important feature
are these little sensors right there.
See that guy?
And that guy?
So dirty!
Oh, there's one right there.
There's one right there.
Well apparently one of them
just randomly decided to break and go out.
It didn't get hit by anything.
It just decided to stop working.
So they simply replaced one of those
and voila!
Now I get to drive back home for two hours
and then we wait and see how long.
This one took one day to get fixed.
I'll let you know how long it takes
for the next one
and we'll find out what the problems are.
I've been impressed with the Tesla service
as far as their time,
how kind they were to me,
and also how helpful they were.
Stay tuned, car number two,
what is the fix going to be?
Let's find out.
Good news we got the gray
and the white Model X
back from service and our roadster is here
so the whole family is here.
We are an all electric family
and this was a good experiment to see
what Tesla's service is like in 2019.
So the gray Tesla Model X P100D
ended up taking four days to be fixed
and it cost me $700.
But, the problems that I
originally brought it in for
all of that was covered for free.
The right and the left suspension
were making that extreme squeaking noise.
They replaced all kinds of bolts
and different things inside of there.
I don't think they replaced
the actual suspension
but there were different things
that were tied in to the
suspension that they fixed.
And they didn't charge me anything for it.
That is one cool thing
about owning a Tesla.
The service doesn't cost much.
With this speaker in the back
there was something wrong with the panel.
The panel would vibrate so
they replaced a panel there.
That didn't cost me anything either.
That was free.
So why did it cost me
$700 for the service?
This is the back tire
that is now brand new.
The way that the Tesla tires work is that
there is two on the back
that are a different size
than the two on the front.
You have to replace both
of them at the same time.
My car has 12,000 miles on it.
Seven thousand of those were from me.
Five thousand of those
miles were from Tesla
when they had this car as a demo car
that they would give people rides in.
Now if you remember back from my video
when I got a discount on it,
I was a little surprised
that they didn't even replace
the tires or the wheels.
The left tire tread was a little bit low
so I had to pay $700 to
replace both of the wheels.
This is interesting because I
watch Rich Rebuilds Channel.
He bought a used Model X from Tesla
and originally they weren't gonna replace
the tires and the wheels
but then he kind of complained about it,
put it on a YouTube video
and they stepped up and
replaced it for free
before he took delivery of it.
So I wish that they would have done that
for mine before I got it,
because now here I am with
12,000 miles on my car
the left tire tread was a little bit low
so I had to pay $700 to
replace both of the wheels.
It happens, it's a cost.
I'm still grateful for this car
and it was still a really
good price when I bought it
so I can't complain too much.
So I booked my service appointment online.
They were a week out on the scheduling
and I got 'em in and I got 'em fixed
pretty quickly.
So overall I've gotta say, in early 2019,
the service has really
stepped it up at Tesla
and it's not a big of a
burden as you would think.
With a gas-powered car
you can take your car in
and have a bunch of different issues,
transmission or whatever,
and your dealer is probably
going to pay you at least
for the labor time that they
spent working on your car.
With the Teslas,
with a car that's four or five years old,
they usually will just fix things.
When there's a squeak.
When the speakers aren't working right.
Thumbs up to Tesla because I know in 2018
their service kind of got a
bad rap and it was warranted.
We've had some bad experiences
with service in the past
and I thought maybe that
might happen on this video
and it didn't.
Maybe next time I'll
get the mobile service
to come out to my house
but I'm not holdin' my breath for that.
Hope you liked this random
video of Tesla service.
Thanks for watchin'.
With 21 miles to spare.
Oh (shuffling).
(laughs)
Sorry.
With 21 miles to spare,
we made it to Las Vegas.
- [car voice] Parking
Assist is unavailable.
