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MEMBER SERVICES REPRESENTATIVE Summary Skilled relationship-builder who is able to establish easy rapport with customers, building trust and respect.
Highly service-oriented individual who is responsive to need and thorough in follow-through.
Organized, effective multitasker with excellent coordination skills and a keen attention to detail. Experience Member Services Representative 03/2015 － Current Company Name City , State Promoted from Cashier to Lead Cashier to help train staff and facilitated huddles in the morning (Meijer). Among the top 10% advisers in Telephone Banking in 2011 and 2012 Peer coach for new and other existing
employees Peer to Peer Winner (JP Morgan Chase). Received "Best of the Best" Award for Outstanding Customer Service in 2012 (JP Morgan Chase). In 2013 and 2014 ranked in the top 5 of Columbus Fraud Analysts with zero bottom box/ Subject Matter Expert for
new and existing employees (JP Morgan Chase). Led and facilitate team meetings in the absence of a manager (JP Morgan Chase). In 2015 promoted from Member Service Representative Trainee to Member Service Representative (OPERS). Responds to inbound telephone inquiries from members, benefit recipients, and others regarding all OPERS
benefits and services. Provides benefit information necessary for members to make informed life-path decisions regarding benefit
selection, account changes, etc. Promotes self-service and benefit awareness by promoting resources such as the Member Benefits System and
the OPERS website, and providing assistance in navigation of those sites Fosters a strong customer service and
team-oriented work environment. Takes ownership by following through and ensuring timely and quality service. Risk Operations Analyst II 08/2014 － 02/2015 Company Name City , State Pinpointed fraud trends specific to online money movement and communicated information to colleagues within
department. Researched monetary transactions made at Chase.com, ensuring validity of transactions and security of
customer accounts. Collaborated across lines of business within Chase to better serve customers and reduce delay in online money
movement. Risk Operations Analyst 07/2013 － 08/2014 Company Name City , State Answer high volume incoming calls from internal Chase colleagues and account holders who require assistance
with deposit holds, New Account Screening, Fraud Activity, Account Restrictions, AML Closures, Kiting and
AAU Closures. Detect fraud to prevent loss for the customer and Chase, by reviewing necessary documents and investigate
account activity as wells as the history of the account holder. Adhere to regulatory, legal and bank requirements. Screen accounts to ensure, the customer meet and comply
with KYC policy and procedure of Chase and to verify no risky business is/or has been initiated, which could pose
a potential risk to the bank. Provide peer coaching, walk the floor as a SME to provide assistance to analyst with complex customer issues
and assist new hires once on the production floor. Senior Service Specialist 12/2012 － 06/2013 Company Name City , State Enforced relief to the customers by reviewing the situation, ensuring consumer satisfaction throughout the
de-escalation process. Investigate and solve customers' long-standing or complex problems. Duties included working with site leaders
to investigate complaints and suggest improvements. Identify and highlight issues that impact policies, processes and procedures for the necessary
changes/improvements. Maintain accurate and timely records of correspondence or discussions with the customers in various systems. Customer Service Specialist 01/2010 － 11/2012 Company Name City , State Remained up to date for developments and changes in products, services, policies and procedures by reading job
aid guides, attending briefing/meetings and completing courses. Participated in a variety of special projects as requested by management, including piloting system and/or
process improvements. Demonstrated appropriate and professional phone skills. Exhibited composure and patience. Received inbound calls, volume of 80-150 daily. Make sure the customers understand all products and services. Duties included keeping clients current and up to date with personal, CD, and/or business accounts, credit card,
auto/ school/mortgage loans, and/or line of credit accounts, in a professional detailed manner. Process orders for customers, debit/credit/liquid cards, checks, check registers, account and/or tax statement. Online trouble shooting, helping the customer navigate Chase online Duties included but not limited to password
and code resets, access to accounts online, account alerts via text or email. Create claims for customers and follow up with claim making sure any incorrect charge is corrected. Meeting each goal for every month duties included but not limited to: maintaining low handle time on the phone,
and maintaining great Customer surveys. Having team meetings twice a month to give ideas for better service and share experience's to learn from. Peer coaching new hired bankers. Intern 06/2008 － 08/2008 Company Name City , State Develop and prepare packets containing information about social service agencies, assistance organizations,
and programs that might be useful for inmates or offenders. Write reports describing offenders' progress. Customer Service Specialist 10/2004 － 02/2010 Company Name City , State Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is
adequate change. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Assist customers by providing information and resolving their complaints. Answer customers' questions, and provide information on procedures or policies. Issue receipts, refunds, credits, or change due to customers. Sell tickets and other items to customers. Process merchandise returns and exchanges. Cash checks for customers. Education 2008 Associate of Arts : Wright State University - Criminal Justice Sociology City , State Criminal Justice Sociology Skills analyst, Banking, Benefits, Cashier, CD, coach, coaching, com, credit, clients, Customer Service, debit, email, Issue receipts, legal, meetings, access, money, mortgage loans, navigation, policies, processes, progress, quality, reading, surveys, tax, Telephone, phone skills, phone, trouble shooting, website
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BANKING
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PUBLIC RELATIONS & DEVELOPMENT ASSOCIATE Summary Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and Adobe Acrobat. Proficient with mainstream social networking sites. Highlights
Training and
development Team building
& management Dedicated to
process improvement Invoice
processing Management of remote employees High customer service standards Client relations specialist Excellent communication skills Filing and data archiving Computer-savvy Experience 06/2012 - 11/2015 Company Name － City , State Public Relations & Development Associate Managed the day-to-day operations of the Public Relations and Development Office. Facilitated the planning and execution of annual fundraisers, including creating invitations, tracking replies, preparing and tracking invoices, depositing payments into the appropriate accounts, paying vendors and preparing and mailing thank you letters. Processing donations for the Health Fund and Medical Center, Nursing Home, Medical Center, and Dr. Nicholas DeRobertis Foundation. Contributed information regarding events and accolades to the Medical Center's employee newsletter. Assisted in creating marketing and promotional materials. Monitored the Medical Centers Facebook pages reviews, submitting positive reviews for the employee newsletter and reporting negative reviews to the Vice President for further review. Managed the physician referral line. Performed other duties as requested by the Vice President of Human Resources/Public Relations and Development. 06/2010 - 05/2011 Company Name － City , State Specialist Provided administrative support including answering calls and filing client paperwork. Contacted clients in arrears to prevent suspension or cancelation of policies. Reviewed renewals against previous year's policies and created insurance summary booklets for VIP clients. Contacted policyholders to obtain missing information. Submitted policies changes and insurance claims to insurance companies on behalf of the client. Provide customer service, such as giving limited instructions on how to proceed with claims. 07/2004 - 06/2008 Company Name － City , State Admissions Processing Manager Interviewed, hired, trained, and managed employees of the Admissions Processing Center. Maintained and administered the admission policies and procedures for all undergraduate and graduate programs. Recommended and maintained the policies and procedures concerning all aspects of the college's computer systems as they related to admissions. Assisted in writing and editing admission correspondences to applicants and students regarding their admissions record and standing. Coordinated with an outside agency to mail correspondences to applicants and students. Managed the Cisco Phone queue for the Admissions Processing Center. Managed the testing of system updates as they related to admissions. Accountable for the accurate and timely processing of admission records and matriculation status. 01/2002 - 06/2004 Company Name － City , State Admissions Processing Assistant Director Created and maintained VisiFLOW accounts for all college employees. Trained new employees and managed weekly work schedule. Supervised workload of the staff and student workers. Supervised staff and student workers in the absence of the director. Quality assured work performed by the staff and student workers. Developed and distributed a manual of admission processing policies and procedures for the Admissions Processing Center. Continued to perform the duties of the Senior Admission Processing Clerk as needed. 12/2000 - 06/2002 Company Name － City , State Senior Admissions Processing Clerk Trained new employees and student workers. Assisted the director in overseeing student workers. Collected and processed admissions applications, official transcripts and supporting documents. Determined if applicants met automatic admission standards. 10/1998 - 11/2002 Company Name － City , State Admissions Processing Clerk Collected and processed admissions applications, official transcripts and supporting documents. Education February 2010 Mercy College City , State Bachelor of Science : Corporate Communications Corporate Communications Skills Seasoned professional with significant
experience in management, employee hiring and training, and customer service,
seeking a position that will fully utilize my skills, and offer an opportunity
for continued professional growth. Specialties:
Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner,
VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and
Adobe Acrobat. Proficient with
mainstream social networking sites.
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PUBLIC-RELATIONS
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BUSINESS DEVELOPMENT DIRECTOR Summary I am looking for a challenging Business Development position that will utilize my
knowledge and passion for sales while leveraging more than twenty years of relationship
building. Highlights Strong interpersonal skills including rapport building, listening, social versatility, courtesy and concern. Solid sales call skills with proper preparation disciplines. This includes the ability to determine and communicate a clear meeting purpose, question to identify needs, frame solutions in the context of value to the client, gain agreement to potential solution fit and gain closure on next steps. Solid communication skills including the ability to present an accurate and compelling overview of benefits, accomplished by using relevant examples of other client's experiences, convincing the client of the value proposition, and constructing a solid proposal that is perceived by the client as responsive to their needs. Ability to develop winning sales strategies by taking into consideration key client factors such as compelling event(s), critical success factors, stated and non-stated requirements, and the decision making landscape. Ability to access appropriate client executives by making solid presentations and constructing proposals that address C level issues in clear, concise, jargon-free language. Ability to drive the sales strategy with an opportunity plan that includes specific sales objectives, appropriate strategies, and detailed tactics. Ability to anticipate the strategies employed by each competitor and the skill to craft successful, proactive solutions for winning the business. Ability to utilize the client organization chart to understand their formal structure and individual roles in the buying process. Ability to create a relationship strategy for each key player that effects or is affected by the outcome of the buying decision. Armchair Media (Atlanta Ga.) Director of Business Development (July 2009 March 2012) Attracting new clients, developing current clients and penetrating existing markets to grow Armchair Media's client base. Focusing on over arching digital strategies and implementation plans for Fortune 500 companies. Intelligence gathering on clients, target prospects and industries to inform and support pursuit efforts. Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts. Attend and develop market presence through networking/involvement with key associations, TAG, WIT, (Careers In Action Advisor), AIMA (Board Member), AMA, Vistage International (Key Executive Member), among others. Work with Strategist to effectively manage accounts, develop growth plans and opportunities within existing clients while delivering superior customer service. Consistently exceed sales goals; demonstrating focused sales efforts, leadership, and a solid understanding of the Armchair value proposition. Closed 2.5 Million in sales within the first calendar year. Work with senior management as part of the planning team to develop company growth plans, define strategies for divisional input and task to accomplish goals. Develop presentations and execute agency overviews to potential clients. Focus on new business opportunities generated through a number of prospecting and traditional business development channels including, targeting fortune 500 clients and interactive market leaders. Proposal development, submittal and follow-up Develop and maintain client relationship, including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy, core capabilities and to discuss potential projects proposed by Armchair Media or client. Manage the delivery of client service and business development strategies for all key clients Secured new clients for Armchair including but not limited to: CNN, Turner, Cartoon Network, Coca-Cola, Phillip-Van Heusen, Disney, The College Board and The Weather Channel Key Skills: Relationship management and interpersonal skills Communication, influencing and negotiating skills New Business strategy development and Implementation Project management if or when needed Presentation skills Research and Report writing skills Problem solving and decision making Coaching & People relationship management (internal and external) Key Attributes: Professional and positive approach Self motivated Strong in building relationships and able to communicate at all levels Team player Dynamic and Creative Definition 6 (Atlanta Ga.) Business Development Executive (March 2008 to July 2009) Consultant and sell services to include on-Line Media, Interactive Marketing, Web Traffic Analytics, SEO/SEM, Websites, Usability, Hosting and Managed Services, Intranets, E-mail marketing and Social Media. Acquire new clients for Definition 6 to include: Scientific Games, Mitsubishi Electric, Cox Communications, and Humana Health Care, among others. Develop ongoing improvements to the process of prospecting, qualifying and closing key accounts. Attend and develop market presence through networking/involvement with key associations, TAG, WIT, AIMA, AMA among others. Work with Client Services/Account Managers to effectively manage accounts, delivering superior customer service. Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, and a solid understanding of the Internet advertising environment. LBi Atlanta (Formerly Creative Digital Group (Atlanta Ga.) Director of Client Development (January 2005 to October 2008) Consultant and sell services to include, Interactive Strategy & Branding, Emerging Technologies, Rich Media and SEM/SEO. Acquire new clients for LBi to include: UPS, The Home Depot, ING Financial Services, Cox Communications, Georgia Pacific, Humana Health Care, among others. Work with Client Services/Account Managers to effectively manage accounts, delivering superior customer service. Consistently exceeded sales goals, demonstrating focused sales efforts, leadership, and a solid understanding of the Internet advertising environment. Closed more than 2 Million in sales within the first calendar year, peak year of sales totaling 3.5 million. Develop client relationship, including meeting with representatives of existing and potential clients to collaborate and communicate over arching online brand strategy, core capabilities and to discuss potential projects proposed by LBi Atlanta or client. VTA/Play (Atlanta, Ga.): Director of Sales and Marketing (September 2003 October 2005) Develop marketing strategy for all rich media services, print design and marketing services and broadcast media services. Create all proposals and presentations of services and present concepts to clients (Coca-Cola, Ciba Vision, Home Depot, CNN, Zoo Atlanta, etc). Work closely with Clients in conjunction with editors, rich media specialist and designers to ensure proper direction for projects. Communicate with clients on daily basis for project updates, scheduling and feedback. Work with marketing specialist to hold round table meetings and conduct client interviews in an effort to better understand current market position and desired outcome. Vertis Inc. (Atlanta Ga.): Account Executive (August 1998 September 2003) Prospect for new clients and opportunities (selling, photography services, package design, print advertising, and direct mail). Service current customers while cultivating new projects. Work with designers to ensure deadlines are met and creative directions are followed. Attended press checks to ensure all brand guidelines and standards were met. Communicate with client to maintain expectations on photo shoots, concept presentations and objectives. Work with client's marketing group to identify needs and create execution plan (Coca-Cola, Home Depot, etc.) Additional Experience (1995 1999) Account Executive / Conway Southern Territory Manager / Averitt Express Sold transportation and logistical solutions to local large and mid size businesses. Responsible for managing existing accounts, cold calling and prospecting for new accounts within Fulton, Gwinnett and DeKalb counties. Additionally called on and developed the South Florida markets. Experience Business Development Director 03/2012 to 01/2014 Company Name City , State Responsible for creating brand awareness within the defined market, building relationships with key executives, developing/pursuing leads, and assisting consultants with qualifying and winning opportunities. Assisted Managing director with recruiting efforts (On-Campusrecruiting from major universities, LinkedIn Recruiter). Responsible for creating strategic and tactical plans to uncover and close a range of revenue projects. Development and implementation of target account pursuits as well as current account development plans. Training of consultants on tactics and strategies for farming accounts and identifying new business opportunities. Infiltrating and influencing decision-makers at the highest levels within the account. As the BDM I leverage these relationships to introduce SEI, create and pursue selling opportunities. Management of demand generation activities, i.e., working with the consultants and delivery groups to determine the solution details and approach. This requires teamwork, fostering of relationships, and developing consensus. Education Associate of Arts : Health Science 1999 Palm Beach Community College City , State Health Science Skills photo, advertising, approach, agency, benefits, brand strategy, brand strategy, Branding, broadcast, business development, Business strategy, C, closing, Coaching, cold calling, Strong interpersonal skills, communication skills, interpersonal skills, concept, concise, Consultant, Client, Clients, customer service, decision making, delivery, direct mail, direction, E-mail, senior management, Financial, Focus, frame, leadership, listening, Director, Managing, marketing strategy, marketing, market, meetings, access, negotiating, Network, networking, next, package design, peak, photography, presentations, Presentation skills, press, print advertising, print design, Problem solving, Project management, proposals, Proposal development, proposal, Express, rapport, recruiting, Recruiter, Relationship management, Report writing, Research, selling, Sales, scheduling, Scientific, Self motivated, Strategist, Strategy, strategic, teamwork, Team player, transportation, Vision, Websites
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BUSINESS-DEVELOPMENT
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FINANCE ASSISTANT Summary Accurate, Alert, Ambitious, Analytical, Articulate, Efficient, Dependable, Responsible, People-Oriented, Honest, Independent and Hardworking. Integrity, Competence, Honesty, Growth, Family, Decisiveness, Stability and Leadership Accomplishments Awards :Most Improved Employee for the Year Year :2008 Company: MBS Accounting Services cc Awards :Emerald Award for hard work and Dedication to my work Year :2010, (first quarter) Company: Anglo American GSS (EMEA) Accounting Services Awards :Amber Award for hard work and Dedication to my work Year :2010, (last quarter) Company: Anglo American GSS (EMEA) Accounting Services Personal Strengths & Profile Professional Experience Finance Assistant January 2015 to December 2015 Company Name － City , State Receive purchase request forms, Processing & Issuing of purchase orders to suppliers, Send through the Purchase orders to Suppliers, Submit Supplier Invoices for payment, Follow up on delivery (goods received vouchers - GRV's), Corresponding with suppliers to get Tax Invoices for payment, Processing quotations & invoices on system, Submit all transactions & documents to line manager for approval Daily follow up on outstanding Invoices, Submitting supplier forms to line manager Maintaining Asset Register, Reconciliations per creditor Ensure that we receive Statements from Suppliers, Print proof of payments Send Proof of payments to Suppliers, To ensure there is enough funds available for the invoices that has to be paid. Monitoring the Funds Available, Assisting with the Audit information Monthly processing/capturing of payroll Debtors: Receipt of invoice request forms, Request line manager to create customers on system Ensuring allocations are correct, Processing sales order on system Forward original invoice to the requestor, Corresponding with Commercial Venture staff regarding payments Outstanding debtor follow up - weekly, Handover of outstanding debt Liaising with Attorneys, Monthly debtor reconciliations Cash Management: Capture payments on FNB Business banking (Daily), Capture payments on Nedbank Business banking (Daily) Ensure that there are two signatories to approve payments, Weekly bank reconciliations. Nedbank Procurement & Credit Cards: Ensure reminder of slips are send out on a weekly basis, Nedbank bank statements distributed to collect all slips Allocate slips to the correct account, Receive slips for all procurement & credit cards Compile all slips on statements, Process on Pastel Cashbook Processing Journals, Ensure Recon for Statements is signed off by the 15th of each month. Ad hoc Tasks: Answer the Telephones/Take messages, Creating New Files when needed Filling, Assisting other Staff with Office Administration, Monthly reconciliations of all sub-systems Financial Statements: Prepare financial statements of all University of Johannesburg companies on CaseWare. 35 companies). Fixed Asset Management Reason for looking: This is a temporary contract for 6 months Management Accountant August 2013 to January 2015 Company Name － City , State General Ledger System Management, Perform Month-end Procedures to finalise accounts, Produce Monthly Budget Variance Report, Perform Month-end Reconciliations for all Balance Sheet Accounts, Prepare Monthly Management Reports and Distribute to Management, Participate in Budgeting and Forecasting processes, Participate in 3 Year Plan Process, Assist in the preparation and running of the Audit, Prepare Annual Tax Returns, Monthly expenses analysis compared to the budget, Calculate monthly incentives for store staff, Allocate expense lines to all stores, Liaise with store managers in case of over spending, Managing rental expenses, making sure that all landlords are paid each month, Invoicing to MTN, Cell C, Vodacom and other cellular providers for monthly cellular income, Following up on all unpaid invoices, Management of all credit cards and petrol cards, Calculating of margin and making sure it agrees to merchandise and cellular department KPIs. Reason for leaving : Had to raise my son until he is at least 1 year. Senior Accounts Assistant September 2009 to August 2013 Company Name － City , State Transitioning Fixed Assets duties of all business units within the Anglo American Group into a Global Shared Service environment, Managing the Fixed Asset Registers of the Anglo American group, from calculating Depreciation, posting and reconciling it. Disposing of Assets and all other transactions that involve fixed assets. Analysing depreciation. I also help with project management at Anglo Coal. Reason for leaving : Looking for exposure in other Accounting fields and growth in my career. Trainee Accountant - SAICA Trainee September 2007 to September 2009 Company Name － City , State Cashbooks, VAT returns, Manual IRP5's, IT3 (a)'s and IT14's, EMP501's, Bank Reconciliation,. Finalizing VAT, Advising Clients, Preparing the Financial statements,. Debtors Reconciliation, Creditors Recon, Fixed Asset Register. Reason for leaving : Looking for better opportunities and growth. Education and Professional Training National Diploma : Internal Auditing , 2005 Walter Sisulu University of Technology － City , State , South Africa Internal Auditing Matric : Standard 10 , 2000 Thubalethu Senior Secondary School － City , State , South Africa B com : Internal Auditing University of South Africa － City , State , South Africa Not complete, 8 modules in 3rd year are still outstanding. Languages English IsiXhosa IsiZulu SeSotho Personal Information ID Details: 8209030804081 Family and marital status: Married Nationality: South African Date of Birth - 1982-09-03 Skills Accounting, General Accounting, Accountant, Articulate, Balance, Balance Sheet, bank reconciliations, Bank Reconciliation, banking, Bookkeeping, Budgeting, Budgets, Budget, C, CaseWare, Cash Management, Com, Credit, creditor, Clients, delivery, Dependable, English, Filling, Finance, Financial Management, Financial Statements, Prepare financial statements, Fixed Asset Register, Fixed Assets, Forecasting, forms, Funds, General Ledger, Hyperion, Invoicing, Leadership, Managing, Excel, Outlook, PowerPoint, Word, Office Administration, Organizing, Problem Solving, processes, process
Management, project management, reconciling, Reporting, Retail, SAP, Shared Service, Statistics, Take messages, Tax, Tax Returns, Team Player, Telephones, Type, VAT Returns
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FINANCE
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DIRECTOR, MEDIA STRATEGY Summary Seasoned media and marketing professional with 9 years of experience working on a blue chip client (MillerCoors) in an extremely competitive category. Possessing a strong bias for action and thriving as part of a team atmosphere I have developed a reputation for being results oriented and excellent execution. I am a collaborative leader that has managed and influenced cross-functional partners and advertising agencies while becoming an expert in the multicultural millennial target. I've developed integrated media strategies through paid, owned and earned media including digital, TV, print, outdoor, radio and other unique channels. It is my goal to continue growth and expertise in media by leading teams/brands to measurable success. Core Strengths Integrated media planning and strategy Team leadership and development Total video strategy Digital strategy Multi-platform content solutions Competitive research and analysis Client leadership Cross-agency collaboration Media stewardship Project execution Consumer insights and research Media mix development and ROI analysis Experience Director, Media Strategy 10/2015 to Current Company Name City , State - Oversaw development and execution of media plans rooted in strategic consumer insights, media fundamentals and modeling analytics designed to drive business growth for Miller Lite & Miller High Life - Continued progression of leadership skills beyond the MillerCoors team to across the entire agency sharing strategy best practices, award winning work and contributing on mutiple new business pitches - Developed in-depth analysis exploring optimal audience reach & frequency benchmarks leading purchase occasion - Revamped social media targeting strategy in an effort to drive better short-term sales and better overall digital ROI - Achieved greater understanding of the programmatic digital landscape and how best to approach for the MillerCoors portfolio Associate Director, Media Strategy 02/2013 to 09/2015 Company Name City , State - Led cross-platform media strategy and execution for the re-launch of Miller Lite's re-branding in 2014, highlighted by the Original Lite Can, resulting in 15% increase in units and the first quarter of growth in 7 years - Expanded marketing knowledge across consumer touch-points by serving on cross-agency leadership team for the largest brand launch in MillerCoors history, Miller Fortune - Strategic media lead behind Miller Lite's impactful cross-platform summer media plan which contributed to Miller Lite being the most socially talked about beer brand during the key selling season - Was nominated and voted by agency colleagues and MillerCoors client as finalist for the Leadership award as part of the 2014 Media Agency Recognition Program - 1 of 3 agency finalists - Continued professional development in completing key training courses: Advanced Presentation Skills , Managing Millennials & Essentials of Digital Marketing (on-going weekly education series) Supervisor, Media Strategy 06/2012 to 01/2013 Company Name City , State - Improved management and delegation skills while overseeing growth of multiple junior level employees - Elevated presentation and client communication skills serving as the single point lead for the Premium Light brands during a time of transition to a new agency for MillerCoors - Completed strategic business focused media POVs to drive sales including a local radio "piggyback" execution targeting on-premise under performance as well as a NFL "always on" strategy Media Supervisor 09/2011 to 05/2012 Company Name City , State - Took a larger role in cross platform planning contributing to digital media recommendation and completed agency digital media training program - Led training of planners and associates across key planning tools and processes to generate efficiency as well as team growth Field Media Planner 01/2011 to 08/2011 Company Name City , State - Broadened media professional skill set serving as the planning and execution lead for all local media (TV, radio, OOH, digital & print) for all MillerCoors brands across 40+ markets inthe Southeast region - Leveraged strong interpersonal skills and conducted all day to day communication across 6 field marketing manager clients - Led development of 2012 media trends presentation which was subsequently presented to 20+ clients Media Planner 12/2008 to 12/2010 Company Name City , State - Led intricate portfolio management and allocation strategy of MillerCoors $80MM NFL TV budget as well as in depth competitive tracking - Influential member of Emerging Media Team which provided turn-key and customized media solutions to MillerCoors in the growing digital space Assistant Media Planner 06/2007 to 11/2008 Company Name City , State - Served as core support staff that helped to expand DFCB media business to acquire Coors local planning followed by MillerCoors business - Developed econometric modeling strategy to inform dollar and TRP allocation versus the competition - Mastered planning, research and budget tracking tools Education Bachelor of Arts : Journalism - Strategic Communications Marketing May 2007 University of Missouri City , State , United States Business Minor - emphasis in Marketing Media Toolbox Nielsen Clear Decisions (MRI & Scarborough) Competitive Spending Tools - Ad*Views, Kantar, Comscore Media reach & frequency tools - proprietary & Comscore Proprietary audience measurement platform Media Tools planning software Econometric Modeling Analysis ?
