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Oct 27

GPT-Calls: Enhancing Call Segmentation and Tagging by Generating Synthetic Conversations via Large Language Models

Transcriptions of phone calls are of significant value across diverse fields, such as sales, customer service, healthcare, and law enforcement. Nevertheless, the analysis of these recorded conversations can be an arduous and time-intensive process, especially when dealing with extended or multifaceted dialogues. In this work, we propose a novel method, GPT-distilled Calls Segmentation and Tagging (GPT-Calls), for efficient and accurate call segmentation and topic extraction. GPT-Calls is composed of offline and online phases. The offline phase is applied once to a given list of topics and involves generating a distribution of synthetic sentences for each topic using a GPT model and extracting anchor vectors. The online phase is applied to every call separately and scores the similarity between the transcripted conversation and the topic anchors found in the offline phase. Then, time domain analysis is applied to the similarity scores to group utterances into segments and tag them with topics. The proposed paradigm provides an accurate and efficient method for call segmentation and topic extraction that does not require labeled data, thus making it a versatile approach applicable to various domains. Our algorithm operates in production under Dynamics 365 Sales Conversation Intelligence, and our research is based on real sales conversations gathered from various Dynamics 365 Sales tenants.

  • 7 authors
·
Jun 9, 2023

Exploring the Limits of ChatGPT for Query or Aspect-based Text Summarization

Text summarization has been a crucial problem in natural language processing (NLP) for several decades. It aims to condense lengthy documents into shorter versions while retaining the most critical information. Various methods have been proposed for text summarization, including extractive and abstractive summarization. The emergence of large language models (LLMs) like GPT3 and ChatGPT has recently created significant interest in using these models for text summarization tasks. Recent studies goyal2022news, zhang2023benchmarking have shown that LLMs-generated news summaries are already on par with humans. However, the performance of LLMs for more practical applications like aspect or query-based summaries is underexplored. To fill this gap, we conducted an evaluation of ChatGPT's performance on four widely used benchmark datasets, encompassing diverse summaries from Reddit posts, news articles, dialogue meetings, and stories. Our experiments reveal that ChatGPT's performance is comparable to traditional fine-tuning methods in terms of Rouge scores. Moreover, we highlight some unique differences between ChatGPT-generated summaries and human references, providing valuable insights into the superpower of ChatGPT for diverse text summarization tasks. Our findings call for new directions in this area, and we plan to conduct further research to systematically examine the characteristics of ChatGPT-generated summaries through extensive human evaluation.

  • 5 authors
·
Feb 15, 2023

SPEC5G: A Dataset for 5G Cellular Network Protocol Analysis

5G is the 5th generation cellular network protocol. It is the state-of-the-art global wireless standard that enables an advanced kind of network designed to connect virtually everyone and everything with increased speed and reduced latency. Therefore, its development, analysis, and security are critical. However, all approaches to the 5G protocol development and security analysis, e.g., property extraction, protocol summarization, and semantic analysis of the protocol specifications and implementations are completely manual. To reduce such manual effort, in this paper, we curate SPEC5G the first-ever public 5G dataset for NLP research. The dataset contains 3,547,586 sentences with 134M words, from 13094 cellular network specifications and 13 online websites. By leveraging large-scale pre-trained language models that have achieved state-of-the-art results on NLP tasks, we use this dataset for security-related text classification and summarization. Security-related text classification can be used to extract relevant security-related properties for protocol testing. On the other hand, summarization can help developers and practitioners understand the high level of the protocol, which is itself a daunting task. Our results show the value of our 5G-centric dataset in 5G protocol analysis automation. We believe that SPEC5G will enable a new research direction into automatic analyses for the 5G cellular network protocol and numerous related downstream tasks. Our data and code are publicly available.

  • 4 authors
·
Jan 22, 2023

LingVarBench: Benchmarking LLM for Automated Named Entity Recognition in Structured Synthetic Spoken Transcriptions

Phone call transcript labeling is prohibitively expensive (approximately 2 USD per minute) due to privacy regulations, consent requirements, and manual annotation costs requiring 3 hours of expert time per hour of audio. Existing extraction methods fail on conversational speech containing disfluencies, interruptions, and speaker overlap. We introduce LingVarBench, a synthetic data generation pipeline that addresses these constraints through automated validation. First, we prompt an LLM to generate realistic structured field values across multiple use cases. Second, we recursively prompt the model to transform these values into thousands of natural conversational utterances containing typical phone call characteristics. Third, we validate each synthetic utterance by testing whether a separate LLM-based extractor can recover the original structured information. We employ DSPy's SIMBA optimizer to automatically synthesize extraction prompts from validated synthetic transcripts, eliminating manual prompt engineering. Our optimized prompts achieve up to 95 percent accuracy for numeric fields (vs. 88-89 percent zero-shot), 90 percent for names (vs. 47-79 percent), and over 80 percent for dates (vs. 72-77 percent) on real customer transcripts, demonstrating substantial gains over zero-shot prompting. The synthetic-to-real transfer demonstrates that conversational patterns learned from generated data generalize effectively to authentic phone calls containing background noise and domain-specific terminology. LingVarBench provides the first systematic benchmark for structured extraction from synthetic conversational data, demonstrating that automated prompt optimization overcomes cost and privacy barriers preventing large-scale phone call analysis in commercial settings.

