Such statements as “I can see why you feel that way ” or“ I’m sorry that you have to deal with this ” can let your associate know that you are sincere and that you want to help him.
Kui ütled talle, et mõistad, miks ta end nii tunneb, või et sul on toimunu pärast kahju, näitad talle, et oled siiras ja tahad teda aidata.