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DIGITAL-MEDIA
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STAFF ACCOUNTANT Virginia Francis Summary Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Managed complex accounting functions and reconciled accounts involving multiple budgets and funding sources. Hands-on supervisory experience directing and training accounting and support staff. HR experience. Supervisor's Endorsement: “Virginia is a talented individual who possesses a strong work ethic and produces an inordinate amount of quality work. Her ability to work independently, with minimal supervision, is one of her strongest attributes. She is a strong team player.” Craig C., Division Director, 2009 Highlights Account reconciliation expert Adobe software proficiency MAS 90 & Sage Software Complex problem solving Effective time management Advanced computer proficiency Flexible team player General ledger accounting Strong organizational skills Expert in customer relations Experience Staff Accountant September 2010 to Current Company Name － City , State Cypress Healthcare Partners is a management company for doctor offices. I currently complete the monthly financials for seven different medical groups. These medical groups range from two to fifteen doctors. One of the medical offices has eleven clinics and consists of two corporations that are consolidated into one financial package. I reconcile all the bank statements for these groups which include ZBA accounts. I'm very detailed in processing the financials for these groups. I record all the general entries, payroll entries, transaction entries, month end and year end entries, reconcile the balance sheet and income statement accounts, and record the fixed assets and depreciation. I review the financials for completeness, trends, and discrepancies. Some of the companies are accrual bases and some are cash. I maintain the daily cash reports and cash flow spreadsheets. I review accounts payable and when needed process. I process accounts receivables. I tabulate and send invoices to the hospital and college for services. I review contracts and make sure the accounting portion is kept in compliance. Coordinated fixed asset additions and retirements. Prepare personal property and use tax filings. Work with the Accounting Manager to collect and tabulate data for the annual audit. I reconcile medical, dental, & COBRA with the monthly statements and the general ledger. I review documentation for correctness and completeness. I run monthly reports and verify discrepancies. I complete various other reports for the groups such as a monthly report which gives an overview of the monthly financials, special allocations, payroll reconciliations, management fee calculations, and changes in owners' equity. I coordinate with payroll the medical and dental deductions for employees. When needed I help process payroll and add and delete employees into the medical and dental plans. Administrative Assistant July 2008 to October 2009 Company Name － City , State Directed staff of three and managed accounting, budgeting, HR, and administrative responsibilities at state-operated military academy providing education and life skills for at-risk youth. Assisted with staff hiring decisions and HR policies and procedures, including interview criteria, benefit administration, personnel dispute resolution, and leave policies. Reviewed HR documents, delegations of authority, and acting status papers. Administered multi-million dollar federal and state budget—reviewed multiple appropriations and funding sources and current/previous expenditures and revenue. Completed quarterly reports on the federal budget. Audited accounts ensuring expenditures were allocated and coded correctly. Approved invoices for payment and requested journal adjustments when necessary. Maintained petty cash. Monitored contractual agreements instituted by procurement officer and maintained procurement authority up to $25,000. Created Reimbursable Service Agreements between Academy and State agencies and monitored account activity. Monitored and reported Workforce Investment Act (WIA) budget expenditures. Accounting Supervisor I July 2007 to July 2008 Company Name － City , State Supervised five accounting staff preparing accounts payable and processing travel transactions for nine divisions within Department of Military and Veterans' Affairs. Reviewed and certified all AP and travel expenses in Alaska Statewide Accounting System (AKSAS). Assisted with staff hiring decisions and HR policies and procedures, including interview criteria, benefit administration, personnel dispute resolution, and leave policies. Reviewed HR documents, delegations of authority, and acting status papers Accounting Technician II November 2002 to July 2008 Company Name － City , State Started as a Administrative Clerk in 2002, moved to Child Support Specialist I, and advanceds to Accounting Technician II in 2006. Charged with completing complex accounting adjustments involving three accounting systems. Position required knowledge of child support regulations and state and federal regulations/statutes for each system adjustment. Created detailed spreadsheets due to complexity of adjustments as funds were divided among several parties and entities. Simplified accounting procedures for staff preparing numerous adjustments in cases of fraud which improved productivity and reduced processing time. Ensured payment of child support in accordance to court and administrative orders. Communicated policies/procedures and ensured clear understanding by custodial/noncustodial parties. Education BBA : Business Administration/Accounting , 2009 University of Anchorage Alaska － City , State , USA GPA 3.0 Associate of Science : General , 2000 Umpqua Community College － City , State , USA GPA 3.4 Associate of Applied Science : Electronics , 2000 Umpqua Community College － City , State , USA GPA 3.4
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ACCOUNTANT
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DIRECTOR OF BUSINESS DEVELOPMENT Summary SALES & BUSINESS DEVELOPMENT LEADER Sales & Business Development Leader with career track of driving substantial profit margin and sales growth through strategic leadership and client development. Noted record of delivering revenue growth through devising strategies, expanding market opportunities and establishing brand recognition. Recognized for ability to utilize innovative sales techniques to enhance business practices and improve productivity and profit results. Strengths in forging client and vendor relationships focused on driving bottom-line results and top-line performance. Skills Business Development & Sales Leadership *
Client Development * Strategic Planning * Market Expansion Team Building
& Leadership * Client Engagement * Market Analysis/Competitive
Positioning * Sales Presentations Sales Forecasting * Vendor
Sourcing/Relations * Change Management * Process Improvement * Profit
Improvement Experience January 2014 to January 2018 Company Name City , State Director of Business Development Director of Communications Progressed through roles based on performance and contributions. Led the development of strategies and tactical plans for driving sales and market share growth. Facilitated meetings with prospective and existing clients to conduct presentations and promoted event support and transportation services. Held direct accountability for all activities related to new business development, market expansion and account management. Partnered with executive leadership in devising strategic plans for expanding market and securing new business opportunities to maximize profit margin. Utilized various sales techniques, including warm calling, cold calling and networking to secure new business. Secured 4 new full-time accounts for event/transportation services, driving an 80% increase in business growth; achieved and maintained a 95% customer retention rate. Drove an increase in customer satisfaction rate to 90% by implementing and executing client engagement initiatives, as well as providing close, personalized service. Led the implementation of new systems and technologies to drive operational improvements, including VoIP system and Outlook email, both of which integrated with the Act! database system. Spearheaded the transition from manual to electronic systems, driving 5% cost reduction. Created and implemented numerous digital documents and forms to streamline operations, including written proposals, credit card authorization forms, transportation booking forms and workflow tracking sheets. Designed and implemented an onsite valet operational, logistical and traffic flow plan for use at a new location. Developed digital process for drivers to submit their hours and other information for billing usage. Built and managed strong vendor relationships to support event logistics; increased vendor network by 20%, negotiating favorable contracts to maximize profitability. Introduced a new staffing program, When I Work, which led to an increase in functionality and accountability and boosted overall employee participation and engagement. Screened, interview and qualified all employees for hire, recruiting new candidates to support staffing needs. Coordinated, supervised and managed teams of up to 30 responsible for coordinating and executing all logistics for large-scale private events. Monitored driver qualifications to ensure compliance with DOT (Department of Transportation) requirements; created and maintained DOT ledgers to support auditing procedures. Oversaw the planning of parking and transportation logistics for large public and parking events; coordinated ground transportation schedules and secured parking space as required. January 2013 Company Name City , State Inside Sales Representative Executed sales activities across Denver market, qualifying and prospecting investors for high dollar oil and gas investments. Utilized cold calling to identify and capitalize on potential new business opportunities. Interacted with prospects to inform them of new and current drilling projects to secure new partner relationships. Achieved 150% of weekly qualification quota by conducting 400+ cold calls daily, as well as exceeding established mailing target by 25%. January 2009 to January 2013 Company Name City , State General Manager Provided strategic leadership of operations at 2 retail locations, including production, performance, quality and service management. Hired, trained, developed and managed a team of 12, providing ongoing coaching and support to ensure optimal performance. Coordinated and maintained staff schedule to ensure adequate coverage. Held accountability for inventory control, customer service, marketing and compliance management. Drove 500% sales increase throughout tenure by introducing targeted marketing strategies and customer engagement initiatives. Sourced and secured local vendors and negotiated favorable contracts, yielding ~$20K in annual cost savings. Led the implementation of a new POS system and new labeling system to streamline retail procedures. Implemented a new process management tracking system to ensure accurate inventory control. Built relationships with outsourced marketing team to develop print advertisements and marketing strategies. Partnered with IT team to build a new website for driving brand exposure and potential client reach. January 2008 to January 2009 Company Name City , State Assistant Manager Supported the attainment of daily goals by assisting in overseeing the coordination and execution of sales, customer service and inventory management functions. Supervised and support a team of sales associated, training and coaching them on sales and marketing techniques. Tracked shipments and inventory levels, developed promotional marketing campaigns and monitored sales to ensure overall performance. Exceeded challenging sales goals by 30%+ by promoting and upselling products. Education and Training UNIVERSITY OF COLORADO City , State Bachelor of Arts : Business Administration Business Administration Skills account management, streamline, business development, cold calling, compliance management, inventory management, inventory levels, inventory control, logistics, mailing, marketing strategies, process management, sales, VoIP
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BUSINESS-DEVELOPMENT
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PRE-PRESS GRAPHIC DESIGNER Summary Creative, hardworking designer seeking a full-time desktop job, educated as a graphic artist, past experience in
business world as a desktop publisher laying out designs for printed mail and advertisements, in local government
designing new websites with graphics for different agencies within the system, and later for the same government
printing and reproduction center creating documents to be printed off a press or copiers. Skills Adobe InDesign, Photoshop, Illustrator, and Acrobat Professional Strongly familiar with Microsoft Word, Excel, PowerPoint, and Publisher / also QuarkXPress Basic knowledge of web development with Adobe Dreamweaver, HTML, WordPress Able to perform graphic design and administrative functions Able to work as a team player and independently Experienced using phone, fax, email, copiers and printers Provides excellent customer service (in-person, by phone, email, or interoffice mail) Prioritizes and calmly handles multiple projects and requests Listens to directions, takes notes for later reference, follows procedures Knowledge of design setup on computer for jobs to be printed by outside vender or in-office copiers Experience 01/2008 to Current Pre-Press Graphic Designer Company Name － City , State Create new designs for variety of items like manuals, newsletters, and posters. Use templates for updated documents like envelopes, letterheads, and business cards. Proof jobs for initial and final customer approval. Manufactures a high-quality PDF file digitally for proofing, photocopying and offset printing. Performs file backup and organizes system for easy recovery. Maintains and monitors supply inventory and orders items when needed. Operates photocopying equipment, includes sending approved documents to printer. Assists in the bindery department, using the folder and manual paper cutter for small jobs. Also can use bindery equipment, like the fastback and GBC binding of spines. Mounts and laminates to foam boards, manually trims to size. Ensures timely submission of files to production. 04/2000 to 01/2008 Web Designer Company Name － City , State Created new sites and made updates to current sites; created graphics to use on web pages; scanned documents and
converted digital files for links on sites; maintained updates and corrections on sites; answered email and phone call
requests from departments about site changes; proofed pages with emails before sending live to internet. 06/1998 to 02/2000 Desktop Publisher Company Name － City , State Performed set-up and conversion of documents from Mac to PC then to UNIX systems; used QuarkXPress on Mac for the
set-up of many jobs; sent to network to be used by programmers for "targeted" direct mail printouts; trained new
team staff members; helped with clean-up when company shut down. 06/1997 to 03/2000 Graphic Designer Company Name － City , State Temporary office jobs using Macintosh computers to design files to be printed for various companies like:. Alltel Publishing. Cleveland School District. HKM Marketing Communications. Nationwide Advertising. Education and Training May 1997 Bachelor of Fine Arts Alfred University － City , State Work History Company Name Skills administrative functions, Acrobat, Adobe Dreamweaver, Photoshop, Advertising, backup, Basic, business cards, conversion, excellent customer service, direct mail, email, fax, graphic design, graphics, HTML, Illustrator, Adobe InDesign, Mac, Macintosh computers, Marketing Communications, Excel, mail, office, PowerPoint, Publisher, Microsoft Word, monitors, network, newsletters, takes notes, PDF, copiers, posters, printer, printers, proofing, quality, QuarkXPress, supply inventory, team player, phone, UNIX, web development, web pages
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DESIGNER
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ENGINEERING TECHNICIAN/ FIELD SERVICE Professional Summary Results-driven and focused Engineering Technician who prioritizes safety, cost-effective solutions and exceeding customer expectations. With my background in both Field Service and as an Engineering Technician. I was able to effectively reduce test and production time through gaining a true understanding for the process without sacrificing quality. Long term goals , become an intuitive I/E Technician in the pulp and paper industry, teach others with the potential to take on a leadership role within my first 5 years Skills Operational analysis Exceptional time management Geometric dimensioning Strong leader Manufacturing process controls Detail-oriented Analog and digital circuitry Detail drawings Comfortable working at heights and odd locations Technical plan execution aptitude Detail-oriented understanding that any downtime must be minimized if not avoidable Understand overtime and on-call basis may be required Rigging Soldering, Drilling- Tapping Measurement and layout Test and measurement equipment Equipment calibration Tenacity , willingness to go to whatever length it takes to solve a problem or improve a process Work History Engineering Technician/ Field Service May 1994 - May 2000 Company Name City , State Developed and built, complex RF systems for broadcasters worldwide. Tested at the component level and built the systems Worked closely with the staff engineers and engineering department as well as customers to be certain the end users needs were met. I was also responsible for equipment maintenance and calibrations being kept up to date. I was also responsible for the low voltage control wiring for protection circuitry and system operations both as components and at a system level. Field service engineering, install and provide proof of performance to the end user and transmitter manufacturer, Some of my field work was on an emergent basis due to equipment failure or improper operation. Sales to the broadcaster. Also provided feedback to our engineering department for proper record keeping. Limited machine shop work in model making for R&D projects. Interfaced with other suppliers and the respective engineering departments to ensure proper operation. Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. Completed projects by effectively applying engineering, technical and maintenance procedures. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers Collaborated with engineers at the new product introduction phase to develop and verify design changes. Initiated contact with vendors and built solid working relationships with them. Followed up on manufacturing and field reports and resolved outstanding problems. Compiled, processed and analyzed test data and results to improve product quality. Engineering technician Jun 1988 - Jun 1994 Company Name City , State Research and Development of components for the broadcasters, Developed new product line for MCI. Field service engineering, Wiring of microprocessor controlled RF systems and system assembly and tests, modeling and design of some components working with the engineers and drafting department. Responsible for installation and proof of performance test, as well as repair of products at the customer's site. Feed back provided to the engineering departments well as training for the end user, Made sure the manuals were up to date and accurate, some sales of new products and often times working with the engineers within other companies to resolve engineering issues as they arose in the field. Responsible for maintaining the calibration of test equipment. Major accomplishments Improved product quality by customizing tools and eliminating variability. Followed up on manufacturing and field reports and resolved outstanding problems. Conducted engineering and detailed experimental tests to collect design data and assist in research work. Technician Jun 1985 - May 1988 Company Name City , State Production test of Antenna for the FM broadcasters as well as pattern test. SPS 49 Radar component test, to including pattern test of the reflector and waveguide components. Accomplishments Reduced test time and increased production of the SPS-49 reflector from 2 days to less than one without sacrificing quality. Interfaced with the Ratheon Representative to demonstrate test results as well as test methodology. Skills used a thorough understanding of RF Propagation and cause and effect of structures on radiation patterns. Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues. Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers. Collaborated with engineers at the new product introduction phase to develop and verify design changes. Improved product quality by customizing tools and eliminating variability. Operations Specialist Jun 1980 - Mar 1982 Company Name State USS Belknap CG-26 Air Intercept Control, Anti submarine warfare operator. Skills Used. preventive maintenance, operate radar and communications equipment, Naval Tactical Data Systems operator. Education Associate of Applied Science : Current Central Maine Community College Continuing coursework in Math, History and finishing the ELT program. Member of National Vocational Technical Honor Society Phi-Theta-Kappa Certifications State of Maine Electricians Helpers license #HPE20038535 Skills assembly, broadcast, calibration, concept, drafting, engineer, Radar, modeling, Naval, Network, Oscilloscopes, quality, record keeping, Research, sales, FM, SPS, Test Equipment, UHF, Wiring Additional Information Additional Information Skilled at electronics and repair, also skilled at working with customers, I am a very people oriented person. I try to be certain the customer's needs are met to the highest standards. Professional attitude and open mind to learning new concepts and ideas as well as new products. Control wiring and protection circuitry, Customer service skills. Served as an interface between engineering and production departments. Other basic skills: wiring, drilling and tapping, soldering, layout and installation of new equipment, wiring of motor controls. I am able to think on my feet, under pressure and deadlines, while keeping multiple projects going. The ability to follow thru and work under pressure has given me the ability to meet emergent needs. Handling critical situations has always been my specialty. The ability to learn and absorb new information has been continually proven through past work experience and current education. Proven leader. Keeping up with current standards and methods thru on going school and keeping up with industry thru current publications. Just finished Geometry and Trigonometry as well as collage English. I am currently enrolled and nearly finished with Process measurement, Industrial controls along with Industrial robotics and Electronic devices (amplifier circuitry). I am willing to relocate as needed. The Veteran's Administration is backing both my education and return to the workforce. I can and will be a great asset to any company you may place me with. Long term goals, teach and manage others and to find my place within industry.