  • 3 authors
·
Aug 13

Text Summarization Using Large Language Models: A Comparative Study of MPT-7b-instruct, Falcon-7b-instruct, and OpenAI Chat-GPT Models

Text summarization is a critical Natural Language Processing (NLP) task with applications ranging from information retrieval to content generation. Leveraging Large Language Models (LLMs) has shown remarkable promise in enhancing summarization techniques. This paper embarks on an exploration of text summarization with a diverse set of LLMs, including MPT-7b-instruct, falcon-7b-instruct, and OpenAI ChatGPT text-davinci-003 models. The experiment was performed with different hyperparameters and evaluated the generated summaries using widely accepted metrics such as the Bilingual Evaluation Understudy (BLEU) Score, Recall-Oriented Understudy for Gisting Evaluation (ROUGE) Score, and Bidirectional Encoder Representations from Transformers (BERT) Score. According to the experiment, text-davinci-003 outperformed the others. This investigation involved two distinct datasets: CNN Daily Mail and XSum. Its primary objective was to provide a comprehensive understanding of the performance of Large Language Models (LLMs) when applied to different datasets. The assessment of these models' effectiveness contributes valuable insights to researchers and practitioners within the NLP domain. This work serves as a resource for those interested in harnessing the potential of LLMs for text summarization and lays the foundation for the development of advanced Generative AI applications aimed at addressing a wide spectrum of business challenges.

  • 2 authors
·
Oct 16, 2023

Multi-LexSum: Real-World Summaries of Civil Rights Lawsuits at Multiple Granularities

With the advent of large language models, methods for abstractive summarization have made great strides, creating potential for use in applications to aid knowledge workers processing unwieldy document collections. One such setting is the Civil Rights Litigation Clearinghouse (CRLC) (https://clearinghouse.net),which posts information about large-scale civil rights lawsuits, serving lawyers, scholars, and the general public. Today, summarization in the CRLC requires extensive training of lawyers and law students who spend hours per case understanding multiple relevant documents in order to produce high-quality summaries of key events and outcomes. Motivated by this ongoing real-world summarization effort, we introduce Multi-LexSum, a collection of 9,280 expert-authored summaries drawn from ongoing CRLC writing. Multi-LexSum presents a challenging multi-document summarization task given the length of the source documents, often exceeding two hundred pages per case. Furthermore, Multi-LexSum is distinct from other datasets in its multiple target summaries, each at a different granularity (ranging from one-sentence "extreme" summaries to multi-paragraph narrations of over five hundred words). We present extensive analysis demonstrating that despite the high-quality summaries in the training data (adhering to strict content and style guidelines), state-of-the-art summarization models perform poorly on this task. We release Multi-LexSum for further research in summarization methods as well as to facilitate development of applications to assist in the CRLC's mission at https://multilexsum.github.io.

  • 6 authors
·
Jun 22, 2022

How Ready are Pre-trained Abstractive Models and LLMs for Legal Case Judgement Summarization?

Automatic summarization of legal case judgements has traditionally been attempted by using extractive summarization methods. However, in recent years, abstractive summarization models are gaining popularity since they can generate more natural and coherent summaries. Legal domain-specific pre-trained abstractive summarization models are now available. Moreover, general-domain pre-trained Large Language Models (LLMs), such as ChatGPT, are known to generate high-quality text and have the capacity for text summarization. Hence it is natural to ask if these models are ready for off-the-shelf application to automatically generate abstractive summaries for case judgements. To explore this question, we apply several state-of-the-art domain-specific abstractive summarization models and general-domain LLMs on Indian court case judgements, and check the quality of the generated summaries. In addition to standard metrics for summary quality, we check for inconsistencies and hallucinations in the summaries. We see that abstractive summarization models generally achieve slightly higher scores than extractive models in terms of standard summary evaluation metrics such as ROUGE and BLEU. However, we often find inconsistent or hallucinated information in the generated abstractive summaries. Overall, our investigation indicates that the pre-trained abstractive summarization models and LLMs are not yet ready for fully automatic deployment for case judgement summarization; rather a human-in-the-loop approach including manual checks for inconsistencies is more suitable at present.

  • 3 authors
·
Jun 1, 2023

MeetingBank: A Benchmark Dataset for Meeting Summarization

As the number of recorded meetings increases, it becomes increasingly important to utilize summarization technology to create useful summaries of these recordings. However, there is a crucial lack of annotated meeting corpora for developing this technology, as it can be hard to collect meetings, especially when the topics discussed are confidential. Furthermore, meeting summaries written by experienced writers are scarce, making it hard for abstractive summarizers to produce sensible output without a reliable reference. This lack of annotated corpora has hindered the development of meeting summarization technology. In this paper, we present MeetingBank, a new benchmark dataset of city council meetings over the past decade. MeetingBank is unique among other meeting corpora due to its divide-and-conquer approach, which involves dividing professionally written meeting minutes into shorter passages and aligning them with specific segments of the meeting. This breaks down the process of summarizing a lengthy meeting into smaller, more manageable tasks. The dataset provides a new testbed of various meeting summarization systems and also allows the public to gain insight into how council decisions are made. We make the collection, including meeting video links, transcripts, reference summaries, agenda, and other metadata, publicly available to facilitate the development of better meeting summarization techniques. Our dataset can be accessed at: https://meetingbank.github.io

