<blockquote>
  <p>Error sending email: Process could not be started</p>
</blockquote>

<p>That error means that you've got <code>sendmail</code> selected as the mail driver for Craft under Settings->Email in the Control Panel, but the sendmail executable is either not installed or configured properly on your server.</p>

<blockquote>
  <p>Also, I don't see the file structure they mention on this article, I found the error log on storage/logs/web.txt.</p>
</blockquote>

<p>That's correct... the article was written for Craft 2 and you're using Craft 3. The log paths changed a bit between the two versions.</p>

<blockquote>
  <p>I've tried also changing my email to SMTP with Outlook credentials to no avail.</p>
</blockquote>

<p>I'm guessing you got a different error then?  I'd suggest setting up Craft with a transactional email provider like <a href="https://postmarkapp.com/" rel="nofollow noreferrer">https://postmarkapp.com/</a> or <a href="https://sendgrid.com/" rel="nofollow noreferrer">https://sendgrid.com/</a>.</p>

<p>There are Craft plugins for each (<a href="https://plugins.craftcms.com/sendgrid" rel="nofollow noreferrer">https://plugins.craftcms.com/sendgrid</a> and <a href="https://plugins.craftcms.com/postmark" rel="nofollow noreferrer">https://plugins.craftcms.com/postmark</a>), they'll be more reliable than sendmail and easier to setup than SMTP.</p>

CC BY-SA 4.0
2020-01-18T22:58:42.637Z
2020-01-18T22:58:42.637Z
Brad Bell
<p>I'm testing my email and I'm seeing the following error in the web logs:</p>

<blockquote>
  <p>"Error sending email: Process could not be started [The system cannot find the path specified. craft cms"</p>
</blockquote>

<p>Does anyone know what that means?</p>

<p>In my local environment I am not seeing what exactly causes this error.
I've tried following this article on Craft but it seems like this is not relevant to the error I am receiving?</p>

<p><a href="https://craftcms.com/guides/troubleshooting-email-errors" rel="nofollow noreferrer">https://craftcms.com/guides/troubleshooting-email-errors</a></p>

<p>Also, I don't see the file structure they mention on this article, I found the error log on <code>storage/logs/web.txt</code>.</p>

<p>I've tried also changing my email to SMTP with Outlook credentials to no avail.</p>

<p>The images show the directory structure I'm seeing: <a href="https://i.sstatic.net/yvDex.png" rel="nofollow noreferrer">https://i.sstatic.net/yvDex.png</a></p>

<error-message><configuration><error-handling>
Error sending email: Process could not be started [The system cannot find the path specified. craft cms
# Error sending email: Process could not be started [The system cannot find the path specified. craft cms

(Asked by: username_0 on 2020-01-17)

I'm testing my email and I'm seeing the following error in the web logs:

> "Error sending email: Process could not be started [The system cannot find the path specified. craft cms"

Does anyone know what that means?

In my local environment I am not seeing what exactly causes this error.
I've tried following this article on Craft but it seems like this is not relevant to the error I am receiving?

<https://craftcms.com/guides/troubleshooting-email-errors>

Also, I don't see the file structure they mention on this article, I found the error log on `storage/logs/web.txt`.

I've tried also changing my email to SMTP with Outlook credentials to no avail.

The images show the directory structure I'm seeing: <https://i.sstatic.net/yvDex.png>

**Tags:** error-message, configuration, error-handling

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## 1 answers

### Answer by username_1 on 2020-01-18. Score: 1

> Error sending email: Process could not be started

That error means that you've got `sendmail` selected as the mail driver for Craft under Settings->Email in the Control Panel, but the sendmail executable is either not installed or configured properly on your server.

> Also, I don't see the file structure they mention on this article, I found the error log on storage/logs/web.txt.

That's correct... the article was written for Craft 2 and you're using Craft 3. The log paths changed a bit between the two versions.

> I've tried also changing my email to SMTP with Outlook credentials to no avail.

I'm guessing you got a different error then? I'd suggest setting up Craft with a transactional email provider like <https://postmarkapp.com/> or <https://sendgrid.com/>.

There are Craft plugins for each (<https://plugins.craftcms.com/sendgrid> and <https://plugins.craftcms.com/postmark>), they'll be more reliable than sendmail and easier to setup than SMTP.


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