Who We Are - Empereon Constar | Whatever your challenge, We have the solution!
A Culture of Innovation, Quality, and Integrity.
Empereon-Constar's culture of innovation, quality, and integrity is a key component of our success.
Empereon-Constar is a leading business process outsourcing company providing end-to-end customer engagement and customer management solutions through two distinct, but affiliated, privately held entities, Empereon Marketing LLC and Constar Financial Services LLC. Empereon Marketing was founded in 1997 followed in 2008 by Constar Financial Services, which was launched as a full-service customer management and accounts receivable company.
In 2016, Empereon-Constar launched nearshore operations in our Baja, Mexico facility, which is majority owned and operated as Empereon International and Constar International. In 2017, Empereon-Constar announced its new joint venture – HQC International, which established a strategic collaboration between Empereon-Constar and HQC LLC and leverages the expertise and global resources of both companies. Today, Empereon-Constar solutions enhance the consumer account life cycle and brand on behalf of Fortune 500 global clients.
A leader in operational excellence and an expert in client relationship management, Empereon-Constar established a culture of innovation, quality, and integrity that creates real value for our clients and their customers.
Leading by example our CEO Travis Bowley has fostered a company culture defined by our core values which guide our day-to-day activities and create real value for our clients and their customers.
At Empereon-Constar, our culture is a key component of our success and a distinct competitive advantage that provides direct measurable benefit to our clients.
Customer relationships are at the heart of our business. Empereon-Constar zealously protects the client's image and builds brand loyalty for the client's customers from the beginning of the account relationship through all phases of the account lifecycle. This partnership approach, coupled with performance across the lifecycle of consumer accounts, has resulted in an average tenure of client partnership to exceed the industry norm of more than eight years.
Ethics and integrity are foundational for company and individual behavior and performance. The company is extremely nimble and can expertly develop and test new ideas or customer programs for clients.
Beyond their expertise and years of experience, leadership is extremely competitive, passionate, with a strong work ethic. This, combined, with a culture of promotion from within based upon performance, results in a committed to excellence and effective team. In fact, the team is recognized by clients both quarterly and annually for operational excellence including leadership performance and quality client service delivery.
Empereon-Constar is committed to upholding the core competencies that have generated its current growth. Values of integrity, leadership, partnership, and employee development and growth are fundamental and remain requirements for the future. As opportunities for new services and customers continue to expand rapidly, Empereon-Constar is committed to delivering increased value to its clients.