As a travel search engine, Skyscanner is a tool to help you plan your trip but we don't take bookings or payments of any kind. This is because when you have found what you are looking for, we transfer you to the hotel provider to complete your booking. So your booking is with them, rather than with Skyscanner.
Once you've made a booking, the hotel provider will send you a confirmation email. If you haven't received that email, we recommend checking your spam or trash email folders, as sometimes emails from unrecognised sources can end up there. If you still can't find the email, we recommend that you contact the hotel provider directly. If you can't remember who you booked with, you can usually check your credit card statement for a company name. If you're still struggling, please get in touch via the button below and we'll do our best to help out.