<p>I'm having an issue where the admin is kicking a user out after an indefinite period of time. The corresponding error message is</p>

<p><strong>Tried to restore session from a cookie, but the given hashed database token value does not appear to belong to the given login name. Hashed db value: 5740fb357a555db6a1ee9e9ea2160179daeed342czozMjoiWjdzUk94ZHVSZGJlMEVOT2JyUFJxcmxkY01FeGhoeU0iOw== and loginName: omitted for stack exchange.</strong></p>

<p>A few minutes later I see another error:</p>

<p><strong>2016/01/19 21:53:16 [error] [application] Tried to read the folder contents of /home/domain.com/craft/storage/runtime/cache/, but could not.
2016/01/19 21:53:16 [error] [application] Tried to read the folder contents of /home/domain.com/craft/storage/runtime/assets/, but could not.
2016/01/19 21:53:16 [error] [application] Tried to read the folder contents of /home/domain.com/craft/storage/runtime/temp/, but could not.</strong></p>

<p>My craft directory is installed above my public_html directory.</p>

<p>Here are some things I've tried:</p>

<ol>
<li>Verified permissions [755] for the app, config and storage directories.</li>
<li>Set overridePhpSession = true</li>
<li>Set userSessionDuration = false</li>
</ol>

<p>I have not been able to duplicate the error, so at this point I would have to say the error is only effecting 1 user. I had him try a different browser (chrome was previously using IE) and clear his cookies as well. The error still happened in chrome.</p>

<p>Any suggestions you have are appreciated.</p>

CC BY-SA 3.0
2016-01-20T03:59:56.573Z
Is it a particular user or all users?
Brad Bell
CC BY-SA 3.0
2016-01-20T12:27:26.110Z
I have not been able to duplicate the error, so at this point I would have to say it is only effecting 1 user. I had him try a different browser (chrome) and clear his cookies as well.
triplethreat23
<admin><error>
Admin Forcing Logout
# Admin Forcing Logout

(Asked by: username_0 on 2016-01-19)

I'm having an issue where the admin is kicking a user out after an indefinite period of time. The corresponding error message is

**Tried to restore session from a cookie, but the given hashed database token value does not appear to belong to the given login name. Hashed db value: 5740fb357a555db6a1ee9e9ea2160179daeed342czozMjoiWjdzUk94ZHVSZGJlMEVOT2JyUFJxcmxkY01FeGhoeU0iOw== and loginName: omitted for stack exchange.**

A few minutes later I see another error:

**2016/01/19 21:53:16 [error] [application] Tried to read the folder contents of /home/domain.com/craft/storage/runtime/cache/, but could not.
2016/01/19 21:53:16 [error] [application] Tried to read the folder contents of /home/domain.com/craft/storage/runtime/assets/, but could not.
2016/01/19 21:53:16 [error] [application] Tried to read the folder contents of /home/domain.com/craft/storage/runtime/temp/, but could not.**

My craft directory is installed above my public\_html directory.

Here are some things I've tried:

1. Verified permissions [755] for the app, config and storage directories.
2. Set overridePhpSession = true
3. Set userSessionDuration = false

I have not been able to duplicate the error, so at this point I would have to say the error is only effecting 1 user. I had him try a different browser (chrome was previously using IE) and clear his cookies as well. The error still happened in chrome.

Any suggestions you have are appreciated.

**Tags:** admin, error
> **Comments:**
> **username_1**: Is it a particular user or all users?  
> **username_0**: I have not been able to duplicate the error, so at this point I would have to say it is only effecting 1 user. I had him try a different browser (chrome) and clear his cookies as well.  

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## 0 answers

