Sept 28 – Once again, I was playing Mahj. Dark Dimensions and finished a level – was not finished with the game – and the screen froze and did not load the next level. Eventually the time ran out, my score was 61275, but the screen did not advance, just stayed frozen. It froze around 4:55pm (Central Time) on Sept 28. I got NO tickets/points…again. Should have gotten 60 tickets/points. I look at what my "Current tickets" total is before I play every game (near the top middle of the page below my HSN name) so I know that I haven't gotten my tickets since the total didn't change. It didn't show up on my Reward History. I hope HSN fixes this soon! It happens too often!
Sept 4 – Once again, I was playing Mahj. Dark Dimensions and finished a level – was not finished with the game – and the screen froze and did not load the next level. This was the first time I played this game today. Eventually the time ran out, my score was 73975, but the screen did not advance, just stayed frozen. It froze around 1:14am (Central Time) on Sept 4. I got NO tickets/points…again. Should have gotten 60 tickets/points. I look at what my "Current tickets" total is before I play every game (near the top middle of the page below my HSN name) so I know that I haven't gotten my tickets since the total didn't change. It didn't show up on my Reward History. I hope HSN fixes this soon! It happens too often!
Aug 25 – my score was 72200 but the screen did not advance, just stayed frozen. It froze around 2:07pm (Central Time) on Aug. 25. I got NO tickets/points…again. Should have gotten 60 tickets/points.
I have NOT received tickets/points for Mahjongg Dark Dimensions in 2018 on Sept 4, on August 10 and 16 and 25, on June 11 and 29, on March 8-11. These dates are the times that I posted this info on the Community – I don't know how many times I didn't get the tickets but didn't post it on the Community.
When I had emailed Customer Service about this problem earlier in the year, someone answered that she/he would forward my info but I never received the tickets. Once upon a time in previous years, after contacting Cust. S. I did receive the points which can be seen in the different "total" numbers that I have as "Current tickets" compared to "Lifetime tickets". In past years, I rarely had any problems with needing ticket adjustments for them not being received. 2018 has been terrible for not receiving tickets.
Just now happened. Finished with 30 pts.Disappeared an soon as the ADVERTISEMENT appeared.