<p>I found the problem. In fact, although the PING to <code>Antpool.com</code> was successful; however, the network used a proxy causing problem of connecting successfully to Antpool.com. So, after changing the network I could see the hash rate in my dashboard. </p>

CC BY-SA 4.0
2019-01-29T10:42:33.893Z
2019-01-29T10:42:33.893Z
Questioner
<p>I setup an <strong>Antminer S9</strong> using this document: (<a href="https://www.antminerdistribution.com/wp-content/uploads/2015/09/AntMiner-S9-Installation-Guide.pdf" rel="nofollow noreferrer"><strong>Link to document</strong></a>).</p>

<p>And I configured connection to <strong>antpool.com</strong> using this guideline: (<a href="https://support.bitmain.com/hc/en-us/articles/115000211774-Connect-Antminer-S9i-S9-T9-S7-to-Pools-Antpool-BTC-com" rel="nofollow noreferrer"><strong>Link to guideline</strong></a>).</p>

<p>So, I filled out the fields as follows:</p>

<pre><code>Pool 1:

URL: stratum+tcp://stratum.antpool.com:3333

Worker: MySubAccountNameInAntpool.com.mywork

etc ...

Pool 2:  stratum+tcp://stratum.antpool.com:443
Pool 3: stratum+tcp://stratum.antpool.com:25 
</code></pre>

<p>And when I <strong>PING</strong> to <strong>antpool.com</strong>, no packet is lost as follows:</p>

<p><a href="https://i.sstatic.net/3EMpb.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/3EMpb.png" alt="enter image description here"></a></p>

<p>However, when I see <strong>Miner Status</strong>, there is <strong>no information</strong> ! (as follows:)</p>

<p><a href="https://i.sstatic.net/h3Rm3.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/h3Rm3.png" alt="enter image description here"></a></p>

<p>Also, my hash rate in my dashboard in www.antpool.com is <strong>zero</strong> !</p>

<p><a href="https://i.sstatic.net/Wzax7.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/Wzax7.png" alt="enter image description here"></a></p>

<p><strong>What is the problem?</strong></p>

<p><em>(If you need any further information, please let me know.)</em></p>

CC BY-SA 4.0
2019-01-28T20:04:52.263Z
Can you share the settings tab?
YKNA
<mining-pools><miner-configuration><asic><antminer><asicminer>
Hash rate of "Antminer S9" in "Antpool.com" is ZERO
Questioner
# Hash rate of "Antminer S9" in "Antpool.com" is ZERO

(Asked by: username_0 on 2019-01-28)

I setup an **Antminer S9** using this document: ([**Link to document**](https://www.antminerdistribution.com/wp-content/uploads/2015/09/AntMiner-S9-Installation-Guide.pdf)).

And I configured connection to **antpool.com** using this guideline: ([**Link to guideline**](https://support.bitmain.com/hc/en-us/articles/115000211774-Connect-Antminer-S9i-S9-T9-S7-to-Pools-Antpool-BTC-com)).

So, I filled out the fields as follows:

```
Pool 1:

URL: stratum+tcp://stratum.antpool.com:3333

Worker: MySubAccountNameInAntpool.com.mywork

etc ...

Pool 2:  stratum+tcp://stratum.antpool.com:443
Pool 3: stratum+tcp://stratum.antpool.com:25 

```

And when I **PING** to **antpool.com**, no packet is lost as follows:

[![enter image description here](https://i.sstatic.net/3EMpb.png)](https://i.sstatic.net/3EMpb.png)

However, when I see **Miner Status**, there is **no information** ! (as follows:)

[![enter image description here](https://i.sstatic.net/h3Rm3.png)](https://i.sstatic.net/h3Rm3.png)

Also, my hash rate in my dashboard in www.antpool.com is **zero** !

[![enter image description here](https://i.sstatic.net/Wzax7.png)](https://i.sstatic.net/Wzax7.png)

**What is the problem?**

*(If you need any further information, please let me know.)*

**Tags:** mining-pools, miner-configuration, asic, antminer, asicminer

> **Comments:**
> **username_1**: Can you share the settings tab?  

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## 1 answers

### Answer by username_0 on 2019-01-29. Score: 1 | Accepted answer

I found the problem. In fact, although the PING to `Antpool.com` was successful; however, the network used a proxy causing problem of connecting successfully to Antpool.com. So, after changing the network I could see the hash rate in my dashboard.


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