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Residence Inn

US$ 192

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Certificate of Excellence

What is Certificate of Excellence?

TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.

We spent one night at this property prior to flying out of the Albuquerque Airport. We were able to check-in early at 2PM (always nice)!. Then, we had to return a rental car and the hotel shuttle came to the Car Rental Station to pick...More

The hotel is dated but they are working to update it. My rooms had granite counters and other modern features. The front office and breakfast area were in rooms and thus of inadequate size. I managed to get seats for breakfast but some others did...More

Thank slhokie

Response from CVZCY, General Manager at Residence Inn by Marriott AlbuquerqueResponded 21 August 2017

Dear slhokie,
Thank you for taking time to write a thoughtful review. It's true we are currently renovating our lobby building and our front desk and dining room have been temporarily relocated. As of 8/18, we now have covered seating in our outdoor area adjacent...More

We arrived at the hotel on July 5th at about 4:45 pm only to learn that some 48 hours earlier, a substantial portion of the facility's infrastructure was destroyed in a fire. While understandable that management was harried as a result of the major disruption,...More

Thank Michael K

Response from CVZCY, General Manager at Residence Inn by Marriott AlbuquerqueResponded 2 August 2017

Dear Michael K,
I appreciate the time you took to write a thoughtful review and I completely understand your perspective. I am very sorry we did not execute the level of customer service you should expect.
The fire incident was extraordinary and it's true, the...More

They are currently under construction due to fire and water damage! (July 2017). We were a little taken aback that we didn't hear about this before checking in or that we didn't see anything about it in their website while making a reservation, but upon...More

We arrived Thursday evening July 13th, 2017. We had reserved the Presidential Suite and had just drove 6 hours from Sedona, AZ. At check in we were told they had experienced a fire in early July and had no TV, No internet, Not fitness center...More

1 Thank DanfromColorado

Response from CVZCY, General Manager at Residence Inn by Marriott AlbuquerqueResponded 21 July 2017

Hello DanFromColorado,
I'm very sorry we didn't come through for you. This fire incident is challenging my team in ways we never thought possible. The night you arrived, we had just got our front desk system up and running for the first time in 10...More