In
Australia orders are shipped via Australia Post using Express Post or standard
Parcel Post. Next business day delivery applies to capital cities and major
regional areas for Express Post. Delivery to other areas via Express
Post typically takes 2-3 working days. Deliveries by standard Parcel Post
typically take 3-10 working days.

How
much does shipping cost?

Free postage applies to all orders above $50!

A flat
rate delivery charge of $8 applies to standard Parcel Post orders to
Australian orders under $50. Likewise, a flat
rate delivery charge of $12.95 inc GST applies to Express Post orders to
Australian addresses.

What if
my order doesn’t arrive in the expected time?

First,
check if your order has been delivered using the tracking number sent to you in
your Shipping Confirmation email.

If the
order was unable to fit in your letterbox or no one was home to receive it, you
may have an Australia Post “Item Awaiting Collection” or “Safe Drop” card in
your letterbox or under your door with further instructions.

If you believe your article has gone missing however please
contact us
and we will investigate further

Returns
Information

At Kids Clothing Direct, we understand that you want the freedom to shop
knowing that if you’re not completely satisfied with your purchase you can
return it for refund or exchange within the guidelines below.

The
product is in original condition including all tags and original packaging
and

The
product has not been washed, worn or used and

The
product is not listed as an exception below and

No
changes have occurred to the product to render it non-saleable and

The
product was purchased within Australia.

Please note that the original delivery costs are not refundable on returns.

Exceptions

We do not offer refunds on the following products unless the items are faulty,
significantly different from what was shown to you or where otherwise required
by law:

Underwear

Swimwear

How do I return a product?

If you need to return a product please follow the procedure below to enable us
to quickly and effectively process your return.

1.Contact us by
phone on 1300 151 621 (Monday to Friday, 9am - 5.00pm EST) or email
sales@kidsclothingdirect.com.au
and advise the reason for your return. We will also need the invoice number for
the product you purchased.

2.Simply return
the product in the satchel or box in which it came and drop into any post box or
post office. You may choose to register return parcels at your local Post Office
to guarantee their delivery. Goods must be returned within 14 days of purchase.

3.Upon receipt
of approved returned items we will arrange a credit for the cost of the returned
items. Please note that the original delivery costs are not refundable on
returns.