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ENGINEERING
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TEAM LEAD SENIOR ANALYST Professional Summary MBA in Business Management, Finance & M.S in Information technology Professional Summary: Overall 7+ years of experience in implementing and supporting Information technology operations and multiple business projects for Google Maps, Wipro for client Hewlett Packard. Over 4 years of experience in project management / operations management in leading multiple small scale and large projects by staffing and resource planning, managing metrics, people management, project life cycle. Managing day to day operations and KPI for the project and delivering in specific time frame. Determine and analyze process requirements and develop functional needs for the processes. Worked with cross functional teams for 5 years includes training, technical, quality, metadata, tech-stop and other cross functional teams like business analysts, quality analysts, Worked with other functional leads and senior / quality analysts by proposing various solutions. Skills Diploma in Computer Applications NICET Institute Core Java Completed Web Designing & MS office package course from APTECH Computers- India JIRA tool. SQL. Microsoft Office, PowerPoint, Excel, Visio & Project. Seeking for PMP Certification will get certified at the earliest. Work History Team Lead Senior Analyst , 01/2012
to 08/2012 Company Name – City Ensured that all the projects and processes are adhered to pre-defined standards. Acted as a liaison between the senior business managers and various global stake holders. Recruited 100 + Analysts for the process by suggesting best practices and effective methods. Captured and documented business requirements and transformed them into functionalities Strategic management, Project Initiation, Planning, Delivering project deliverables in time frame. Collaborate on system specifications and workflow documents for new projects and/or features and maintains/updates existing specifications and project documents. Capacity planning staffing and resource allocation as per the requirements. Possess good written and verbal communication skills for influencing team members stakeholders. Demonstrated various strategic management leadership skills for executing multiple projects. Operations / Project Lead for Multiple Projects Cognizant & Global Logic 2012 January 2016 April for Client Google Maps Roles and Responsibilities Daily monitoring of metrics, investigating inefficiencies and improve team processes to meet KPI. Monitor work flows and conduct quality reviews to ensure high standards in line with project needs. Liaise with management regarding work flows, industry updates, changes and policy reforms. Analyzing requirements, client needs and policies by transforming them into business functionalities. Bridging the gaps in various cross functional teams by documenting various policy and process enhancements with effective communication. Tracking of various metrics on daily basis for generating weekly metrics reports. Ability to make sound and wise decisions in projects for solving complex operational problems. Performing root cause analysis for identifying various problems and providing optimum feasible solutions. Educating and coaching team members on various policies standards by enhancing competencies. Monitoring performance of analysts by adding and measuring various performance metrics. Interpret customer feedback, monitor satisfaction, and help drive programs to improve team performance Analyze metrics and recommend operational flow improvements based upon analysis. Experience in presenting various complex information and data in a precise and understandable way. Driving exceptional customer service to the end clients. Experience in breaking down problems and issues into segments and resolving them by strategy in given timelines. Demonstrated transparent accountability in various projects throughout the leadership career. Documenting and defining the scope, time and costs of the project. Mentoring / Training the newbies and other cross functional teams on various IT products and functional needs and business needs. Trained over 200+ associates by sharing knowledge on various processes of multiple projects. Expert in all the project management tools like MS Share point, Visio and very proficient with excel, word, PowerPoint and SQL. Service and Escalations Ticket management. Prioritizing issues related to production and resolving them by amicable solutions Proactively tracking bottle necks in the process and resolving them by providing feasible solutions. Writing SQL queries for updating and checking dashboard metrics to ensure operational efficiency for enhancing KPI. Ability to work independently with minimal supervision. Worked with various and different cross functional teams like business and quality analyst's others. Associate Analyst , 01/2011
to 08/2012 Designed and developed various Business works projects as part of integration. Understand existing frameworks and applications. Determining requirements and translating them to business requirements. Providing solutions for complex challenges to various cross functional teams. Highlighting issues pertaining to process and documenting best practices for process enhancement. Proficient using excel and SQL basic queries for data extraction, analyzation and reporting. Associate Analyst , 02/2009
to 11/2009 Company Name Helping customers by giving feasible solutions related to windows operating systems. Solving all complex problems pertaining to computer hardware and software. Troubleshooting all the internet and network cable issues and other computer peripherals. Suggesting alternate products and pitching for sales. Achieved CSAT KPI by providing optimum solutions and customer satisfaction. Resolving customer queries pertaining to H.P products and achieving customer satisfaction. Data Entry Specialist / Analyst , 06/2008
to 01/2009 through Kelly services for client Google. Analyzing data and using various queries to transform the requirements. Determining process and business requirements. Transforming process requirements into business logics and functionalities. Providing good communication to end clients and business leaders. Documentation of various process to increase operational accuracy and efficiency. Writing basic SQL queries for data reporting and for other business/ technical functional needs. Education Bachelor of Commerce : accounting and business management ,
Osmania University - accounting and business management GPA: 3.0 Master of Business Administration : GPA: 3.4 Master of Science : Information Technology ,
Wilmington University Delaware - Information Technology GPA: 3.31 Skills analyst, basic, Business works, cable, Capacity planning, coaching, computer peripherals, computer hardware, Computer Applications, Client, clients, customer satisfaction, customer service, Documentation, Driving, features, frame, functional, Java, leadership, leadership skills, Logic, Mentoring, Excel, Microsoft Office, MS office, windows operating systems, PowerPoint, Share point, word, network, policies, presenting, processes, Project Lead, project management, quality, reporting, sales, sound, SQL, staffing, strategy, Strategic management, supervision, translating, Troubleshooting, verbal communication skills, Visio, Web Designing, wise, workflow, written
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BPO
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PUBLIC RELATIONS SPECIALIST Summary Dedicated Communication Specialist with extensive experience in media relations and special event planning. Areas of expertise include writing for many audiences, public policy analysis and managing multiple priorities. Highlights Superb writer and editor Trained in media relations and crisis communication Print and electronic media Deadline-driven Exceptional problem solver Compelling public speaker Exceptional writing skills Event planning SEO knowledge Microsoft Office Suite WordPress Adobe Photoshop Quark XPress InDesign Final Cut Pro Skilled multi-tasker Focused and driven Dedicated team player Positive attitudeExcellent communicator Firm grasp of Associated Press Stylebook Social media communication (ie: Facebook, Twitter, LinkedIn, Ello, Women.com, Instagram, tsu, MySpace, Google+) Accomplishments Communicated with the public, elected officials, media and employees. Ran communications and public relations efforts on hundreds of projects with minimal budgets. Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Experience Public Relations Specialist March 2012 to January 2014 Company Name － City , State Created position - took over duties from PR agency Promoted the plan to media, Health Plan members and the public Updated and monitored social media communication and website Wrote and implemented yearly Public Relations and Social Media plans Arranged sponsorships of area events, promotion and event planning Coordinated and implemented community relations programs and charitable events Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it. Devised optimal communications strategies to reach target audiences. Planned and publicized events, including negotiating vendor contracts. Developed and implemented communication strategies and information programs. Communication Officer January 2005 to August 2010 Company Name － City , State Hired into newly-created position to develop PR function Communicated with the public, elected officials, media and employees Wrote and distributed all press releases, speeches, newsletters and collateral material Planned and executed press conferences Trained executive staff on media relations. Prepared and briefed officials and staff prior to media interviews. Created and maintained Facebook and Twitter presence Analyzed public policy issues Wrote letters on commissioners' behalf to governor, federal, and state agencies Developed multi-media events, later uploaded video to website Assisted with planning and executing community meetings Created and implemented yearly Communication Plan Managed crisis communications, securing [Number] media articles and editorials in support of the company. Edited and revised all marketing content to guarantee the highest quality of writing. Established effective working relationships with clients, government officials and media representatives. Wrote and edited company whitepapers, emails, newsletters and web content. Developed a brand identity, including a distinctive graphic style and tone, for all company communications. Wrote [Number] press releases and media advisories per week. Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it. Devised optimal communications strategies to reach target audiences. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Marketing/Comm December 1998 to October 2004 Company Name － City , State Took over newly-created position from Public Relations agency Wrote and distributed all press releases, and responded to calls from media, including CNN and Associated Press Managed all marketing and communication for the hospital and its clinics, including design and placement of advertising, plus media and public communication Trained administrative and line staff in media relations, prepped and briefed staff members prior to media interviews Designed and wrote newsletters, brochures, direct mail pieces and other collateral materials Wrote and developed internal communication to staff, including unionized staff Coordinated the hospital's website Provided strategic and marketing advice to Senior Leadership team, board and physicians Created and executed yearly Marketing Plan, Communication Plan and departmental budget Planned and executed hospital open houses and educational events Managed Marketing/Communication staff and volunteers as needed Managed crisis communications, securing [Number] media articles and editorials in support of the company. Edited and revised all marketing content to guarantee the highest quality of writing. Managed company's formal employee communications system to distribute company news and critical information. Wrote newsletter marketing copy and presentation materials for special projects. Established effective working relationships with clients, government officials and media representatives. Wrote and edited company whitepapers, emails, newsletters and web content. Developed a brand identity, including a distinctive graphic style and tone, for all company communications. Wrote 3-10 press releases and media advisories per week. Devised optimal communications strategies to reach target audiences. Evaluated advertising and promotion programs for compatibility with public relations efforts. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Wrote and designed effective sales communications collateral. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Wrote, designed and edited newsletters, flyers, web content and CEO presentations. Managed internal communications, including production and management of print and electronic newsletters. Reporter/Editor December 1992 to May 1998 Company Name － City , State Researched and wrote news stories and editorials Copy edited other reporters' stories for grammar, spelling and accuracy Worked with Associated Press to provide them with photos and/or news stories Designed and laid out daily pages, including the editorial page Photographed various events, from news to sports and edited photos Responsible for managing the newsroom and other reporters in the editor's absence Wrote factually correct, concise and engaging news stories within tight deadlines. Gathered and verified factual information regarding stories through interviews, observation and research. Introduced fresh and new angles on previously-reported material to update and inform readers. Networked with various industry leaders and experts to gather multiple perspectives on issues. Captured visual content and edited general assignment stories for print Covered breaking news such as murder trials and fatal auto crashes. Simplified topics such as healthcare, energy, government and technology through clear, concise and compelling writing. Wrote 3-7 news stories per day for print. Reported and penned front-page breaking news stories and provided real time updates online. Education Master of Communication and Leadership : Communication and Leadership Studies , 2015 Gonzaga University － City , State , USA Expected completion: fall, 2015 Will complete Certificate in International Media summer, 2015 Built cross-cultural competence through study abroad opportunities Problem-solving skills, analytical ability and adaptability Bachelor of Science : Communication , 1992 Oregon State University － City , State , USA Bachelor of Science Degree; Communication Presentations Planned and executed multiple press conferences. Planned, wrote and created first-ever State of the County Address, a multi-media presentation for an audience of 300, as well as three subsequent addresses. Created yearly Power Point presentation which the CEO presented at Chamber of Commerce meetings. Wrote speeches for CEOs and commissioners to present at ribbon cuttings and other community events. Skills Public Relations, Media Relations, PR, Advertising, Marketing, Budget, Direct Mail, Marketing Plan, Public Policy, Community Relations, Event Planning, Adobe Photoshop, Content Management Systems, InDesign, Microsoft Office, Ms Office, Operations, Photoshop, Quark XPress, Training, Video Production
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PUBLIC-RELATIONS
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SALES SUPPORT Experience SALES SUPPORT February 2002 to January 2010 Company Name － City , State Directed team-centric initiatives to process and release 56,000+ digitally preflight pdfx1a Run of Press /magazine ads totaling $50 million in publications via Associated Press AdSend, B-Linked AdTransit, FTP sites and platforms for Macy's, Inc. Liaised among production department and Pre-Press teams to ensure color corrections and quality control were maintained, as well as staff at major magazines doing color mark-ups on press runs / approvals for quality control. Implemented VIO Adsend Web Application to release digital plate Macy's ads to publications, as well as Soft Proofing for both Creative and Production Departments and AdGate Adsend program for releasing ads to publication. Served as a Stakeholder / Team Member of a Soft Proof Committee responsible for implementation of new Approve V.1.3 Digital Color Approval / Correction System on EIZO monitors. Led transition team centralizing four 4 / Color Run of Press (ROP) operations divisions into new Macy's, Inc. Continually aligned costs with planned budget to decrease production expenses 25% every quarter. Increased processing efficiency 50% decreased errors 75% via a new Adsend Roadmap for Adobe Advertising Cloud team. Created cost-controlling production schedules to coordinate an increase in Macy's ROP and Magazine Ads. Contributing to a $200+ million sales increase for Macy's East during a 4th Quarter Holiday Season. Marketing Project Production Manager, Production Manager January 2010 to February 2018 Company Name － City , State Led and supervised forward-thinking teams in conceptualizing, developing dynamic templates, releasing direct mail, inserts, and outdoor ads to pre-press department and external vendors. Coordinated final direct mail/SEM ad review meetings with SVP of Marketing Operations to facilitate sales edits, and proofread approved URL/QR Codes/Web ID's. Managed ad traffic flow to Pre-Press and Blue Line sign offs for creative team, as well as final delivery of print and digital files to external printers via FTP sites. Performed quality control and color correction mark-ups for completeness and accuracy. Created InDesign templates for blow-ins/stich-ins, OOH campaigns/Omnichannel platform. Led negotiation meetings with Creative, Pre-Press, printers, and vendors. Continually ensured scheduled press run timekeeping within budget by 85%, by providing final roadmaps to printers. Selected by VP of Marketing & Operations to co-train all newly hired employees because of cross-functional leadership skills. Played a vital role in achieving $250+ million Direct Mail sales for Fall and Spring Seasons, by creating new proof process. Receiving Macy's "Marketing Star of the Year Awards" from 2013 - 2018 for exemplary job performance managing inserts. Successfully managing production of new annual Macy's Men's Fashion Book direct mail and SEM campaigns. Advertising Project, , Color Run of Press/Magazines. Staging Street Operations Manager January 1998 to January 2010 Company Name － City , State Assistant Production Manager January 1998 to January 2002 Company Name － City , State Marketing Manager January 2000 to January 2001 Company Name － City , State Advertising Manager, Advertising Sales Support January 1995 to January 1998 Company Name － City , State Education Master of Business Administration : Marketing & Project Management SOUTHERN NEW HAMPSHIRE UNIVERSITY Bachelor of Arts : History & Political Science (Management & Marketing) MANHATTANVILLE COLLEGE PMP Certificate in Project Management Certificate in Digital Plate Processing Certificate in Pre-Press Preparation & Processing Certificate in Soft Proofing Certificate in 4 / Color Processing & Correction Certificate in Social Media Advertising Certificate in Email Marketing Certificate in (SEO) Search Engine Optimization Certificate in Google Analytics Search Advertising Certificate in Branding & Fan Building Certificate in 3D Printing Workshop Certificate in Digital Photography Workshop Summary QUALIFICATIONS FOR PROJECT MANAGER, MEMBER SUPPORT TOOLS AND PROCESS
Innovative Leader Committed to Delivering Excellence in Marketing & Advertising and Maximizing Bottom-Line Results.
Highly Accomplished Marketing/Advertising Project Manager with Digital/Print Production Leader, and Ad Manager experience who drives Campaign Development, trends tracking, Consulting, Project Management, and initiatives to align with a company's vision. Innovative Thought Leader who develops synergistic campaigns for world-class print products/services, cultivating a strong brand image with superior quality. Influential Strategist who Leads Cross-Functional Teams/Processes, Advising on Creative Assets, Ad Manage on SEM Platforms, develops alliances among senior-level decision-makers, top vendors, media companies, and agencies. Affiliations American Marketing Association The Organization of Black Designers Advertising Production Club of New York
National Black MBA Association Association for Project Management Digital Marketing Association Digital Advertising Alliance
Macy's Thanksgiving Day Parade Committee Macy's 4th July Fireworks Committee The Bowery Mission Henry Street Settlement Highlights Vendor Relations Project Management/OOH 4/Color Correction Specialization Team Building / Training / Innovation Print Production/ Schedules Creative Team Collaboration Process Optimization Consulting / Negotiation / Maximization Strategic Analysis / Planning Graphic Design / Ad Traffic Soft Proofing / Digital Files Proofreading / Editing / Quality Control Building Templates Strategic Planning / Implementation Cost Reduction / Avoidance Turnaround / Crisis Management Digital Photo Retouching Microsoft Office Suite / Adobe Creative Suite / QuarkXPress ADTransit / ADSend / Pre-Press Skills Vendor Relations Project Management/OOH 4/Color Correction Specialization Team Building / Training / Innovation
Print Production/ Schedules Creative Team Collaboration Process Optimization Consulting / Negotiation / Maximization
Strategic Analysis / Planning Graphic Design / Ad Traffic Soft Proofing / Digital Files Proofreading / Editing / Quality Control
Building Templates Strategic Planning / Implementation Cost Reduction / Avoidance Turnaround / Crisis Management
Digital Photo Retouching Microsoft Office Suite / Adobe Creative Suite / QuarkXPress ADTransit / ADSend / Pre-Press
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SALES
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Summary Administrative support professional with experience working in a fast past environment, demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior Leadership, customer service, and technical support while working as an individual or in a team environment. Confident and poised in interaction with individuals at all levels. Detailed oriented resourceful in completing projects on time and able to multi-task effectively. Capabilities include:
Logistics/ Distribution Management Medical Device Repair Technician
Production/Operations Supervisor Shipping/ Receiving Supervisor
Customer Service Representative Excellent Written/ Verbal Communication Experience Customer Service Advocate Jan 2015 to Current Company Name - City , State Responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries including but not limited to pharmacy benefits, mail order and pharmacy assistance calls. Assists customers /pharmacies/physicians with orders and reorders, benefit eligibility questions and prescription inquiries. Escalates drug related calls to appropriate pharmacist. Assist pharmacies and members on all issues related to processing of pharmacy claims. Determines appropriateness of overriding pharmacy claims edits and error messages. Coordinates internal resolution of claims exceptions and other issues. Assists with entering new prescription orders into system. Educates customers on benefits, use of plan, formulary, premiums and status of orders, claims and inquiries. Medical Device Repair Technician Feb 2014 to May 2014 Company Name - City , State Inspect and test malfunctioning medical or related equipment, following manufacturers' specifications and using test and analysis instruments. Test or calibrate components or equipment, following manufacturers' manuals and troubleshooting techniques, using hand tools, power tools, or measuring devices. Perform preventive maintenance or service, such as cleaning, lubricating, or adjusting equipment. Examine medical equipment or facility's structural environment and check for proper use of equipment to protect patients and staff from electrical or mechanical hazards and to ensure compliance with safety regulations. Research catalogs or repair part lists to locate sources for repair parts, requisitioning parts and recording their receipt. Solder loose connections, using soldering iron. Field Electronics Technician Jan 2010 to Jan 2013 Company Name - City , State Read and Interpret schematic drawings, diagrams, blueprints, specifications, work orders or reports to determine material requirements or assembly instructions. Assembled electrical or electronic systems or support structures and installed components, units, subassemblies, wiring, or assembly cases, using rivets, blots, hand tools power tools and measuring devices. Explained assembly procedures or techniques to other workers. Conferred with supervisors or engineers to plan or review work activities or to resolve production problems. Production Team Lead Jan 2008 to Jan 2009 Company Name - City , State Achieved work standards by following production, productivity, quality, and customer service standards; resolved operational problems; Identified work process improvements. Accomplished work requirements by orienting, training, assigning, scheduling, and coaching 20+ employees. Conferred with other supervisors to coordinate operations and activities within or between departments. Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments. Customer Service Representative Jan 2003 to Jan 2008 Company Name - City , State Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with a one call resolution. Communicated with customers using web based tools and demonstrated the proficiency in typing and grammar. Made financial decisions to protect/ collect revenue and adjust the customer account. Assisted call center manager in assisting customer service representatives in handling escalations and difficult customer concerns. Education Logistics and Supply Chain Management - Post Secondary Training Certificate 2011 Florida State College at Jacksonville - City , State Diploma 2003 Concorde Career Institution - City , State Military Service:
84 - 92 UNITED STATES ARMY Communications Specialist - Received Honorable Discharge Skills ARMY, benefits, billing, blueprints, call center, catalogs, coaching, customer service, financial, hand tools, Inspect, Logistics, mechanical, mail, power tools, quality, Read, recording, Research, safety, scheduling, soldering, Solder, Supply Chain Management, phone, troubleshooting, typing, wiring
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ADVOCATE
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SYSTEM ADMINISTRATOR/ASSISTANT SUPERVISOR Professional Background Over 20 years of experience with a diversified background
Facilitator, contingency planning,
A seasoned Information Technology leader, team player, and technologist with the ability to evaluate problems, develop strategies, and implement Information Technology (IT) solutions. More than 15 years progressive experience developing and implementing logistics and IT system support for aircraft and logistics and healthcare management information, and command and control systems. Particularly adept at handling change, start-up, and problem situations involving business processes and supporting IT systems. Directed the successful implementation of financial, healthcare, logistics management, and technical information systems. Completely knowledgeable and experienced in support planning techniques for weapon, logistics, transportation, security, healthcare and management and critical mission computer systems architectures. Support provided ranges from that of a technical (systems or functional) contributor, program manager, and/or business developer, to consultant, depending on the needs of the program or customer. Skill Highlights Strong medical ethic Problem resolution ability Professional Experience 10/2001 to Current System Administrator/Assistant Supervisor Company Name － City , State Edwin Combs, Supervisor (618) 229-2955. Assistant to the AMC/A4 IT Supervisor. A Functional Systems Administrator (FSA) at Scott Air Force Base for AMC/A4 logistics systems. The A4 focal point for integrating USTRANSCOM, AF MAF and AMC logistics, C2 and logistics management IT systems to insure a seamless and user friendly system that support the Mobility Air Forces global reach mobility missions. Primarily insures that basic IT infrastructure, policies and programs support the worldwide enterprise logistics system for delivering and implementing the "Lean Logistics" framework needed to provide support for AF e-log 21 initiatives needed to integrate with DoD, Joint and AF support for the War Fighter. Understand technologies, such as XML, JAVA and interface and communications technologies needed to support AF and AMC efforts in the areas of technical data, logistics management, and business intelligences implementation, distribution and user access at all levels of the mobility enterprise. Additionally, completely understand technologies such as, Transactional Processing Systems , UNIX, Windows, Publish and Subscribe, using Web Services, BI Seamless Data Sharing, Relational Databases, Data Repositories, GUI Tools and Wireless Networks, etc. Provides technical advice on the design, development and sustainment of management and C2 logistics systems. Assists with development of functional guidance for new systems and for major system modifications and system integration needed to support logistics and operations planning, management and execution of business processes needed to support AMC Mobility 21 operational concepts and AF digital technical data in the 21st Century. Ten years specialized experience in diagnostics and troubleshooting of personal computers and LAN (Local Area Network) related components on Windows Vista, XP, and 2000 Networks for up to 750 users. Configures user accounts and security groups in Directory and Resources Administrator (DRA). Lead technician on setting up private network shipped to off-site bases to include Microsoft Server 2003 and Active Directory. Created Standard Operation Procedure (SOP) for VTC and an Operating Instruction (OI) for Communications Security (COMSEC). Coordinates, Schedules and provides training to users on VTC equipment, Tandberg's, VoSIP telephones and all other computer related equipment. The divisions Primary Video Teleconference facilitator for eight years. Maintains one VTC room for unclassified and classified VTC's. Responsible for all coordination and setting up of all VTC's, approximately 30 a month. Primary COMSEC Responsible Officer for the commands VTC. 07/2000 to 01/2002 HealthCare Consultant Company Name Directed and successfully implemented health screenings, to include blood pressures, cholesterol and diabetes testing at Fortune 500 companies such as Daimler Chrysler and Union Pacific Railroad. Database management using a Health Risk Assessment tool. Analyzed the data to provide the companies with detailed metrics on their employee's health assessments. Contacted all the major Health organizations to request informational materials and in addition created fact sheets to be presented to the individuals regarding their results from the screening. Answered general questions and often recommend customers to contact their physician. Provided educational materials for customers and contact information if customers needed physician assistance. 12/1999 to 07/2000 Clinical Research Associate Company Name Responsible for developing, documenting, advocating, and implementing integrated medical system concepts for the BMT division. Program lead for four pharmaceutical companies and hospital clinical trials. Lead on data integration within the BMT division. Developed and maintained a records database with study patients' information. Identified, Reported and provided recommendations to the BMT staff regarding the clinical studies. Responsibilities included patient contact to inform them of procedures and side effects, follow up with a physician. Established effective working relationship with persons from different organizational levels. 12/1997 to 12/1999 Company Name Responsible for developing, documenting, advocating, and implementing integrated medical system concepts for the BMT division. Program lead for four pharmaceutical companies and hospital clinical trials. Lead on data integration within the BMT division. Developed and maintained a records database with study patients' information. Identified, Reported and provided recommendations to the BMT staff regarding the clinical studies. Responsibilities included patient contact to inform them of procedures and side effects, follow up with a physician. Established effective working relationship with persons from different organizational levels. United Healthcare. ROHO Incorporated. Education and Training Masters : Information Management Webster University － City , State Information Management Bachelor of Science : Health Education Southern Illinois University － City , State Health Education May 2004 Master of Arts : Computer Resource and Information Management Webster University Computer Resource and Information Management Coursework; Program Management' Systems Analysis and Design, Database Management, Security : Business Administration Business Administration 1996 Bachelor of Arts : Community Health Education Southern Illinois University Edwardsville IL Community Health Education 1993 Associate of Science Southwestern Illinois Community College May 2004 Microsoft Certified Systems Engeneer
MCSE (Microsoft Certified Systems Engineer) Certification Managing and Maintaining a Windows Server 2003 Environment
Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure May 2004 Security + Certification Skills Active Directory, Air Force, basic, BI, business processes, Database Management, database, FSA, Functional, GUI, Instruction, JAVA, Local Area Network, LAN, Logistics, Managing, materials, access, Microsoft Certified, Microsoft Certified Systems Engineer, MCSE, Windows, 2000, enterprise, Network, Networks, organizational, policies, Program Management, Relational Databases, Risk Assessment, Standard Operation Procedure, SOP, Supervisor, Systems Analysis and Design, system integration, technician, telephones, troubleshooting, UNIX, Video, Vista, XML
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HEALTHCARE