  • 6 authors
·
May 27, 2023

On the State of German (Abstractive) Text Summarization

With recent advancements in the area of Natural Language Processing, the focus is slowly shifting from a purely English-centric view towards more language-specific solutions, including German. Especially practical for businesses to analyze their growing amount of textual data are text summarization systems, which transform long input documents into compressed and more digestible summary texts. In this work, we assess the particular landscape of German abstractive text summarization and investigate the reasons why practically useful solutions for abstractive text summarization are still absent in industry. Our focus is two-fold, analyzing a) training resources, and b) publicly available summarization systems. We are able to show that popular existing datasets exhibit crucial flaws in their assumptions about the original sources, which frequently leads to detrimental effects on system generalization and evaluation biases. We confirm that for the most popular training dataset, MLSUM, over 50% of the training set is unsuitable for abstractive summarization purposes. Furthermore, available systems frequently fail to compare to simple baselines, and ignore more effective and efficient extractive summarization approaches. We attribute poor evaluation quality to a variety of different factors, which are investigated in more detail in this work: A lack of qualitative (and diverse) gold data considered for training, understudied (and untreated) positional biases in some of the existing datasets, and the lack of easily accessible and streamlined pre-processing strategies or analysis tools. We provide a comprehensive assessment of available models on the cleaned datasets, and find that this can lead to a reduction of more than 20 ROUGE-1 points during evaluation. The code for dataset filtering and reproducing results can be found online at https://github.com/dennlinger/summaries

  • 3 authors
·
Jan 17, 2023

NapSS: Paragraph-level Medical Text Simplification via Narrative Prompting and Sentence-matching Summarization

Accessing medical literature is difficult for laypeople as the content is written for specialists and contains medical jargon. Automated text simplification methods offer a potential means to address this issue. In this work, we propose a summarize-then-simplify two-stage strategy, which we call NapSS, identifying the relevant content to simplify while ensuring that the original narrative flow is preserved. In this approach, we first generate reference summaries via sentence matching between the original and the simplified abstracts. These summaries are then used to train an extractive summarizer, learning the most relevant content to be simplified. Then, to ensure the narrative consistency of the simplified text, we synthesize auxiliary narrative prompts combining key phrases derived from the syntactical analyses of the original text. Our model achieves results significantly better than the seq2seq baseline on an English medical corpus, yielding 3%~4% absolute improvements in terms of lexical similarity, and providing a further 1.1% improvement of SARI score when combined with the baseline. We also highlight shortcomings of existing evaluation methods, and introduce new metrics that take into account both lexical and high-level semantic similarity. A human evaluation conducted on a random sample of the test set further establishes the effectiveness of the proposed approach. Codes and models are released here: https://github.com/LuJunru/NapSS.

  • 5 authors
·
Feb 10, 2023

CaseSumm: A Large-Scale Dataset for Long-Context Summarization from U.S. Supreme Court Opinions

This paper introduces CaseSumm, a novel dataset for long-context summarization in the legal domain that addresses the need for longer and more complex datasets for summarization evaluation. We collect 25.6K U.S. Supreme Court (SCOTUS) opinions and their official summaries, known as "syllabuses." Our dataset is the largest open legal case summarization dataset, and is the first to include summaries of SCOTUS decisions dating back to 1815. We also present a comprehensive evaluation of LLM-generated summaries using both automatic metrics and expert human evaluation, revealing discrepancies between these assessment methods. Our evaluation shows Mistral 7b, a smaller open-source model, outperforms larger models on most automatic metrics and successfully generates syllabus-like summaries. In contrast, human expert annotators indicate that Mistral summaries contain hallucinations. The annotators consistently rank GPT-4 summaries as clearer and exhibiting greater sensitivity and specificity. Further, we find that LLM-based evaluations are not more correlated with human evaluations than traditional automatic metrics. Furthermore, our analysis identifies specific hallucinations in generated summaries, including precedent citation errors and misrepresentations of case facts. These findings demonstrate the limitations of current automatic evaluation methods for legal summarization and highlight the critical role of human evaluation in assessing summary quality, particularly in complex, high-stakes domains. CaseSumm is available at https://huggingface.co/datasets/ChicagoHAI/CaseSumm

  • 5 authors
·
Dec 30, 2024

Reasoning or Not? A Comprehensive Evaluation of Reasoning LLMs for Dialogue Summarization

Dialogue summarization is a challenging task with significant practical value in customer service, meeting analysis, and conversational AI. Although large language models (LLMs) have achieved substantial progress in summarization tasks, the performance of step-by-step reasoning architectures-specifically Long Chain-of-Thought (CoT) implementations such as OpenAI-o1 and DeepSeek-R1-remains unexplored for dialogue scenarios requiring concurrent abstraction and conciseness. In this work, we present the first comprehensive and systematic evaluation of state-of-the-art reasoning LLMs and non-reasoning LLMs across three major paradigms-generic, role-oriented, and query-oriented dialogue summarization. Our study spans diverse languages, domains, and summary lengths, leveraging strong benchmarks (SAMSum, DialogSum, CSDS, and QMSum) and advanced evaluation protocols that include both LLM-based automatic metrics and human-inspired criteria. Contrary to trends in other reasoning-intensive tasks, our findings show that explicit stepwise reasoning does not consistently improve dialogue summarization quality. Instead, reasoning LLMs are often prone to verbosity, factual inconsistencies, and less concise summaries compared to their non-reasoning counterparts. Through scenario-specific analyses and detailed case studies, we further identify when and why explicit reasoning may fail to benefit-or even hinder-summarization in complex dialogue contexts. Our work provides new insights into the limitations of current reasoning LLMs and highlights the need for targeted modeling and evaluation strategies for real-world dialogue summarization.

