<p>I just tested this with a default Craft Commerce installation, assigned an email to the default "Processing" order status, placed an order and received the email as expected.</p>

<p>I'd double check under <code>Settings-&gt;Email</code> in the Craft control panel you're not using phpmail or sendmail and you're using a proper SMTP server or transactional email provider like <a href="https://www.mailgun.com/" rel="nofollow">Mailgun</a> or <a href="https://www.mandrill.com/" rel="nofollow">Mandrill</a>, etc.  The others are notoriously unreliable at delivering email.  See: <a href="https://craftcms.com/support/troubleshooting-email-errors#dealing-with-email-delivery-issues" rel="nofollow">https://craftcms.com/support/troubleshooting-email-errors#dealing-with-email-delivery-issues</a></p>

CC BY-SA 3.0
2016-08-16T00:38:40.337Z
In addition, check your commerce.log file for parsing errors with the template for that statuses email...
Jeremy Daalder
CC BY-SA 3.0
2016-08-15T20:59:48.813Z
2016-08-15T20:59:48.813Z
Brad Bell
<p>I noticed while doing some testing that assigned emails for the default order status do not get sent. An email does get sent on every other order status change without any problems. Has anyone else had this issue? </p>

CC BY-SA 3.0
2016-08-16T11:45:58.467Z
Solved! Wrong template names...
Dan Lee
<plugin-craftcommerce>
Craft Commerce: No Emails sent on Default Order Status
# Craft Commerce: No Emails sent on Default Order Status

(Asked by: username_0 on 2016-08-15)

I noticed while doing some testing that assigned emails for the default order status do not get sent. An email does get sent on every other order status change without any problems. Has anyone else had this issue?

**Tags:** plugin-craftcommerce
> **Comments:**
> **username_0**: Solved! Wrong template names...  

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## 1 answers

### Answer by username_1 on 2016-08-15. Score: 1 | Accepted answer

I just tested this with a default Craft Commerce installation, assigned an email to the default "Processing" order status, placed an order and received the email as expected.

I'd double check under `Settings->Email` in the Craft control panel you're not using phpmail or sendmail and you're using a proper SMTP server or transactional email provider like [Mailgun](https://www.mailgun.com/) or [Mandrill](https://www.mandrill.com/), etc. The others are notoriously unreliable at delivering email. See: <https://craftcms.com/support/troubleshooting-email-errors#dealing-with-email-delivery-issues>

> **Comments:**
> **username_2**: In addition, check your commerce.log file for parsing errors with the template for that statuses email...  

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