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ADMINISTRATIVE ASSISTANT Career Overview Highly focused and results-oriented professional who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment while supporting confidential, complex, and deadline-driven operations. Customer-oriented and computer-savvy. Skill Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Travel administration Strong problem solver Customer service-oriented Meeting planning Professional and mature Professional Experience Administrative Assistant Jan 1996 to Oct 1997 Company Name － City , State Administrative Assistant to the President/CEO of statewide mental health organization. Collaborated with doctors, therapists, and administrators to originate monthly billing and reports involving corporate accounts such as nursing facilities and state-funded mental health facilities. Responsible for accounts payable/accounts receivable that includes medical billing/processing for the President/CEO's private patients and the month end financial closing process. Responsible for all medical transcription for approximately 10 doctors and therapists. Multi-Media/Graphic Arts Secretary Oct 1997 to May 2008 Company Name － City , State Assist the Senior Pastor in developing marketing programs realizing a 6% increase in attendance over the previous year. This includes the designing/creation/printing of promotional work including in-house and direct mailings, weekly church program with activities, programs, information and more, and weekly PowerPoint presentations. Assisted with the implementation of a new website realizing a 7% increase in attendance and web management including designing/creating logos, pictures, articles, and e-marketing special events and weekly activities and managing/maintaining staff email accounts and all church correspondence, including mass e-marketing efforts. Created weekly and monthly financial reports used to assist the Financial Secretary in preparing monthly/quarterly/year-end financials. Point of Sale Manager Jan 1989 to Dec 1995 Company Name － City , State Reported directly to store owner providing retail pricing and in-house promotional work for entire store. This included Direct Store Delivery invoicing, preparing annual profit reports and working directly with all account representatives from various food companies. Senior Secretary Jun 2008 to Dec 2009 Company Name － City , State Provide secretarial and administrative support functions to various members of the Retail Leadership Team and their support staff in an efficient and effective manner. Responsible for document preparation and creating presentations and Excel spreadsheets in an organized and timely manner, SAP reports, daily financial reports, and necessary materials for meetings. Support various Category Management initiatives such as maintaining the Tire Book and In-Stock Report, Retail's interim point-of-sale Excel based program. This includes daily maintenance and analytics utilizing Access databases interfaced with Excel. Maintain the Tire Order Pad, the tire replenishment process for Retail including daily maintenance and analytics utilizing Access databases interfaced with Excel. Support various Marketing initiatives, including but not limited to, invoice processing, advertising proofing, distribution of various reports, plant sale rebate processing, data collection and reporting and daily updating and maintaining data for Retail's intranet site (Pit Row). Assist with the annual DMR Conference: Planning and coordinating a cost effective conference, preparing presentations, assisting with the planning of the agenda, planning of team building events, and serving as host and point person for 75+ attendees. Executive Secretary Dec 2009 to Jan 2013 Company Name － City , State Provide administrative and professional support to the Vice President & CIO and HR Director, Global Finance & IT along with 10+ members of the Global Leadership Team and their support staff in an efficient and effective manner. This includes the coordinating and maintaining of schedules, meetings, travel arrangements, managing/submitting expense reports and coordinating the quarterly global leadership meetings. Also, serve as back-up support to the Vice President & Controllerand support staff. Support various Human Resources initiatives such as assisting with the preparation of succession planning, assisting in the interview process, on-boarding process of new hires and transfers and recording of 175+ associates' attendance by entering all exceptions into the database system. Develop and execute the IT Intern and Development Program serving as Steering Committee Lead, which includes the recruiting, training and on-going support of interns and development program associates, hiring managers and mentors. Key actions include leading the team in selecting appropriate positions for interns, selecting mentors for students during their internships, and recruiting top talent from 5 target universities and the INROADS program. Responsible for retaining talent from the intern program either as returning interns or as development program associates. Established a new program process by creating and maintaining 3 websites for the Steering Committee, Interns and Hiring Managers. Support Global Infrastructure Services in the daily maintenance of the Project Tracker database including monitoring email, entering projects and assignments within 2 days of receipt and maintaining resource information. Coordinate quarterly Global Communication Meetings, which includes scheduling, preparation, and assisting in providing technical support with Telecom and Creative Services and creation of the feedback survey. Multi-Media/Graphic Arts Secretary Oct 1997 to May 2008 Company Name － City , State Assist the Senior Pastor in developing marketing programs realizing a 6% increase in attendance over the previous year. This includes the designing/creation/printing of promotional work including in-house and direct mailings, weekly church program with activities, programs, information and more, and weekly PowerPoint presentations. Assisted with the implementation of a new website realizing a 7% increase in attendance and web management including designing/creating logos, pictures, articles, and e-marketing special events and weekly activities and managing/maintaining staff email accounts and all church correspondence, including mass e-marketing efforts. Created weekly and monthly financial reports used to assist the Financial Secretary in preparing monthly/quarterly/year-end financials. Executive Assistant Jan 2013 to Current Company Name － City , State Team with Chief Human Resources Officer and the Senior Vice President, Global Sales and Marketing, providing administrative and professional support to ensure the effective, efficient and confidential operations for the office of the Senior Vice President of Human Resources and the office of Global Sales and Marketing under minimum supervision. Provide HR generalist support for the key processes and tasks associated with Human Resources, which includes executive compensation, succession planning, union relations, executive search, etc. Administrative support includes coordinating and maintaining of schedules, meetings, travel arrangements, managing/submitting expense reports and coordinating the quarterly global leadership meetings. Also, serve as back-up support to the Senior Vice President, Global Communications. Administrative Assistant Jan 1996 to Jan 1997 Company Name － City , State Administrative Assistant to the President/CEO of statewide mental health organization. Collaborated with doctors, therapists, and administrators to originate monthly billing and reports involving corporate accounts such as nursing facilities and state-funded mental health facilities. Responsible for accounts payable/accounts receivable that includes medical billing/processing for the President/CEO's private patients and the month end financial closing process. Responsible for all medical transcription for approximately 10 doctors and therapists. Point of Sale Manager Jan 1989 to Jan 1995 Company Name － City , State Reported directly to store owner providing retail pricing and in-house promotional work for entire store. This included Direct Store Delivery invoicing, preparing annual profit reports and working directly with all account representatives from various food companies. Education Bachelor of Science , Organizational Management Human Resources 2016 Colorado Christian University Graduate Skills MSOffice: PowerPoint, Publisher, Word Excel Desktop Publishing Software: Photoshop,
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ARTS
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HR ASSOCIATE Professional Summary Enthusiastic and goal-oriented HR Professional with 3+ years experience driving innovation and strategy for a global
technology organization. Excellent reputation for proactively resolving problems, communicating effectively, and
driving overall operational improvements. Relocating to the San Francisco Bay Area and seeking a fulltime role
in Human Resources or Talent Acquisition where I can leverage my experience and provide value to the company. Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training and Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite ADP Benefits Branding Budget Oral communication Competitive Email Employee Relations Event Planning Focus Hiring HRIS HR Leadership Marketing MS Excel Microsoft Office Suite Product manager Project Management Public Speaking Recruiting Recruitment Researching Strategy Teamwork Workshops Written Work History HR Associate , 07/2018 to 12/2019 Company Name – City , State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding)
Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake
Led company internship program and facilitated training for interns across different functions and locations
Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees
Proactively communicated with business partners, hiring managers, and external candidates to quickly
resolve issues and ensure overall positive recruitment experience
Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits,
training and development, employee relations, and regulatory compliance. HR Intern , 09/2016 to 12/2017 Company Name – City , State Co-developed university recruitment strategy for Raleigh-based hires by researching
universities and local events, attending career fairs, executing social media strategy to support branding,
serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+
intern applicants to assist in candidate selection process
Learning & Development: Partnered with VP Talent Development to create and present leadership
sustainment webinar for Zenger Folkman 360 feedback participants
Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career
framework deployment
Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt
app as part of the employee onboarding 2.0 development plan. Orientation Leader , 06/2016 to 08/2016 Company Name – City , State Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University
Facilitated parent panels, conducted student small groups and led guided tours for incoming first years
Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students
Enhanced written and oral communication skills throughdaily public speaking and email communication. CurrentUniversity Programs Lead , 12/2019 Company Name – City , State Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for
key skillsets and increase brand awareness in target markets
Played key role in launching the company's first program for new graduate FTE hires
Expanded company intern program from less than 10 to 50+ interns
Communicate with internal stakeholders to determine people strategy and campus hiring targets per
function/location
Develop relationships with key university partners to build campus brand and position the company as an
employer of choice
Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I,
and align with business priorities
Attend on-campus and virtual career fairs, events, and hack-a-thons
Manage budget for all university recruitment related expenses
Measure and evaluate ROI each cycle to determine go-forward investment. Education Bachelor of Science : Business Administration – Human Resource Management, Psychology , 05/2018 North Carolina State University - City , State Graduated Summa Cum Laude, GPA: 3.9 Work History CurrentUniversity Programs Lead , 12/2019 Company Name – City , State Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for
key skillsets and increase brand awareness in target markets
Played key role in launching the company's first program for new graduate FTE hires
Expanded company intern program from less than 10 to 50+ interns
Communicate with internal stakeholders to determine people strategy and campus hiring targets per
function/location
Develop relationships with key university partners to build campus brand and position the company as an
employer of choice
Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I,
and align with business priorities
Attend on-campus and virtual career fairs, events, and hack-a-thons
Manage budget for all university recruitment related expenses
Measure and evaluate ROI each cycle to determine go-forward investment. HR Associate , 07/2018 to 12/2019 Company Name – City , State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding)
Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake
Led company internship program and facilitated training for interns across different functions and locations
Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees
Proactively communicated with business partners, hiring managers, and external candidates to quickly
resolve issues and ensure overall positive recruitment experience
Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits,
training and development, employee relations, and regulatory compliance. HR Intern , 09/2016 to 12/2017 Company Name – City , State Co-developed university recruitment strategy for Raleigh-based hires by researching
universities and local events, attending career fairs, executing social media strategy to support branding,
serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+
intern applicants to assist in candidate selection process
Learning & Development: Partnered with VP Talent Development to create and present leadership
sustainment webinar for Zenger Folkman 360 feedback participants
Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career
framework deployment
Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt
app as part of the employee onboarding 2.0 development plan. Orientation Leader , 06/2016 to 08/2016 Company Name – City , State Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University
Facilitated parent panels, conducted student small groups and led guided tours for incoming first years
Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students
Enhanced written and oral communication skills through daily public speaking and email communication. Affiliations Active Member of SHRM
Volunteer for Prevent Blindness NC
Director of New Members for Delta Gamma Sorority Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training and Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite, ADP, benefits, branding, budget, oral communication, competitive, email, Employee Relations, Event Planning, focus, hiring, HRIS, HR, leadership, Marketing, MS Excel, Microsoft Office Suite, product manager, Project Management, Public Speaking, Recruiting, recruitment, researching, strategy, Teamwork, workshops, written
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HR
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MEMBER ADVOCATE Education and Training 2009 University of the Incarnate Word City , State Bachelor of Business Administration 2011 University of the Incarnate Word City , State Master of Business Administration Professional Experience 01/2012 - Current Company Name － City , State Member Advocate Represent DentaQuest at community events and meetings to provide information to low-income populations about the dental benefits available to Medicaid and CHIP eligible members. Establish, develop, and maintain partnerships with community organizations to identify and coordinate outreach opportunities that will facilitate growth in enrollment. Conduct presentations to promote preventative dental care through good oral hygiene practices and compliance with Texas Health Steps checkups. Provide case management to members in need of care coordination and assist members with claims issues and appeals. 01/2012 Company Name － City , State Provider Relations Specialist Served as a liaison between the Medicaid and CHIP Managed Care contractor and health care providers. Responsible for establishing and maintaining working relationships with the existing provider network. Researched and resolved provider inquiries to include credentialing, claims issues, complaints and grievances. Educated providers on new protocols, policies, and procedures to facilitate process improvements. Ensured provider database and documentation was up to date, accurate, and complete. Assisted with the development and implementation of provider training programs. 01/2011 Company Name － City , State Business Development/Admissions Coordinator Responsible for the development of admission statistics in a long-term acute care hospital setting by developing referral sources and converting referrals into admissions. Responded to inquiries from hospital discharge planners, families, and other referral sources. Conducted facility tours and informed families of potential patients of admission criteria, insurance coverage, and other costs associated with patient care. Verified insurance benefits, obtained prior authorizations, and ensured that all potential barriers to claims payment were addressed and resolved prior to admission. Coordinated the admissions process from start to end and alerted department heads of projected admissions, bed changes, discharges, and protocols for compliance with the patient's managed care insurance requirements. 01/2004 - 01/2009 Company Name － City , State Beneficiary Services Representative Acted as a liaison between TRICARE beneficiaries and health care providers. Provided customer service support to beneficiaries that visited the local TRICARE Service Center by responding to benefit inquiries, resolving claims issues, and assisting with appeals, complaints, and grievances. Advised beneficiaries of health and dental plan options and processed enrollments, disenrollments, primary care provider assignments, and other plan changes. Provided customer support to the local military treatment facility administrative and clinical staff and assisted case management team with referrals and prior authorizations. Traveled within the state of Texas to conduct benefit and enrollment presentations to different military groups, such as active duty service members transitioning to retirement, new active duty service members and base transfers, and National Guard and Reserve members called to full-time active duty services. Provided health care providers with assistance on claims issues, appeals, complaints and grievances. 01/2002 - 01/2004 Company Name － City , State Office Coordinator Served as administrative and clinical support in various office settings throughout hospital organization to include outpatient physical, occupational, and speech therapy, inpatient skilled nursing, and outpatient wound care services. Acquired insurance authorizations for patient services. Prepared all required claims documentation including referrals, treatment plans, and other required correspondence to reduce incidence of denials. Assisted other areas of hospital by investigating and resolving claims discrepancies in order to collect on unpaid patient accounts. Played key role in the opening of hospital's new wound care center by assisting director in all areas of development, including creating policies and procedures, creating forms for clinical and billing staff, and obtaining insurance credentialing for providers. 01/1999 - 01/2001 Company Name － City , State Business Office Manager Managed business office for skilled nursing, rehabilitation, and long-term care facility. Billed Medicaid, Medicare, and private insurance companies for services rendered to patients. Managed facility's accounts receivables and accounts payables. Prepared administrative reports for directors, Chief Financial Officer, and Chief Executive Officer. Responsible for interviewing, hiring, training, and termination of office personnel. Skills accounts payables, accounts receivables, administrative, benefits, billing, oral, customer service, customer support, database, documentation, Financial, forms, hiring, insurance, director, meetings, office, network, nursing, personnel, policies, presentations, protocols, speech, statistics, training programs
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ADVOCATE
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CONSULTANT Summary Results-oriented California CPA who adapts seamlessly to constantly evolving accounting processes and technology. Capable at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes. Skills Complex problem solving Analytical reasoning Financial statement analysis SOX Compliance Business function consolidation Process re-engineering System requirement writing and implementation testing Outstanding interpersonal and organizational skills Excellent Oracle skills in all modules Oracle FSG report writing Advance Excel and Access proficiency High adaptability to new technology Account reconciliation expert Experienced in revenue recognition Experience Company Name City , State Consultant 02/2014 to Current As a member of the special project team to bring client's offshore accounting function back to the U.S., I traveled overseas to thoroughly learn and understand the complex revenue recognition model and subsequently closed year end and provided training to client's U.S. team. The transition went smoothly and efficiently, and it was completed prior to the original target date. Engaged in client's divestiture process, responsible for training and transitioning of accounting
functionality from the client to the buyer, resulting a smooth transition of the sold business unit. Managed monthly maintenance and changes in Oracle Flexfields and Financial Statement Generator (FSG) to
ensure that financial reporting was accurate and reflected the up-to-date corporate rollups. As a member of the Oracle 12 upgrade team, created validation methodologies in order to ensure financial
reporting integrity. Served as a key contributor of the client's monthly and quarterly close and consolidation process, managed
and monitored the database of close tasks and journal entries, coordinated with various accounting groups to
ensure that each close was smooth and timely. Assisted the client in the quarterly and annual audit of financial information with external auditors. Stepped into the role of cost accounting at quarter end with only a few days of notice. In addition to
contributing to a successful quarter end, identified the weakness of existing Inventory and Cost Accounting
process, and recommended solutions and improvements. Company Name City , State Consultant 01/2013 to 01/2014 Responsible for complex monthly revenue recognition, reporting, and trend analysis. Reviewed contracts to interpret, determine, implement, maintain royalty rate database, calculated and
performed royalty variance analysis. Monitored billing and royalty ratio to determine reasonableness and identify billing and royalty miss match,
which prevented incorrect billing/royalty payments. Reviewed monthly closing process, recommended improvements, and implemented work flow streamlining. Identified relevant reports, recommended methodologies, created new journal entries for mid-month close
due to a client company ownership change, and contributed to the timely completion of the acquisition. Utilizing my Accounting and IT hybrid experiences, I researched and identified source data of various
systems, designed and created tools which provided consolidated revenue and expense ratio analysis for the
management team. Company Name City , State IT Business System Analyst 01/2006 to 01/2012 As an Oracle Application "customer facing" resource, I liaised with project managers, enterprise architects,
business users, and various development teams to review, analyze, evaluate, and approve complex business
functional requirements. Partnered with stakeholders to forecast project costs and delivery time to ensure senior management's
successful prioritization of projects. Facilitated joint application design sessions with development teams and created "business requirement
traceable" system requirements, test cases, method of procedures, and short interval schedules, resulting in
efficient and timely delivery of projects. Coordinated design and system requirement approvals and maintained documents in DOORS system to
comply with IT SOX requirements. Actively communicated and participated in problem solving with IT release environment teams during
development, quality assurance, user acceptance testing, production, and post production warranty periods -
to achieve efficient transitions of various project phases. Supervisor of Revenue Accounting and Analysis
Managed three revenue accounting staff members, from their selection, operation and personal growth
development. Conducted one-on-one sessions on a regular basis and performed mid-year and annual reviews. Ensured timely and accurate reporting of service revenue/ARPU in accordance with various GAAP
accounting rules, and contributed to the effort of successfully shortening the company's revenue accounting
closing days from three weeks to four business days. Worked closely with the financial planning team on revenue trend analysis/forecasting, and the operation
team on preparation of documentation and development of revenue recognition methods for new products
and services. Cooperated with external auditors on quarterly and annual audits, and internal teams on SOX control testing
and documentation. Supervised and prepared accurate and timely reports/analysis for all aspects of the financial statements in
relation to revenue, deferred revenue, cost of revenue, and operation metrics. Prepared monthly reporting and analysis packages for the management team, and implemented an enhanced
financial system to streamline revenue reporting. Company Name City , State Corporate Accountant 01/2002 to 01/2006 Performed monthly closing, variance analysis, and reconciliation of complex accounts. Reviewed account balances/aging trends and provided flux analysis for internal financial reporting,
forecasting, and external audits. Participated and contributed account transaction data analysis during the Oracle 11i implementation. Communicated and cooperated with international and domestic subsidiaries to streamline the closing process. Prepared monthly fixed asset mass additions, deletions, depreciation, and inter-department asset transfers. Calculated and recorded monthly foreign exchange gains/losses. Reviewed and interpreted contracts and related accounting publications to ensure appropriate reporting of
various expenses. Documented and implemented accounting control procedures for Sarbanes-Oxley compliance. Company Name City , State Marketing Business Analyst/Accounting Manager 01/2000 to 01/2001 Completed the Cisco/Vovida integration successfully with Cisco Acquisition teams. Facilitated cross-functional global sales meetings between the field and marketing teams resulting in
effective communication and timely resolution of major account issues. 2
Renee Chen
Obtained, consolidated, and analyzed major account information from both the sales and marketing teams on
a continuing basis resulting in the availability of an up-to-date forecasting of quarterly sales revenues. Established the Vovida Networks, Inc. Accounting Department, recruited, trained/managed the staff
accountant, and implemented internal controls into a rapidly growing start-up environment. Provided revenue/expense budgeting, forecasting, and reporting. Cooperated with Cisco acquisition teams on the due diligence process, and closed the acquisition within a
month after the announcement. Company Name City , State Senior Accountant 01/1999 to 01/2000 Responsible for general ledger analysis, monthly and year-end closing, and project revenue/cost analysis. Designed and prepared monthly actual/budget comparative financial statements for departmental managers,
senior executives, and the board of directors. Responsible for revenue and expense forecasting at both the corporate and departmental level. Responsible for reviewing and interpreting contracts to implement revenue recognition policies and
procedures per FASB guidelines. Facilitated tax returns and annual audits with CPA firms. Responsible for managing and maintaining the Platinum/FRS financial reporting system. Company Name City , State Associate Tax Analyst 01/1998 to 01/1999 Performed financial statement auditing. Provided tax research and planning services for a variety of clients. Prepared complex quarterly and annual federal, state, local, property, and sales/use tax returns for multi-state
corporate clients. Assisted clients with their records and provided book-keeping services. Company Name City , State Corporate Tax Analyst 01/1997 to 01/1998 Analyzed a variety of general ledger accounts and interpreted financial information to derive income/losses
for tax reporting purposes. Education and Training Master of Science : Accounting/Taxation San Francisco State University Accounting/Taxation Extensive course training in the fields of corporate finance, taxation, and business law. Bachelor of Science : Business Administration Accounting San Francisco State University Business Administration Accounting Coursework in accounting, finance, marketing, and information systems. Skills Accounting, accountant, Accounts Payable, Accounts Receivable, streamline, application design, auditing, billing, book-keeping, budgeting, budget, business law, business process, Cisco, closing, excellent communication, interpersonal skills, contracts, corporate finance, Cost Accounting, cost analysis, CPA, client, clients, data analysis, database, delivery, documentation, DOORS, due diligence, senior management, external audits, finance, Financial, financial planning, financial
reporting, financial reporting, financial statements, forecasting, foreign exchange, functional, General Ledger, general ledger accounts, information systems, Inventory, managing, marketing, meetings, enterprise, Networks, Oracle, Oracle Application, Oracle Financials, Oracle Financial, Platinum, policies, problem solving, publications, quality assurance, report
writing, reporting, requirement, revenue recognition, sales, Sarbanes-Oxley, Supervisor, system analyst, tax, tax research, tax returns, team player, trend, upgrade, validation, variance analysis, year-end Activities and Honors California CPA.
Completed the UC Santa Cruz Certificate of Project and Program Management.
Coursework in SQL and Relational Database.
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CONSULTANT
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ASSISTANT DIRECTOR Summary Previously doing executive administrative work; experienced in multiple work settings:
maintenance, marketing, finance, health care, customer service, hospitality, educational
and instructional; also achieving artistic experience work as a Choreographer, Dancer,
Videographer, Producer, and Professor; culturally aware and diverse having traveled
internationally; philanthropy work serving as a board member for various non-profit
organizations, volunteering at hospitals, and being active within the community.
I, Annika Kay, at age 33 now, have done and experienced a great deal at a young age; I
am well equip to take on just about any task presented to me and I am extremely
capable and eager to learn that which I do not know yet. I am a professional individual
who is always able to meet deadlines, polite, positive, considerably responsible and
quite astute as well as logical and rational; And strive to maintain both humility and
kindness in all that I do. Skills Final Cut Pro proficient, motion, live-type, camera operation, editing. Computer: Microsoft Office, Excel, Power Point, Quickbooks, Creative Suite, html, 120 wpm, 10-key proficient, online databases, filing and back-up drives, troubleshooting, web-design and graphic design. Writing: copy writing, letters, grants, project proposals, spreadsheets, cost analysis, memos, budget reports, meeting minutes, job descriptions, policies and procedures, handbooks, etc. Experience 12/2012 Assistant Director Company Name － City , State March 2016 Supervisor: Ed Huddleston, Director of Plant Operations x2268 (may call for reference)
GENERAL DESCRIPTION: Assist in the oversight of Plant Operation services; provide information
and serve as a resource to department Administrator(s) and staff; achieve defined objectives by
assisting in planning, evaluating, developing, implementing and maintaining services in
compliance with established guidelines, codes, and regulations; and supervising and directing
assigned staff. DETAILED DESCRIPTION:
- Assesses incidents, complaints, etc as needed and/or assigned (e.g. building break-ins, utility
problems, etc.) for the purpose of resolving or recommending a resolution to the situation. Assists in the development and monitoring of department budget allocations, expenditures,
fund balances and related financial activities for the purpose of ensuring that allocations are
accurate, revenues are recorded, expenses are within budget limits and/or fiscal practices are
followed. Assists, as needed and/or assigned, in the personnel management of department employees
(e.g. selection of new hires, promotions, terminations, transfers, supervision, discipline,
training, etc. for the purpose of maintaining staffing needs and productivity of the work force. Collaborates with internal and external personnel (e.g. department and District
administrators, auditors, public agencies, community members, construction managers,
architects, vendors, etc.) for the purpose of implementing and/or maintaining services and
programs. Coordinates hazardous material (asbestos) containment and/or removal for the purpose of
ensuring that campus is kept in a safe and effective manner and that all relevant legal
regulations and guidelines are complied with. Facilitates and/or participates in meetings and workshops, etc. for the purpose of identifying
issues, developing recommendations, supporting other staff, and serving as a District
representative. Inspects aspects of new construction, repair work, projects, equipment, work orders, daily
maintenance and supplies for the purpose of ensuring that jobs are completed efficiently,
specifications are within regulatory requirements and inspection reports and payment requests
are correct. Monitors campus and department safety and preventative maintenance programs for the
purpose of ensuring school is maintained in a safe condition and in compliance with
OSHA/TOSHA requirements. Prepares a wide variety of written materials (e.g. correspondence, memos, reports,
policy/procedures, budget, etc.) for the purpose of documenting activities, providing written
reference, and/or conveying information. Presents information for the purpose of communicating information, gaining feedback and
ensuring adherence to established internal controls. Researches new products, laws, regulations, etc. for the purpose of recommending purchases,
contracts and proper maintenance of campus wide services. Responds to emergency situations during and after standard hours for the purpose of
resolving immediate safety concerns. SEPT 2012- Instructor/After School Program Specialist, Idyllwild Elementary School (951) 659-0750
JAN 2013 Supervisor: Sue - Director of After School Program. Assisted children with their homework; planned and supervised activities; provided
instruction, maintain order and safety among children,
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AUG 2011- Admin. Assist/Substitute Dance Instructor, Dance Dept of Idyllwild Arts Academy
JULY 2012. Supervised and tended to all dance students relating to injuries, concerns, questions,
and moral support; taught dance classes; videographer for events and auditions;
typed, filed, organized all documents. 06/2011 Owner/Artistic Director City , State Taught and Instructed children from ages 3-16 and adults ages 18-65 in areas of
Modern, Jazz, Hip-Hop, Ballet, Tap, Tribal Fusion, Stretch, and Cardio; producer for all
performances, supervised students, book keeping, billing, maintenance. 06/2009 Office Manager Company Name － City , State 06/2010 Company Name Billing, accounts payable/receivable; scheduling; documentation; meet with parents
and students regarding any concerns, questions, explanations with their lessons or
instructors;
JAN 2009- Video/Media Director, California Institute of the Arts (CalArts) - Valencia, CA
MAY 2009. Taught video production courses in Dance Dept, supervised video assistant and crew,
maintain, re-order, care, instruction, organization of all video/media equipment, set-up
of all equipment and live edit within the theater for performances, updating and
restoring the archive vault, documenting all performances, oversight of all video/media
work within the dept. SmARTS Program - Idyllwild Elementary School. Taught art courses for all levels K-8th: capoeira, drumming, acting and improv, dance
styles including hip-hop, jazz, salsa, African, waltz, and swing. Assisted in fundraiser events and participated in holiday caroling in hospitals. Education and Training 2007 MFA Master's of Fine Arts California Institute of the Arts 2003 BA Bachelor of Arts California State University of Fullerton (CSUF) 2000 HS Diploma Orange County Educational Arts Academy Interests Gave demonstrations and open instruction for multiple dance styles that coincided
with the concert in the park series.
