<p>Have you checked firewall settings on your laptop?</p>

<p>See <strong>Firewall / FTP connection issues</strong> at:</p>

<p><a href="http://software.broadinstitute.org/cancer/software/gsea/wiki/index.php/Known_Issues" rel="nofollow noreferrer">GSEA wiki - known issues</a></p>

CC BY-SA 4.0
2018-05-25T06:08:06.667Z
2018-05-25T06:08:06.667Z
Kasper Thystrup Karstensen
<p>This error appeared to me, and I have the program connected to the internet. I already installed java 8, but it still doesn't get me the gene set databases.
<a href="https://i.sstatic.net/n1Ehp.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/n1Ehp.png" alt="enter image description here"></a></p>

CC BY-SA 4.0
2018-05-24T15:57:17.140Z
Did you hit the "Help" button at the bottom?
benn
CC BY-SA 4.0
2018-05-24T16:03:31.530Z
Yes i did, but it didn't help
Sofia
CC BY-SA 4.0
2018-05-24T17:29:46.503Z
Which version of the software are you using? Did you check your connection ?  Why do you need an online "Gene Matrix" dataset? Aren't  you trying to analyze your data?
llrs
<rna-seq><gsea>
Retrieving gene matrix from internet in GSEA desktop
# Retrieving gene matrix from internet in GSEA desktop

(Asked by: username_0 on 2018-05-24)

This error appeared to me, and I have the program connected to the internet. I already installed java 8, but it still doesn't get me the gene set databases.
[![enter image description here](https://i.sstatic.net/n1Ehp.png)](https://i.sstatic.net/n1Ehp.png)

**Tags:** rna-seq, gsea
> **Comments:**
> **username_1**: Did you hit the "Help" button at the bottom?  
> **username_0**: Yes i did, but it didn't help  
> **username_2**: Which version of the software are you using? Did you check your connection ?  Why do you need an online "Gene Matrix" dataset? Aren't  you trying to analyze your data?  

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## 1 answers

### Answer by username_3 on 2018-05-25. Score: 2 | Accepted answer

Have you checked firewall settings on your laptop?

See **Firewall / FTP connection issues** at:

[GSEA wiki - known issues](http://software.broadinstitute.org/cancer/software/gsea/wiki/index.php/Known_Issues)


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