Pledis Entertainment has made an official statement regarding SEVENTEEN’s alleged tardiness in boarding a recent flight.

On June 21, the agency spoke to multiple news outlets about an online complaint that SEVENTEEN had been late in boarding a flight to Korea earlier this week.

In the complaint, which was posted on social media, someone who claimed to have been a passenger on SEVENTEEN’s June 17 flight from Japan to Korea wrote, “I traveled from Okinawa to Korea on the same flight as a certain boy group, and because of them, the flight was delayed by almost an hour.” The post continued, “[A flight attendant] announced that there were passengers who hadn’t boarded yet and asked us to wait, and [the group] arrived late and headed to business class with their faces covered.”

A representative of Pledis Entertainment later responded to the complaint by apologizing and explaining the circumstances behind the flight’s late departure.

“Although [SEVENTEEN] arrived and checked in on time, the airport held up the members due to issues with their paperwork,” said the representative. “Due to the weather at the time, [the plane] was already scheduled to depart 30 minutes late, but it’s true that the issues with SEVENTEEN’s paperwork further delayed the flight.”

The representative added, “Although it was unintentional on our part, we apologize for the fact that our [paperwork] issues ended up delaying the time of departure.”

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