<p>I am trying to file a claim on the mtgox.com site for rehabilitation and part of that requires setting up two-factor authentication via Google Authenticator, but when I enter the 6-digit code it says "code does not match" and refuses to allow me to proceed. I tried calling the service number, but it just hangs up on me. What should I do?</p>

CC BY-SA 4.0
2018-10-09T05:36:51.613Z
Is the time on the device generating the code correct?
Raghav Sood
CC BY-SA 4.0
2018-10-09T10:31:07.193Z
@RaghavSood I have an iPhone and the main clock on the iPhone is the correct local time where I am.
Harry Pillsbury
<mtgox><two-factor-authentication>
Google Authenticator not verifying for MtGox bankruptcy site
Harry Pillsbury
# Google Authenticator not verifying for MtGox bankruptcy site

(Asked by: username_0 on 2018-10-09)

I am trying to file a claim on the mtgox.com site for rehabilitation and part of that requires setting up two-factor authentication via Google Authenticator, but when I enter the 6-digit code it says "code does not match" and refuses to allow me to proceed. I tried calling the service number, but it just hangs up on me. What should I do?

**Tags:** mtgox, two-factor-authentication

> **Comments:**
> **username_1**: Is the time on the device generating the code correct?  
> **username_0**: @username_1 I have an iPhone and the main clock on the iPhone is the correct local time where I am.  

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## 0 answers

