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DonatorLegendaryActivity: 1610Merit: 1003 Re: MTGOX down? June 23, 2012, 02:26:33 PM #2



I guess they are not really interested in making money. Looks like their trade engine is. Other exchanges are unaffected on bitcoincharts, while for MtGox USD, EUR and GBP there have been no trades for a while.I guess they are not really interested in making money.

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Sr. MemberActivity: 476Merit: 250The first is by definition not flawed. Re: MTGOX down? June 23, 2012, 02:40:52 PM #4 still no change don't let me make you question your assumptions

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Sr. MemberActivity: 476Merit: 250The first is by definition not flawed. Re: MTGOX down? June 23, 2012, 04:18:38 PM #6 still nothing!



or have i missed any anouncements? don't let me make you question your assumptions

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Human Intranet LiasonVIPHero MemberActivity: 570Merit: 504I still <3 u Satoshi Re: MTGOX down? June 23, 2012, 05:05:15 PM #7 No trades in the past 3.5 hours....





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LegendaryActivity: 1022Merit: 1000 Re: MTGOX down? June 23, 2012, 05:08:18 PM #8 It looks like orders are still being placed --> Btccharts.com

That way one can estimate which way it will go after ther trade engine comes back up.



-edit- although I just tried (both mtgox.com and classic.mtgox.com) and no order could be placed

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NewbieActivity: 7Merit: 0 Re: MTGOX down? June 23, 2012, 05:12:49 PM #9 Is anyone else seeing MtGox's reported volume decreasing for the last few hours or so? It used to be ~33000 BTC, now it's ~26000 BTC and still dropping (sit on the frontpage for a few minutes, and watch the ticker at the top).



Am I being stupid and just missing something, or..?

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Human Intranet LiasonVIPHero MemberActivity: 570Merit: 504I still <3 u Satoshi Re: MTGOX down? June 23, 2012, 05:16:51 PM #10 Quote from: chsx3 on June 23, 2012, 05:12:49 PM Is anyone else seeing MtGox's reported volume decreasing for the last few hours or so? It used to be ~33000 BTC, now it's ~26000 BTC and still dropping (sit on the frontpage for a few minutes, and watch the ticker at the top).



Am I being stupid and just missing something, or..?



I believe thats volume for a 24h period, and since no trades are taking place, the volume for this 24 hour period is decreasing I believe thats volume for a 24h period, and since no trades are taking place, the volume for this 24 hour period is decreasing

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LegendaryActivity: 2040Merit: 1062aka tonikt Re: MTGOX down? June 23, 2012, 05:21:48 PM #12 It's been dead for hours already.

The last trade was at 13:42:28 UTC Check out gocoin - my original project of full bitcoin node & cold wallet written in Go.

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Human Intranet LiasonVIPHero MemberActivity: 570Merit: 504I still <3 u Satoshi Re: MTGOX down? June 23, 2012, 05:26:06 PM #13 This could be a good sign...



Imagine if they got hacked again, but this time their countermeasures kicked in and froze trading until they get everything sorted out.



Of course, if I were mt.gox I would not advertise this... or would I?...

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LegendaryActivity: 2040Merit: 1062aka tonikt Re: MTGOX down? June 23, 2012, 05:36:44 PM #16 I can place an ask order, but it just stays pending...

And it doesn't seem to be affecting the market depth data. Check out gocoin - my original project of full bitcoin node & cold wallet written in Go.

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Sr. MemberActivity: 476Merit: 250The first is by definition not flawed. Re: MTGOX down? June 23, 2012, 05:44:12 PM #18 Let me put some oil in the fire:



gentlemen - you are seeing mtgox folding don't let me make you question your assumptions

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Hero MemberActivity: 812Merit: 1000 Re: MTGOX down? June 23, 2012, 05:49:12 PM #19 Quote from: SaintFlow on June 23, 2012, 05:44:12 PM Let me put some oil in the fire:



gentlemen - you are seeing mtgox folding



Could be this, could be just some technical issue. The thing with gox is: you never know whether you are being goxed or foxed.