Isis Theater Company
· Stage manager, lighting design/operator, audio design, videographer, fundraising,
served as Board Member.
Art Alliance of Idyllwild
· Organized, set-up, and help ran events, public announcer, served as Board Member.
Page 3
Various Finnish Organizations
Finnish Lutheran Church, Los Angeles Finlandia Foundation, Los Angeles
Scandinavian Foundation, National Finlandia Foundation, The Ladies of the
Kalevala, Finnish Club of North Hollywood. Activities and Honors Golden Key International Honor Society Member of Dean's List and National Dean's List Volunteer for: CHOC Hospital Los Angeles Finlandia Foundation American Scandinavian Foundation Wellspring Wellness Association Peace of Mind Mental Health Additional Information Community Arts Network (CAN)
· Gave demonstrations and open instruction for multiple dance styles that coincided
with the concert in the park series.
Isis Theater Company
· Stage manager, lighting design/operator, audio design, videographer, fundraising,
served as Board Member.
Art Alliance of Idyllwild
· Organized, set-up, and help ran events, public announcer, served as Board Member.
Page 3
Various Finnish Organizations
Finnish Lutheran Church, Los Angeles Finlandia Foundation, Los Angeles
Scandinavian Foundation, National Finlandia Foundation, The Ladies of the
Kalevala, Finnish Club of North Hollywood.
AWARDS / SCHOLARSHIPS / HONORS
Member of Golden Key International Honor Society CSUF (2003)
Member of National Dean's List CSUF (2000-2003)
Distinguished Scholar Award (2000)
GSE Recognition in Excellence in Chemistry and Reading & High Honor Roll (2000)
Awarded the Ahmanson Grant for choreographic work. (2007)
Honored a position on the Interdisciplinary Project Committee. Selects and delegates grant expenditures to
project proposals by students at CalArts.
Awarded the Video/Media Assistantship at CalArts (2006)
Honored as distinguished scholar, presented a speech, representing the dance department at the
graduation commencement ceremony (May 2003) Awarded a small scholarship fund for the recognition.
SCHOLARSHIPS
Christine Lyon Fund Dance Scholarship (CSUF - Fall 2000)
Robert Christianson Dance Scholarship (CSUF - Spring 2001)
Edith Morgan Dance Scholarship (CSUF - Fall 2001)
Robin Johnson Dance Scholarship (CSUF - Spring 2002)
Robert Christianson Dance Scholarship (CSUF - Fall 2002)
Richard Willis Dance Scholarship (CSUF - Spring 2003)
Front and Center Scholarship (CSUF 2001)
Los Angeles Finlandia Foundation scholarship recipient (2001) to attend CSUF for Dance.
National Finlandia Foundation (2002) to attend CSUF for Dance. Skills 10-key, accounts payable, Arts, art, back-up, Billing, book keeping, budget, CA, contracts, copy writing, cost analysis, databases, directing, documentation, editing, edit, filing, Final Cut Pro, financial, grants, html, inspection, Inspects, instruction, Instructor, legal, letters, Director, materials, meetings, Excel, Microsoft Office, Power Point, Monitors, new construction, personnel, personnel management, camera, policies, Researches new products, producer, proposals, Quickbooks, safety, scheduling, spreadsheets, staffing, Supervisor, supervising, supervision, swing, troubleshooting, type, Video, video production, Videography, videographer, web-design and graphic design, workshops, written
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ARTS
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WATER RESOURCES SPECIALIST II Summary Well organized Water Resources Specialist II offering four and a half years of experience in permit writing, land use planning, and development review. Serves as Natural Resources Department lead to assist Lummi Planning and Public Works in obtaining and complying with federal permits for all large development projects on the Lummi Indian Reservation. Experienced in multiple project management, including coordination with contractors, consultants, project managers, project engineers, and agency representatives. Assists community members and applicants in understanding Tribal Codes of Laws and development requirements, including documentation and issuance of stop work orders for land use and permit violations. Conducts site visits and performs assisted wetland delineations in support of development proposals and permit review. Highlights Use of Microsoft Access for permit tracking and documentation Ability to use geographical positioning systems (GPS) in support of field investigations Use of Geographic Information Systems (GIS) to document and present findings Knowledge of Microsoft PowerPoint presentation software Skilled in project management, record keeping, and documentation Ability to work with multiple agencies and other professionals on projects Ability to interact and communicate effectively with the public Highly organized and detail oriented Accomplishments Permit writer and storm water compliance officer for a busy natural resources department, consulting on and developing 100 permits per year while supervising a water quality monitoring program and managing 7-10 storm water projects. Experience Water Resources Specialist II January 2012 to Current Company Name - City , State Review, conduct site visits, consult, develop permit conditions, and maintain records for all Land Use Applications received by the Lummi Planning and Public Works Department. Includes coordination and support of the wetland inventory update program and evaluation of development proposals for impacts to wetlands and other sensitive natural resources. Ensure all federally permitted development projects comply with permit conditions. Includes Storm Water Pollution Plan review and approval, attendance of regular project meetings, coordination with contractors, project managers, project engineers, other agencies, and project file maintenance and documentation. Supervision of surface, marine and ground water monitoring program and associated Water Resources Specialist. Development of project capacity with changing program goals and needs of the department and community. Includes support of field work and operation of a boat for water quality samples collected at marine sample sites. Demonstrated ability to write reports that accurately reflect field conditions and have proven to organize time effectively and meet task objectives in a timely manner. Water Resources Technician III February 2007 to January 2012 Company Name - City , State Coordinated and implemented the surface, marine and groundwater quality monitoring program for the Reservation. Conducted data entry and quality assurance and quality control to ensure collection of high quality usable data. Assisted database programmer with database development for permit and water quality programs. Maintained sampling equipment, ordered supplies and communicated with vendors. North Puget Sound Gypsy Moth Supervisor May 2005 to November 2006 Company Name - City , State Advertised, recruited, hired, trained and supervised six technicians as trappers for the Washington State Gypsy Moth Program. Conducted meetings and attended meetings at the State office in Olympia. Performed planning and quality assurance/quality control activities requiring long hours and travel. Provided coaching and mentoring of technicians as needed. Architectural Control Assistant March 2006 to June 2006 Company Name - City , State Performed building plan submittal, review, and record keeping. Served community members with questions on permit applications. Assisted with preparing agendas for meetings, conducting meetings and documenting meeting minutes. Coordinated and assisted with the Tree Subcommittee site visits. Education Bachelor of Science : Environmental Science and Geology , 2004 Western Washington University - City , State Conducted field studies to determine water quality health of streams, authored many written works, such as lab reports, policy memos, research papers, and co-wrote an Environmental Impact Statement. Prepared classroom presentations. Associate of Science : Freshwater Ecology , 2002 Whatcom Community College - City , State Focus on freshwater ecology of streams and identification of macroinvertebrate assemblages. Skills A tenacious, courteous, diplomatic, and professional self motivated individual who requires minimal supervision.
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AGRICULTURE
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MANAGEMENT CONSULTANT Summary Human capital manager and operations strategist who works with cross-functional teams to translate organizational values and objectives into actions that drive impacts in local and cross-cultural contexts. Highlights Training and development Personnel records maintenance New hire orientation Exceptional interpersonal skills Innovative Cross-Cultural Mediation expertise Consensus building techniques Process improvement strategies Multi-site operations Systems implementation Flexible Self-motivated Market research and analysis Customer-oriented Strategic thinker Schedule management Problem resolution Deadline-oriented Interviewing expertise Performance management strategies Manager coaching and training Event management Strategic planning Global and strategic sourcProject management Leadership/communication skills Product development Business operations organization ing NegotiationsProcedure development Analytical Team building Cost reduction and containment Staff motivation Group behavior and dynamics Outreach programming specialist Exceptional problem solver Articulate and well-spoken Time management Meticulous attention to detail Works well under pressure Accomplishments Process Improvement Oversaw implementation of new phone system which resulted in more cost-effective service. Data Organization Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Training Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Project Management: Initiated [project] which resulted in [positive outcome]. Human Resources: Spearheaded new [program] program which increased retention. Operations Management: Managed [operation]. Handled all functions related to [program]. Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Spearheaded an employee engagement program, resulting in a [ ]% decrease in annual employee turnover.Streamlined the branch operations, resulting in a [ ]% reduction in operating budget.Boosted customer satisfaction ratings by [ ]% in under [ ] months. Experience Management Consultant 06/2014 to 09/2014 Company Name City , State Developed growth plans by identifying key clients, key targets and priority service lines.Generated business development awareness by implementing in-depth sales and marketing training programs.Identified key growth opportunities for the business through [ ].Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.Directed strategic initiatives to achieve [organizational objective].Developed organizational change management strategies. Identified process boundaries and determined opportunities to automate processes and functions.Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.Conducted activity-based analysis of business processes and made recommendations based on the findings.Documented process flows and developed requirements for functional improvements and enhancements.Tracked, analyzed and interpreted trends in [ ] data.Developed metrics used to determine inefficiencies and areas for improvement.Developed organizational change management strategies. Engagement and Operations Coordinator 05/2014 to Current Company Name City , State Directly managed multi-million co-operative budgets supporting global GTM strategy.Identified strategic partnerships and gathered market information to gain a competitive advantage.Generated over $2 million per year in revenues resulting from large-scale direct marketing campaign.Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.Identified "bottlenecks" and implemented new and improved processes and policies.Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.Developed metrics used to determine inefficiencies and areas for improvement.Tracked, analyzed and interpreted trends in [ ] data.Documented process flows and developed requirements for functional improvements and enhancements.Conducted activity-based analysis of business processes and made recommendations based on the findings.Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.Elicited stakeholder feedback and input through interviews and surveys.Defined the scope and goal of new projects, including [ ].Coordinated all department functions for team of [ ] employees.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Accountable for [business area] including overall customer satisfaction.Managed team of [number] of professionals.Spearheaded cross-functional initiative to achieve [objective].Strengthened company's business by leading implementation of [project].Created organizational flow charts and career path reports to evaluate employee compensation information.Designed the employee performance evaluation process and merit program.Created and implemented the exit and interview program process.Created and modified job descriptions within all departments.Worked with senior-level management to create fair and consistent HR policies and procedures.Monitored [ ] project budgets each [ ].Monitored project schedules for [ ] projects at a time.Developed and shared best practices across the company, including [ ].Oversaw the development and launch of [ ].Identified inefficiencies and made recommendations for process improvements.Optimized the overall customer experience through [ ]. President Current Company Name City , State Accountable for [business area] including overall customer satisfaction.Captured 55%+ market share with new product quickly brought to market.Managed team of [number] of professionals.Spearheaded cross-functional initiative to achieve [objective].Strengthened company's business by leading implementation of [project].Built innovative production processes from scratch for a cutting-edge [ ] product.Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.Hired and trained [ ] new employees, which increased the size of the staff by [ ]%.Tracked and evaluated staff performance, and handled all promotions and terminations.Analyzed client requirements, created a business plan and drove strategy development.Identified key growth opportunities for the business through [ ].Managed the day-to-day tactical and long-term strategic activities within the business.Presented company goals and objectives to new principals.Established knowledge-sharing processes for [ ] associates throughout the organization.Coached and mentored [ ] staff members by offering constructive feedback and taking interest in their long-term career growth. Resident Advisor 03/2011 to 05/2012 Company Name City , State Facilitated a weekly discussion group about relationship issues for men and women.Pursued ongoing education and training opportunities to further develop professional skills.Cultivated positive relationships with other mental health professionals, programs and associations.Planned and ran [ ], an outreach event targeted at [ ].Communicated with local agencies, schools, churches, courts and employers regarding client involvement and attendance in programs. Education Bachelor of Arts : Psychology 2014 Biola University City , State , United States of America Minor in International Development Coursework in Business Management Affiliations Gates Millennium Scholarship Alumni Network Biola Provost Advisory Committee
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CONSULTANT
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AFSCME UNION PRESIDENT Summary Focused Operations Manager (union president) successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Highlights Staff development Policy/program development Cross-functional team management Staff training Skilled negotiator Sound judgment Computer-savvy Complex problem solving Calm under pressure Operations management Inventory control Excel spreadsheets Meticulous attention to detail Time management Professional and mature Strong problem solver Labor relations Meeting planning Schedule management Detailed meeting minutes Accomplishments Showed leadership by becoming the vice president of AFSCME District Council 90 eboard. Increased union office organization by developing more efficient filing system and grievance database protocols. Successfully planned and executed trainings/meetings, lunches and special events for groups of 10 to 100+ employees. Developed and implemented first union president manual outlining all proper business procedures and office policies.members. Experience AFSCME Union President 11/2004 to Current Company Name City , State I am highly involved in the oversight and operations of Local 2534's Union office. As a Local Union Training Instructor (LUTI), I prepare and conduct training to other Locals. I am Vice President on AFSCME District Council 90's board. Responsibilities are but not limited to: I oversee a board and steward structure of 12 members as well as indirect supervisor of 3 trustees of our local. Conduct evaluations all training to ensure productive results as a means of improvements. Work as a team player with other Leadership Union Training Instructor (LUTI) to enhance the implementation and so that we are all getting the same information. Ensure all notifications, documents and grievances are processed in a timely manner in order to meet deadlines. Assist the AFSCME Staff Representative in directing operations to ensure the Master Agreement compliances/ Management Directives and Policies. Serve as AFSCME's union expert and spokesperson at trainings, conferences and meetings and acts as a liaison with management, commonwealth, employees, legislators, union laborers and the community Serves as a contact to all internal and external agencies, businesses, bureaus, employees, Penndot Secretaries, Deputy Secretaries and Directors. I plan, direct, control and administer implementation of steward, officer and treasurer training to new and existing officers of AFSCME Locals within the Dauphin County area. Licensing Coordinator 06/2003 to 11/2004 Company Name City , State Provided operational support to the Section Aviation Manager and provided technical assistance to field aviators. I plan, direct, coordinated and control all aspects of public or private airports/heliports to be sure they complied with state regulations ensuring safety procedures. Decisions on whether to initially license, inspect, renew, change status, suspend, abandon or remove their licenses. Responsibilities are but not limited: Contact airports, specialists and supervisors to make decisions on information received for licensing Scheduling inspections and flight request to assist with compliance regulations Check initial applications for clarity, completeness Performs public contact work in gathering information, resolving complaints, engendering support, and providing information. Insures adherence to administrative standards through maintenance of control systems such as: (Excel, Access and Airspace) Create letters through mail merging to all airports and heliports in our system dictating when their license expires Coordinate public hearings required by law for proposed new airports including venue and stenographer support. Grants Assistant 06/2002 to 06/2003 Company Name City , State Supported the Policy and Planning Division with accounting and administrative duties within the grants and revolving loan program. Responsibilities are but not limited: Process time sensitive grant amendments received from airport sponsors/owners Prepared letters to congressmen, state senators and representatives for the State Block Grant Program Created and maintained cash flow spreadsheets for each grant program Implemented accounts payable invoices for grantees funded through the Federal State Block Program Maneuvered the computer systems of (FMIS)Financial Management Information System, (AIMS)Automated Information Management System, Multi-modal Project Management System. Clerk 12/1999 to 06/2002 Company Name City , State Assist with the day to day operations of the inspection sticker counter. Perform implementation of stickers and enforce compliance with regulations. Responsibilities are but not limited to: Maintain inventory levels of supplies to properly maintain the department Effect quality customer service when responding to customer inquires Distribute inspection stickers to Pennsylvania auto dealerships and messenger services Entered quantity of stickers wanted and check for account accuracy Contacted auto dealers, messengers and/or stations when needed information. Clerk 07/1999 to 12/1999 Company Name City , State Assist with day to day operations of the Temporary Plates counter. Perform implementation of temporary tags and enforce compliance with regulations. Responsibilities are but not limited to: Maintain inventory levels of supplies to properly maintain the department Effect quality customer service when responding to customer inquires Distribute temporary tags to Pennsylvania auto dealerships and messenger services Entered quantity of temporary tags requested and check for account accuracy Contacted auto dealers, messengers and/or stations when needed information Ensure the request temporary tags given to customer matches the tags on system. Clerk 2, Vehicle Registration 07/1994 to 03/1998 Company Name City , State Assist with day to day operations for the operations of Department of Transportation's Riverside Office Center (ROC) mailroom. Coordinated different types of mailing machines in ensure proper distribution. Responsibilities are but not limited to: Knowledge of UPS machinery Regulations of the United Parcel System Knowledge of past and current rates of First Class mailings Lifting up to 50 lbs. daily Weighing letters to determine cost. Usage of the Pitney-Bowe machine that inputs cost onto envelopes Maintain inventory levels of supplies to properly maintain the department. Education Graduate : Labor Studies 2005 Penn State Leadership Institute State , USA Graduate : Computer Science 2001 Thompson Institute Computer City , State , USA Graduate 1974 Harrisburg High School City , State AFSCME Local Union Training Instructor (LUTI)
2013 Graduate, AFSCME Council 13 Leadership Institute Public Speaking and Arbitration Study Skills accounting, accounts payable, administrative, AIMS, Arbitration, cash flow, conferences, Council, customer service, directing, Financial Management, grants, Instructor, inventory, Leadership, law, letters, machinery, meetings, Access, Excel, mail, Microsoft Office, Office, Outlook, Powerpoint, Word, Policies, Project Management, Public Speaking, quality, safety, Scheduling, Secretarial, spreadsheets, supervisor, team player, technical assistance, Transportation
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AVIATION
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FINANCE MANAGER Summary Assist an organization that can benefit from my extensive experience in Accounting, training auditing, contract bid preparation and negotiations. Over forty years experience in accounting including Controllerships, Accounts Payable, Payroll, Government Contracting, Auditing, Cost Accounting, Budgeting, and Subgrant Contracting. Organizations I have worked for include Manufacturing and Service Companies such as, Sandia National Laboratory, State of Nevada WIC Program and Office of Navajo Economics (ONEO). Performed many special projects, included preparation of budgets, preparation of Cost Accounting Systems including Cost Accounting System Disclosing Statements, CAS cost impact statements. Assigned liaison with DCAA, DCMA and CDCMA, costing system reviews, evaluation of cost proposals, and defective pricing reviews. Accomplishments Hexcel Corporation representative to Aerospace Industries Association (AIA) Cost Principles Committee. Worked with the AIA Committee in recommending a rewrite of 48CFR15 to refine the definition and determination of commercial pricing provisions. The committee recommendations are now part of the current regulations. Developed computer models, using Excel, to provide plant bidding models and corporate home office allocations to plants. Train Government Contracting Plant Controllers in contract accounting and bid processing. American Legion Fernley Post 37 Adjutant for 3 years. Experience Finance Manager April 2004 to June 2011 Company Name － City , State Responsible for development/monitoring program budgets; Plan and organize program accounting, review and evaluate costing reports, budget status, leases, contracts, and sub grants to identify problems/trends. Train state accounting staff in auditing of sub grants costing methods. Owner March 2001 to August 2004 Company Name － City , State Auditing of Alameda County Fair Food Vendors conformance to contact terms. Audit included Cash sales reporting and use of undercover shoppers. Reporting included reporting daily sales volume and undercover shopper's findings to Fair Management on over 50 vendors. Sales reports used in determining vendor's final space rental based on Sales Volume. Director January 1988 to January 2001 Company Name － City , State Responsibilities included review of Government contract proposals including supportability of direct cost rates and cost accumulation methods for eight plants. Company negotiation representative to DCAA, CACO, DCMA and Prime contractors in defending contract costing methodologies. Hexcel's Chief Financial Officer representative to plants regarding Government contracting and costing issues. Prior to assuming Director position, I Served two years as manager of contract accounting and proposal preparation on B2 Bomber material manufacturing contracts, three years as manager of corporate home office allocations to divisions and was assigned additional duties as manager of company accounts payable and payroll systems with a staff of eight employees. Resolved $8 million of accounts receivable issues related to sales of B2 Bomber material to Northrop Corporation. Senior and Special Projects Auditor January 1979 to January 1987 Company Name － City , State Performed contractor cost proposal reviews on bids related to materials, service and construction contracts being awarded by REECO under Operations and Maintenance (O&M) contract with Department of Energy (DOE). Performed various operational audits, special project audits and trained junior audit staff members. Assigned as Managing Auditor and negotiator for Construction change orders at the Tonopah Stealth Fighter Training base After completion of construction assigned operation audits supervisor. Operational audits included Salvage Sale Operations, food-purchasing procedures, housing operations. Assigned as REECO liaison to USAF Office Special Investigations (OSI) and DOE-Inspector General on investigations of Hot Line fraud assertions on Tonopah Fighter Training Base. Controller January 1978 to January 1979 Company Name － City , State Performed all controller functions for this privately owned fire company that contracted with several major cities and counties in Arizona and Tennessee. Staff included four accounting personnel for accounts payable, payroll, accounts receivable and general accounting. Controller January 1976 to January 1977 Company Name － City , State Approved by two CPA firms to the ONEO Board to assume Controllers function. Responsibilities included supervision of a computerized Fund Accounting system, streamlining accounting functions and training of reservation residences in operation of the computerized system in accordance with GAAP. Reduced accounting/computer staff from thirty-four to twenty-six employees. Decreased annual audit fee by over 40% by having staff prepare audit schedules. Education Bachelor of Science : Accounting , 1966 University of Albuquerque － City , State GPA: Graduated Cum Laude Accounting Graduated Cum Laude Skills Accounting, general accounting, accounts payable, accounts receivable, Auditing, budgets, budget, contracts, controller, CPA, Financial, Government, grants, home office, Director, Managing, materials, Office, negotiation, negotiator, OSI, payroll, personnel, Prime, proposals, proposal, proposal preparation, purchasing, reporting, Sales, supervisor, supervision Professional Affiliations American Legion Department of Nevada Children & Youth Chairman. Developed and implemented Hear Today-Learn Tomorrow program for American Legion Children and Youth Program that supports families help obtain hearing aids for hearing impaired children. Nevada American Legion representative to National Children & Youth Committee. Memberships American Legion Department of Nevada Hear Today-Learn Tomorrow Program Chairman. Associate member of American Bar Association (ABA)until 2002.
