<p>Is she trying to suspend another user who's an admin user?</p>
<p>I just tested this and your scenario would happen if she's trying to suspend an Admin's account.</p>
<p>A user who's has Admin privileges can only suspend another Admin otherwise you'd have users with lower-level permissions overriding those with higher level ones.</p>
<p>In Craft 3, you get a more clear message if this happens:</p>
<p><a href="https://i.sstatic.net/QFBso.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/QFBso.png" alt="enter image description here" /></a></p>

CC BY-SA 4.0
2021-01-27T00:24:23.520Z
Thanks. I didn't think of that. This is a new client, whose Craft installation I helping them with. I didn't realise quite so many users had full Admin level privileges. It turns out the user they were trying to suspect is one with full Admin rights. Problem solved.
inspirednz
CC BY-SA 4.0
2021-01-27T17:23:13.917Z
@inspirednz - Nice, glad you got it fixed... easy fix. Now you get to tell people they don't need full admin... now that's a different conversation!
RitterKnight
CC BY-SA 4.0
2021-01-26T16:45:06.117Z
2021-01-26T16:52:18.780Z
2021-01-26T16:52:18.780Z
RitterKnight
<p>This pertains to a Craft v2.9.2 installation.</p>
<p>User X is an admin user. So she has permission for pretty much everything, except accessing site settings, etc.
For an unknown reason, User X is unable to suspend other users.
User X has all permissions assignable under <code>General</code> and <code>Users</code> on the <code>Permissions</code> tab.</p>
<p>Yet when she tries to suspend another user, Craft returns the following error:</p>
<pre><code>Unauthorized
You don’t have the proper credentials to access this page.
</code></pre>
<p>I have no idea why. Is there something I am over-looking regarding what's required for a user to suspect another user?</p>
<p>Is there a way to find out what is causing this issue? Such as a log of such issues?</p>
<p>Thank you.</p>

<permissions>
Craft 2: Suspend user results in "Unauthorized You don’t have the proper credentials to access this page."
# Craft 2: Suspend user results in "Unauthorized You don’t have the proper credentials to access this page."

(Asked by: username_0 on 2021-01-26)

This pertains to a Craft v2.9.2 installation.
User X is an admin user. So she has permission for pretty much everything, except accessing site settings, etc.
For an unknown reason, User X is unable to suspend other users.
User X has all permissions assignable under General and Users on the Permissions tab.
Yet when she tries to suspend another user, Craft returns the following error:
Unauthorized
You don’t have the proper credentials to access this page.

I have no idea why. Is there something I am over-looking regarding what's required for a user to suspect another user?
Is there a way to find out what is causing this issue? Such as a log of such issues?
Thank you.

**Tags:** permissions

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## 1 answers

### Answer by username_1 on 2021-01-26. Score: 2 | Accepted answer

Is she trying to suspend another user who's an admin user?

I just tested this and your scenario would happen if she's trying to suspend an Admin's account.

A user who's has Admin privileges can only suspend another Admin otherwise you'd have users with lower-level permissions overriding those with higher level ones.

In Craft 3, you get a more clear message if this happens:

[![enter image description here](https://i.sstatic.net/QFBso.png)](https://i.sstatic.net/QFBso.png)

> **Comments:**
> **username_0**: Thanks. I didn't think of that. This is a new client, whose Craft installation I helping them with. I didn't realise quite so many users had full Admin level privileges. It turns out the user they were trying to suspect is one with full Admin rights. Problem solved.  
> **username_1**: @inspirednz - Nice, glad you got it fixed... easy fix. Now you get to tell people they don't need full admin... now that's a different conversation!  

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