Rated 1 out of 5 by jajst35 from Boat anchor KitchenAid (& thus, Whirlpool) has made piece of junk. Don't waste your money. Amazon reviews are far more accurate than this company website. We first had the fan break, just after owning for 13 months. We paid for the replacement. You would think a 500$ microwave would not break down so soon. We were committed to this piece of junk b/c it was 'built-in' with the trip kit. So, we paid for the repair, 250$ later. Now after 3 years, it doesn't heat food, thus the magnetron broke. Kicking it to the curb & will never buy another KitchenAid or Whirlpool appliance again. There are far better products out there that will last much longer than this 500 dollar lawn art.
Rated 1 out of 5 by mjsmms from Rust in microwave in less than 4 years !? We remodeled our entire kitchen with KitchenAid appliances less than 4 years ago. This microwave already has rust inside of it. The rust is forming at the seams and corners in addition to the round protrusions in the top. Called Support. That went no where. As a point of reference, before we remodeled our kitchen, the old microwave that came with the house was a Roper. My wife couldn't wait for it to fail so that she could buy new appliances. It never failed (or showed any rust like this has) in the 19 years that it was in the house. Why does this have rust at only 3.5 years and why won't KitchenAid (Whirlpool) do anything about it?
Rated 1 out of 5 by Disappointed customer from Disappointed Had it for about 2-1/2 years. One day, heard a loud spark and it stopped working. Called repair guys and paid for the visit. They said that the magnetron is not working. They were going to replace it. However, for this particular model, that part is not available. So, the only option is for us to buy a new one. This is the second KitchenAid product that gave us trouble. We had to replace a part of the dishwasher as well earlier. At least we were able to get the part for it. Our builder chose this brand. Since every other appliance in the kitchen is of the same brand, we cannot just buy a better microwave from a company that we prefer.
Rated 1 out of 5 by JH from Would not recommend We purchased all Kitchen Aid Appliances when we built our home. We have only had them 3 years. This microwave has now stopped heating and must be replaced with a new one. When you pay this price for an appliance you expect them to last for more than 3 years. Mine was installed with a trim kit into my cabinets so now I am forced to replace basically with the same unit. I do not want to purchase another kitchen aid however. We have also had to have 3 service calls on refrigerator as well. I called into customer service but was told the microwave only has 1 year warranty and they are non serviceable. So even if I wanted to get it fixed I can not.
Rated 5 out of 5 by Anonymous from Perfect Fit! I bought this to replace my ever faithful 13 year old KitchenAid microwave (KCMS 145JSS) that finally gave out. After years of wear, the door lever mechanism ultimately failed but the electronics were still running strong. I needed to find a replacement that would fit the existing trim kit which was precisely measured during the preparation of our custom made kitchen cabinetry. With a desire to stay with the best, I wanted another KitchenAid. While my previous microwave had been discontinued, I was able to find a suitable match among the current models and voilà... the 1200-watt Countertop Microwave Oven, Architect Series II. It has all the features we wanted and it's a perfect fit!
Rated 1 out of 5 by JA from Second Microwave - Same Issues We upgraded to this model when we built our house in 2013. About a year later, the microwave began to shut off by itself during operation. In addition, it would not begin cooking at times, unless we slammed the door closed, or banged on the door. KitchenAid replaced the Microwave and all was good until about a year later when the same set of issues arose. We are in the process of replacing the microwave now. We were very disappointed, especially since the same issues arose with two different ovens. Our assumption is it is a flaw in the design of the door resulting in the oven not realizing that the door is closed, or worse, the door isn't securely closed.
Rated 4 out of 5 by pinehurstuser17 from Attractive, easy to use We don't try to do tricky things with a microwave. Boil water for tea and reheat left-overs are about the primary uses. These are easily accomplished. Our old microwave (GE Profile about 8 years old) had a one button (one to three minute) heat capability. This one takes at least 3 keystrokes for the same outcome. One of the presets (like "reheat pizza") may do the trick but I haven't experimented with them. Looking through the door from the inside out, there appears to be spots on the glass but they are on the inside. Don't know if this is expected or a default. Generally, the way we use the appliance, it isn't a great advance over our older one but it is prettier.
Rated 4 out of 5 by NoDak Girl from Easy to use We bought this microwave about a month ago when we updated our appliances in our kitchen. And replaces a similar KitchenAid microwave. I like the large glass viewing area and the ease-of-use. I am disappointed that it doesn't have more sensor cooking. This sensor cookimg for reheating a dinner plate and cooking fresh and frozen vegetables. My old microwave also did sensor cooking of popcorn and potatoes and reheating of casseroles, and soups. I have also had moisture build up between the glass and the door with this microwave which I have never had with any other microwave. It is happened twice in less than a month.
Rated 1 out of 5 by SarahS612 from Had this microwave for 3 yrs, already breaking! We bought a newly built home, which had this microwave installed. We bought the home in February 2016. It has started not cooking the food once a time has been entered and the start button has been pushed. Sometimes when you close the door the light and fan turn on by themselves. Sometimes when you enter your time and press start it will begin to cook and turn off. This is the second Kitchenaid appliance we are having issues with. Our dishwasher, also installed in this new home, mildews our dishes and cups before the load is full enough to run. We were told by Kitchenaid this is normal due to the tight seal. Never again will my husband and I use Kitchenaid appliances!!!
Rated 2 out of 5 by JavierN from Magnetron broken after a 2.5 years?? I didn't know that a broken Microware was possible. They are a mature product on almost every brand, simple and reliable piece of equipment Well, not on this KitchenAid $600 appliance. We bought this brand new house 2 years ago and came with this model installed. Yesterday we used as usual in the afternoon, but a night clock was off. Taking a close look lights didn't switch on when the door opened, and a noise was caming from inside. Unplugged because right side was very hot (with no heating job workig in). Thanks God I did it and didn't went to sleep with that connected. Magnetron was in short and probably a fire were about to spark!! I do not recommend this product.