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FINANCE
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SUPERINTENDENT II Summary Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 20-year career in the US NAVY. Effective communicator who quickly masters new roles and technologies to achieve positive results. Highlights Microsoft Office Suite (Word, Excel, Outlook, Project); - -Ability to speak effectively before others in and outside the organization Accomplishments Received Global War on Terrorism Service Medal.Maintained 100% accountability of a large section of equipment worth over $6 Million during multiple overseas deployments. Personally responsible for over $10 million of command equipment with no deficiencies, losses or damages. Experience Superintendent II November 2010 to October 2015 Company Name － City , State Initiator in Safety, and ensures team compliance with all Company and OSHA regulated safety requirements and standards. Utilize and ensures compliance with the Project Planning Policy per direction of Assigned Program Manager. Communicate contract requirements, specifications and customer expectations to all departments to ensure incorporation into the Project plan. Analyze schedule information providing progress and forecasts to Management; Identifies variances to project plan that may need immediate Management attention. Identify and obtains written approval for contract change orders. Develop and implement project/production schedules and other resource planning documents. Disseminate work packages and work authorizations, prints and other pertinent project information. Plan, organize, and coordinate resources as a delegate of the projects Program Manager within all phases of ship repair, conversion, and fabrication. Monitor and verify job progress and expenditures. Interface with Supply Chain, Estimating, Quality Assurance, and Crafts to ensure work is accomplished in accordance with the Project Plan. Act as liaison between owners, crafts and other regulatory bodies. Initiate and build collaborative professional relationships with internal and external customers. Aviation Ordnanceman First Class March 2003 to April 2006 Company Name － City , State 40 hours per Week; Materials Handler; $40,000 per Annum; last promoted 12/2006; permanent employee; not on a temporary promotion; Navy Munitions Command CONUS East Division, 255 Ironmonger Road Norfolk VA 23511; Fletcher Saffell , (757)443-0827 ; may contact supervisor. Managed and trained 55 personnel in all aspects of ordnance operation, receipt, issue, stowage, loading, downloading, transship and inventory control of all material handing operation in a safe, efficient and cost effective environment. Excellent planner and organizer: Directly responsible for the safe upload and download of 200 trucks, three Battle Groups and two Amphibious Groups with over 10,000 ton of ordnance per week in support of Operations. The catalyst behind the wall to wall inventory of 43 magazines containing over 500 line items of ammunition material, managing the documentation and correction of all discrepancies for the inventory sampling program. In charge of 10 high risk magazines, received zero discrepancies in the 2005 Explosive Safety Inspection. Unparalleled professional knowledge and management skills: Instrumental in the command re-organization and standup of new Ordnance Handling Department. Manage and train 110 personnel in the handling, issuing and transshipment of ammunition material. Serve as Transport Management Assistant with emphasis on ensuring that all incoming and outgoing material was accounted for. Also, verified that all proper papers and documentation was processed for shipment or general cargo and code on government bills of landing (GBL), commercial bills of landing (CBL) or manifests. Unitize, palletize, package, marks and labels in accordance with standard safety, material movement and packing procedures and requirements have met in preparation for final inspection. Provided all request support for all branches of military and Department of Defense personnel. Aviation Ordnanceman First Class April 1999 to May 2004 Company Name － City , State 40 hours per Week; Aviation Ordnance man; $40,000 per Annum; last promoted Not Specified; permanent employee; not on a temporary promotion; USS DWIGHT D. EISENHOWER, MICHEAL WATTS , UNKNOWN ; may contact supervisor. Directly supervised over 8 personnel in the breakout, strike up, and stowage of conventional forward firing and precision guided weapons resulting in 100 percent mission success. Efficiently pre-staged, assembled, dissembled and transferred over 300,000 pounds of ammunition and 19 air-to air missiles. Updated MAPA C daily for inventory and accountability of ordnance materials used in preparation to support ships and squadrons daily flight schedule. Conducted weekly tag-out audits over 200 danger tags and assisted managing ship's force work permits and work packages. Trained and qualified over 200 shipboard personnel to properly operate the 9m pistol, 12 gauge shotguns, M-14, M-16 rifle and the M-60 machine gun in support of increased shipboard security measures. March 1996 to April 1999 40 hours per Week; Aviation Ordnance man; $30,000 per Annum; last promoted Not Specified; permanent employee; not on a temporary promotion; Navy munitions Command CONUS East Division , 255 Ironmonger Road Norfolk Va. 23511; Carol Green , (757)443-0800 ; may contact supervisor. Transship and inventory control of all material handing operation in a safe, efficient and cost effective environment. Excellent planner and organizer: Directly responsible for the safe upload and download of200 trucks, three Battle Groups and two Amphibious Groups with over 10,000 ton of ordnance per week in support of Operations. The catalyst behind the wall to wall inventory of 43 magazines containing over 500 line items of ammunition material, managing the documentation and correction of all discrepancies for the inventory sampling program. In charge of 10 high risk magazines. Semi-Tractor trailer driver in support of over 5 different line items to/from tenant commands worth over $200 million. Also, verified that all proper papers and documentation was processed for shipment or general cargo and code on government bills of landing (GBL), commercial bills of landing (CBL) or manifests. Unitize, palletize, package, marks and labels in accordance with standard safety, material movement and packing procedures and requirements have met in preparation for final inspection. Provided all request support for all branches of military and Department of Defense personnel. Education High School Diploma : Air Conditioning and Refrigerant , 1990 Georgetown High School － City , State GPA: GPA: 3.5 Air Conditioning and Refrigerant GPA: 3.5 Semester Hours Professional Affiliations Safety Programs Afloat #A-493-2099 NEC Norfolk 10-07 Forklift #J-690-0068 Semi Tractor Driver 26001 LBS and UP 03-06 Magazine Sprinkler Operator & Maintenance CIN(K-041-2048)03-95 SSET (K-830-2213) Shipboard Air Launched Weapons Supervisors (C-646-3103) PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS None Specified Skills accounting, blueprint, budgeting, budgets, business correspondence, C, Computer knowledge, conversion, draw, clients, customer satisfaction, direction, documentation, Estimating, firing, government, government regulations, Inspection, inventory, inventory control, management skills, managing, Materials, Excel, Microsoft Office Suite, Outlook, Word, weapons, Navy, organizer, personnel, progress, Project Planning, promotion, Quality Assurance, read, Safety, supervisor, Supply Chain, written
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AVIATION
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REGIONAL RECRUITER Summary Motivated program management professional, a problem-solver and decision maker; specialized in team leadership, resource
coordination and customer service, who seeks to re-enter the workforce with both feet. Highlights Professional caregiver Extremely organized Program development Conflict resolutionDecision-making ability Team liaison Process improvements Strong written and verbal communication skills Culturally-sensitive MS Office Business correspondence Project coordination Accomplishments Hands-on Human Resources Coordinator with proven international/domestic operational, strategic, change management, and compensation management background. Skilled in organizational reviews, talent management, staffing, recruiting, expatriate management, managing diversity, and advising and influencing executive leadership on organizational issues that have a major business impact. Successfully posted, recruited, interviewed, and hired hundreds of personnel for British government postings across the world. Experience Regional Recruiter 10/2016 to Current Company Name City , State Carry out the full life-cycle recruitment process for a wide range of positions to include posting, sourcing, reviewing resumes and screening candidates, making offers, and following up Manage relationships with Posts delivering effective communication that supports the completion of recruitment activities and tasks Handle administrative related tasks including corresponding with hiring managers and candidates, record retention for recruitments; maintaining applicant tracking system activities related to open and closing of requisitions, entering complete and accurate data for reporting, and other relevant tasks Constantly evaluating area for process efficiency and identifying areas for development in guidance and reporting feedback from customers to senior managers Ensure the recruitments are effectively meeting the business needs and completed following appropriate procedures while meeting response time defined in the Service Level Agreements Partner with Hiring Managers to have a thorough understanding of the vacancy and the actions and customisations required to have a successful recruitment campaign Work with line managers to post open positions internally and externally, and coordinate candidate process up to and including on-boarding Perform other related duties as required and assigned. Healthcare and Education Coordinator 08/2012 to 01/2014 Company Name City Principal point of contact for all healthcare and education queries for citizens and military of the United Kingdom serving across the USA. Enrolled British employees and families in medical, dental and prescription benefits plans, and terminated plans at the conclusion of employment or duty. Ensured military and United Kingdom based citizen's healthcare and education claims are checked and authorized for payment, adjusting as necessary, and negotiated discounts with providers when appropriate. Conducted scheduled healthcare and education reviews and updates of British Defense Staff, created action plans for development, and submitted to the Healthcare and Education Manager for final approval. Precisely completed appropriate claims paperwork, documentation and system entry. Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge. Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation. Oracle Administration Officer 05/2010 to 09/2011 Company Name City Security Clearance obtained March, 2011. Responsible for the financial administration of the British Defense Staff Provided support to the Resource Manager (DI) with primary focus on Oracle 11i functional system and administration tasks Controlled accounting periods and monthly maintenance of currency exchange rates Responsible for the compilation and upload of all payment spreadsheets generated by human resources. Oversaw all travel, medical, and personal claims; ensured Foreign Service compliance and provided swift reimbursements. Lead Pre-Kindergarten Teacher 10/2009 to 05/2010 Company Name City , State Devised and implemented lesson plans for twenty-eight four and five-year old children, based on distinctive cognitive guidelines set by the state and the institution. Interacted and updated parents daily on the various advancements of their children in handwriting, fine motor and large motor development, Spanish language and ASL skill development, and their knowledge on new music, art history, and computer skills. Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans. Addressed behavioral and learning issues with parents and daycare management. Fostered reasoning and problemsolving through active exploration games and activities. Monitored students' educational progress with individual charts and files. Gave one-on-one attention to children while maintaining overall focus on the entire group. Education Bachelor of Arts : Sociology May 2008 University of Maryland City , State Major in Sociology, Minor in Psychology 3.6 GPA Nursing school prerequisites : Anatomy and Physiology I and II, Anatomy and Physiology Lab I and II, Microbiology Associate of Science : Nursing 2018 Baltimore County Community College City , State Registered Nursing Program, Spring of 2017 Languages Conversational Spanish speaking, Intermediate reading and writing. Skills People skills: Strong interpersonal skills, enthusiastic people person, advanced problem-solving, great organizational skills, advanced time management capabilities. Quick learner, skilled in ORACLE and WCN databases, knowledge of international business practices and government structure. Official-sensitive security clearance obtained October, 2016.
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HEALTHCARE
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ADJUNCT INSTRUCTOR, VOLUNTEER CAREER ADVISER Professional Summary Administrative professional with extensive experience in academia, sales, customer service in a number of venues. Highly competent in persuasive customer communication as particularly evidenced in the six years of serving as an on-line sales consultant and business owner. Desires a position in customer service where compelling communication plays a strong role. Core Qualifications Results-oriented Excel in all areas of customer service Client-focused Microsoft Office Reports generation and analysis Contract negotiation/review/drafting Quick learner Training and development Experience Adjunct Instructor, Volunteer Career Adviser Oct 2013 to Current Company Name － City , State Teach courses on American and International Politics. Work with career staff to assist undecided and graduating seniors. Consultant (Company is being dissolved due to declining economy) Jan 2009 to Current Company Name － City , State Began consultancy as a professional and academic writer specializing in grant writing projects. Currently completing coursework in the extension program at the University California at Irvine program for certification as an Independent Educational Consultant. Organizational Culture Advisor, Customer Service Agent (Project work) Jul 2014 to Oct 2014 Company Name － City , State Performed all duties related to the sales and promotion of architectural products. Worked with Vice-President on conceptualizing new ways in workforce training. Apparel Associate -Seasonal Position Jan 2014 to Jan 2014 Company Name － City , State Maintained organization of fitting rooms. Managed return purchases. Worked the register at times of peak business. Secretary to the Board of Directors Oct 2012 to Oct 2013 Company Name － City , State Liaison for the Board to ameliorate tensions between parties during the time the Theatre closed. Director of Education Programs Oct 2005 to Jan 2009 Company Name － City , State Conceptualized and designed a program to retain Millennial and Boomer talent at early career stages and facilitate cross-generational collaboration. Worked with CEO in development of national marketing strategies and product for Millennial "at-risk" students, responsible for assessments and debriefings of key client stakeholders. Director of Career Services Jul 2002 to Oct 2005 Company Name － City , State Changed career services office to career development/service learning model based on Cognitive Information Processing model (one of only 16 such centers nationwide). Realized 40% increase in student usage of services and 67% increase in job placement. Developed a Leadership Fellows Program for national experiential learning opportunities. Changed curriculum to include course for rising sophomores/transitioning juniors: "Seminar on Career Development and Professionalism" combining both theory and extensive praxis Received institutional recognition based on Center achievements. Personally recognized as one of only 3 departmental directors to achieve highest levels of performance excellence, i.e. pushing University forward.". Graduation Auditor/Adjunct Assistant Professor Oct 2001 to Apr 2002 Company Name － City , State Served as assistant registrar in addition to reponsibilities of auditing every senior for suitability to graduate. Also taught courses as Visiting Assistant Professor. Adjunct Associate Professor/Academic Advisor Oct 1996 to Apr 2001 Company Name － City , State Taught 6 classes on Organizational Behavior and Politics. Advised over 100 students. Education B.A , Middle East Studies May 1986 Fordham University － City , State , US GPA: Summa cum Laude Summa cum Laude Middle East Studies, Recipient of High departmental honors. M.A , Political Science 1989 Fordham University － City , State , USA Graduated with GPA of 4.0. Professional Affiliations I have worked with NACE and NAACADA (Academic organizations). I constantly attend either in person (DC) or on-line meetings with a host of organizations that offer professional guidance and advice, Skills Academic adviser and analyst. Consultant with strong client focus, grant writing. Leadership skills in several venues, marketing strategies, office skills, sales, published and technical writer. Additional Information HONORS AND AWARDS Chapter Member of design team of Top National Award Winning Millennial Emotional Intelligence Assessment Product "Education-In-Motion," HR Executive, 2006 Highest Professionalism," University of Charleston, 2002-2003 Outstanding Service Award 2001, New York University New York University Dean's Dissertation Fellowship 4
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APPAREL
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GRAPHIC DESIGNER Experience Graphic Designer January 2014 to January 2015 Company Name － City , State With a personal interest in design, Rowena served as one of the Club Officers from Fall 2014 to Spring 2015 as the Graphic Designer where she designs and creates event posters not only for the club itself but also other clubs on campus. Human Resource Manager - Intern January 2006 Company Name － City , State Sales Person January 2002 to January 2004 Company Name － City , State Education 2010 Holy Innocents' High School Singapore Singapore Journalism , 2015 De Anza College － City , State Journalism Additional Information profile
Rowena is a dedicated aspiring fashion journalist hoping to transfer from De Anza College to Rutgers University in Fall 2016. Skills Graphic Designer, posters
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DESIGNER
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PROPERTY MANAGEMENT ASSISTANT Professional Summary Dedicated Public Relations Specialist with vast experience managing external public relations and media agencies. Skillfully manages multiple tasks and meets tight deadlines in high-pressure environments. Skills Bilingual in English and Spanish Computer skills Creative Writing Strategy development Social media coordination Media relations Critical thinking Campaign management Fact checking Information gathering Strategic Planning Social media marketing Work History Property Management Assistant , 01/2018 to Current Company Name – City , State Introduced prospective tenants to types of units available and performed tours of premises. Communicated with clients and tenants while offering strategic solutions to remedy problems. Communicated effectively with owners, residents and on-site associates. Generated professional networks by engaging in professional, industry and government organizations. Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. Public Relations Coordinator , 08/2017 to 06/2018 Company Name – City , State Identifying clients' needs through market research and analysis and developing forward-thinking strategies. Analyzing clients' objectives and interests in order to create meaningful relations with media and public personas to utilize for campaigns and projects. Creating proposals for various activations and events. Developing and cultivating ambassadors for campaigns. Researching and organizing event elements, including venues, guest speakers, influencers, etc. Executing and monitoring performance of campaigns to boost brand awareness and profitability. Analyzing the results of campaigns and reporting observations to the client through our post-event reports. Drafting and distributing press releases, media alerts, media invites, briefing documents, and opinion editorials. Liaising with journalists to pitch and secure the necessary media coverage. Monitoring media coverage Maintaining an up-to-date media list Compiling monthly reports, and end of campaign reports. Faculty Liaison/Textbook Supervisor , 04/2015 to 06/2017 Company Name – City , State Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Developed strategies to study trends in customer behavior, so as to anticipate future opportunities for growth. Responded to requests for information from media or designated appropriate spokesperson or information source. Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions. Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research. Increased revenues and supported business goals by developing public relations strategies and campaigns. Actively listened to customers' requests, confirming full understanding before addressing concerns. Led projects and analyzed data to identify opportunities for improvement. Resolved problems, improved operations and provided exceptional service. Stockroom Supervisor , 09/2013 to 01/2015 Company Name – State NYC - Mens Shoes, Stocked and replenished merchandise according to store merchandising layouts. Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time. Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns. Education Criminal Justice Bronx Community College - City , State Associate of Arts : Video Game Design Southern New Hampshire University - City , State Certifications Computer Science Certificate, CENTU Dominican Republic - 2009 Intermediate Python Coder/Data Analyst and advancing, DataCamp Skills Bilingual in English and Spanish Computer skills Creative Writing Strategy development Social media coordination Media relations Critical thinking Campaign management Fact checking Information gathering Strategic Planning Social media marketing Work History Property Management Assistant , 01/2018 to Current Company Name – City , State Introduced prospective tenants to types of units available and performed tours of premises. Communicated with clients and tenants while offering strategic solutions to remedy problems. Communicated effectively with owners, residents and on-site associates. Generated professional networks by engaging in professional, industry and government organizations. Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. Public Relations Coordinator , 08/2017 to 06/2018 Company Name – City , State Identifying clients' needs through market research and analysis and developing forward-thinking strategies. Analyzing clients' objectives and interests in order to create meaningful relations with media and public personas to utilize for campaigns and projects. Creating proposals for various activations and events. Developing and cultivating ambassadors for campaigns. Researching and organizing event elements, including venues, guest speakers, influencers, etc. Executing and monitoring performance of campaigns to boost brand awareness and profitability. Analyzing the results of campaigns and reporting observations to the client through our post-event reports. Drafting and distributing press releases, media alerts, media invites, briefing documents, and opinion editorials. Liaising with journalists to pitch and secure the necessary media coverage. Monitoring media coverage Maintaining an up-to-date media list Compiling monthly reports, and end of campaign reports. Faculty Liaison/Textbook Supervisor , 04/2015 to 06/2017 Company Name – City , State Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Developed strategies to study trends in customer behavior, so as to anticipate future opportunities for growth. Responded to requests for information from media or designated appropriate spokesperson or information source. Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions. Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research. Increased revenues and supported business goals by developing public relations strategies and campaigns. Actively listened to customers' requests, confirming full understanding before addressing concerns. Led projects and analyzed data to identify opportunities for improvement. Resolved problems, improved operations and provided exceptional service. Stockroom Supervisor , 09/2013 to 01/2015 Company Name – State NYC - Mens Shoes, Stocked and replenished merchandise according to store merchandising layouts. Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time. Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
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PUBLIC-RELATIONS
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FINANCE MANAGER Summary Flexible Financial Manager with the ability to multi-task, meet deadlines, communicate effectively, develop and motivate staff, general accounting and financial reporting for private and public companies. Highlights Excellent analytical, communication and organizational skills. Demonstrate initiative, responsibility and follow through for "owned work" Strong attention to detail with the ability to multi-task. Self-directed critical thinker. Experience in SOX compliance and controls. Knowledge of business insurance. Experience in Sales and Use taxes, Payroll taxes and 1099 reporting. Knowledge of GAAP, STAT, GASB, FAS60, FAS97, and FAS133 reporting. Protects organization's value by keeping information confidential. Experience Company Name December 2007 to Current Finance Manager City , State •Prepare monthly and quarterly analytics for income statement, balance sheet, budget to actual variances, and earnings by source. •Review and sign off on GAAP and Statutory journal entries into PeopleSoft general ledger. •Prepare GAAP to Statutory reconciliation by product and write commentary for variances. •Prepare quarterly and annual Statutory reporting package by entity financial information, for senior management. •Prepare quarterly financial analysis and Ad-hoc reports for BOLI & COLI products (Bank Owned and Company Owned Life Insurance) •Draft commentary for MD&A (Management Discussion & Analysis) for controller's business segment and provide supporting work papers for certain disclosures. •Act as a liaison and assist internal and external auditors in the planning and execution of quarterly and annual audits, including the resolution of accounting and auditing issues. •Assist in technical accounting research, including evaluating accounting and financial implications of complex transactions and writing white papers supporting conclusions. •Ensure compliance with SOX regulations over internal controls. •Liaison with other departments including CFO, Valuations and Product management to provide accurate and timely data analysis. •Manage and support analysts, including the completion of performance reviews, adequate training and knowledge of accounting rules, company systems and the overall business performance. •Implemented process improvements for EBS (Earnings by Source) and Statutory reporting reducing closing time by two days. •Conducted detailed reconciliation on Policy loans for the State of Connecticut insurance audit. •Reviewed, and streamline FAS 97 journal entry process, reducing closing time by a day. Company Name February 2002 to December 2007 Accounting Manager City , State •Led monthly and year end close process, account analysis and financial statement reconciliations. •Assisted CFO in group consolidation, monthly variance analysis and operational reporting. •Reconciled inter-company, bank and credit card accounts. •Maintained fixed assets schedule and applied monthly depreciation expense. •Prepared journal entries for monthly accruals and re-classes. •Prepared annual schedules for external audits including the resolution of accounting and auditing issues. •Responsible for cash management, including monitoring sweep account activity, direct deposits, lock- box and inter-company transactions. •Negotiated annual merchant discount rates with credit card companies. •Prepared commission reports; approved T&E and weekly A/P selection. •Prepared and filed 1099s reports to Internal Revenue Service. •Provided oversight and general direction to accounting staff (A/P, A/R, Billing, collections and payroll) including recruiting, training and staff performance. •Served as liaison with bank and Insurance contacts, participated in FP&A meetings to help safeguard business objectives. •Reviewed terms of building and automobile leases, and allocate expense to the appropriate entity. •Identified and applied technology related improvements to streamline business processes. •Participated in MAS90 financial software implementation, evaluation and conversion and signed-of on completion. •Streamlined the banking process to increase cash flow for domestic and overseas business. Company Name April 1995 to February 2002 Accounting Supervisor City , State •Prepare weekly and bi-weekly in-house payroll for 300+ employees. •Prepared and Reconciled benefits plan reports and registered company for multi-state tax. • Prepared and filed weekly and bi-weekly federal and state payroll taxes. • Supervised a staff of six (A/P, A/R, Billing, Payroll, Collections and Human Resources). • Reconciled and analyzed income statement and balance sheet accounts. • Reconciled bank and Inter-company accounts; and prepare and post journal entries. • Prepared weekly cash forecast and wire vendor payments. • Maintained fixed assets seclude and post expense. • System administrator, for Mas90/200 including, monthly module closing. • Coordinated quarterly audits with company's external auditors. Resolve and follow-up with accounting or auditing issues. Education Rutgers University 2013 Master of Science : Accounting City , State , United States Anticipated graduation date: May 2013 Kean University Bachelor of Science : Accounting City , State , United States Computer Skills ACCPAC Plus, ADP, Aggreso, Business Works, Cognos Power Play, Fixed Assets Sage Best Software, Hyperion, Future Proof, Jantek, Lotus Notes, Oracle, Mas90/Mas200 Sage Software, Peachtree, PeopleSoft, Quick Books, Real World, and Microsoft office products.
