<p><code>internal_error.html</code> isn't a file that is shipped with Craft.</p>

<p>Most likely what is happening is that you're running into some fatal PHP error (like bumping into your php.ini file's <code>memory_limit</code> or <code>max_execution_time</code> setting) and your host has configured <em>all</em> fatal errors (or anything with a 500 Internal Server Error response code) to redirect to their <code>internal_error.html</code> template.</p>

<p>Craft doesn't know how to route to that template, so you get the error above.</p>

<p>I'd check Craft's logs at <code>craft/storage/logs</code> and/or your web server's error logs for the real underlying error.</p>

CC BY-SA 4.0
2018-09-10T23:28:40.943Z
2018-09-10T23:28:40.943Z
Brad Bell
<p>I have tried to get a number of plugins from the Plugin Store but each time on install, I get the following errors: </p>

<p>Status: Not Found</p>

<p>Response: {"error":"Template not found: internal_error.html"}</p>

<p>Has anyone seen this as well?</p>

<plugins>
Craft 3 Upddate: Plugin Errors
# Craft 3 Upddate: Plugin Errors

(Asked by: username_0 on 2018-09-08)

I have tried to get a number of plugins from the Plugin Store but each time on install, I get the following errors:

Status: Not Found

Response: {"error":"Template not found: internal\_error.html"}

Has anyone seen this as well?

**Tags:** plugins

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## 1 answers

### Answer by username_1 on 2018-09-10. Score: 1

`internal_error.html` isn't a file that is shipped with Craft.

Most likely what is happening is that you're running into some fatal PHP error (like bumping into your php.ini file's `memory_limit` or `max_execution_time` setting) and your host has configured *all* fatal errors (or anything with a 500 Internal Server Error response code) to redirect to their `internal_error.html` template.

Craft doesn't know how to route to that template, so you get the error above.

I'd check Craft's logs at `craft/storage/logs` and/or your web server's error logs for the real underlying error.


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