"Though a first glance it appears to add another layer to the system already in place and may seem like a 'less than ideal' approach," writes Aparna Ray in her review of the case study, "citizens may actually welcome this buffer which facilitates engagement and gives visibility, weight to their complaints and issues/ cause(s)."
"Aunque a primera vista parece que añadir otra capa al sistema ya existente puede resultar un planteamiento 'menos que ideal', escribe Aparna Ray en su resumen del caso de estudio , "los ciudadanos pueden agradecer la existencia de estos proyectos que facilitan el compromiso y les da visibilidad y peso a sus quejas y problemas / causa (s)."