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FINANCE
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AMC COMPUTER SPECIALIST AND INTERN Summary Information Technology Specialist with twenty nine years of experience launching environments focused on telecommunications concepts, principles methods, practices and solutions. Savvy, compassionate, impact oriented performer with attention to detail, technological know-how, and lifecycle project planning expertise. Successfully manages accounts while analyzing technical requirements to ensure client and customer satisfaction and enterprise integrity. Consistently develops innovative and workable solutions to unique customer requirements. An effective IT Manager with a proven track record for building highly productive teams with healthy morale. Promotes security awareness ensuring sound security principles are implemented. Highlights Strong Interpersonal skills Exceptional Listening and perception skills Excels in writing Information Technology SME Timely Efficient Test and Evaluation Expertise Leadership Management Project Management Conflict Resolution Cobol Programming ADA Programming Procurement Clerk BPA's Acquisition Experience COR Formal Briefings Accomplishments I provide spiritual support within my organization on a daily basis. I serve as Branch Chief and Division Chief whenever I am appointed. I Initiate and facilitate impromptu meetings with the technology team to share pertinent information or to solve workplace issues. I am a mentor and sponsor of ATEC HQ's Customer Support Intern and Summer hire. I represent ATEC in many Command sponsored special events as a singer, actress and mistress of ceremonies. Experience AMC Computer Specialist and Intern Sep 1989 to Sep 1992 Company Name － City , State As a Lead Cobol Programmer: Wrote two programs to estimate the cost for the Panama Canal Conflict. Coordinated with QA testers for end-to-end unit testing and post-production testing.Implemented system security and data assurance software.Developed custom software solutions for the organization.Oversaw deployment, configuration and documentation procedures.Implemented and tested enhancement feature requests to enhance product functionality.Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.Drafted two project work plans per week.Organized and held meetings with stakeholders, contractor product teams and customers. Coordinated all hardware acquisitions.Coded user-customizable applications that converted raw data from design engine to easily understandable graphical formats. Computer Specialist (Special Assignment) Jun 1992 to Oct 1993 Company Name － City , State Detailed as Junior Engineer for PM EWRSTA Camp Evans (Wall, New Jersey). In this capacity I assisted the Lead Software Engineer in writing the code to repair the Kiowa 58D helicopter computer module. Project was successful From coding to test and evaluation. Authorized to go TDY to Fort Bragg, N.C. to test our code in the vehicle. Briefed 300 civilians and 60 soldiers on the test, evaluations and repair of the aircraft under of the orders the PMEWRSTA PM Colonel Arthur Hurtado (Fort Myers, Florida) In addition, I served as a Lead Project Manager using the Artemis Schedule Publisher software to track Electronic Warfare systems and the respected repair schedules. Information Technology Specialist Sep 1992 to Sep 2011 Company Name － City , State Experienced in management of principles, evaluation techniques and systems management and planning (2003-2011). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011). Served as the only CECOM Command ADA Programmer. Information Technology Specialist Sep 2011 to Current Company Name － City , State Effective Acting branch and division chief of Customer Support Branch ATEC Headquarters (G6), APG, Maryland (2013-2015). SWE on Information Systems Security (2011-2015). Implements IT concepts, principles and methods and practices, providing technical oversight and Headquarters systems monitoring (2011- 2015). Identifies and solves complex technological problems by determining accuracy and relevance of information while evaluating potential sources of information and disseminating solutions (2011-2015). Efficient planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements (2011-2015). Knowledge of Local Area Network security requirements and techniques tor protecting computer systems from viruses, datatampering, and unauthorized system entry (2011-2015) Skillfully analyzes, plans, designs, implements, documents, assesses, and manages enterprise structural framework(2011-2015). Knowledgeable of system requirements and techniques for planning current and future system architecture requirements (2011-2015). Expertise in Information Technology security principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities leading to security certification or accreditation (2011-2015). Knowledgeable of telecommunications characteristics and capabilities of systems, media, equipment, and related software systems (2011-2015). Ability to assess risk factors and advise on vulnerability to attack from a variety of sources and procedures and methods for protection of systems and applications.(2011-2015). Defines and executes application alignment with business strategy, performance, service levels, business intelligence and management, data privacy, compliance/policy and information security. (2011-2015). Expertly applies analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations (2011-2015). Utilizes knowledge of information technology principles, methods, and security regulations and policies to administer various information security programs (2011-2015). Ensures confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools (2011-2015). Served as Lead IT Specialist providing computer, networking and peripheral support to ATEC Headquarters QIP's in RTC, DTC and JITC (2014) Education Bachelor of Arts , Business Admin and Management January 2016 Pillar College － City , State , USA I am currently a full-time student maintaining a 4.0 GPA in an accelerated program. I have completed the following classes: Organizational Management, Business Management, Business Communications and Theology. Security-Plus Certification
Microsoft Certified Professional (MCP) , Computer Software 2006 CED Solutions － City , State , USA I have earned, maintained and utilized my Security Plus certification. Defense Acquisition University Training Course Completion: ACQ 1 01, 1 30 & 201; SAMJOJ , CLE 003 & 060, ACQ 2036
Army Civilian Training, Education Development and System Courses
Moving from Technical Professional to Management
Project Information Technology Management Information Assurance Fundamentals (IAF) Introduction to Project Management , Acquisition Workforce 2015 Defense Acquisition University － City , State , USA I will acquire my Information Technology Level 3 certification in November 2015. Certifications Microsoft Certified Professional (MCP) Security Plus Skills Procurement Clerk, Purchasing Agent, Computer Programmer, Contracting Officer Representative (COR), Customer Support,Information Technology, Information Security, Hardware, Network systems, Decision Making, Information Systems, IT Strategy, Local Area Network, Microsoft Certified Professional, MCP, Policies, Processes, Project Management, Risk Assessment
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INFORMATION-TECHNOLOGY
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IMPLEMENTATION CONSULTANT Summary Results-oriented digital marketing professional with a background in project management and digital advertising. Experienced with various email platforms (Salesforce Marketing Cloud, Adobe Campaign) dedicated to driving customer satisfaction through highly-customized email software implementations. Works closely with other members of the internal project team and external client teams. Leads client calls to uncover solution requirements, writes and presents requirements documentation to the client, configures and presents the software configuration to the client, and trains clients to enable them on Salesforce Marketing Cloud and its various components. Skills InDesign, Quark XPress, Acrobat, Photoshop, Illustrator, Freehand, Pagemaker, Microsoft Word, Publisher, Excel, Power Point, Pitstop, Quite a Box of Tricks, Fetch and Asura. Experience 11/2013 to Current implementation consultant Company Name Certified trainer in Salesforce Marketing Cloud, experienced in training external client teams on various components of Salesforce Marketing Cloud, either virtually or in person. Knowledgeable in Salesforce Marketing Cloud components including Email Studio, Marketing Cloud Connect integration, MobileConnect, Journey Builder, Contact Builder and Advertising and Social Studio. Familiar with Salesforce.com basics. Familiar with coding SQL to write queries for Salesforce Marketing Cloud solutions. documentation
Experienced in writing requirements documentation and crafting technical solutions and designing flow diagrams for clients to achieve their email marketing campaign requirements utilizing Microsoft Word, Visio and Excel. Keeps record of project requirement changes by updating the requirements documentation throughout the project. Provides test plans to the client for UAT to assist them in testing the configured solution. English major who enjoys writing in any form. Leadership
Leads client calls to effectively keep projects moving forward while minimizing scope creep and managing client expectations, and keeping the client team focused on the current SOW. software implementations and web technologies/technical abilities
Aptitude for software trouble shooting
Experienced in web technologies and coding HTML, CSS and SQL
Familiar with WordPress and Dot Net Nuke frameworks
Familiarity with relational data and data management Consults with new and existing clients to implement solutions and perform initial configurations for their Salesforce Marketing Cloud or Adobe Campaign email software and campaign solutions, with specialization in Salesforce Marketing Cloud. Leads consultative engagements which include discovery calls and solution walk throughs with the client's marketing focused business teams to define, implement or review the configuration of their technical and business-related communication needs. Crafts project documentation which details the client's unique business requirements and email software solution configurations, which include data segmentation and various automations aimed at automating and creating complex client configuration solutions. Provides quality assurance via solution testing and the creation and execution of configuration test plans. Provides client support during go live phase of the project, and performs ongoing support based on SOW requirements. As a certified trainer in Salesforce Marketing Cloud, conducts virtual or onsite training for clients on the email platform or various applications within the Salesforce Marketing Cloud platform. Experienced with various applications and integrations in SFMC, including Email Studio, Marketing Cloud Connect, Journey Builder, Contact Builder, Salesforce.com, and Advertising and Social Studio. Identifies project risks and issues and presents alternatives to the internal team or the client team to alleviate or resolve them. digital media program manager |
indico | july 2012 to november 2013. Promoted to Digital Media Program Manager for Indico, where I planned, executed, and finalized projects according to strict deadlines and within budget for NACS Media Solutions and its subsequent name change of indiCo. This included coordinating resources such as team members and third-party contractors or consultants in order to deliver programs according to plan for the Print on Demand network. Assisted in finalizing contracts and negotiated project deliverables and timelines with stakeholders and vendors. Responsible for defining project objectives, success metrics, and overseeing quality control throughout each project's life cycle with the goal of creating a sustainable
profitable business model. Managed the Grow Custom initiative and co-created a marketing, messaging and sponsorship package for the initiative. Contributed to the writing, layout, and content of the Guide to Custom, the Grow Custom initiative's informational piece, which has sold more than 2,000 copies to NACS members. Sold sponsorships, ads and advertorials to vendors and publishers, and worked with sponsors to ensure that content and ads were received by deadline and transmitted to creative personnel in a timely manner to facilitate creation of the digital and print pieces. Coordinated and performed some technical processes required for implementation related to the ingestion, testing, format revision, distribution and output of print-on-demand and digital files contributed to the NMS and indiCo network, and contributed to development of the digital and print-on-demand interface tools that support file access and distribution. Created content around the Print on Demand and Grow Custom initiatives on the NACS Media Solutions website and Facebook site, and maintained the NACS Media Solutions company website using Dot Net Nuke. Updated and maintained other company websites for various NACS divisions using HTML, CSS and Dot Net Nuke. 01/2011 to 06/2012 digital media specialist |
nacs media solutions Managed the Print on Demand project and implemented the technical processes related to print-on-demand and digital files for NACS Media Solutions. Contributed to the development of the digital and print-on-demand interface tools, workflows and processes that support file access and distribution. Preflighted and corrected book files to ensure optimal print quality. Worked with outside vendors to build a print on demand network for NACS Media Solutions, supplied requirements for the network and worked with vendors from contract phase to completion to create a viable Print on Demand (POD) network. Received a promotion in June of 2012. digital support specialist |
the plain dealer |. 01/1998 to 12/2008 Responsible for processing, preflighting, color correcting, image enhancing and ensuring that sizes, colors, images and content of advertisements sent into the Digital Department via outside customers and agencies printed correctly. Ensured that final reproduction of advertisements was optimal and that everything in the ad displayed as the customer intended. Worked well in a high-pressure, fast-paced environment with daily deadlines. Solely responsible for processing and file transmission of various commercial inserts, gang prints, spadeas, Comics and other direct mail pieces to various printers. Education and Training 2010 Completed coursework for certifications in Web Design/Development: Web Design/Development, Polaris online - http://www.polaris.com
*Studied web design and HTML, CSS, and SQL 1992 Bachelor of Arts : English The University of Akron － City , State English 1992 Bachelor of Arts : Political Science The University of Akron － City , State Political Science Interests March 31, 2016 to present - License 5672023
*Salesforce Marketing Cloud Consultant Certification
*July 18, 2017 to present - License 17482983
*Salesforce certification verification site: http://certification.salesforce.com/verification?&fullname=Veronica%20Gancov
*Studying for PMP certification Skills Dot Net, Acrobat, Adobe, go live, Photoshop, ad, advertisements, ads, Advertising, Pagemaker, book, budget, color, com, concise, content, contracts, CSS, client, clients, client relations, customer service skills, client support, data management, designing, desktop publishing, direct mail, documentation, Email, English, fast, Fetch, Freehand, HTML, http, Illustrator, image, InDesign, layout, Leadership, managing, marketing, messaging, access, Excel, Power Point, Publisher, Microsoft Word, Works, network, NMS, personnel, presenting, various printers, processes, coding, project management, promotion, quality, quality assurance, quality control, Quark XPress, requirement, SQL, trainer, transmission, trouble shooting, troubleshooting, unique, Visio, web design, Web Design/Development, website, websites Additional Information March 31, 2016 to present - License 5672023
*Salesforce Marketing Cloud Consultant Certification
*July 18, 2017 to present - License 17482983
*Salesforce certification verification site: http://certification.salesforce.com/verification?&fullname=Veronica%20Gancov
*Studying for PMP certification
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DIGITAL-MEDIA
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PATIENT ADVOCATE Summary Compassionate and professional Crisis Specialist who believes excellent people skills and open communication are essential functions of successful client advocacy. Highlights Exceptional organizational skills Mediation State government background Proficient in NIMS and ICS Creative problem solver Empathetic Emergency response training Natural leader Excellent interpersonal skills Accomplishments Effectively manage caseloads of more than 50 clients at any given time with Cardon Outreach. Promoted to Case Assistant after 4 months of employment with Chippewa River Industries Received Letter of Recognition and Letter of Accomplishment from the MN DOC Warden for correctional excellence Experience Patient Advocate November 2015 to Current Company Name － City , State Created and maintained all patient accounts in Mpower and updated the hospital on any progression in obtaining Medicaid coverage. Educated patients about the different types of Medicaid Advocated for the patients on their behalf when working with the county to get Medicaid coverage. Managed a caseload up to 50-60 patients. Maintained patient privacy and confidential patient information. Case Assistant/Job and Life Skills Coach July 2013 to November 2015 Company Name － City , State Reported and documented relevant information as it pertained to the clients behaviors and their well being to the Job Developer and DVR. Conducted comprehensive initial in-home and in-office vocational assessments prior to first wraparound meetings. Documented all clients' information including service plans, vocational reports and progress notes. Conducted outreach, advocacy and rehabilitative services for vocational cases and crisis intervention if needed. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills for successful community employment and life skills. Created, "Job Coaching 101" and presented to new and existing job coaches Office Administration Specialist Senior January 2012 to February 2013 Company Name － City , State Promoted to Office Administrator in 2012 in the OPH prison education department Supervised offenders within the education department and kept track of their discipline/payroll Proficient in the MARCS and Crystal Reports databases Drafted memos and letterheads for the Education Director using Microsoft Office Administered TABE testing for offenders obtaining their GED/HSED Coordinated the Reading is Fundamental Book Fair for institution offenders as well as the offender graduation Successfully learned the OPH Offender Education Channel media software, designing a custom schedule for televised education lessons within the institution. Correctional Officer July 2005 to January 2012 Company Name － City , State Enforced resident behavior management system and wrote incident reports for infractions following ICS protocol. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Served as a new officer mentor, member of the Conflict Resolution Committee and a Diversity Instructor Created the training module, "Generations in the Workplace" using Power Point while a Diversity Instructor. Successfully completed the "Learning to Lead" training seminar and the only non-supervisory staff to attend and complete this series Promoted into two Work out of Class opportunities (Corrections Manufacturing Specialist and Office Administration Senior) during my time as an officer. Point of Sale Supervisor March 2002 to August 2004 Company Name － City , State Supervised up to 20 teammates per shift. Analyzed sales transactions and reported them to Sales Manager. Received recognition from the Shopko CEO for providing excellent customer service. Education Sociology Leadership Studies , Present Fort Hays State University － City , State Minor: Leadership Studies A.A.S : Criminal Justice , 6/2005 Rasmussen College － City , State Criminal Justice FEMA - IS-00019.15
Supervisor EEO Course Certification : 10/2015 ICS 100 for Hospitals : 10/2015 FEMA Minnesota Department of Corrections
*Learning to Lead Certificate
*Part one of the departments supervisory course : 1/2012 Skills Public Relations, Case Management, Client Advocacy Community Service Disaster Responder American Red Cross - Altoona, WI (Northwestern Region) January 2016 to Present Currently training via online for Disaster Relief certification Child Adocate Turning Point Domestic Abuse Shelter - River Falls WI March-2005 to June 2005 Worked with children of domestic abuse situations. Led circle groups for children 5 to 10 years old.
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ADVOCATE
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CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR Summary Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point, Management, Payroll, Staffing/Scheduling Strategic Management, Lotus Notes, Hogan, Lease Master, ALS, CPI, CACS, HIS, 10-key, Client relations specialist Conflict resolution techniques Team management Management of remote employees Focused on customer satisfaction Skilled multi-tasker Training and development Scheduling Accomplishments Developing Leaders - Management Training Program. Reduced staff turnover by 20 % in one year by implementing several well-received team and morale-building programs. Experience CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR October 2007 to Current Company Name － City , State Supervising a team of up to 7 - 10 collectors in a proactive and caring way to achieve the delinquency targets provided by upper management. Managed daily operations, dealt with customers and supported and worked with the management to motivate growth. Working with the CBDM team to understand and proactively supervise the daily and weekly performance data that is provided to me. Work closely with upper management to implement efficiency improvement ideas and process improvement initiatives. Assist the Auto Dialer Team in managing and measuring call handling within collections to ensure efficiency of call volume and maintenance if queues. Manage the incentive plan with my team and provide spot incentives as a motivational tool. Listen, document and disperse call recordings for Quality Assurance & training purposes. Monitored progress against strategic objectives Daily coaching of employees in customer service skills, assist them in using effective communication and listening skills to improve customer satisfaction. Conduct employee performance evaluations and be a means of support and encouragement for my team members on a quarterly basis. Guaranteed fulfillment of company policies and procedures. Worked with other managers, team leaders and directors utilizing different organizational development tools and systems to provide coaching on issues related to change management. Coordinated efforts with other departments to meet customers' expectations. Coordinated communications and briefings for new employees. Manage and oversee weekly time card issues, approve OT, check for tardiness, ensure proper HR procedures are being followed by employees. Interviewed, hired and trained new quality Account Resolution Specialists. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately, conflict resolution and r esolved customer questions, issues and complaints. Effectively communicated with team members to maintain clearly defined expectations. OPERATIONS MANAGER June 2006 to May 2007 Company Name － City , State Managed the creation, development and implementation of ticketing solutions for both existing and potential clients through a proprietary ticketing system. Successfully managed the activities of 32 team members in multiple locations. Interviewed, hired, trained and managed new quality ticket office personnel for new and existing clients. Responsible for implementation of anti-fraud security protocols on all ticket stock and Point of Sale terminals. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Supplied technical support to client ticketing locations. Worked with client accounting & marketing departments to custom tailor reports to their needs. Provided detailed monthly departmental reports and updates to senior management. Effectively communicated with team members to maintain clearly defined expectations. OPERATIONS SUPERVISOR November 2003 to June 2006 Company Name － City , State Manage the daily operations of two showrooms, two ticket offices and one call center. Oversee customer inquiries, conflict resolutions and analyzing department productivity & efficiency. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Interviewed, hired and trained new quality ticket office representatives. Reconcile ticket sales with cash deposits and prepares reports or financial settlements regarding ticket office activities and events. Provided detailed monthly departmental reports and updates to senior management. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. TICKETING OPERATIONS MANAGER February 2003 to November 2003 Company Name － City , State Successfully managed the activities of 15 team members in 12 station ticket office. Developed and maintained relationships with third party ticket brokers, generated off property ticket sales from major Las Vegas strip properties, managed ticket office personnel, supervised the setup of events proprietary ticketing system. Implemented & maintained anti-fraud security protocols on all ticket stock and Point of Sale locations. Review or perform balancing, depositing and reporting of daily ticket office receipts, as required. Establish and review operational policies and procedures for ticket office operations. Create and distribute ticket office sales reports. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality ticket office representatives. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately and r esolved customer questions, issues and complaints. Effectively communicated with team members to maintain clearly defined expectations. OPERATIONS MANAGER June 2000 to February 2003 Company Name － City , State Manage and supervise Ticket Office Staff in conjunction with Ticket Office Supervisor. Developed and maintained relationships with entertainers and their management. Assist in the creation and management of the annual department budget. Act as chief liaison for vendors, customer service inquiries and escalated customer issues. Build and maintain events on the proprietary ticking system as assigned. Review or perform balancing, depositing and reporting of daily ticket office receipts, as required. Represent the department at weekly company management meetings and other meetings as. necessary, in the absence of the Director of Entertainment. Assist in the development of an effective and efficient box office staff by hiring qualified workers, providing appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances. Responsible for contract procurement and fulfillment for preforming entertainers in a timely matter and with utmost courtesy. TICKET OFFICE OPERATIONS MANAGER August 1998 to June 2000 Company Name － City , State Duties included managing and assisting the daily operations of the multi-station c ticket office for all incoming phone orders for ticket sales, customer inquiries, and complaints. Facilities creation in Pass2 ticketing system to accommodate upcoming. events in showroom, ballroom, and banquet space. Act as chief liaison for vendors, customer service inquiries and escalated customer issues. Assuring positive customer experience by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer. Education Bachelor of Science : Finance University of Nevada, Las Vegas － City , State , United States Skills 10-key, accounting, budget, BUSINESS ADMINISTRATION, c, call center, cash deposits, change management, coaching, com, CPI, client, clients, customer satisfaction, customer service, customer service skills, database, financial, hiring, Hogan, HR, listening, Lotus Notes, Director, Managing, marketing, meetings, Microsoft
Access, Microsoft Excel, Office, Microsoft Power Point, SharePoint, Microsoft Word, next, Organizational Development, Payroll, personnel, policies, process improvement, procurement, progress, protocols, Quality Assurance, recruiting, reporting, sales, sales reports, Scheduling, settlements, Staffing, strategic, Strategic Management, Supervisor, Supervising, supervision, technical support, phone, Transportation
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BANKING
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ADMINISTRATIVE ASSISTANT Summary Experienced Administrative Assistant with extensive background providing support to college Dean of Student Success, Associate Vice President of Student Affairs and Vice President of Student Affairs. Technically proficient, with experience in using wide range of computer software and systems. Provided support and counsel on projects requiring confidentiality, independent thinking, and competence. Processed budgetary issues, employee records. Triaged and managed student needs. Assisted in college wide committees and projects. Core Qualifications Microsoft Office Suite Datatel Power Campus BlackBoard Student Affairs Record System (SARS) ImageNow Siemens (Call Center Software) Professional Experience 07/2013 to Current ADMINISTRATIVE ASSISTANT Company Name － City , State Responsible for administrative support functions for division Dean. Maintain schedule and coordinate plans for meetings, including logistical, catering and technical needs. Provide support services for department faculty. Supervision/Management Provide oversight for the federal student worker. Process and approve payroll for staff and student worker. Budgetary Support Maintain budget for School of Education Undergraduate and Graduate programs. Process requisitions and purchase orders for all School of Education budget lines. Maintain accurate accounting records. Track and manage travel plans and budget. 01/2005 to 01/2011 ADMINISTRATIVE ASSISTANT Company Name － City , State Provide administrative support to the Dean of Student Success and Vice President of Student Affairs. In this capacity, responsible for: Administrative Support Responsible for administrative support functions for senior level college administrator. Coordinate and prepare all files for discipline and judiciary level actions for both the student and the Judicial Hearing Board. Maintain schedule and coordinate plans for meetings, including logistical, catering and technical needs. Develop metrics on student servicing levels. Provide support services for a professional staff of forty, maintaining balance between student appointments and their academic and college-wide responsibilities in faculty union environment. Design report templates for efficiency monitoring of student mentoring book loan program. Monitor Faculty and Cadre hours to ensure budgetary compliance. Supervision/Management Provide oversight for the Student Success Center front desk staff and student workers. Participate in training new staff both professional and support. Assist in creation of front desk service procedures. Train all new front desk staff and oversee student workers. Customer Service Effectively communicate with students, parents, staff and faculty in accordance with FERPA (Family Educational Rights Privacy Act) regulations. Assist with College's call center during peak periods. Train all new employees on SARS scheduling management system. JENNIFER BODEK 2 Budgetary Support Provide support to the management of Student Success Center Operating Budget. Maintain budget for Title III and PECO Minority Male Mentoring Program grant funds as well as other smaller grant funds within Student Affairs. Process requisitions and purchase orders for all Student Affairs budget lines. Maintain accurate accounting records for federal grants. Streamline College's Foundation book loan process to students, resulting in more efficiency. Technology Support SARS Administrator and Super User (scheduling management system) for Student Affairs; act as software systems contact both inside the college and point of contact for benchmarking information. Provide support to all Student Affairs staff on projects requiring use of basic office software. 01/1999 to 01/2004 ADMINISTRATIVE ASSISTANT Company Name － City , State Assisted with all daily functions of a small family-owned sign shop. Learned use of CASmate and CASwin software to perform basic sign design. Assisted with converting all customer information in paper files to business software. Maintained office and sign production supplies. Performed multiple facets of customer service, from point of inquiry to billing. Researched vendors to ensure getting lowest possible costs to maintain competitive pricing. 01/1998 to 01/1999 ADMINISTRATIVE ASSISTANT Company Name － City , State Performed all front desk receptionist operations, including answering phones and scheduling appointments. Organized small office filing system to better match newer insurance reimbursement procedures. Submitted insurance reimbursement forms for office as well as patients. Provided customers with reminder calls for routine check up scheduling. Kept office and waiting area tidy and welcoming to reduce patient tension while waiting. Education and Training Spring 2013 Bachelor of Science : Business Administration Albright College － City , State Business Administration January 2016 Master of Science Fall 2006 Associate of Liberal Studies Montgomery County Community College － City , State mc3.edu, 610-819-2070
Rodney Altemose, EdD, Executive Director, Bucks County Community College, [email protected], 215-258-7700 Ext. 7750
Andrea M. Porter, M.L.A., Registrar, School of Design, University of Pennsylvania, [email protected], 215-898-6210 Montgomery County Community College Completed CQI Training; participated in Technology Block Party.
