<p>If you don’t have access to another admin account, you could unlock the account directly in the database.</p>

<p>Change the <code>lock</code> value to 0 for the account in the <code>craft_users</code> table.</p>

CC BY-SA 3.0
2016-11-14T20:37:52.107Z
2016-11-14T20:37:52.107Z
carlcs
<p>My account is locked and I cant figure out how to unlock it. I tried resetting the password, but have yet to receive an email with a new one. Is there an alternative way to logging back on? I recently changed the password and because it is a shared dashboard, I think someone (who was unaware of the pw change) may have tried logging in too many times which is how the account locked. </p>

<users><admin><tags><password>
How do I UNLOCK my account?
# How do I UNLOCK my account?

(Asked by: username_0 on 2016-11-14)

My account is locked and I cant figure out how to unlock it. I tried resetting the password, but have yet to receive an email with a new one. Is there an alternative way to logging back on? I recently changed the password and because it is a shared dashboard, I think someone (who was unaware of the pw change) may have tried logging in too many times which is how the account locked.

**Tags:** users, admin, tags, password

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## 1 answers

### Answer by username_1 on 2016-11-14. Score: 5

If you don’t have access to another admin account, you could unlock the account directly in the database.

Change the `lock` value to 0 for the account in the `craft_users` table.


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