Businesses that directly serve the public try to offer quick service ​ — fast food, drive - through banking, and the like — ​ because they know that pleasing the customer includes cutting down on waiting time.
Inimesi teenindavad ettevõtted püüavad pakkuda kiireid teenuseid, nagu kiirtoit, sissesõidupank ja muu selline, sest nad teavad, et kliendi rahuldamiseks on vaja muu hulgas lühendada tema ooteaega.