<p>Are you sure that the external wallet is synchronized with the network? If you want someone to help investigate further, you may need to reveal more details such as what software the external wallet is, and perhaps the address you were trying to pay.—Also, you tagged this question with <a href="/questions/tagged/bitcoin-cash" class="post-tag" title="show questions tagged &#39;bitcoin-cash&#39;" rel="tag">bitcoin-cash</a>, but you are saying that you used the BTC chain. Bitcoin Cash (BCH) is an altcoin that has its own blockchain and network, so if your external wallet is a Bitcoin Cash wallet that would be an explanation for you not seeing the transaction.</p>

CC BY-SA 4.0
2022-10-30T16:33:38.327Z
Maybe he made a mistake and didn't want to tag bitcoin cash?
Melroy van den Berg
CC BY-SA 4.0
2022-10-31T01:16:05.817Z
I guess we'll never know, because they never returned to follow up.
Murch
CC BY-SA 4.0
2022-04-12T11:19:16.790Z
2022-04-12T11:19:16.790Z
Murch
<p>I have triple checked address, it is the right one. I used BTC chain. My crypto.com says that transaction was complete. What is wrong? Why they haven’t got the transaction?</p>

<transactions><bitcoin-cash><withdrawal>
I made a withdraw from my crypto wallet to extern wallet. After few days they haven’t got the transaction
Asking
# I made a withdraw from my crypto wallet to extern wallet. After few days they haven’t got the transaction

(Asked by: username_0 on 2022-04-11)

I have triple checked address, it is the right one. I used BTC chain. My crypto.com says that transaction was complete. What is wrong? Why they haven’t got the transaction?

**Tags:** transactions, bitcoin-cash, withdrawal


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## 1 answers

### Answer by username_1 on 2022-04-12. Score: 1

Are you sure that the external wallet is synchronized with the network? If you want someone to help investigate further, you may need to reveal more details such as what software the external wallet is, and perhaps the address you were trying to pay.—Also, you tagged this question with [bitcoin-cash](/questions/tagged/bitcoin-cash "show questions tagged 'bitcoin-cash'"), but you are saying that you used the BTC chain. Bitcoin Cash (BCH) is an altcoin that has its own blockchain and network, so if your external wallet is a Bitcoin Cash wallet that would be an explanation for you not seeing the transaction.

> **Comments:**
> **username_2**: Maybe he made a mistake and didn't want to tag bitcoin cash?  
> **username_1**: I guess we'll never know, because they never returned to follow up.  

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