<p>The transaction ID would be helpful to further diagnose what went wrong, however without that information, you can try the following:</p>

<p><strong>Refresh the transaction cache.</strong></p>

<ul>
<li>Go to "Settings" (gear icon)</li>
<li>Choose the BCH wallet</li>
<li>Go to "More Options"</li>
<li>Choose "Transaction History"</li>
<li>Choose "Clear Cache" to reset your transaction list.</li>
</ul>

<p>Note that it will say 'Updating Wallet' until the list has been retrieved.</p>

<p><strong>Refresh the server's cache.</strong></p>

<ul>
<li>Go to "Settings" (gear icon)</li>
<li>Choose the BCH wallet</li>
<li>Go to "More Options"</li>
<li>Go to "Wallet Addresses"</li>
<li>Choose Scan addresses for funds</li>
</ul>

<p>Note that it will say 'Scanning Funds' until the addresses have been scanned.</p>

CC BY-SA 4.0
2018-05-16T17:57:04.153Z
2018-05-16T17:57:04.153Z
KarlAtBitPay
<p>check the <a href="https://blockexplorer.com/" rel="nofollow noreferrer">Bitcoin Block Explorer</a> on the transaction and/or your wallet to see what the status of the transaction is. </p>

CC BY-SA 4.0
2018-07-17T10:03:12.537Z
2018-07-17T10:03:12.537Z
J. Roibal - BlockchainEng
<p>I got the bitcoins but it's not getting added to my wallet, I even got the email etc. and it shows up but see <a href="http://prntscr.com/jh9zgt" rel="nofollow noreferrer">this</a></p>

<p><a href="https://i.sstatic.net/dOhMo.jpg" rel="nofollow noreferrer"><img src="https://i.sstatic.net/dOhMo.jpg" alt="Copay error message"></a></p>

<p><em>Transaction is not available at this time</em></p>

CC BY-SA 4.0
2018-05-13T12:53:11.967Z
Can you share the error message in English? If you check the address on an explorer, so you see your coins?
Raghav Sood
CC BY-SA 4.0
2018-05-13T21:41:54.280Z
The error message says something like "Transaction could not be found." @Yuma can you share a txid (Transaction ID)?
0xb10c
<copay>
Bitcoins transaction is completed but I don't get the coins
Yuma Yamamoto
# Bitcoins transaction is completed but I don't get the coins

(Asked by: username_0 on 2018-05-13)

I got the bitcoins but it's not getting added to my wallet, I even got the email etc. and it shows up but see [this](http://prntscr.com/jh9zgt)

[![Copay error message](https://i.sstatic.net/dOhMo.jpg)](https://i.sstatic.net/dOhMo.jpg)

*Transaction is not available at this time*

**Tags:** copay

> **Comments:**
> **username_1**: Can you share the error message in English? If you check the address on an explorer, so you see your coins?  
> **username_2**: The error message says something like "Transaction could not be found." @username_0 can you share a txid (Transaction ID)?  

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## 2 answers

### Answer by username_3 on 2018-05-16. Score: 1

The transaction ID would be helpful to further diagnose what went wrong, however without that information, you can try the following:

**Refresh the transaction cache.**

* Go to "Settings" (gear icon)
* Choose the BCH wallet
* Go to "More Options"
* Choose "Transaction History"
* Choose "Clear Cache" to reset your transaction list.

Note that it will say 'Updating Wallet' until the list has been retrieved.

**Refresh the server's cache.**

* Go to "Settings" (gear icon)
* Choose the BCH wallet
* Go to "More Options"
* Go to "Wallet Addresses"
* Choose Scan addresses for funds

Note that it will say 'Scanning Funds' until the addresses have been scanned.


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### Answer by username_4 on 2018-07-17. Score: 0

check the [Bitcoin Block Explorer](https://blockexplorer.com/) on the transaction and/or your wallet to see what the status of the transaction is.


---

