I love this place they are friendly and did an excellent job repairing my shoes at a affordable price!! I recommend it!
great costumer service and really fast turn around. they even fixed my button. I'm really happy with there work.
Excellent job on my leather wallet. Great pricing and will use it again.
Do not trust this people-very expensive!
TENAYA LOCATION --- DO NOT TAKE YOUR SHOES HERE!!! I never got to actually meet the person who worked on my shoe because he was never there. I should have known when I was waiting in the line and the person in front of me told me the place sucked. I just thought it was him, but I should have walked out of the door then. I dropped off my shoe for a loose heal repair, picked it up a week later and it wasn't fixed and they had stretched out the shoe so that it no longer fit properly. I tool it back explaining the heal was still loose and it took over two weeks for them to call me back to come pick it up. Picked it up and yes they did do something to it, the heal was put on crooked and finger prints were melted into the heal. How did that happen you say, I want to know the same thing. So instead of offering me a legitimate refund the person behind the counter starts pulling money out of his wallet saying you want money I have twenty dollars. Seriously! Is this just Vegas or is customer service just a thing of the past. Besides bad customer service the person who fixes the shoes does a terrible job. DO NOT DO BUSINESS HERE!!!!
I recently moved from san diego and was in need of a shoe repair shop who does shoe lift . I came across Alex shoe repair and was told to come down with my shoe for pricing. Upon arrival at the shop and Alex examining the short, he said it will cost me $175. He asked me the price I paid for my lift and responded $55. Alex laughed and adviced me to take it to the shop I went to in order to save money. He said, you will not find any shop that will charge any lesser. That's when I found Mike's shop. I brought my shoe in and he gave me the same price I paid for at the shoe repair place in San Diego. Mike provided a legendary experience and definitely a returning customer. I would like to thank you .
I took a pair of cole haan blk. loafers. Instructed the clerk to be resoled and new heels put on exactly the way they were when new.I told her 2 different times the way I expected to have them done. .I had to leave a deposit of 20.00 which thought was a little strange,after all he has my 200.00 shoes a week later when I went to pick up my shoes the job was not the way I had instructed the clerk to have them repaired ,when I complained to the owner he says they don't make that heel any more I said your suppose to be a leather craftsman and you can't make a simple heel? I said for 48.50 you should be able to do the job exactly the way they were when they were new..I would not recommend this shop for any repair work. All I wanted was to have them repaired propertly. the only positive thing I can say is that he polished them .
This is an absolute HORRIBLE repair place!!! Don't waste your time! I wish I could post pictures on this. These A-holes destroyed 2 pairs of expensive shoes and then have the audacity to get rude with me!!! I will NEVER use Magic Shoe Repair again and would recommend you not even waste your time either! It was the store on Ranch Dr. (which is where they send out all the jobs other than a simple shoe shine) that did the damage and where I received the rude response. Great Job on the customer retention D-bags! They must have money to burn and business coming out of their ears to treat a customer that way… twice! Magic… yeah right, more like Black Magic! I'll be driving past their store to be going to their competitor in Boca Park.