ASK PAM OAKES: Can changing routes void your tool warranty?

Did you ever hear of a tool not being in warranty because a driver changed routes? I bought a tool, it broke and now the new tool guy said that he won't warranty the tool. I have to go back to the old driver to get it fixed for free.

“Is the tool the same brand name as the tool representative? If so, was there a limited warranty on the part; was it stated on your invoice? Or, was the tool an off-brand that the old driver was selling on the side? It's all about documentation at this point. Find that receipt and have either the new driver or old tool representative follow the warranty provided to you.”

Why can I turn in broken Craftsman tools into Home Depot and get a free replacement, but I cannot turn in a Snap-on tool to the MAC dealer for a free replacement?

“It's all based on which companies have contractual agreements with each other and their policies on how they handle parts warranties. It just so happens that Craftsman and Husky tools have such an agreement. Before taking your tools to a home improvement store for replacements, call and ask the store's policy.”

Have an automotive service-related question for Pam Oakes? Email it to Tire Business Senior Reporter William Schertz at [email protected]

ASE-certified technician Pam Oakes is the owner of Pam's Motor City Auto & Tire Center, an award-winning automotive service business in Fort Myers, Fla. She also is the author of the book series Car Care for the Clueless and hosts a weekly radio talk show by the same name on CBS Radio's The Sky and CoachMeRadio. And yes, she still “turns wrenches.”

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