With no extra cost to you, automatic bank drafting is a convenient way of paying your utility bill.
Setup your online water account today and enjoy simple online payments, access to your account and consumption history. You will also have the option to setup recurring payments and to go paperless with e-billing.
Call 972-744-4120 between 8 a.m. and 5 p.m. during normal workdays to pay by phone. We currently accept American Express, Discover, MasterCard or Visa.
The City of Richardson provides a convenient method of starting new service through an online application. The entire process can be completed online and your deposit can be submitted by using an accepted credit card (MasterCard, Visa, Discover and American Express).
If you would prefer to activate service in person or you need to pay by cash or check, visit the Water Customer Service Department Monday through Friday between 8 a.m. and 5 p.m. (excluding holidays).
For other ways to activate service, visit the Start New Service page.
Simply choose the address you would like to start service on, enter some brief information and pay your deposit with a credit card (MasterCard, Visa, Discover and American Express).
Bring both portions of your bill to Customer Service, Monday - Friday from 7:30 a.m. to 5 p.m.
Drive through service for dropping off payments is available at the west end of City Hall, Monday - Friday from 7:30 a.m. to 5:00 p.m.
Located at the west end of City Hall (no cash payments). Payments are collected once daily Monday - Friday.