All orders placed from 3rd November 2018 until 2pm Friday 21st December 2018 (our last despatch cut-off before Christmas) are eligible for our extended Christmas Returns policy. Items purchased during this period can be returned to us for refund or exchange up until 8th January, or according to our standard Returns Policy below, whichever is the later.
Under The Consumer Contracts Regulations 2014 you have the right to cancel your order up to 14 days from the day you received the goods. If for any reason you are dissatisfied with your purchase, you can cancel your order either by returning the goods to us or by notifying us by email of your intention to do so within the 14 day period (if you choose to inform us of your intention to cancel the order by email, you then have a further 14 days during which we must receive your return). Goods must be returned to us in all their original product packaging, unused and in a resaleable condition. A full refund of the product cost will be given, plus any basic delivery charge which was paid to us at the time of ordering. 'Premium' delivery charges over and above the basic service cannot be refunded (the basic rate which would have applied to the order will be refunded). In the event that you are returning part of an order for a refund, rather than cancelling the whole order, no refund can be made for our outbound delivery cost. The cost of returning the order to us is the responsibility of the purchaser.