"Turn the power off and on again" error message

Recently when I turn on my camera it beeps multiple times and I get the following error "Turn the power off and on again". I do this and the error message is still a constant.
I am able to view pictures but the camera's lens doesn't open and this error stays up when in picture and video mode. I removed the SD card and battery and reseated them.
Please help!!!!!
Thanks-

Where do I take this to get this fixed?Where do I take this to get this fixed?

AnonymousMar 20, 2014

When I turned the camera on, the lens would move in and out a few times, then the screen would show "turn camera off, then turn on again. I would, and would get the same thing. Now I just get a blank screen. I can, however, still view the pictures I had already takenWhen I turned the camera on, the lens would move in and out a few times, then the screen would show "turn camera off, then turn on again. I would, and would get the same thing. Now I just get a blank screen. I can, however, still view the pictures I had already taken

AnonymousMar 31, 2014

after i removed the sd card my canon cam are ok i downloaded my pictures to my laptop and then after i transfer all i insert again the sd card to my cam ang i open it its says lens error will shut down automatically.after i removed the sd card my canon cam are ok i downloaded my pictures to my laptop and then after i transfer all i insert again the sd card to my cam ang i open it its says lens error will shut down automatically.

2 Answers

I just had the same problem and I didn't know what to do and I found this post it was somewhat helpful. After I read this I disassembled the camera and I pulled out the lens cover up a bit its held by this white plastic inside be careful not to pull to hard because it looks like it could break easily. After I got the lens cover a little bit above the lens itself I powered it up and the lens MOVED! I tested it again and it worked. So I placed the lens cover back over the lens. And it all back together. It was a really quick fix it took me less than 10 minutes. I hope this is helpful to anyone that gets "Turn off the power off and on again" error.

You probably have a defective lens assy. When turned on lens has to move to certain position but because of broken gear or some mechanical problem it can not perform that funtion. Remedy is to disassemble the lens assy and repair the problem. Many time the whole lens assy are replace to repair the problem. normal repair charges for this kind problem is $125-200 in US depending on parts use.

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it may be a lens error. mine does that all the time. make sure you remove the batteries or make sure it can't turn on while it is in a jam packed place like a purse or the case for it because the lens could get jammed. it sounds like that's what your problem is.

Hi, In your camera two problems are present 1- BD board (main board) have to be replaced2-Lens Block Assy. Also needs to be replaced.

You can contact any sony service centre nearby to you. For your convenience please visit:www.sony.netorwww.sonyworld.comHere you can find contact info of nearest service centres.Thanks for using FIXYA.

my camera did the same thing, lens retracts 3 or 4 times, and then proceeded with an error message "turn off and on again". I pressed the power button probably about 10 times, didn't work, so then i gave it a good smack on the top of the frame a few times while repeatedly pressing the power button and it did the trick. Hasn't gave me problems since...hope it helps

The camera may in fact be hung in voice recording mode, or may in fact have a low voltage error or internal failure. Suggest that you follow this routine. 1 remove batteries and press the on button, nothing should happen. Allow camera to sit for five minutes. 2 remove memory card if one is installed into camera. 3 install two fresh batteries in camera and attempt to power it on. 4. once on set the time and date. attempt to take a photo. then cycle the camera off. Once again power it on and see if the settings remain intact. If it is working then power off and insert the memory card and test again. I have found that allowing the camera batteries to run low and die in the camera cause a series of problems like the one that you have. Always use rechargable batteries of the Nickel metal hydride construction in this camera. This is the only known reliable power source for this camera. Note: camera instructions for this model can not be found on the samsungusa site and you will have to go to http://www.samsungcamera.com to find instructions for this older model.

Here is what is says in the owners manual in what to do in this case, Hope this is a Help, Happy HolidaysRed Power LEDflashes five times,once every second,followed by a twosecond pause.5 Pre-video memoryerror.1. Reseat DIMMs. Power on thesystem.2. Replace DIMMs one at a time toisolate the faulty module.3. Replace third-party memory withHP memory.4. Replace the system board.Red Power LEDflashes six times,once every second,followed by a twosecond pause.6 Pre-video graphicserror.For systems with a graphics card:1. Reseat the graphics card. Power onIf you need anymore let me know and I will post them for you.

I had the same problem. Try to turn it on, 3 beeps and then it would shut down. Screen would come on for that time. Also, the lens was stuck open. It wouldn't close.

I twisted the lens (gently) and it appeared stuck. A gentle screw motioned seemed to free it. I hit the power button and it come on, but this time no 3 beeps and shut down. I then turned it off and this time the lens retracted and closed.

So, it appears that if the lens gets stuck open, it has a shut down feature that doesn't allow the camera to go further into its operation modes. I believe this stuck open problem occured on our camera when the batteries went low.

Again, a second of gentle twisting seemed to unstick it and with fresh batteries in, it was able to operate and shut down properly.

As far as batteries, I use the rechargeable Ni-Cad 2500 mA. They last a while.