The best strategy here IMO is to not play. It is really fun to be just an observer. And I am speaking from experience here. It is much less fun watching Bitcoinica debacle because Bitcoin Magazine has slightly more than 1000$ in limbo there.









Could be this, could be just some technical issue. The thing with gox is: you never know whether you are being goxed or foxed.The best strategy here IMO is to not play. It is really fun to be just an observer. And I am speaking from experience here. It is much less fun watching Bitcoinica debacle because Bitcoin Magazine has slightly more than 1000$ in limbo there. -

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Sr. MemberActivity: 476Merit: 250The first is by definition not flawed. Re: MTGOX down! June 23, 2012, 05:55:20 PM #20 the freenode chat has nothing to report either besides that tux does not pick up his phone.

I quote from freenode:



< neofutur> quotation is suspended for more than 2 hours now, no official word until now, probably a technical problem

[19:51] <neofutur> MT dont answer the phone until now

[19:52] <neofutur> I keep trying to contact him don't let me make you question your assumptions

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Hero MemberActivity: 728Merit: 500 Re: MTGOX down! June 23, 2012, 05:57:34 PM #21 A similar thing happened last week at around the same time

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MemberActivity: 67Merit: 10 Re: MTGOX down! June 23, 2012, 05:58:46 PM

Last edit: June 23, 2012, 07:16:48 PM by quattro #22 I'm thankful I just moved all everything out of mt gox.



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LegendaryActivity: 2040Merit: 1062aka tonikt Re: MTGOX down! June 23, 2012, 05:59:22 PM #23 Quote from: SaintFlow on June 23, 2012, 05:55:20 PM the freenode chat has nothing to report either besides that tux does not pick up his phone.

I quote from freenode:



< neofutur> quotation is suspended for more than 2 hours now, no official word until now, probably a technical problem

[19:51] <neofutur> MT dont answer the phone until now

[19:52] <neofutur> I keep trying to contact him

It's 3:00 AM in Tokyo.

If he isn't sleeping then he must be on drugs - either way we will probably need to wait at least few more hours... It's 3:00 AM in Tokyo.If he isn't sleeping then he must be on drugs - either way we will probably need to wait at least few more hours... Check out gocoin - my original project of full bitcoin node & cold wallet written in Go.

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LegendaryActivity: 1792Merit: 1000 Re: MTGOX down! June 23, 2012, 06:02:20 PM #25



Seriously though, I wonder what effect Mt Gox suddenly folding would have? Since I'm buying some coins on Monday, hopefully this will (temporarily) reduce the priceSeriously though, I wonder what effect Mt Gox suddenly folding would have?

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Human Intranet LiasonVIPHero MemberActivity: 570Merit: 504I still <3 u Satoshi Re: MTGOX down! June 23, 2012, 06:06:22 PM #26 Quote from: Scott J on June 23, 2012, 06:02:20 PM



Seriously though, I wonder what effect Mt Gox suddenly folding would have?

Since I'm buying some coins on Monday, hopefully this will (temporarily) reduce the priceSeriously though, I wonder what effect Mt Gox suddenly folding would have?

ha! yeah I hope it reduces the price too!



If mt.gox folds people will just use the next best exchange. I don't think it will have anything but a temporary effect on the economy ha! yeah I hope it reduces the price too!If mt.gox folds people will just use the next best exchange. I don't think it will have anything but a temporary effect on the economy

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Human Intranet LiasonVIPHero MemberActivity: 570Merit: 504I still <3 u Satoshi Re: MTGOX down! June 23, 2012, 06:20:22 PM #34 So is this how normal stock exchanges work? downtime during the weekend? That sucks.

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Hero MemberActivity: 518Merit: 500 Re: MTGOX down! June 23, 2012, 06:23:36 PM #35 My freakin' luck.



I literally haven't traded anything in over a year. Just this morning I was like, "What the hay" transferred a majority of my BTC (I don't have many to begin with) to Mt. Gox and leave for a nice stroll. Come back and see this and brain goes into panic mode.



