All major EMR vendors claim to be focused on creating a highly usable experience for clinician users, but what is the day-to-day user experience really like? KLAS interviewed 91 physician leadership professionals to gather their unique, representative insights as to the truth of vendors' claims and the current state of EMR usability. Including feedback regarding organizational, end-user, and vendor dynamics, these leadership perspectives encapsulate broader insights as to the key successes, shortcomings, and frustrations clinicians currently experience with EMR usability. Though perceptions from physician leadership often differ from the end user experience, these views encompass a wider view of vendor performance.