  • 7 authors
·
Jul 2

Enhancing Abstractive Summarization of Scientific Papers Using Structure Information

Abstractive summarization of scientific papers has always been a research focus, yet existing methods face two main challenges. First, most summarization models rely on Encoder-Decoder architectures that treat papers as sequences of words, thus fail to fully capture the structured information inherent in scientific papers. Second, existing research often use keyword mapping or feature engineering to identify the structural information, but these methods struggle with the structural flexibility of scientific papers and lack robustness across different disciplines. To address these challenges, we propose a two-stage abstractive summarization framework that leverages automatic recognition of structural functions within scientific papers. In the first stage, we standardize chapter titles from numerous scientific papers and construct a large-scale dataset for structural function recognition. A classifier is then trained to automatically identify the key structural components (e.g., Background, Methods, Results, Discussion), which provides a foundation for generating more balanced summaries. In the second stage, we employ Longformer to capture rich contextual relationships across sections and generating context-aware summaries. Experiments conducted on two domain-specific scientific paper summarization datasets demonstrate that our method outperforms advanced baselines, and generates more comprehensive summaries. The code and dataset can be accessed at https://github.com/tongbao96/code-for-SFR-AS.

  • 3 authors
·
May 20

Integrating Summarization and Retrieval for Enhanced Personalization via Large Language Models

Personalization, the ability to tailor a system to individual users, is an essential factor in user experience with natural language processing (NLP) systems. With the emergence of Large Language Models (LLMs), a key question is how to leverage these models to better personalize user experiences. To personalize a language model's output, a straightforward approach is to incorporate past user data into the language model prompt, but this approach can result in lengthy inputs exceeding limitations on input length and incurring latency and cost issues. Existing approaches tackle such challenges by selectively extracting relevant user data (i.e. selective retrieval) to construct a prompt for downstream tasks. However, retrieval-based methods are limited by potential information loss, lack of more profound user understanding, and cold-start challenges. To overcome these limitations, we propose a novel summary-augmented approach by extending retrieval-augmented personalization with task-aware user summaries generated by LLMs. The summaries can be generated and stored offline, enabling real-world systems with runtime constraints like voice assistants to leverage the power of LLMs. Experiments show our method with 75% less of retrieved user data is on-par or outperforms retrieval augmentation on most tasks in the LaMP personalization benchmark. We demonstrate that offline summarization via LLMs and runtime retrieval enables better performance for personalization on a range of tasks under practical constraints.

  • 8 authors
·
Oct 30, 2023

Unraveling the Capabilities of Language Models in News Summarization

Given the recent introduction of multiple language models and the ongoing demand for improved Natural Language Processing tasks, particularly summarization, this work provides a comprehensive benchmarking of 20 recent language models, focusing on smaller ones for the news summarization task. In this work, we systematically test the capabilities and effectiveness of these models in summarizing news article texts which are written in different styles and presented in three distinct datasets. Specifically, we focus in this study on zero-shot and few-shot learning settings and we apply a robust evaluation methodology that combines different evaluation concepts including automatic metrics, human evaluation, and LLM-as-a-judge. Interestingly, including demonstration examples in the few-shot learning setting did not enhance models' performance and, in some cases, even led to worse quality of the generated summaries. This issue arises mainly due to the poor quality of the gold summaries that have been used as reference summaries, which negatively impacts the models' performance. Furthermore, our study's results highlight the exceptional performance of GPT-3.5-Turbo and GPT-4, which generally dominate due to their advanced capabilities. However, among the public models evaluated, certain models such as Qwen1.5-7B, SOLAR-10.7B-Instruct-v1.0, Meta-Llama-3-8B and Zephyr-7B-Beta demonstrated promising results. These models showed significant potential, positioning them as competitive alternatives to large models for the task of news summarization.

  • 2 authors
·
Jan 29 3

Low Resource Summarization using Pre-trained Language Models

With the advent of Deep Learning based Artificial Neural Networks models, Natural Language Processing (NLP) has witnessed significant improvements in textual data processing in terms of its efficiency and accuracy. However, the research is mostly restricted to high-resource languages such as English and low-resource languages still suffer from a lack of available resources in terms of training datasets as well as models with even baseline evaluation results. Considering the limited availability of resources for low-resource languages, we propose a methodology for adapting self-attentive transformer-based architecture models (mBERT, mT5) for low-resource summarization, supplemented by the construction of a new baseline dataset (76.5k article, summary pairs) in a low-resource language Urdu. Choosing news (a publicly available source) as the application domain has the potential to make the proposed methodology useful for reproducing in other languages with limited resources. Our adapted summarization model urT5 with up to 44.78\% reduction in size as compared to mT5 can capture contextual information of low resource language effectively with evaluation score (up to 46.35 ROUGE-1, 77 BERTScore) at par with state-of-the-art models in high resource language English (PEGASUS: 47.21, BART: 45.14 on XSUM Dataset). The proposed method provided a baseline approach towards extractive as well as abstractive summarization with competitive evaluation results in a limited resource setup.

