FP Complete - a driving force behind the commercial Haskell language ecosystem - one of the most innovative and productive systems for building high quality and performing software - is looking for a Haskell evangelist / customer and community relations advocate to increase the productivity of our online community of users.

This position is responsible for the customer outreach and support at FP Complete and responsibilities forums, articles, blogs, FAQs, example code, problem resolution and escalation, and community outreach. As this is a customer facing role, candidates must demonstrate credibility and good skills in communicating and interacting with others.

Responsibilities include:

creating, and moderating, and monitoring customer support forums.

providing expert technical response to posted comments and questions.

writing blogs and articles to encourage community members to contribute to our online content , and aid users in getting the most from our products and services.

producing and curating content for our searchable product knowledge base

acquiring, curating, and developing cookbook templates and examples for common use cases

answering, managing, and escalating product related trouble tickets

working with community members to contribute content and add value to FP Complete’s community sites including the School of Haskell.

Interacting with users and communicating common requirements to engineering and product management

acting as a product and Haskell domain expert to our online customers and users.

representing FP Complete as a leader in the Haskell community

identifying ways to lower the cost of supporting online users.

Required Skills

experience providing support to end users, and moderating user forums

knowledgeable in developing Haskell applications

recognition within the Haskell community as a valuable contributor

experience producing articles, blogs, forum comments, and FAQs

a positive public image for blogging, and commenting

experience with leveraging trouble ticketing systems

excellent verbal and written communication skills

detail oriented, able to manage multiple tasks and priorities

a demeanor that expresses helpfulness, tolerance, and patience

BS in engineering, math, or science is preferred

Please contact: gregg at fpcomplete dot com