Strategic Directions 2000-2005 also identified anticipated outcomes,  increased numbers of clients receiving legal services appropriate to the legal issues they encounter; expanded relevancy of the delivery system to the most pressing needs of low-income clients, with clients themselves taking a leading role in this effort; an expanded range and improvement in the quality of services provided by legal services programs; and finally, greater consistency in the quality of legal services programs.
Expected outcomes were identified in Strategic Directions 2000-2005.