  • 4 authors
·
Oct 4, 2023

Context-aware Decoding Reduces Hallucination in Query-focused Summarization

Query-focused summarization (QFS) aims to provide a summary of a single document/multi documents that can satisfy the information needs of a given query. It is useful for various real-world applications, such as abstractive snippet generation or more recent retrieval augmented generation (RAG). A prototypical QFS pipeline consists of a retriever (sparse or dense retrieval) and a generator (usually a large language model). However, applying large language models (LLM) potentially leads to hallucinations, especially when the evidence contradicts the prior belief of LLMs. There has been growing interest in developing new decoding methods to improve generation quality and reduce hallucination. In this work, we conduct a large-scale reproducibility study on one recently proposed decoding method -- Context-aware Decoding (CAD). In addition to replicating CAD's experiments on news summarization datasets, we include experiments on QFS datasets, and conduct more rigorous analysis on computational complexity and hyperparameter sensitivity. Experiments with eight different language models show that performance-wise, CAD improves QFS quality by (1) reducing factuality errors/hallucinations while (2) mostly retaining the match of lexical patterns, measured by ROUGE scores, while also at a cost of increased inference-time FLOPs and reduced decoding speed. The code implementation based on Huggingface Library is made available https://github.com/zhichaoxu-shufe/context-aware-decoding-qfs

  • 1 authors
·
Dec 21, 2023

A Hybrid Architecture with Efficient Fine Tuning for Abstractive Patent Document Summarization

Automatic patent summarization approaches that help in the patent analysis and comprehension procedure are in high demand due to the colossal growth of innovations. The development of natural language processing (NLP), text mining, and deep learning has notably amplified the efficacy of text summarization models for abundant types of documents. Summarizing patent text remains a pertinent challenge due to the labyrinthine writing style of these documents, which includes technical and legal intricacies. Additionally, these patent document contents are considerably lengthier than archetypal documents, which complicates the process of extracting pertinent information for summarization. Embodying extractive and abstractive text summarization methodologies into a hybrid framework, this study proposes a system for efficiently creating abstractive summaries of patent records. The procedure involves leveraging the LexRank graph-based algorithm to retrieve the important sentences from input parent texts, then utilizing a Bidirectional Auto-Regressive Transformer (BART) model that has been fine-tuned using Low-Ranking Adaptation (LoRA) for producing text summaries. This is accompanied by methodical testing and evaluation strategies. Furthermore, the author employed certain meta-learning techniques to achieve Domain Generalization (DG) of the abstractive component across multiple patent fields.

  • 2 authors
·
Mar 13

Embrace Divergence for Richer Insights: A Multi-document Summarization Benchmark and a Case Study on Summarizing Diverse Information from News Articles

Previous research in multi-document news summarization has typically concentrated on collating information that all sources agree upon. However, to our knowledge, the summarization of diverse information dispersed across multiple articles about an event has not been previously investigated. The latter imposes a different set of challenges for a summarization model. In this paper, we propose a new task of summarizing diverse information encountered in multiple news articles encompassing the same event. To facilitate this task, we outlined a data collection schema for identifying diverse information and curated a dataset named DiverseSumm. The dataset includes 245 news stories, with each story comprising 10 news articles and paired with a human-validated reference. Moreover, we conducted a comprehensive analysis to pinpoint the position and verbosity biases when utilizing Large Language Model (LLM)-based metrics for evaluating the coverage and faithfulness of the summaries, as well as their correlation with human assessments. We applied our findings to study how LLMs summarize multiple news articles by analyzing which type of diverse information LLMs are capable of identifying. Our analyses suggest that despite the extraordinary capabilities of LLMs in single-document summarization, the proposed task remains a complex challenge for them mainly due to their limited coverage, with GPT-4 only able to cover less than 40% of the diverse information on average.

  • 7 authors
·
Sep 17, 2023

Zero-Shot Cross-Lingual Summarization via Large Language Models

Given a document in a source language, cross-lingual summarization (CLS) aims to generate a summary in a different target language. Recently, the emergence of Large Language Models (LLMs), such as GPT-3.5, ChatGPT and GPT-4, has attracted wide attention from the computational linguistics community. However, it is not yet known the performance of LLMs on CLS. In this report, we empirically use various prompts to guide LLMs to perform zero-shot CLS from different paradigms (i.e., end-to-end and pipeline), and provide a preliminary evaluation on the generated summaries. We find that ChatGPT and GPT-4 originally prefer to produce lengthy summaries with detailed information. These two LLMs can further balance informativeness and conciseness with the help of an interactive prompt, significantly improving their CLS performance. Experimental results on three widely-used CLS datasets show that GPT-4 achieves state-of-the-art zero-shot CLS performance, and performs competitively compared with the fine-tuned mBART-50. Moreover, we also find some multi-lingual and bilingual LLMs (i.e., BLOOMZ, ChatGLM-6B, Vicuna-13B and ChatYuan) have limited zero-shot CLS ability. Due to the composite nature of CLS, which requires models to perform summarization and translation simultaneously, accomplishing this task in a zero-shot manner is even a challenge for LLMs. Therefore, we sincerely hope and recommend future LLM research could use CLS as a testbed.

