Shipping &Return Policy

PLEASE ALLOW 2 TO 3 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED FROM OUR ALMONT, MI FACILITY. COUNTRY SMOKE HOUSE RESERVES THE RIGHT TO HOLD YOUR PACKAGE UNTIL IT CAN SAFELY BE SHIPPED DIRECTLY TO THE DESTINATION. PLEASE REVIEW THE CHARTS BELOW FOR WHEN YOUR ORDER CAN SAFELY SHIP. A TRACKING NUMBER WILL BE EMAILED AS SOON AS THE ORDER IS PROCESSED AND READY TO SHIP.

FEDEX SHIPPING CHART

TRANSIT TIME
1 Day Shipments
2 Day Shipments
3 Day Shipments
4 Day Shipments
5 Day Shipments

USPS PRIORITY MAIL CHART

TO ENSURE ORDER IS RECEIVED FOR HOLIDAYS PLEASE REVIEW THE LAST DAY FOR GROUND SHIPMENTS BELOW:

Country Smoke House has specialty products that require 2 day shipping regardless of the weather or season. The product will specify if 2 day shipping is required. If 2 day shipping is required and not followed (unless shipping is the reason for delay) the buyer will take responsibility for the product. There may be an additional charge of $6.00 for a reusable cooler bag with ice or $12.50 for cooler and ice in your shopping cart depending on the location it is going to – that will determine which products are used for packaging.

Country Smoke House recommendations should be followed for shipping of products. Country Smoke House’s shipping department will be happy to look into any problems with your shipment.

At Country Smoke House our customer satisfaction is our main focus. If for any reason you are unhappy with any product you have purchased from us, you may return for a full refund minus the cost of shipping with the following guidelines.

Consumable items that are opened cannot be returned, unless Country Smoke House requests it be returned.

All unopened products that were refrigerated after receiving are eligible for return/refund up to 15 days after purchase if Country Smoke House approves it within 3 days of shipment being received.

This unconditional money back guarantee covers 15 days from your date of your purchase. Items that are older than 15 days will be taken back on an individual basis only. Please contact us to see if you are eligible for a refund/exchange. Please call or email within 3 days of the package being received for authorization and return instructions.

We will not be responsible for shipping and handling on returned items. We recommend using FedEx or another form of insured mail for returns as we cannot be responsible for items that never make it back to us.

Any questions or concerns please call or email Country Smoke House with your order number, tracking number, and billing/shipping information available. Our phone number is 810-798-3064 and our email is smokin@countrysmokehouseinc.com.