Looks like I was able to bring my BTC back home, so that's good. Offering Video/Audio Editing Services since 2011 - https://bitcointalk.org/index.php?topic=77932.0

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LegendaryActivity: 1666Merit: 1000 Re: MTGOX down! June 23, 2012, 07:02:49 PM #39 The symptoms are others than one week before: Order list is seen now, orders can be cancelled, but new orders are kept in a "pending" state.



So I think, for some reason new orders cannot be placed, but existing ones are cancelled, so the gap between bid and ask grows.



Suppose it's only a technical issue. Waiting on Mt.Gox to wake up. http://bewahren-und-sein.weebly.com/, http://bewahren-und-sein.myblog.de/, http://www.nachdenkseiten.de/, https://prism-break.org/, https://www.ixquick.de/, http://xp-antispy.org/

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MemberActivity: 104Merit: 10 Re: MTGOX down! June 23, 2012, 07:22:41 PM #41 No announcement or anything - are the trades still happening against those on the book before this happened?

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NewbieActivity: 33Merit: 0 Re: MTGOX down! June 23, 2012, 07:24:28 PM #42 As I saw no response from MT.Gox support and the site is stopped for more than 4 hours I decided to withdraw my btc's. What happened I do not know, but I would not wait whatever it is to come good or bad, I'm safe now.

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DonatorHero MemberActivity: 798Merit: 500 Re: MTGOX down! June 23, 2012, 07:26:59 PM #44 Glad I moved everything out of there last week. Oh look...business as usual for Gox. Here's a surprised face for youGlad I moved everything out of there last week. Losing hundreds of Bitcoins with the best scammers in the business - BFL, Avalon, KNC, HashFast.

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LegendaryActivity: 2184Merit: 1053Affordable Physical Bitcoins - Denarium.com Re: MTGOX down! June 23, 2012, 07:39:27 PM #46 It's quite likely that there is nothing to worry about. We'll just have to wait a bit to find out what's going on. People seem to be paranoid about Gox these days for absolutely no reason. They've had some issues with Dwolla which have more to do with Dwolla than Gox, and suddenly people are all "it's going to fold any day". Give me a break for Satoshi's sake. here! Denarium closing sale discounts now up to 43%! Check out our products from

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Hero MemberActivity: 728Merit: 500 Re: MTGOX down! June 23, 2012, 07:42:13 PM #47 Quote from: Technomage on June 23, 2012, 07:39:27 PM It's quite likely that there is nothing to worry about. We'll just have to wait a bit to find out what's going on. People seem to be paranoid about Gox these days for absolutely no reason. They've had some issues with Dwolla which have nothing to do with Gox, and suddenly people are all "it's going to fold any day". Give me a break for Satoshi's sake.



At the very least, Gox has a serious communication problem. How long did it take them to even start explaining the Dwolla situation? At the very least, Gox has a serious communication problem. How long did it take them to even start explaining the Dwolla situation?

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LegendaryActivity: 2040Merit: 1062aka tonikt Re: MTGOX down! June 23, 2012, 08:04:18 PM #50

Though it doesn't seem like so - good to know, BTW One would think that after what happened one year ago MtGox would have someone on duty 24/7...Though it doesn't seem like so - good to know, BTW Check out gocoin - my original project of full bitcoin node & cold wallet written in Go.

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Mike CaldwellVIPLegendaryActivity: 1386Merit: 1064The Casascius 1oz 10BTC Silver Round (w/ Gold B) Re: MTGOX down! June 23, 2012, 08:16:00 PM #51 The issue leading people to worry "it's going to fold any day now" is not Dwolla, but bank wires too. We would understand if it was just Dwolla, and many would buck up and pay the ~$50 cost of a bank wire. The problem is bank wires are delayed too, for no good reason, for weeks before they ever get initiated into the banking system, and that can't be Dwolla's fault at all. Companies claiming they got hacked and lost your coins sounds like fraud so perfect it could be called fashionable. I never believe them. If I ever experience the misfortune of a real intrusion, I declare I have been honest about the way I have managed the keys in Casascius Coins. I maintain no ability to recover or reproduce the keys, not even under limitless duress or total intrusion. Remember that trusting strangers with your coins without any recourse is, as a matter of principle, not a best practice. Don't keep coins online. Use paper or hardware wallets instead.