  • 7 authors
·
Feb 27, 2023

Read, Highlight and Summarize: A Hierarchical Neural Semantic Encoder-based Approach

Traditional sequence-to-sequence (seq2seq) models and other variations of the attention-mechanism such as hierarchical attention have been applied to the text summarization problem. Though there is a hierarchy in the way humans use language by forming paragraphs from sentences and sentences from words, hierarchical models have usually not worked that much better than their traditional seq2seq counterparts. This effect is mainly because either the hierarchical attention mechanisms are too sparse using hard attention or noisy using soft attention. In this paper, we propose a method based on extracting the highlights of a document; a key concept that is conveyed in a few sentences. In a typical text summarization dataset consisting of documents that are 800 tokens in length (average), capturing long-term dependencies is very important, e.g., the last sentence can be grouped with the first sentence of a document to form a summary. LSTMs (Long Short-Term Memory) proved useful for machine translation. However, they often fail to capture long-term dependencies while modeling long sequences. To address these issues, we have adapted Neural Semantic Encoders (NSE) to text summarization, a class of memory-augmented neural networks by improving its functionalities and proposed a novel hierarchical NSE that outperforms similar previous models significantly. The quality of summarization was improved by augmenting linguistic factors, namely lemma, and Part-of-Speech (PoS) tags, to each word in the dataset for improved vocabulary coverage and generalization. The hierarchical NSE model on factored dataset outperformed the state-of-the-art by nearly 4 ROUGE points. We further designed and used the first GPU-based self-critical Reinforcement Learning model.

  • 3 authors
·
Oct 7, 2019

Adapting LLMs for Efficient Context Processing through Soft Prompt Compression

The rapid advancement of Large Language Models (LLMs) has inaugurated a transformative epoch in natural language processing, fostering unprecedented proficiency in text generation, comprehension, and contextual scrutiny. Nevertheless, effectively handling extensive contexts, crucial for myriad applications, poses a formidable obstacle owing to the intrinsic constraints of the models' context window sizes and the computational burdens entailed by their operations. This investigation presents an innovative framework that strategically tailors LLMs for streamlined context processing by harnessing the synergies among natural language summarization, soft prompt compression, and augmented utility preservation mechanisms. Our methodology, dubbed SoftPromptComp, amalgamates natural language prompts extracted from summarization methodologies with dynamically generated soft prompts to forge a concise yet semantically robust depiction of protracted contexts. This depiction undergoes further refinement via a weighting mechanism optimizing information retention and utility for subsequent tasks. We substantiate that our framework markedly diminishes computational overhead and enhances LLMs' efficacy across various benchmarks, while upholding or even augmenting the caliber of the produced content. By amalgamating soft prompt compression with sophisticated summarization, SoftPromptComp confronts the dual challenges of managing lengthy contexts and ensuring model scalability. Our findings point towards a propitious trajectory for augmenting LLMs' applicability and efficiency, rendering them more versatile and pragmatic for real-world applications. This research enriches the ongoing discourse on optimizing language models, providing insights into the potency of soft prompts and summarization techniques as pivotal instruments for the forthcoming generation of NLP solutions.

  • 8 authors
·
Apr 7, 2024

CNNSum: Exploring Long-Context Summarization with Large Language Models in Chinese Novels

Large Language Models (LLMs) have been well-researched in various long-context tasks. However, the scarcity of high-quality long-context summarization datasets has hindered further advancements in this area. To address this, we introduce CNNSum, a multi-scale long-context summarization benchmark based on Chinese novels, featuring human-driven annotations, which comprises four subsets totaling 695 samples, with lengths ranging from 16k to 128k. We evaluate numerous LLMs and conduct detailed case analyses. Furthermore, we conduct extensive fine-tuning experiments to explore and improve long-context summarization. In our study: (1) Advanced LLMs like GPT-4o may still generate subjective commentary, leading to vague summaries. (2) Currently, long-context summarization mainly relies on memory ability afforded by longer context lengths. The advantages of Large LLMs are hard to utilize, thus small LLMs are the most cost-effective. (3) Different prompt templates paired with various version models may cause large performance gaps. In further fine-tuning, these can be mitigated, and the Base version models perform better. (4) LLMs with RoPE-base scaled exhibit strong extrapolation potential; using short-context data can significantly improve long-context summarization performance. However, further applying other interpolation methods requires careful selection. (5) CNNSum provides more reliable and insightful evaluation results than other benchmarks. We release CNNSum to advance future research in this field. https://github.com/CxsGhost/CNNSum

  • 6 authors
·
Dec 3, 2024

From Single to Multi: How LLMs Hallucinate in Multi-Document Summarization

Although many studies have investigated and reduced hallucinations in large language models (LLMs) for single-document tasks, research on hallucination in multi-document summarization (MDS) tasks remains largely unexplored. Specifically, it is unclear how the challenges arising from handling multiple documents (e.g., repetition and diversity of information) affect models outputs. In this work, we investigate how hallucinations manifest in LLMs when summarizing topic-specific information from multiple documents. Since no benchmarks exist for investigating hallucinations in MDS, we use existing news and conversation datasets, annotated with topic-specific insights, to create two novel multi-document benchmarks. When evaluating 5 LLMs on our benchmarks, we observe that on average, up to 75% of the content in LLM-generated summary is hallucinated, with hallucinations more likely to occur towards the end of the summaries. Moreover, when summarizing non-existent topic-related information, gpt-3.5-turbo and GPT-4o still generate summaries about 79.35% and 44% of the time, raising concerns about their tendency to fabricate content. To understand the characteristics of these hallucinations, we manually evaluate 700+ insights and find that most errors stem from either failing to follow instructions or producing overly generic insights. Motivated by these observations, we investigate the efficacy of simple post-hoc baselines in mitigating hallucinations but find them only moderately effective. Our results underscore the need for more effective approaches to systematically mitigate hallucinations in MDS. We release our dataset and code at github.com/megagonlabs/Hallucination_MDS.

