About MicroMass We are a full-service agency with 25 years of history supporting pharmaceutical and life science clients in optimizing patient outcomes through behavioral science. At MicroMass, we see behavior broadly—including what patients or providers think, feel, and do. We apply a unique combination of behavior-change strategies, compelling creative, and digital innovation to marketing that addresses the behavioral barriers that often get in the way of an optimal experience.

Who We Are Our people and our culture are fundamental to our specialized approach. We not only understand behavior, but we are passionate about changing it. Together, we take a multidisciplinary approach to applying behavioral science. This helps us to create innovative solutions that get people to do more than buy a product—we get people to buy into a new way of thinking. We inspire and facilitate lasting behavior change. And that changes everything.

About the Role The Account Supervisor (AS) will lead the implementation and assist in the development of the brand’s multichannel strategy by partnering with the various departments of MicroMass. The AS will be responsible for building and maintaining relationships, ensuring that the client’s needs are met. Lead the day-to-day management of assigned accounts and internal MicroMass team

Collaborate with clients on strategic and tactical planning

Maintain and build successful relationships between MicroMass and key pharmaceutical clients

Identify and expand relationships with new revenue opportunities in assigned account

Review brand marketing plans and assess opportunities to integrate MicroMass’ solutions within overall brand strategies to enhance brand value

Maintain responsible for all assigned accounts, including clear communication of client needs to internal team, strategy development in concert with MicroMass Strategic Services, financials, overseeing development, and implementation

Manage time and resources effectively to meet agency and client objectives

Partner with project management to oversee project timing and budget

Collaborate with Creative Services/Strategic Services/Project Management to coordinate agency efforts on behalf of assigned clients/accounts

Manage and/or mentor junior-level team members as needed

Advocate for the client by articulating their strategic needs to the internal team to ensure brand/project objectives are fully met

Write and/or review appropriate client documents, including statements of work, project briefs, meeting/conference agendas and reports, change logs, etc. Thewill lead the implementation and assist in the development of the brand’s multichannel strategy by partnering with the various departments of MicroMass. The AS will be responsible for building and maintaining relationships, ensuring that the client’s needs are met.

Requirements Our Future Account Supervisor Will: Be exceptionally dynamic, confident, thoughtful, and motivating

Be passionate about our people and the work we do

Bring inspiration daily

Collaborate positively in an innovative and cooperative work environment

Have proven financial management experience

Have comprehensive knowledge of digital communications

Have the ability to assess day-to-day situations and make decisions based on the impact of many factors, such as quality of work, internal team, client timelines, budget, etc.

Possess a passion for technology, emerging media; specific interactive strategy experience in relationship marketing and social media is the dream

Be a team player that advocates for their team and understands their client needs

Know and love agency life and understand how to move in the pharma/healthcare marketplace

Be solution oriented at all times

Be extremely detail and process oriented with excellent written and oral communication skills

Have a bachelor’s degree in business, healthcare, or pharmaceutical-related field

Have 4-6 years of experience managing marketing accounts with demonstrated expertise in managing RM campaigns and RM assignments targeting consumers

Have the ability to travel on an as needed basis (10-15% of time)

Why MicroMass As a fast-growing agency in a highly competitive market, hiring the right talent makes all the difference. At MicroMass, we understand that changing lives takes time, commitment, and talent. We value collaboration and diversity of thought, and we rely on the power of behavioral science fueled by our imaginations. At our core, we believe that changing lives for our clients and our community is possible.