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Human Intranet LiasonVIPHero MemberActivity: 570Merit: 504I still <3 u Satoshi Re: MTGOX down! June 23, 2012, 08:38:29 PM #52 Quote from: casascius on June 23, 2012, 08:16:00 PM The issue leading people to worry "it's going to fold any day now" is not Dwolla, but bank wires too. We would understand if it was just Dwolla, and many would buck up and pay the ~$50 cost of a bank wire. The problem is bank wires are delayed too, for no good reason, for weeks before they ever get initiated into the banking system, and that can't be Dwolla's fault at all.



is that wires going in and out? is that wires going in and out?

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LegendaryActivity: 1022Merit: 1000 Re: MTGOX down! June 23, 2012, 08:49:04 PM #53 Quote from: genuise on June 23, 2012, 07:18:10 PM Quote from: kneim on June 23, 2012, 07:02:49 PM The symptoms are others than one week before: Order list is seen now, orders can be cancelled, but new orders are kept in a "pending" state.



So I think, for some reason new orders cannot be placed, but existing ones are cancelled, so the gap between bid and ask grows.



Suppose it's only a technical issue. Waiting on Mt.Gox to wake up.



I wonder, currently if you look at orderbook you can see how price is changing, and on the bid side it is droping and on asks side it is rising.



Would it be from technical and financial point of view better to shut down the orderbooks too , because in current situation when there is no actual trading orderbook cannot be qualified as representing actual market status.



I mean will this induce panic or? What am I missing?

I wonder, currently if you look at orderbook you can see how price is changing, and on the bid side it is droping and on asks side it is rising.Would it be from technical and financial point of view better to shut down the orderbooks too , because in current situation when there is no actual trading orderbook cannot be qualified as representing actual market status.I meanWhat am I missing?

Unless an anniversary hack is revealed, I dont think so. Whenever MtGox was down in the past (unless there was a hack) trading just commenced naturally afterwards. Unless an anniversary hack is revealed, I dont think so. Whenever MtGox was down in the past (unless there was a hack) trading just commenced naturally afterwards.

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Hero MemberActivity: 868Merit: 1000 Re: MTGOX down! June 23, 2012, 08:52:38 PM #54 Yeah, it's currently 05:31 in Japan.



So Mark's probably sleeping.



However, I have some viewpoints:



1. Mark need to trust 1 or two others to have admin access to MtGox. What if he gets hit by a bus ? Where's the backup solution ?

2. As MtGox is the biggest exchange, they should take great care to monitor all systems 24/7, if not they lose business, and trust is eroded.

3. There's a lot of businesses depending on MtGox being available, and therefore point 2.) is extra important.



MtGox has already clearly shown that they are not good at communication with the customers and PR work overall, so they should actually get help from somebody that is good at this.



In the end, I don't think there's anything to worry about, once Mark gets back, he'll probably kick all in working order again.



HOWEVER, this is simply not good enough in the corporate world of today. When Gox decided to run their exchange 24/7, that's also what they need to do in a serious way, then 'glitches' are not acceptable. And if it occurs, it should be fixed, and the community should get an honest and candid explanation of what happend, and it should not happen again.



If I were Mark, I'd let external experts review the code base to avoid future "glitches" and also have a financial audit of MtGox to regain trust in the community.



I have no doubt that Mark believes in bitcoin and work hard to make MtGox a good exchange, but he needs to see his own limitations, and to delegate work, he can't do it all himself.



Because of all the unrest these days (delayed payments etc), personally I don't hold any funds at MtGox, be it USD or BTC at the moment.



I would love to see MtGox succeed, but they have to up their game, as other professional players WILL move into this market.



