<p>I'm glad you identified and resolved the issue!</p>

<p>I stumbled across this post because I had the same GUI response/result in Craft CMS and want to share how I resolved it for others that may have the same issue without being a firewall problem.</p>

<p><a href="https://stackoverflow.com/a/55767091/9640213">See my answer here</a></p>

CC BY-SA 4.0
2019-04-19T19:52:35.317Z
2019-04-19T19:52:35.317Z
Marius Hansen
<p>I have completed a website for a school who can't upload files when in school.
When they upload a file the status bar loads the full way across the screen but at the top right it just keeps spinning. Nothing more happens - the files doesn't become available.
I can upload fine from home and the staff can upload fine at home as well.
What is the likely cause of this issue - I have log files to check if need be - I deleted the log files then asked them to try and upload a file - then I took a copy of the log files with Dev Mode on.</p>

<p>Is this likely to be a Firewall Issue in the school? I did a website for another local school who would have the same IT provider but have no issues there.</p>

CC BY-SA 3.0
2017-01-30T16:38:14.393Z
the log files would be a good place to start. Writing Permission seems a probable cause. It could also be that the files they try to upload exceeds the max upload limit or the file is corrupted.
Jan_dh
CC BY-SA 3.0
2017-01-30T16:49:05.007Z
I can upload files no problem here. The files they have tried to upload have worked ok when they have taken them home so I assume permissions is ok and the files they are uploading are ok.
mmc501
CC BY-SA 3.0
2017-01-31T05:01:13.143Z
Checking `craft/storage/runtime/logs` for upload related errors as well as your web server's error logs is a good place to start.  I'd also recommend checking the response for the upload request in your browser's console.  If you're not getting a response body, then the response status code is a good clue to start with.
Brad Bell
CC BY-SA 4.0
2019-04-04T22:37:48.620Z
I know this is a super old post, but I'm having the same exact issue with an installation of craft that I'm working on. Were you able to resolve this issue? Oddly enough, whenever I open the network tab and refresh to see the responses, everything uploads as expected.
WTFranklin
CC BY-SA 4.0
2019-04-04T22:40:21.203Z
In my case it was an issue with the school. I asked them to report the issue to their IT Provider so must have been something on their firewall blocking it.
mmc501
<assets><upload><permissions>
Issue uploading files
# Issue uploading files

(Asked by: username_0 on 2017-01-30)

I have completed a website for a school who can't upload files when in school.
When they upload a file the status bar loads the full way across the screen but at the top right it just keeps spinning. Nothing more happens - the files doesn't become available.
I can upload fine from home and the staff can upload fine at home as well.
What is the likely cause of this issue - I have log files to check if need be - I deleted the log files then asked them to try and upload a file - then I took a copy of the log files with Dev Mode on.

Is this likely to be a Firewall Issue in the school? I did a website for another local school who would have the same IT provider but have no issues there.

**Tags:** assets, upload, permissions
> **Comments:**
> **username_1**: the log files would be a good place to start. Writing Permission seems a probable cause. It could also be that the files they try to upload exceeds the max upload limit or the file is corrupted.  
> **username_0**: I can upload files no problem here. The files they have tried to upload have worked ok when they have taken them home so I assume permissions is ok and the files they are uploading are ok.  
> **username_2**: Checking `craft/storage/runtime/logs` for upload related errors as well as your web server's error logs is a good place to start.  I'd also recommend checking the response for the upload request in your browser's console.  If you're not getting a response body, then the response status code is a good clue to start with.  
> **username_3**: I know this is a super old post, but I'm having the same exact issue with an installation of craft that I'm working on. Were you able to resolve this issue? Oddly enough, whenever I open the network tab and refresh to see the responses, everything uploads as expected.  
> **username_0**: In my case it was an issue with the school. I asked them to report the issue to their IT Provider so must have been something on their firewall blocking it.  

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## 1 answers

### Answer by username_4 on 2019-04-19. Score: 1

I'm glad you identified and resolved the issue!

I stumbled across this post because I had the same GUI response/result in Craft CMS and want to share how I resolved it for others that may have the same issue without being a firewall problem.

[See my answer here](https://stackoverflow.com/a/55767091/9640213)


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