Appnovation's Managed Services (MS) offering provides world class support and maintenance services to enterprise level entities, catering specifically to those with complex and integrated technology environments.
The primary focus of Appnovation Managed Services (MS) is to ensure successful operational support for clients. Through collaboration with our customers, we have developed the Managed Services portal into a first class resource for streamlining the support process in a way that provides quick, efficient communication with stakeholders.
Leveraging our extensive multi-industry expertise and exceptional highly skilled internal resources, we are able to provide a top tier, fully responsive and customer-centric support experience. Our support and maintenance model operates with a "follow the sun" mentality so that we are able to offer our clients 24/7/365 availability ensuring we are always available. Our managed services experts are always available to handle any emergency that may arise, but are also proactively working to make sure they emergencies never happen in the first place.
Click the icon below to see support and maintenance package options.
Our entry level services subscription designed for small businesses or to form the foundation for adding Expert hours packages.
The base full serve subscription for growing businesses who need occasional support.
Our premiere full serve subscription for Established businesses.
Advanced and fully customized service plan for businesses with aggressive web strategies.
Appnovation provides support via the Managed Service portal. Our customer success team members are available during Appnovation business hours to assist with any issues users may have. The success team has the ability to provide remote deskside support utilizing award-winning remote tools that allow staff to share screens with clients in order to rapidly diagnose and resolve emergent issues.
Appnovation can provide disaster recovery services providing emergency hosting and support in the event that current service providers are unable to meet their obligations. Depending on the specific customer needs, we can commit to having a fully functional service restored with an alternate provider in as little as 30 minutes.
24/7/365 access to the Managed Services customer portal where customers can access the service desk to raise support tickets and feature requests.
24/7/365 access to the emergency support line staffed by a dedicated support team.
Issues raised via the portal are triaged and assigned to the correct stakeholder.
Leverage our strong business partnerships with major open technology vendors such as Acquia (Enterprise Select), MuleSoft (Premium), Alfresco (Platinum), Google, Janrain and more.
Customers may continue to contact partner support directly, but by using the Managed Services support process they gain the added advantage of the strong ties we have with our hosting partners culminating in even faster turnaround times which otherwise may not be possible.
The Managed Services portal offers a custom and rapid escalation process which allows users to instantly escalate a support case to our success management team. This feature has allowed us to achieve just over 98% "Excellent" (5/5) rating thus far from our support customers.
Technologies currently supported and maintained include: Drupal, Magento, WordPress, Alfresco, MuleSoft, HTML5, AngularJS, Ember.js, ReactJS & Node.js. Don't see your technology supported on this list? Contact us today.
We are continually adding new technologies to support and maintain for clients and demand from our customers is a big influence on what we take on.
Appnovation MS offers four different levels of service subscriptions. Corresponding pricing is designed to fit businesses of all sizes when it comes to support and maintenance. Check out the differences and decide what level of service your entity needs.
Leveraging our extensive multi-industry expertise, experience across multiple open technologies and exceptional internal talent and resources, we have a long list of customers and distinguished record of service supporting companies and organizations alike.
Not only are we the best ones to call when you need help, we also proactively make sure those "help" calls are significantly diminished from ever happening. We are certified in a ton of technologies and have experience and expertise working with even more across a variety of situations and urgency levels.
We give you complete visibility from day one of your Managed Services engagement, provide a single point of contact and offer 24/7/365 access to both our Appnovation MS support portal AND an emergency support line staffed by a dedicated support team.
Get In Touch & Get Support Today. We Are Ready!
Appnovation's Managed Services are ready to handle your business or organization's support and maintenance needs. When it comes to technology environments and the systems and application within, our experts have seen and worked with it all across a variety of situations representing every major industry vertical. Having already achieved extremely high customer service ratings (just over 98% "excellent" (5/5) rating) from current clients, the is no reason not to take the first step and contact us today to see what Appnovation MS can do for your entity.