Skype apologises for losing half of daily call traffic
Around 20 million people a day use the Skype internet calls service
Millions of people around the globe have been hit by an outage at the popular internet phone service Skype.
Users as far afield as Japan, Europe and the US have all reported problems.
The company which prides itself on providing relatively reliable service last suffered a major outage in 2007.
"We take outages like this really seriously and apologise for the inconvenience users are having," Tony Bates, Skype chief executive officer told BBC News.
"Right now it looks like clients are coming on and offline and sometimes they are crashing in the middle of calls. We are deep in the middle of investigating the cause of the problem and have teams working hard to remedy the situation," Mr Bates said.
On Skype's Twitter account, the company said their "engineers and site operations team are working non-stop to get things back to normal".
The news blog ReadWriteWeb said they have monitored complaints from users who reported that they are unable to log into the service and that the programme is crashing across all platforms, whether on their mobile device or PC.
Mr Bates did not rule in or rule out the possibility of a malicious attack and said "all avenues" were being explored.
He estimated that as a result of the outage, Skype has lost around 10 million calls.
Mr Bates told the BBC that normal call volume for the time of day would be 20m.
Om Malik, an industry commentator and editor of the Gigaom.com website, is not impressed.
"Skype is one of the key applications of the modern web," he said.
"It is already a hit with consumers, and over the past few years it has become part of the economic fabric for startups and small businesses around the world. I am not sure we can comprehend the productivity cost of this outage.
"The outage comes at a time when Skype is starting to ask larger corporations for their business. If I am a big business, I would be extremely cautious about adopting Skype for business, especially in light of this current outage," added Mr Malik.
Skype, an Internet phone service, has apologised after millions of people around the globe found the program had gone down. The outage, which occurred on Wednesday, reportedly affected the United States, Europe and Japan, and lasted several hours. The company wrote on Twitter on Thursday morning that, more than twelve hours after the outage, some users were still experiencing problems.

Skype logo. 
The chief executive of Skype, , said his company took the technical issues "really seriously," and apologised to users. "Right now it looks like clients are coming on and offline and sometimes they are crashing in the middle of calls. We are deep in the middle of investigating the cause of the problem and have teams working hard to remedy the situation," he said.

In a blog post, Skype stated that, "we’re sincerely sorry for this disruption - like you, all of us at Skype rely on Skype every day. We understand just how important Skype is to your friendships, family, and work, and so are particularly aware of the impact of rare problems like this." 

Industry expert  said the outage would be of concern for Skype. "Skype is one of the key applications of the modern web," he said. "It is already a hit with consumers, and over the past few years it has become part of the economic fabric for start-ups and small businesses around the world. I am not sure we can comprehend the productivity cost of this outage. The outage comes at a time when Skype is starting to ask larger corporations for their business." Malik added: "If I am a big business, I would be extremely cautious about adopting Skype for business, especially in light of this current outage."

Bates said he did not know what had caused the outage, but, speaking to the BBC, he said "all avenues" would be investigated. Reports suggest the program did not work on any system, including computers and mobile devices. "Some of you may have problems signing in to Skype – we’re investigating, and we’re sorry for the disruption to your conversations," the company wrote on Twitter when the outage began. 20 million people use the service every day.


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