  • 6 authors
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Oct 17, 2024

Enhancing Faithfulness in Abstractive Summarization via Span-Level Fine-Tuning

Abstractive summarization using large language models (LLMs) has become an essential tool for condensing information. However, despite their ability to generate fluent summaries, these models sometimes produce unfaithful summaries, introducing hallucinations at the word, phrase, or concept level. Existing mitigation strategies, such as post-processing corrections or contrastive learning with synthetically generated negative samples, fail to fully address the diverse errors that can occur in LLM-generated summaries. In this paper, we investigate fine-tuning strategies to reduce the occurrence of unfaithful spans in generated summaries. First, we automatically generate summaries for the set of source documents in the training set with a variety of LLMs and then use GPT-4o to annotate any hallucinations it detects at the span-level. Leveraging these annotations, we fine-tune LLMs with both hallucination-free summaries and annotated unfaithful spans to enhance model faithfulness. In this paper, we introduce a new dataset that contains both faithful and unfaithful summaries with span-level labels and we evaluate three techniques to fine-tuning a LLM to improve the faithfulness of the resulting summarization: gradient ascent, unlikelihood training, and task vector negation. Experimental results show that all three approaches successfully leverage span-level annotations to improve faithfulness, with unlikelihood training being the most effective.

  • 4 authors
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Oct 10

L-Eval: Instituting Standardized Evaluation for Long Context Language Models

Recently, there has been growing interest in extending the context length of instruction-following models in order to effectively process single-turn long input (e.g. summarizing a paper) and conversations with more extensive histories. While proprietary models such as GPT-4 and Claude have demonstrated considerable advancements in handling tens of thousands of tokens of context, open-sourced models are still in the early stages of experimentation. It also remains unclear whether developing these long context models can offer substantial gains on practical downstream tasks over retrieval-based methods or models simply trained on chunked contexts. To address this challenge, we propose to institute standardized evaluation for long context language models. Concretely, we develop L-Eval which contains 411 long documents and over 2,000 query-response pairs manually annotated and checked by the authors encompassing areas such as law, finance, school lectures, lengthy conversations, news, long-form novels, and meetings. L-Eval also adopts diverse evaluation methods and instruction styles, enabling a more reliable assessment of Long Context Language Models (LCLMs). Our findings indicate that while open-source models typically lag behind their commercial counterparts, they still exhibit impressive performance. LLaMA2 achieves the best results (win 45\% vs turbo-16k) on open-ended tasks with only 4k context length and ChatGLM2 achieves the best results on closed-ended tasks with 8k input tokens. We release our new evaluation suite, code, and all generation results including predictions from all open-sourced LCLMs, GPT4-32k, Cluade-100k at {https://github.com/OpenLMLab/LEval}.

  • 7 authors
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Jul 20, 2023

Towards Enhancing Coherence in Extractive Summarization: Dataset and Experiments with LLMs

Extractive summarization plays a pivotal role in natural language processing due to its wide-range applications in summarizing diverse content efficiently, while also being faithful to the original content. Despite significant advancement achieved in extractive summarization by Large Language Models (LLMs), these summaries frequently exhibit incoherence. An important aspect of the coherent summary is its readability for intended users. Although there have been many datasets and benchmarks proposed for creating coherent extractive summaries, none of them currently incorporate user intent to improve coherence in extractive summarization. Motivated by this, we propose a systematically created human-annotated dataset consisting of coherent summaries for five publicly available datasets and natural language user feedback, offering valuable insights into how to improve coherence in extractive summaries. We utilize this dataset for aligning LLMs through supervised fine-tuning with natural language human feedback to enhance the coherence of their generated summaries. Preliminary experiments with Falcon-40B and Llama-2-13B show significant performance improvements (~10% Rouge-L) in terms of producing coherent summaries. We further utilize human feedback to benchmark results over instruction-tuned models such as FLAN-T5 which resulted in several interesting findings. Data and source code are available at https://github.com/Mihir3009/Extract-AI.

  • 6 authors
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Jul 5, 2024

Podcast Summary Assessment: A Resource for Evaluating Summary Assessment Methods

Automatic summary assessment is useful for both machine-generated and human-produced summaries. Automatically evaluating the summary text given the document enables, for example, summary generation system development and detection of inappropriate summaries. Summary assessment can be run in a number of modes: ranking summary generation systems; ranking summaries of a particular document; and estimating the quality of a document-summary pair on an absolute scale. Existing datasets with annotation for summary assessment are usually based on news summarization datasets such as CNN/DailyMail or XSum. In this work, we describe a new dataset, the podcast summary assessment corpus, a collection of podcast summaries that were evaluated by human experts at TREC2020. Compared to existing summary assessment data, this dataset has two unique aspects: (i) long-input, speech podcast based, documents; and (ii) an opportunity to detect inappropriate reference summaries in podcast corpus. First, we examine existing assessment methods, including model-free and model-based methods, and provide benchmark results for this long-input summary assessment dataset. Second, with the aim of filtering reference summary-document pairings for training, we apply summary assessment for data selection. The experimental results on these two aspects provide interesting insights on the summary assessment and generation tasks. The podcast summary assessment data is available.

