Luxe Private Clinic, based in Nottingham, provides a luxury non-surgical treatment service. Having recently been awarded Whatclinic's 2017 'Patient Service Award', Luxe prides itself on the ultimate client experience – "from initial phone call to superior after care." With this in mind, we spoke to Founder & Managing Director Rueben Thaxter about why Luxe engaged the services of telephone answering specialists PA Answer.
In your profession you provide treatments that are important to people, so is the initial contact point important in building trust in your clinic? Is this a reason you chose PA Answer?
And how have PA Answer's team delivered in this area?
Has PA answer had a positive effect on your business? Are you booking more clients since using the service?
"Yes, I would say we're booking more clients. We're not missing any enquiries now, whereas before we were.
"Initially we had a receptionist who took the calls alongside handling things in the clinic. We missed calls, when she was in the middle of something or busy greeting clients.
"If you don't answer calls, you lose business. A client will ring elsewhere – if they ring three other companies who all answer and you don't, you're not going to be in the running for their business. That's why I decided to use the service.
What is the best thing about PA Answer's service?
"They have helped a lot with the business in terms of freeing up time and gaining more bookings.