Welcome to PetVillas.co.uk! We trust that we will be able to fulfil your order and handle your business in a satisfactory and timely manner.
This Site is owned and operated by the Forward Internet Group Limited (trading as PetVillas.co.uk) ("We", "Us"). If you would like to contact us about anything contained on the Site then please contact us by email at support@petvillas.co.uk.
These Conditions of Sale (along with our Terms and Conditions) set out the terms and conditions on which We supply the products available on the Site (the "Products"). Please read these Conditions of Sale and Terms and Conditions carefully before using the Site and before ordering any Products via the Site. By using the Site and/or ordering any of the Products you signify that you have read, understand and agree to be bound by these Conditions of Sale and Terms and Conditions. You can print a copy of these Terms and Conditions by clicking on the print icon on your browser.
These Conditions of Sale and Terms and Conditions shall apply to all sales of the Products by Us via the Site and shall supersede any other terms or conditions contained or referred to elsewhere or implied by trade, custom, practice or course of dealing unless specifically agreed to in writing by Us.
We deliver most orders free of delivery charges. We only deliver to UK mainland and do not accept orders outside of the UK. Some parts of Scotland (including the Highlands), the Channel Islands, Northern Ireland, Isle of Man and Isle of Wight are usually subject to a freight surcharge, if so, we will contact you to let you know the charge before processing your order.
Orders normally ship the next working day, which you should receive in 1-2 working days, thus most orders are estimated to be delivered in 2-5 working days. However, delays for a number of reasons may occur. If we are aware of any extended delays to your order, we will contact you as soon as possible and advise you of your options, including the opportunity to cancel your order.
Please note on your order if you need to arrange a specific delivery date, and you will be contacted. We can only arrange deliveries for Tuesdays – Fridays. All deliveries and packages and original boxes must be stored in a safe location, as we are unable to accept any returns once packaging is damaged or the item is used.
By placing an order via the Site, you indicate an offer to buy the Product and acceptance of these Conditions of Sale and our Terms and Conditions. All orders are subject to acceptance by Us and We are entitled to refuse any order placed by you. We will provide written confirmation of your order to the email address that you submit when placing your order, but such confirmation will not constitute our acceptance of that order. We indicate Our acceptance of your offer when We have received full payment from you, at which point a contract is formed. We require payment for the Product in full before such Product is shipped. If we are unable to fulfill an order after accepting payment we may refund your money and cancel the contract.
We may revise, discontinue or modify products or services at any time without prior notice to you and products may become unavailable without notice. We shall have no liability of any kind if any product or service is not available.You undertake that all details you provide to Us for the purpose of purchasing Products via the Site will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any Products. If payment is not received in full, We will be under no obligation to deliver the Products.
Payment for all Products will be made via a third party provider payment service. You will be required to submit your payment details to such third party provider and you may also be required to accept additional terms and conditions in relation to the use of that service. We cannot accept, and hereby exclude to the fullest extent permitted by applicable law, any liability arising out of or in connection with your use of such third party payment provider.We may change the price of any Product before you place an order.
Despite our best efforts, some of the Products listed on the Site may be incorrectly priced or that the price may increase between your order and our acceptance of your order. We will normally verify prices as part of the dispatch procedures so that, where a Product's correct price is less than the stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions or reject your order and notify you of such rejection so that you can then re-order at the correct price if you wish.
Prices include VAT and all other applicable taxes and/or import duties. Prices also include delivery costs to UK mainland, except in limited circumstances when we will contact you to let you know the charge before processing your order.
You must be available to accept delivery on the delivery date as the courier will only attempt re-delivery up to 2 times and then the delivery will be returned back to PetVillas.co.uk at your cost. If delivery is refused or returned due to a faulty address, you will be charged the courier return fees.
The Products will be at your risk from the time of acceptance of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges (where applicable) and all other applicable charges, taxes and/or import duties.
If you change your mind about buying a Product, you may cancel the purchase or return the item after you place your order at any time until the expiry of thirty days after you receive the Products (the "Cooling-Off Period"). In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy set out below. You must return the Product to us in the original packing and in new and unused condition so that we receive it within thirty days after you cancel the contract. All products must be returned in original (new) condition and in original packaging.
If you receive Products which are faulty on arrival or are not what you ordered then we shall, at our option replace or repair any damaged, defective or incorrect products, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify us of the problem in writing at support@petvillas.co.uk within 3 working days of delivery of the Products.
To cancel any contract or order, you must inform us in writing by email to support@petvillas.co.uk and we will send you instructions on how to return the order. If your order has not shipped yet and we are able to stop the shipment, there will be no charges; please note, the cancellation is effective when you receive notice from us of cancellation, after you send your request for cancellation. If you have received your order, you must return the Product in the same condition in which you received it, and at your own risk. You must return the Product at your own cost unless it is not what you ordered. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to take reasonable care of any Products and do not return them to us in their original condition, we may have a right to seek compensation from you for any loss of, or damage to, the Product, including a partial refund, or no refund.
If you find that an individual part is damaged or needs to be replaced, please send an email to support@petvillas.co.uk and we will attempt to help you resolve the issue, as spare parts are available depending on supply.
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