One thing that I absolutely would love to see was better follow up of withdrawals. Customers actually invest their funds, and this is money that the customers own. When withdrawals take 30 days or more, these monies are being held 'hostage' and the customers needs to be notified about the status of their withdrawal in a much better way.



There should be absolutely no need for any customers coming running to this forum to resolve a withdrawal request.



Many people are too proud to admit to weaknesses and problems. IF there's USD liquidity problems at Gox, which many customers seems to believe, then it would be better if MtGox was honest about it, and told the community about the current situation, and made a plan to get out of that situation, perhaps raising fees temporarily and doing other measures to balance the books.



If it is so that only the customers that complains the loudest are the ones getting their cases solved, so that the Gox crew can avoid the fire, while the rest who wait in patience are the ones having to endure the painful waiting of their funds, it is a very unfortunate situation and while Gox is perhaps scared of telling how the situation is, perhaps they're afraid of losing customers. Not telling how things really is, could backfire pretty hard in the end. As we all know, the road to "hell" is paved with good intentions.



It's also very dangerous not to care about the customers, because once there are viable alternatives, customers will move to other exchanges. Being biggest today, doesn't mean you'll stay biggest forever.



Swift handling of customer funds is the single most important thing.

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Hero MemberActivity: 868Merit: 1000 Re: MTGOX down! June 23, 2012, 09:01:22 PM #60 Quote from: MemoryDealers on June 23, 2012, 08:53:28 PM I called Mark's cell twice and sent him a text. No reply, but it was around 4AM Sunday morning in Tokyo.



I propose one of the following:





1. Mark appoints a co-admin that can monitor gox, so Mark can sleep well.

2. I suggest that a bucket filled with cold tap water is attached to the roof above Mark's bed, whenever the need arise, some reputable Community members can send a txt/mail to a dedicated device that will turn the bucket upside down, and thus wet-booting Mark so he can mend his Gox services.



For all we know, perhaps he's gone somewhere and will be unavailable the entire weekend, perhaps he forgot his cell at home as well..



Update, seems like we had a trade:



Code: Jun 23, 2012, 20:55:00 6.40000 0.20

Jun 23, 2012, 13:42:28 6.43450 0.01 I propose one of the following:1. Mark appoints a co-admin that can monitor gox, so Mark can sleep well.2. I suggest that a bucket filled with cold tap water is attached to the roof above Mark's bed, whenever the need arise, some reputable Community members can send a txt/mail to a dedicated device that will turn the bucket upside down, and thus wet-booting Mark so he can mend his Gox services.For all we know, perhaps he's gone somewhere and will be unavailable the entire weekend, perhaps he forgot his cell at home as well..Update, seems like we had a trade:

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LegendaryActivity: 1484Merit: 1047 Re: MTGOX down! June 23, 2012, 09:21:57 PM #68 The relatively small 180 or so bitcoin loss I took from the (most recent) bitcoinica debacle helped me realize that I should be in total control of my bitcoins as often as possible. I hope nothing serious is happening here, but if it is something serious, then my appreciation for my appreciation of one of bitcoin's most revolutionary properties - that people can safeguard their own wealth - will grow even more than it already has over the past several weeks. Good luck everyone. bitcoin price cannot be sustained above $10k <---- scientific fact

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Hero MemberActivity: 728Merit: 500 Re: MTGOX down! June 23, 2012, 09:50:47 PM #75 Quote some reputable Community members can send a txt/mail to a dedicated device that will turn the bucket upside down, and thus wet-booting Mark so he can mend his Gox services.

Is this patented yet? Is this patented yet?

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Human Intranet LiasonVIPHero MemberActivity: 570Merit: 504I still <3 u Satoshi Re: MTGOX down! June 23, 2012, 10:06:06 PM #76 wet-booting preferable to jack-booting

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Prime MinisterVIPSr. MemberActivity: 448Merit: 252 Re: MTGOX down! June 23, 2012, 10:15:45 PM #78 still here ... still waiting ...

need red bull ... thats a long night to Monday

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Hero MemberActivity: 770Merit: 500You're fat, because you dont have any pics on FB Re: MTGOX down! June 23, 2012, 10:30:17 PM #79 Where is some acknowledgement from empty-gox?



