They were impressed with the research behind the letters that are sent out and the genuine concern shown for those whose inquiries give evidence that they are trying to cope with serious problems.
Neile avaldas muljet uurimistöö, mida enne vastuste saatmist tehakse, ja siiras huvi, mida näidatakse üles inimeste vastu, kelle küsimustest on näha püüdu tõsiste muredega toime tulla.