MyBroadband’s April 2015 broadband survey results show that Neotel’s fibre service and Telkom’s mobile products were rated as the best fixed and mobile broadband services in South Africa.

The survey was completed by 3,422 South African broadband users, who rated the value for money, network quality, and billing and support of their broadband services.

People who completed the survey were IT professionals and other tech-savvy individuals, with a strong knowledge of South Africa’s broadband market.

The survey tested users’ opinions of their broadband service and asked them how likely they were to recommend their broadband product to family and friends.

The results showed that Neotel fibre was rated as the top fixed broadband service in the country. Telkom’s mobile offering received the highest average mobile broadband rating.

The following table provides an overview of the results of the survey for fixed and mobile broadband products (scores out of 10).

It should be noted that some products which did not receive enough feedback are not listed in the tables below.

Fixed broadband Connection Network quality Value for money Support and billing Average NeoBroadband fibre 8.08 7.33 7.75 7.72 Neotel wireless 7.82 7.71 7.39 7.64 VDSL 7.71 7.10 6.87 7.23 Telkom LTE (fixed service) 7.26 6.86 6.98 7.03 Telkom fibre-to-the-home 6.67 6.92 6.33 6.64 ADSL 6.64 5.95 6.14 6.24 MultiChoice Smart Village fibre 6.33 6.00 5.00 5.78 iBurst wireless 5.15 6.12 5.97 5.75 Mobile broadband Connection Network quality Value for money Support and billing Average Telkom mobile (3G or LTE) 6.87 7.73 6.76 7.12 Cell C mobile (3G or LTE) 6.04 6.97 6.43 6.48 Vodacom mobile (3G or LTE) 7.18 5.56 6.39 6.37 MTN mobile (3G or LTE) 6.36 6.07 5.97 6.13 Mobile ISP MWEB mobile 9.00 8.00 9.00 8.67 Afrihost mobile 6.50 7.83 8.53 7.62

Would you recommend your broadband service to a friend?

As part of the survey users were asked: “How likely is it that you would recommend your current broadband service to a friend or colleague?”

The higher the score, the more likely a person was to recommend their service to other people.

The table below shows how likely broadband subscribers are to recommend their service to friends.

Fixed broadband Connection Score NeoBroadband fibre 8.08 VDSL 7.97 Neotel wireless 7.79 Telkom LTE (fixed service) 7.47 ADSL 7.12 Telkom fibre-to-the-home 6.92 iBurst wireless 5.67 MultiChoice Smart Village fibre 5.00 Mobile broadband Connection Score MWEB mobile 9.40 Afrihost mobile 8.25 Telkom mobile (3G or LTE) 7.63 Vodacom mobile (3G or LTE) 6.88 MTN mobile (3G or LTE) 6.46 Cell C mobile (3G or LTE) 6.43

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