  • 2 authors
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Aug 28, 2022

NOTE: Notable generation Of patient Text summaries through Efficient approach based on direct preference optimization

The discharge summary is a one of critical documents in the patient journey, encompassing all events experienced during hospitalization, including multiple visits, medications, tests, surgery/procedures, and admissions/discharge. Providing a summary of the patient's progress is crucial, as it significantly influences future care and planning. Consequently, clinicians face the laborious and resource-intensive task of manually collecting, organizing, and combining all the necessary data for a discharge summary. Therefore, we propose "NOTE", which stands for "Notable generation Of patient Text summaries through an Efficient approach based on direct preference optimization". NOTE is based on Medical Information Mart for Intensive Care- III dataset and summarizes a single hospitalization of a patient. Patient events are sequentially combined and used to generate a discharge summary for each hospitalization. In the present circumstances, large language models' application programming interfaces (LLMs' APIs) are widely available, but importing and exporting medical data presents significant challenges due to privacy protection policies in healthcare institutions. Moreover, to ensure optimal performance, it is essential to implement a lightweight model for internal server or program within the hospital. Therefore, we utilized DPO and parameter efficient fine tuning (PEFT) techniques to apply a fine-tuning method that guarantees superior performance. To demonstrate the practical application of the developed NOTE, we provide a webpage-based demonstration software. In the future, we will aim to deploy the software available for actual use by clinicians in hospital. NOTE can be utilized to generate various summaries not only discharge summaries but also throughout a patient's journey, thereby alleviating the labor-intensive workload of clinicians and aiming for increased efficiency.

  • 5 authors
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Feb 19, 2024

ARLED: Leveraging LED-based ARMAN Model for Abstractive Summarization of Persian Long Documents

The increasing volume of textual data poses challenges in reading and comprehending large documents, particularly for scholars who need to extract useful information from research articles. Automatic text summarization has emerged as a powerful tool to condense lengthy documents into concise and informative summaries. Depending on the approach used, text summarization can be categorized as either extractive or abstractive. While extractive methods are commonly used due to their simplicity, they often miss important information. On the other hand, Abstractive Summarization can generate more coherent and informative summaries by understanding the underlying meaning of the text. Abstractive techniques have gained attention in various languages, and recent advancements have been achieved through pre-training models such as BERT, BART, and T5. However, the challenge of summarizing long documents remains, and alternative models like Longformer have been introduced to address this limitation. In this context, this paper focuses on abstractive summarization in the Persian language. The authors introduce a new dataset of 300,000 full-text Persian papers obtained from the Ensani website and apply the ARMAN model, based on the Longformer architecture, to generate summaries. The experimental results demonstrate promising performance in Persian text summarization. The paper provides a comprehensive overview of related work, discusses the methodology, presents the experimental results, and concludes with future research directions.

  • 4 authors
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Mar 13

Low-Resource Court Judgment Summarization for Common Law Systems

Common law courts need to refer to similar precedents' judgments to inform their current decisions. Generating high-quality summaries of court judgment documents can facilitate legal practitioners to efficiently review previous cases and assist the general public in accessing how the courts operate and how the law is applied. Previous court judgment summarization research focuses on civil law or a particular jurisdiction's judgments. However, judges can refer to the judgments from all common law jurisdictions. Current summarization datasets are insufficient to satisfy the demands of summarizing precedents across multiple jurisdictions, especially when labeled data are scarce for many jurisdictions. To address the lack of datasets, we present CLSum, the first dataset for summarizing multi-jurisdictional common law court judgment documents. Besides, this is the first court judgment summarization work adopting large language models (LLMs) in data augmentation, summary generation, and evaluation. Specifically, we design an LLM-based data augmentation method incorporating legal knowledge. We also propose a legal knowledge enhanced evaluation metric based on LLM to assess the quality of generated judgment summaries. Our experimental results verify that the LLM-based summarization methods can perform well in the few-shot and zero-shot settings. Our LLM-based data augmentation method can mitigate the impact of low data resources. Furthermore, we carry out comprehensive comparative experiments to find essential model components and settings that are capable of enhancing summarization performance.

  • 5 authors
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Mar 7, 2024

Using multiple ASR hypotheses to boost i18n NLU performance

Current voice assistants typically use the best hypothesis yielded by their Automatic Speech Recognition (ASR) module as input to their Natural Language Understanding (NLU) module, thereby losing helpful information that might be stored in lower-ranked ASR hypotheses. We explore the change in performance of NLU associated tasks when utilizing five-best ASR hypotheses when compared to status quo for two language datasets, German and Portuguese. To harvest information from the ASR five-best, we leverage extractive summarization and joint extractive-abstractive summarization models for Domain Classification (DC) experiments while using a sequence-to-sequence model with a pointer generator network for Intent Classification (IC) and Named Entity Recognition (NER) multi-task experiments. For the DC full test set, we observe significant improvements of up to 7.2% and 15.5% in micro-averaged F1 scores, for German and Portuguese, respectively. In cases where the best ASR hypothesis was not an exact match to the transcribed utterance (mismatched test set), we see improvements of up to 6.7% and 8.8% micro-averaged F1 scores, for German and Portuguese, respectively. For IC and NER multi-task experiments, when evaluating on the mismatched test set, we see improvements across all domains in German and in 17 out of 19 domains in Portuguese (improvements based on change in SeMER scores). Our results suggest that the use of multiple ASR hypotheses, as opposed to one, can lead to significant performance improvements in the DC task for these non-English datasets. In addition, it could lead to significant improvement in the performance of IC and NER tasks in cases where the ASR model makes mistakes.

  • 6 authors
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Dec 7, 2020