That said, many live chat extensions for online stores give you a much too intimidating interface using tools that are overkill for this type of basic support medium.
You're not likely to locate anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with clients who want answers quickly.
So let's have a deeper look to the live chat platform to know who it's ideal for and all of the features are impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their website. Its attributes include unlimited agents, unlimited chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and determined that it's generally favorable ratings. We also shared its available pricing options.
Users who gave Pure Chat a favorable review said that the app is simple to set up and navigate due to its user-friendly interface. They also like the way the tab switches into a email form when all the operators are offline.
A user who left a positive review of Chat on G2 Crowd said they were able to persuade customers to commit to a buy within minutes of communication through the program. He also likes how the tool supplies them with a way to answer customers' questions quickly and promote their products without the usage of mobile calls.
An individual who left a negative overview of Chat on Capterra complained about getting timed out with notifications. He clarified that making it difficult to keep agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they've been logged off.
Implementing a chat box on your website only requires a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like before, during and following the conversation. Feel free to modify about colors, set triggers for as soon as the chat box pops open and then configure the forms that you need individuals to fill out before talking to you.
Both iOS and Android apps are offered for people who would love to manage live chats while on the go. By way of example, if you have to leave the workplace but still wish to give the best support out there, you won't need to fret about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are taken over to the mobile apps. You have settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it doesn't matter where you are when seeing who is on your site in real time. Your customer service is continually handled, since it functions like texting from the cell phone.
The reporting is just one of the strongest parts of Chat, because it not only provides you the performance for exporting reports, but it provides amazing graphs and vision for viewing chat metrics over time. It is possible to monitor your client satisfaction to make decisions about your employees or to figure out which particular clients you might be spending too much time .
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will find for live chat. For example, a site is supplied for reading about updates and suggestions, while the Guides page is full of advice about the best way best to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you a good idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn't find any support modules for calling in or emailing, so it seems as if you are going to have to complete most of the research yourself.
Pure Chat does not have a free trial. However, you do not need one at all, because the provider delivers a solid free plan you can continue to use for as long as you want. The paid programs are reasonably priced too, along with the monthly payments bring along a broad set of features that you don't get with the free bundle.
Free — For $0 you receive support for a single user, one site, unlimited chats per month, per one day chat history and native cellular programs.
Starter — For $20 a month you get support for two consumers, two sites, unlimited chats each month, per 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Growth — For $100 a month you get everything from the former plan and service for ten users, five sites, an unlimited chat history and the ability to remove the Pure Chat branding.
We like the Free plan for people just testing out the system, but the true functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you have to receive all of the way up to the $100 a month strategy to eliminate branding.
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