<p>A client is reporting that users are attempting sign up but receiving activation emails with no activation link present, simply a blank space where the {{link}} tag is placed.</p>

<p>We are unable to re-create the issue at our end. Domain name settings have been verified, we are only using one domain and prefix (www diverts to non-www address).</p>

<p>In the screenshot below, the link shouls appear after 'following link:'</p>

<pre><code>&lt;p&gt;&lt;strong&gt;To activate your account, please click the following link, or copy-paste it into your browser:&lt;/strong&gt;&lt;/p&gt;
&lt;p class="activation-link"&gt;&lt;strong&gt;{{link}}&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;When the site opens, simply log in to view the Option Grids&lt;/strong&gt;&lt;/p&gt;
</code></pre>

<p>Has anyone had any similar issues?</p>

<p><a href="https://i.sstatic.net/LgM9Q.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/LgM9Q.png" alt="email screenshot"></a></p>

CC BY-SA 3.0
2016-05-25T04:08:04.270Z
Did they forward you one of those emails? Can you post a screenshot?
Lindsey D
CC BY-SA 3.0
2016-05-25T12:07:14.130Z
Weird... if you view the email message body as plain text, do you see the same?
Brad Bell
CC BY-SA 3.0
2016-05-25T17:37:16.983Z
@BradBell at my end I see the link either way, it's very confusing, I'm only aware of the issue from reports of users forwarding the broken emails to my client on their side - it's intermittent there too and evidently works the majority of the time
pumkincreative
CC BY-SA 3.0
2016-05-25T19:25:50.427Z
Hope you don't mind, I found your site in question and registered for an account to test it. The plain text part of the e-mail is actually being sent down as HTML. Like you mentioned, it's prob up to the user agent to render it. Had an ancient version of Mac OS X mail handy;  when viewed in its plain text mode, it just showed the HTML markup as expected  and the link was clearly visible so probably not a Craft problem but you should put up a plain txt version. Wonder if other UAs are stripping the markup and the  URL ends up being a casualty too? Could be an anti-spam thing as well...
RitterKnight
CC BY-SA 3.0
2016-05-26T04:48:06.900Z
Is it a particular email client/version it's happening consistently on? Or more of a random thing with the same client.
Brad Bell
<users><emails>
Activation link missing from activation email
# Activation link missing from activation email

(Asked by: username_0 on 2016-05-24)

A client is reporting that users are attempting sign up but receiving activation emails with no activation link present, simply a blank space where the {{link}} tag is placed.
We are unable to re-create the issue at our end. Domain name settings have been verified, we are only using one domain and prefix (www diverts to non-www address).
In the screenshot below, the link shouls appear after 'following link:'
To activate your account, please click the following link, or copy-paste it into your browser:
{{link}}
When the site opens, simply log in to view the Option Grids

Has anyone had any similar issues?

**Tags:** users, emails
> **Comments:**
> **username_1**: Did they forward you one of those emails? Can you post a screenshot?  
> **username_2**: Weird... if you view the email message body as plain text, do you see the same?  
> **username_0**: @BradBell at my end I see the link either way, it's very confusing, I'm only aware of the issue from reports of users forwarding the broken emails to my client on their side - it's intermittent there too and evidently works the majority of the time  
> **username_3**: Hope you don't mind, I found your site in question and registered for an account to test it. The plain text part of the e-mail is actually being sent down as HTML. Like you mentioned, it's prob up to the user agent to render it. Had an ancient version of Mac OS X mail handy;  when viewed in its plain text mode, it just showed the HTML markup as expected  and the link was clearly visible so probably not a Craft problem but you should put up a plain txt version. Wonder if other UAs are stripping the markup and the  URL ends up being a casualty too? Could be an anti-spam thing as well...  
> **username_2**: Is it a particular email client/version it's happening consistently on? Or more of a random thing with the same client.  

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## 0 answers