Appointed to committees related to College Hall Renovations for Student Affairs, Institutional Effectiveness and Enrollment Management's One Stop Shop, Auxiliary Services Department, Student Affairs Spirit and multiple Hiring Committees.
WRITTEN REFERENCES AVAILABLE UPON REQUEST
Steady Moono, EdD, Vice President of West Campus Skills academic, accounting, Administrative Support, Streamline, balance, basic, benchmarking, billing, book, Budget, call center, competitive, Customer Service, filing, forms, funds, grants, Hiring, imaging, insurance, layout design, Director, meetings, Mentoring, Access, Microsoft Office Suite, office, Microsoft Project, Publisher, payroll, peak, pricing, receptionist, scheduling, Siemens, Supervision, answering phones, Visio, WRITTEN
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APPAREL
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SALES REP Summary Sales Executive offering outstanding sales presentation, communication, closing skills, and team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Desires a high-level position in a professional service oriented environment. Core Accomplishments Founded The Success Group and grew personal sales to $200,000.00 the first year with a steady growth for the next 5 years. Initiated "Program" sales for area Auto Dealerships in Atlanta to purchase imprinted promotional items in mass with each dealership's name with the brand's logo, saving each dealership by quantity purchasing, and increasing our bottom line significantly. Negotiated campaigns in conjunction with radio and print advertising to increase service dept.sales ( Ex: Free teddy bears given for Valentines' Day to the ladies who came in for an oil change.) Partnered with a Non-profit organization increasing our sales to them to over $150,000.00 yearly, helping increase awareness and donations with their donors. Networked within this organization to gain business with other departments. Experience Sales Rep 05/2017 to 04/1993 Company Name Telemarketed to Presidents and CEO's of successful area companies to use our services, averaging 100 calls a week, 13 appointments per wk resulting in 1 sale per wk. Managed a tickler file to boost sales Conducted on-air interviews with Presidents, CEOs, Physicians, and their clients for testimonials. President 12/1998 to Current Company Name City , State Strengthened company's business by leading implementation of [project] . Promotional Advertising Distributor)
Company and Client management expertise including: Business development, promotional sales, interaction with client, supplier, and employees for excellent customer service, marketing communications, budget management for overall operations. Used industry knowledge, listening skills, and creativity to match items for clients needs while staying within their budget. Achieved new business through networking within companies, as well as attending networking events. Partnered with a Non-profit organization increasing our sales to them to over $150,000.00 yearly, helping increase awareness as well as gifts from their donors. Networked within this organization as well as others to gain business with other departments. Associate Producer 04/1993 to 12/1998 Company Name City , State Production company that aired on WSB-TV Project management expertise including: telemarketing, sales, scheduling productions, purchasing air time, managing overall production of segments. Interviewed Presidents and CEO's of companies in the Atlanta Business Arena. Interfaced with the decision makers to quickly determine their needs. Sold and produced 32 segments a year. Negotiated a partnership with WSB-TV to include a segment from Inside America in their Advertising
Packages during the Olympics, resulting in increased revenue for WSB, as well as for Inside America. Examples of the caliber of companies we profiles: Emory Healthcare, Kimberly Clark, Alumax, Coca Cola Bottlers of Chattanooga,. 07/1983 to Current Company Name City , State promotional advertising distributor)
Set appointments with decision makers, networked within companies to gain more business, reorganized the order process for more efficient customer service and follow up of orders, continued education of the industry by attending trade shows, seminars and studying catalogs. Purchased existing company with revenue of $60K per year and grew it to $1.5 Million in 5 Years. Developed programs for large auto dealer with apparel, mugs, and notepads which garnered monthly repeat business. Designed a program for the Masonry Assoc using caps embroidered with the Masonry logo and their own company name. This program resulted in Signature Advertising to become the #1 cap seller in the COUNTRY. Won the "Best of Show" award at the Homebuilders Association Tradeshow. Recommendations
(client)Melinda Gibson
Top qualities: Great Results, High Integrity, Creative
"Karen became a trusted vendor to me. I could consistently trust her for quality products, while keeping to my timeline and budget. She truly went the extra mile for me each time we worked together." April 29, 2010. Education and Training Bachelor of Arts University of Columbus City , State Activities and Honors Member of asi, (Advertising Specialty Institute)
*Member of Atlanta Promotional Marketing Association
*Member of BNI (Business Networking Institute)
*Chairmen for 1st Annual Gardens Alive Summer Soiree & Silent Auction benefitting the Justin Time Foundation for Missing Teens & Young Adults
*Elected to the Board of Directors for Pathway East Walk to Emmaus in 2009
*Elected Secretary for the Board of Directors for Pathway East in 2010
*Elected for the Board of Directors for Trafficking in America Task Force 2011 National Winner of Senior Talent at the COG Jubilee in Strings bowed category in 2004, 2005, 2006. National Runner Up of Senior Talent at COG Jubilee in Piano in 2004. Skills People Skills, New Business Development, Sales, Client Management, Customer Service, Management, Marketing Communications, Networking, Presentations, Team Player Customer Testimonial Melinda Gibson(VP with IN Touch Ministries stated: "Karen became a trusted vendor to me. I could consistently trust her for quality products, while keeping to my timeline and budget.She truly went the extra mile for me each time we worked together." April 29, 2010. Others upon request
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SALES
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CONSULTANT Summary Transition from an Application Developer and secure a position as a Business Analyst or Technical liaison with a company that can fully utilize my education and experience, while offering upward growth and opportunity. Skills Microsoft .Net Visual Basic and C# Blaze Advisor .net Rules Engine HTML, JavaScript Visual Basic 5.0 and C++ programming - Introduction and advanced concepts. Experience Consultant 06/2012 to Current Company Name City , State Managed/Designed/Developed Market Segment determination rules. Rules Service provided account and policy a market segment values of either Mid-Market or Small-Market areas of underwriting. Determining market segments streamlined Underwriting workflows and allowed processing center to efficiently handle insured accounts. Managed/Designed/Developed Underwriting rules question service. Real-time access of questions, per entry screen from online quoting system. Service provided agent or support users immediate access to underwriter questions in regards to the specific entry screen user was working with. Rules provided on-line questions and answers for analysis through Nationwide's underwriting binding authority rules. Managed/Designed/Developed Underwriting Rules based Protocol system which provided underwriter guidance with little or no agent intervention when assessing a policy's insurance risks. Managed outside consultant's work assignments while providing technical leadership in designing process flows, business object model, .net web service changes and rules engine updates. Developed rules decision tables, internal methods, functions and .net field translation for rules engine. Managed/Designed/Developed Single entry System Determination entry rules. Technical lead on the project, single sign on directed user entry into the commercial lines real time quoting system. With less sign on screens, project provided agents and internal users a streamlined process for ease of doing business when initiating a quote. Practiced Lean AM (Application Maintenance), developing IT maintenance efficiencies within our department. Creating huddle cards with work details, "Swim Lanes" for project delivery, and huddle board meetings, allowed our development team to concentrate on quality while removing overhead processing costs. Managed/Designed/Developed Light Touch Underwriting Account renewal rules. Technical lead on the project. Managed renewal rule code deployments into requested test and production environments. Designed Blaze code for renewal rules by routing certain accounts to underwriting and other processing units. Developed decision tables, SRL code functionality to process account authority rules. Project increased policy renewal flow rates by having less underwriter intervention and routing accounts directly into specific processing units. Application Staff Specialist 04/1986 to 06/2012 Company Name City , State Managed/ Developed FICO rule applications using Templates, Decision tables, Rule Sets, Patterns, while integrating SRL code to provide viable business solutions in developing work flow authority levels to processing units, and pertinent policy information to Underwriters. Responsible for developing System, Product rule sets which directed system entry and product availability to both internal users and outside insurance agencies. System successfully routed small market agents to use selected products and lines of business for quicker issuance of Harleysville policies. Small Market rule processes created less call center interaction with agents and generated over $300K in small market premiums in one quarter. Developed/Maintained Web Services for Underwriting Rules Engine. By integrating Commercial lines and Agent Portal data with Blaze (Fair Isaac), rules engine output enhancing Underwriters ability to analyze data in English terms and establish profitable decisions for each policy submitted. Applications consisted of Insurance System/ Product Determination and Underwriting Binding Authority interfaces. Services developed with Visual Studio 2010, C# .Net wrappers integrated XML business objects with Blaze rules software. Developed windows console application for unit testing FICO rules. Testing Framework allowed user to enter test cases through Excel and create XML file input invoking specific Insurance rules. Application increased Business Analyst productivity by allowing more time for writing business rules and less time correcting defects within integration test phase. Software developed with C#, Visual Studio .Net and Microsoft programmability InterOp. Researched/Developed Insurance New Business and Endorsement object models for Policy Binding Authority. Arranged planning sessions with Data Modelers, and Business Analyst to develop schemas using Visual Studio XSD and XML structures. Managed Team Foundation Server deployments for .Net and SQL Database changes. Experienced with Visual Studio TFS source control and Data Backlog Items. Coordinated group meetings, multiple project production implementations with developers concerning deployment strategies and project implementation dates. Designed object models, and system determination process flows. Designed SDLC documentation and deployment procedures for production implementations. Coded .net web services unit testing and analyzing rules requests with proper rules response validating specific rules processes. Managed SQL Server Database valid values table, updating and inserting data rows. Table provided data translation from outside vendor to internal values used by Underwriting Rules Engine. Utilized SQL Server 2008 management system. Developed Legacy mainframe IT specifications for system enhancements related to Agent Portal initiatives. Provided IT technical leadership for legacy mainframe, Quality Assurance using SDLC methodology, Architecture design and implementation of CICS web based applications with DB2 relational database interfaces. Education and Training Bachelor's Business Administration degree : Computer Science Ursinus College Computer Science A.A.S DP : Computer/Applied Science Montgomery County Community College Computer/Applied Science Certificate in Computer Programming. Maxwell Institute, Computer Learning Center Interests Exercise and weight training. Gardening and Recreational Fishing. Skills Blaze Advisor .net 6.10.1, Microsoft C# .net 4.5 framework, Developed Technical Specifications, Business object Models in XML, TFS Source Control, HTML, JavaScript, Technical Leadership, Excel, Quality Assurance, Real-time processing, SDLC, SQL Server Management 2014, Visual Basic 5.0, Microsoft Visual Studio 2013 and 2015.
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CONSULTANT
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SOCIAL MEDIA ANALYST Professional Summary Positive and upbeat Customer Service Specialist bringing 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Skills Social media platforms Complaint resolution Creative problem solving Medical terminology knowledge Account management Computer proficient Good listening skills Customer relationship management Sales proficiency Knowledge of credit disputes Career planning Closing techniques Spanish translation Interviewing Up-selling Record keeping and reporting Work History Social Media Analyst , 10/2018 to Current Company Name – City , State • Assist our community and help resolve inquiries accurately with empathy and on time •Investigate and resolve issues that are reported on social media such.
•Identify inefficiencies in workflow's and suggest solutions • Recognize trends and patterns, and escalate issues outside the companies policy
• Review the reported content within agreed turnaround times and standards of quality
• Top 10% for Quarter 1&2
•High Accuracy
• Display a strong bias to doing what's right for our community in support of leading social media objectives • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience Sr. Career Services Advisor , 02/2016 to 06/2018 Company Name – City , State • Assists students and graduates in securing employment in their field of training. • Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni.
• Provides career coaching, including interviewing techniques and other job search skills training to students and alumni. • Top 10% in the department. • Team collaborations and meetings to identify areas of opportunity in making sure graduate is successful after finding work in their field of study
• Completes telephone interviews and e-mail correspondence to prospective employers to determine their employment needs. • Puts in tasks through system (ZOHO) to provide graduates with resources (Uber, interview attire, academic coaching etc.). Customer Relations Controller , 04/2015 to 02/2016 Company Name – City , State • Responsible for all disputes that come from credit card companies, airlines and consolidator's • Recovered 2,000$ to 10,000 dollars monthly from previous and current dispute cases
• Investigated reason for dispute. Reached out to clients to attain more information on their disputes
• Built dispute packets with all information of customer's reservation made on Webjet.com and prepared paper work explaining all the information I've complied to fight dispute
• Reviewed numerous amounts of reservations that were made on our site the night before just to make sure that the ticket/s being issued to customer were not fraudulent
• Looked closely for IP address, billing address, area code, name, credit card information, departure city and destination along with when tickets were purchased. Investigated heavily that reservations being made were real reservations. I utilized social media to determine if the client has been to any of the cities or countries listed on the reservation to help solve the dispute
• Worked in World Span to review reservations ticketed and Amadeus (Airline programs)
• Received emails everyday by customers that book on our site. I was in charge of creating a separate cue that I worked out of to respond to client inquiries
• Handled all escalated calls when client requested a supervisor
• Created arbitration letters for court when it's been proven that the money is owed to us
• Reached out to airline to ask for waiver to regain any money back before submitting dispute to Credit Card Company IS Escalations Supervisor , 12/2014 to 02/2015 Company Name – City , State • Explained status of dispute (case) as well as provide information we need to continue dispute process.
• Checked with Visa when cases got to pre-arbitration • Closed out cases
• Sent letters and faxes pertaining to dispute cases.
• Researched cases older than 120 days.
• Wrote off amounts after review and consideration.
• Followed up with customers who request supervisor phone call. Disputes Coordinator , 06/2013 to 12/2014 Company Name – City , State • Assisted customers with any account related questions.
• 3-way conferencing merchants to help resolve before going into a dispute.
• Researched into different situations for customers and category their disputes in a program called "Chordiant"
• Followed Up with customers to make sure previous situation has been taken care of, one call resolution
• Reviewed documentation that needs to be submitted to build a stronger case on their dispute, set proper
• Researched information on merchants to get subscriptions canceled for customers.
• Worked with my supervisor and go over strategies that help engage associates with the work they do on a daily.
• Attended “WOW" call sessions where I assist with determining which agents have performed above and beyond.
• Implemented tips to assist with lowering average handle time.
• Received award “ROAR" for being top 5% of the department.
• Participated in focus groups and brain storm on what needs to be improved and what should continue.
• Assisted with process improvement, help change different functions agents do daily by reviewing the information already provided to us the simplify it to make the customer experience smooth. Customer Service Representative , 07/2012 to 06/2013 Company Name – City , State Answered constant flow of customer calls Responded to customer requests for products, services and company information Consulted with outside parties to resolve discrepancies and create effective solutions Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns Provided primary customer support to internal and external customers in fast-paced environment Compiled customer feedback and recommended service delivery improvements to management Education High School Diploma Sickles High School - City , State Skills Social media platforms Complaint resolution Creative problem solving Medical terminology knowledge Account management Computer proficient Good listening skills Customer relationship management Sales proficiency Knowledge of credit disputes Career planning Closing techniques Spanish translation Interviewing Up-selling Record keeping and reporting Work History Social Media Analyst , 10/2018 to Current Company Name – City , State • Assist our community and help resolve inquiries accurately with empathy and on time •Investigate and resolve issues that are reported on social media such.
•Identify inefficiencies in workflow's and suggest solutions • Recognize trends and patterns, and escalate issues outside the companies policy
• Review the reported content within agreed turnaround times and standards of quality
• Top 10% for Quarter 1&2
•High Accuracy
• Display a strong bias to doing what's right for our community in support of leading social media objectives • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience Sr. Career Services Advisor , 02/2016 to 06/2018 Company Name – City , State • Assists students and graduates in securing employment in their field of training. • Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni.
• Provides career coaching, including interviewing techniques and other job search skills training to students and alumni. • Top 10% in the department. • Team collaborations and meetings to identify areas of opportunity in making sure graduate is successful after finding work in their field of study
• Completes telephone interviews and e-mail correspondence to prospective employers to determine their employment needs. • Puts in tasks through system (ZOHO) to provide graduates with resources (Uber, interview attire, academic coaching etc.). Customer Relations Controller , 04/2015 to 02/2016 Company Name – City , State • Responsible for all disputes that come from credit card companies, airlines and consolidator's • Recovered 2,000$ to 10,000 dollars monthly from previous and current dispute cases
• Investigated reason for dispute. Reached out to clients to attain more information on their disputes
• Built dispute packets with all information of customer's reservation made on Webjet.com and prepared paper work explaining all the information I've complied to fight dispute
• Reviewed numerous amounts of reservations that were made on our site the night before just to make sure that the ticket/s being issued to customer were not fraudulent
• Looked closely for IP address, billing address, area code, name, credit card information, departure city and destination along with when tickets were purchased. Investigated heavily that reservations beingmade were real reservations. I utilized social media to determine if the client has been to any of the cities or countries listed on the reservation to help solve the dispute
• Worked in World Span to review reservations ticketed and Amadeus (Airline programs)
• Received emails everyday by customers that book on our site. I was in charge of creating a separate cue that I worked out of to respond to client inquiries
• Handled all escalated calls when client requested a supervisor
• Created arbitration letters for court when it's been proven that the money is owed to us
• Reached out to airline to ask for waiver to regain any money back before submitting dispute to Credit Card Company IS Escalations Supervisor , 12/2014 to 02/2015 Company Name – City , State • Explained status of dispute (case) as well as provide information we need to continue dispute process.
• Checked with Visa when cases got to pre-arbitration • Closed out cases
• Sent letters and faxes pertaining to dispute cases.
• Researched cases older than 120 days.
• Wrote off amounts after review and consideration.
• Followed up with customers who request supervisor phone call. Disputes Coordinator , 06/2013 to 12/2014 Company Name – City , State • Assisted customers with any account related questions.
• 3-way conferencing merchants to help resolve before going into a dispute.
• Researched into different situations for customers and category their disputes in a program called "Chordiant"
• Followed Up with customers to make sure previous situation has been taken care of, one call resolution
• Reviewed documentation that needs to be submitted to build a stronger case on their dispute, set proper
• Researched information on merchants to get subscriptions canceled for customers.
• Worked with my supervisor and go over strategies that help engage associates with the work they do on a daily.
• Attended “WOW" call sessions where I assist with determining which agents have performed above and beyond.
• Implemented tips to assist with lowering average handle time.
• Received award “ROAR" for being top 5% of the department.
• Participated in focus groups and brain storm on what needs to be improved and what should continue.
• Assisted with process improvement, help change different functions agents do daily by reviewing the information already provided to us the simplify it to make the customer experience smooth. Customer Service Representative , 07/2012 to 06/2013 Company Name – City , State Answered constant flow of customer calls Responded to customer requests for products, services and company information Consulted with outside parties to resolve discrepancies and create effective solutions Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns Provided primary customer support to internal and external customers in fast-paced environment Compiled customer feedback and recommended service delivery improvements to management
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DIGITAL-MEDIA
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EXECUTIVE ASSISTANT/OFFICE MANAGER Summary Continue to manage employees to perform their best, while improving productivity and reducing cost Highlights Word, Excel, Outlook, PowerPoint, Adobe, ProDoc, Quickbooks, E2 System Accomplishments Decreased costs by [Number] % by negotiating pricing with vendors regarding wholesale billing and marketing procedures. Experience Executive Assistant/Office Manager , 01/2014 to Current Company Name Schedule and maintain multiple management calendars Daily communication with management, such as President, VP, CFO, COO and Director Research and schedule international and domestic travel arrangements for all traveling employees Prepare, review, update and distribute company revenue report Review, Approve and Enter Accounts Payable Invoices Follow-Up with ongoing tasks, such as scheduling appointments, ensuring correct information for meetings, telephone conferences and personal appointments Maintain company credit card accounts and consult credit card holders on proper usage Maintain company cellular account and employee usage Input and maintain drawings and specifics for Engineering department Schedule management meetings, prepare agenda and minutes (onsite and offsite meetings) Oversee and manage major projects, such as building expansion in Louisiana Analyze company's Master Service Agreements/Non-Disclosure Agreements and ensure execution is correct Prepare Expense Reports and ensure entries and calculations are correct Travel to Louisiana for major meetings Schedule, prepare and host multiple holiday parties (local and out of town). Certified Fitness Trainer , 01/2012 to Current Company Name Improve monthly revenue by client references and satisfaction reflecting my performance Perform marketing and advertising strategies to reach potential clients Improve clientele by being attentive to clients' needs Initiate and manage appointments/training sessions with clients Punctual and prompt attentiveness throughout entire session Communicate effectively with potential and existing clients Ensure appropriate action/attention is addressed with engagements Gained trust with clients by consistent interactions Coordinate and manage clients' weight-loss statistics to best suit clients' needs. Demo Representative , 01/2012 to 01/2014 Company Name Increased revenue at Expositions and Demonstrations, which resulted in top sales 2 consecutive years Improved productivity sales by developing techniques used by sampling products, which resulted in top sales demo representative in greater north Houston area Communicate with customers in diverse settings Perform multiple sampling techniques, such as live sampling Improve positive feedback by offering in-depth knowledge and details of product Manage, coordinate and arrange travel schedules and appointments Present attractive production to urge potential new customers Produce detailed documentation of impact on each demonstration Build and maintain internal/external relationships Manage and fulfill monthly budget requirements. Legal Assistant/Office Manager , 01/2009 to 01/2014 Company Name Successfully improve monthly invoices by enforcing credit terms and agreements with clients Review, proofread, format and approve monthly invoices and income/expense reports Research, prepare, review and interpret legal documents under strict deadlines Oversee ongoing projects, such as mediations, depositions and meetings Provide exceptional follow-through skills in all tasks Coordinate procedures used for new clients to increase efficiency in court filings, mediations, court dates and conferences Perform communication tasks (verbal and written) to public, private and governmental agencies Manage advertising, marketing, scheduling, and collections Trained and supervised seasonal employees by coaching and enforcing routine-consulting regimes Initiate, maintain and organize physical and electronic client files Oversee main schedule and ensure availability and effectively manage time Provide administrative skills, such as close attention to detail, multi-tasking and analytical skills to ensure effectiveness of company. Education Masters of Education : Counseling , May 2018 University of Houston Counseling Bachelor of Science : Psychology & English , May 2014 University of Houston Psychology & English Associate of Arts : English Language , August 2012 Lone Star College English Language Certified Fitness Trainer : August 2012 International Sports Science Association Certifications AHA First Aid, CPR, AED Training Certification, Oxygen Usage & Safety Awareness Training Certification, Bloodbourne Pathogen OSHA Standard 29 CFR 1910.1030(g)(2)(i) Training Certification, Excel Continuing Education, Power Point Continuing Education, ACT! Database, ProDoc E-Filing Webinar Skills Accounts Payable, ACT!, administrative skills, Adobe, advertising, analytical skills, scheduling appointments, attention to detail, budget, coaching, conferences, consulting, CPR, credit, clientele, client, clients, Database, documentation, Expense Reports, Filing, First Aid, legal documents, Director, marketing, meetings, Excel, Outlook, PowerPoint, Power Point, Word, multi-tasking, Pathogen, Quickbooks, Research, Safety, sales 2, sales, scheduling, statistics, telephone, Trainer, travel arrangements, arrange travel, written
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FITNESS
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