Language

IT Administrator

Bullet points

American well-known producer targeting for aerospace and defence market

A global IT Support role

About Our Client

An American world leader for designing and manufacturing touch, sensing, and control solutions (complex control panels, user interface systems, and touch technology integration) for Original Equipment Manufacturers (OEMs) in the medical, gaming, industrial, marine, transportation, and defense industries.
Target highly engineered products and systems principally for the aerospace and defense markets
To provide end-to-end solutions with complex product range and low cost of ownership for specific customer applications.

Job Description

Job Scope
The IT Administrator has responsibility for the on-going support and maintenance of
To be the primary support contact for IT issues, working with employees, agents and suppliers at all levels
To support the deployment of new systems, incorporating Corporate Standards.
Be competent in the identification and resolution of issues with hardware, software, peripherals, mobile devices and other supported systems and services.
oProviding 1st and 2nd level response to users
oEscalating unresolved issues to 2nd and 3rd line support teams or suppliers
oMaintaining contact with customers throughout the support issue life cycle
Be fully conversant in the support function and associated processes including Incident, Service Request and Change.
Provide ad-hoc training and education to users on supported services
Creation and maintenance of Knowledge Base articles
Notify Service Desk management team of any issues with the operational process
To identify and recommend areas for improvement that adds value to business activities.
Supporting the organizational vision and mission
Advocate of standards and process improvement utilising process-driven techniques (e.g., CSI, Lean) to achieve positive change in the business environment.
To promote the use of change management and configuration control to maintain the integrity of the service operation.
Ensuring that governance and legislative controls are applied correctly and properly within the region
Act as a liaison between Corporate IT team members and the business needs at the Asian sites.
Responsible for tracking and following IT audit controls, associated evidence and assisting in monitoring for segregation of duties.
Work Conditions
Reactive when required to resolving issues either by telephone or by working alongside users and suppliers
Some out of hours working may be required.
Some occasional international travel may be required.
Multi-national, multi-cultural team environment.
Effective communicator at all levels.
Regular travel to Shanghai, Shenzhen, New Taipei City and other locations in US, Europe as needed.
Experience / Qualifications
Previous proven experience working within a support environment.
Proven experience in issues management and user communication.
Able to work both independently and in a team-oriented, collaborative environment.
Highly customer focused with the ability to develop solid relationships at all levels within the organization.
Excellent written and verbal communication skills in English and Mandarin.
Able to work under pressure and prioritize business needs with minimal supervision.
Able to travel nationally or internationally where required, for the purpose of supporting other Asian locations, including the installation and configuration of equipment.
University degree, college diploma in the field of computer science or related field, or previous proven relevant work experience.
ITIL Foundation (Desirable)
Hands-on experience in troubleshooting hardware, software, network and communication services including;
oWindows Desktop (Windows 7, Microsoft Office 2010)
oMobile Devices
oActive Directory user account management
oWorking with networks and servers
oExperience with ERP business and financial systems.
oOutlook administration (desired)

The Successful Applicant

Job Scope
To be the primary support contact for IT issues, working with employees, agents and suppliers at all levels
To support the deployment of new systems, incorporating Corporate Standards.
Be competent in the identification and resolution of issues with hardware, software, peripherals, mobile devices and other supported systems and services.
oProviding 1st and 2nd level response to users
oEscalating unresolved issues to 2nd and 3rd line support teams or suppliers
oMaintaining contact with customers throughout the support issue life cycle
Be fully conversant in the support function and associated processes including Incident, Service Request and Change.
Provide ad-hoc training and education to users on supported services
Creation and maintenance of Knowledge Base articles
Notify Service Desk management team of any issues with the operational process
To identify and recommend areas for improvement that adds value to business activities.
Supporting the organizational vision and mission
Advocate of standards and process improvement utilising process-driven techniques (e.g., CSI, Lean) to achieve positive change in the business environment.
To promote the use of change management and configuration control to maintain the integrity of the service operation.
Ensuring that governance and legislative controls are applied correctly and properly within the region
Act as a liaison between Corporate IT team members and the business needs at the Asian sites.
Responsible for tracking and following IT audit controls, associated evidence and assisting in monitoring for segregation of duties.
Work Conditions
Reactive when required to resolving issues either by telephone or by working alongside users and suppliers
Some out of hours working may be required.
Some occasional international travel may be required.
Multi-national, multi-cultural team environment.
Effective communicator at all levels.
Regular travel to Shanghai, Shenzhen, New Taipei City and other locations in US, Europe as needed.
Experience / Qualifications
Previous proven experience working within a support environment.
Proven experience in issues management and user communication.
Able to work both independently and in a team-oriented, collaborative environment.
Highly customer focused with the ability to develop solid relationships at all levels within the organization.
Excellent written and verbal communication skills in English and Mandarin.
Able to work under pressure and prioritize business needs with minimal supervision.
Able to travel nationally or internationally where required, for the purpose of supporting other Asian locations, including the installation and configuration of equipment.
University degree, college diploma in the field of computer science or related field, or previous proven relevant work experience.
ITIL Foundation (Desirable)
Hands-on experience in troubleshooting hardware, software, network and communication services including;
oWindows Desktop (Windows 7, Microsoft Office 2010)
oMobile Devices
oActive Directory user account management
oWorking with networks and servers
oExperience with ERP business and financial systems.
oOutlook administration (desired)