Trip Planning Process

A Quick Chat

First we'll have a quick chat to establish exactly what you're looking for. Get in touch with us, either by web, email or phone to arrange a convenient time for you. We're open until 7:30 most days so you can always catch us after work. There's absolutely no obligation and if we're not quite right for your travel style we'll be honest and point you in a more suitable direction. But, if we're a great match, we'll move on to the next step: your free consultation.

The Consultation

The consultation may follow on naturally from our initial chat, or we'll call you back at a more convenient time. If you're in London and would like to pop to our offices, please do!

Allow at least 20 minutes and up to an hour for our consultation. This is all about you and your vision of the perfect trip so we'll take the time to understand exactly what you’re looking for. We'll listen to you, ask questions, talk about previous holidays and get a clear idea of what might suit your budget, expectations and your ideas.

Building the Framework

Within 24 hours of your consultation, we'll email you an itinerary we think you'll find is a beautiful balance between adventure and relaxation, and certainly incorporating everything you've asked for. The itinerary will include journey times, thorough hotel descriptions, activities and a few other flexible options.

We'll also do our best to hold the flights to guarantee the prices - while still not obliging you to book with us.

Fine Tuning

This is where we make sure your holiday itinerary is the perfect fit for you. After all, that's what tailor-made travel is all about. It could mean tinkering with the hotels, modifying those inclusions and tweaking the finer details until it feels just right. Don't be shy. We want you to be 100% happy and only then will we talk about payment.

Give us the green light

We'll ask for a deposit to demonstrate your commitment, then we'll confirm and book everything for you. Now you can relax about the details and get excited about your holiday!

We're also still able to continue fine tuning - right up until the time of travel.

Your Travel Pack

Once you're booked, you'll be able to access our fabulous travel advice documents packed with the best and most up-to-date information. We've got a great travel app which allows you to read the information on your phone or tablet. But, being old school at heart, we'll send you a lovely travel pack about 3 weeks before your trip to include your tickets, vouchers and our local contact and emergency numbers. You can call us any time with questions in the run up to your trip.

On The Road

It's all about enjoying your tailor-made holiday now, safe in the knowledge we're a phone call away any time, day or night if and when you need us.

Back at Home

We'd love to hear from you and find out exactly how your trip went. Feedback is so important to us and will enable us to make your, and your fellow travellers', next experience even more special.

A Quick Chat

First we'll have a quick chat to establish exactly what you're looking for. Get in touch with us, either by web, email or phone to arrange a convenient time for you. We're open until 7:30 most days so you can always catch us after work. There's absolutely no obligation and if we're not quite right for your travel style we'll be honest and point you in a more suitable direction. But, if we're a great match, we'll move on to the next step: your free consultation.

The Consultation

The consultation may follow on naturally from our initial chat, or we'll call you back at a more convenient time. If you're in London and would like to pop to our offices, please do!

Allow at least 20 minutes and up to an hour for our consultation. This is all about you and your vision of the perfect trip so we'll take the time to understand exactly what you're looking for. We'll listen to you, ask questions, talk about previous holidays and get a clear idea of what might suit your budget, expectations and your ideas.

Building the Framework

Within 24 hours of your consultation, we'll email you an itinerary we think you'll find is a beautiful balance between adventure and relaxation, and certainly incorporating everything you've asked for. The itinerary will include journey times, thorough hotel descriptions, activities and a few other flexible options.

We'll also do our best to hold the flights to guarantee the prices - while still not obliging you to book with us.

Fine Tuning

This is where we make sure your holiday itinerary is the perfect fit for you. After all, that's what tailor-made travel is all about. It could mean tinkering with the hotels, modifying those inclusions and tweaking the finer details until it feels just right. Don't be shy. We want you to be 100% happy and only then will we talk about payment.

Give us the green light

We'll ask for a deposit to demonstrate your commitment, then we'll confirm and book everything for you. Now you can relax about the details and get excited about your holiday!

We're also still able to continue fine tuning - right up until the time of travel.

Your Travel Pack

Once you're booked, you'll be able to access our fabulous travel advice documents packed with the best and most up-to-date information. We've got a great travel app which allows you to read the information on your phone or tablet. But, being old school at heart, we'll send you a lovely travel pack about 3 weeks before your trip to include your tickets, vouchers and our local contact and emergency numbers. You can call us any time with questions in the run up to your trip.

On The Road

It's all about enjoying your tailor-made holiday now, safe in the knowledge we're a phone call away any time, day or night if and when you need us.

Back at Home

We'd love to hear from you and find out exactly how your trip went. Feedback is so important to us and will enable us to make your, and your fellow travellers', next experience even more special.

The ETG Journey Planner has been perfected over the years to ensure we set the stage for the perfect holiday experience.