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Human Intranet LiasonVIPHero MemberActivity: 570Merit: 504I still <3 u Satoshi Re: MTGOX down! June 23, 2012, 10:40:05 PM #80 its back!!

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Hero MemberActivity: 661Merit: 512 Re: MTGOX was down on Jun 23. Now its back up and running. June 23, 2012, 11:18:05 PM #83 <MagicalTux> someone called order/add without passing a currency couple in the new api (was not possible before, but since we standardized calls it became possible)

<MagicalTux> and order/add didn't check if it had a currency couple, since it was not possible to not pass one when it was created

<MagicalTux> not possible anymore, anyway

<MagicalTux> I'll get a clean announce made explaining what happened and how it won't happen again monday

<MagicalTux> (and maybe I should get myself a really loud pager for these specific cases)

<MagicalTux> We'll get an emergency update posted, main priority is to ensure there was no bigger issue than that and resume trading



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Hero MemberActivity: 661Merit: 512 Re: MTGOX was down on Jun 23. Now its back up and running. June 23, 2012, 11:30:12 PM #85 Quote from: bitcoinbitcoin113 on June 23, 2012, 11:29:19 PM Quote passing a currency couple

What does this mean?

What does this mean?

from what i can tell it seems like there was some sort of an error in the system that set off a manual intervention....somehow someone set a buy order without any BTC amount attached to it. very odd and am awaiting an official statement for gox



MagicalTux> looks like someone managed somehow to place an order to buy a couple of nothing

MagicalTux> there was a buy order without "BTC" set from what i can tell it seems like there was some sort of an error in the system that set off a manual intervention....somehow someone set a buy order without any BTC amount attached to it. very odd and am awaiting an official statement for goxMagicalTux> looks like someone managed somehow to place an order to buy a couple of nothingMagicalTux> there was a buy order without "BTC" set

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VIPSr. MemberActivity: 308Merit: 250 Re: MTGOX was down on Jun 23. Now its back up and running. June 24, 2012, 01:17:50 AM #89



Here you are the Official announcement regarding the freeze.



https://support.mtgox.com/entries/21616122-resolved-outage-30254-trading-unavailalable





[OUTAGE-30254 ] Trading Unavailalable

Hello Mt.Gox Users,



At approximately 23:00JST on June 23, 2012, trading became unavailable due to an invalid trade order which was not checked correctly by the Add Order API. The trading system however, detected this and halted itself to wait for further instructions, resulting in this outage.



Trading is now back to normal. We apologize for the inconvenience our users have suffered because of this outage and would like to thank you for your patience through this issue. If you have any further questions regarding this matter, please do not hesitate to contact Mt.Gox Support.



Mt.Gox Team Hi everyone! Sorry for the little Glitch but everything is back in order. We will also would like to thanks everyone who contacted us to warm us in order to fix it.Here you are the Official announcement regarding the freeze.Hello Mt.Gox Users,At approximately 23:00JST on June 23, 2012, trading became unavailable due to an invalid trade order which was not checked correctly by the Add Order API. The trading system however, detected this and halted itself to wait for further instructions, resulting in this outage.Trading is now back to normal. We apologize for the inconvenience our users have suffered because of this outage and would like to thank you for your patience through this issue. If you have any further questions regarding this matter, please do not hesitate to contact Mt.Gox Support.Mt.Gox Team

Mt.Gox Merchant Solutions : Mt.Gox : The Leading International Bitcoin Exchange.Mt.Gox Merchant Solutions : https://mtgox.com/merchant

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Full MemberActivity: 157Merit: 100 Re: MTGOX was down on Jun 23. Now its back up and running. June 24, 2012, 02:18:16 AM #90 HUGE props to MtGox on the transparency here. I am really thankful that they were willing to explain the exact nature of the problem, so that we can all see what a big deal it is not.



Sure, downtime like this should not happen, and will only help competitors. Sure, somebody should be "on call" to fix these kinds of things. However, mistakes happen, we all know that, and the important thing is how one reacts to them.

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LegendaryActivity: 2002Merit: 1020A Great Time to Start Something! Re: MTGOX down! June 24, 2012, 03:34:55 AM #94 Quote from: Herodes on June 23, 2012, 08:52:38 PM Yeah, it's currently 05:31 in Japan.



So Mark's probably sleeping.



However, I have some viewpoints:



1. Mark need to trust 1 or two others to have admin access to MtGox. What if he gets hit by a bus ? Where's the backup solution ?

2. As MtGox is the biggest exchange, they should take great care to monitor all systems 24/7, if not they lose business, and trust is eroded.

3. There's a lot of businesses depending on MtGox being available, and therefore point 2.) is extra important.



MtGox has already clearly shown that they are not good at communication with the customers and PR work overall, so they should actually get help from somebody that is good at this.



In the end, I don't think there's anything to worry about, once Mark gets back, he'll probably kick all in working order again.



HOWEVER, this is simply not good enough in the corporate world of today. When Gox decided to run their exchange 24/7, that's also what they need to do in a serious way, then 'glitches' are not acceptable. And if it occurs, it should be fixed, and the community should get an honest and candid explanation of what happend, and it should not happen again.



If I were Mark, I'd let external experts review the code base to avoid future "glitches" and also have a financial audit of MtGox to regain trust in the community.



I have no doubt that Mark believes in bitcoin and work hard to make MtGox a good exchange, but he needs to see his own limitations, and to delegate work, he can't do it all himself.



Because of all the unrest these days (delayed payments etc), personally I don't hold any funds at MtGox, be it USD or BTC at the moment.



I would love to see MtGox succeed, but they have to up their game, as other professional players WILL move into this market.



One thing that I absolutely would love to see was better follow up of withdrawals. Customers actually invest their funds, and this is money that the customers own. When withdrawals take 30 days or more, these monies are being held 'hostage' and the customers needs to be notified about the status of their withdrawal in a much better way.



There should be absolutely no need for any customers coming running to this forum to resolve a withdrawal request.



Many people are too proud to admit to weaknesses and problems. IF there's USD liquidity problems at Gox, which many customers seems to believe, then it would be better if MtGox was honest about it, and told the community about the current situation, and made a plan to get out of that situation, perhaps raising fees temporarily and doing other measures to balance the books.



If it is so that only the customers that complains the loudest are the ones getting their cases solved, so that the Gox crew can avoid the fire, while the rest who wait in patience are the ones having to endure the painful waiting of their funds, it is a very unfortunate situation and while Gox is perhaps scared of telling how the situation is, perhaps they're afraid of losing customers. Not telling how things really is, could backfire pretty hard in the end. As we all know, the road to "hell" is paved with good intentions.



It's also very dangerous not to care about the customers, because once there are viable alternatives, customers will move to other exchanges. Being biggest today, doesn't mean you'll stay biggest forever.



Swift handling of customer funds is the single most important thing.



I've been away for several months and was expecting better. The BTC economy needs quality service from it's leading exchange. I've been away for several months and was expecting better. The BTC economy needs quality service from it's leading exchange.

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LegendaryActivity: 2184Merit: 1053Affordable Physical Bitcoins - Denarium.com Re: MTGOX was down on Jun 23. Now its back up and running. June 24, 2012, 11:45:40 AM #98 Well, I told you so. The issue smelled like a technical glitch and that it was. Mt. Gox is still not the biggest company in the world and it happened at an unfortunate time, so I think it's fair to cut them some slack. However I hope they learn from this and make sure that in the future there is someone on hand to handle it without a 4 hour delay.



Testing might be an issue as well but testing complex systems in a fool proof way is not easy. Bugs can always happen, the most important thing to learn from this is that it just can't all be up to Mark. There needs to be someone online, with access, when he's asleep. here! Denarium closing sale discounts now up to 43%! Check out our products from