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SmartAction Named a "Cool Vendor" by Gartner in CRM Customer Service and Support, 2017
PRESS RELEASE SmartAction, a leading provider of customer self-service solutions, today announced it has been included in the list of "Cool Vendors" in the CRM Customer Service and Support [i] report by Gartner, Inc.
SmartAction Ranked as a Fastest Growing Company in North America on Deloitte's 2016 Technology Fast 500™
PRESS RELEASE Attributes Significant Revenue Growth to Proven Expertise by a Trusted Team Across Multiple Verticals El Segundo, CA (November 16, 2016) — SmartAction today announced it ranked on Deloitte's Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences, and energy tech companies in North America. SmartAction's chief executive […]
SmartAction Joins inContact inCloud Ecosystem Partner Program
PRESS RELEASE SmartAction's Intelligent Voice Automation (IVA®) enhances the voice self-service component of the inContact inCloud Ecosystem for the contact center. Los Angeles, CA (October 10, 2016) – Today, SmartAction announced its inCloud Ecosystem (iCE) partnership with contact center software leader inContact. SmartAction is the leader in artificial intelligence powered voice self-service and will help […]
SmartAction Releases State-of-the-Art Life Sciences Solution
PRESS RELEASE Intelligent Voice Automation (IVA®) has been specialized to serve medical device suppliers and manufacturers. LOS ANGELES, CA, (October 5, 2016) — Today, SmartAction released its Intelligent Voice Automation (IVA®) in Life Sciences solution. It encompasses a robust set of voice self-service applications and methodologies that are tailored for use by medical supplies distributors, […]
SWBC Financial Group Partners with SmartAction to Provide Enhanced Self-Service Customer Support
SAN ANTONIO, TX (October 4, 2016) – SWBC, an international financial services company providing a wide range of insurance, mortgage and investment services to individuals, business and financial institutions, announced that its financial institution group is partnering with SmartAction, a Calif.-based provider of Artificial Intelligence (AI) voice self-service in order to power a next generation […]
In-Call Texting Helps Capture Emails Accurately
PRESS RELEASE SmartAction's Intelligent Voice Automation (IVA®) includes in-call text capabilities, which help to capture challenging pieces of data like email addresses. LOS ANGELES, CA, (March 3, 2016) — SmartAction today released details about its innovative In-Call Text capabilities that have been integrated into its proprietary voice self-service solution, Intelligent Voice Automation (IVA®). IVA® is […]
SmartAction Receives Fifth Straight 2016 CUSTOMER Magazine Product of the Year Award
PRESS RELEASE Intelligent Voice Automation (IVA®) Honored for Exceptional Innovation Los Angeles, CA (January 12, 2016) — SmartAction announced today that TMC, a global, integrated media company, has named Intelligent Voice Automation (IVA®) as a 2016 CUSTOMER Product of the Year Award winner for the fifth straight year. IVA® is a disruptive call automation solution […]
GPS Location Process Becomes Key Feature for SmartAction Clients
PRESS RELEASE SmartAction's Intelligent Voice Automation (IVA®) includes GPS Location functionality, making it attractive to companies who rely on locating their customers in real-time. LOS ANGELES, CA, (December 11, 2015) — SmartAction today released details about its innovative GPS Location and Tracking capabilities that have been integrated into its proprietary voice self-service solution, Intelligent Voice […]
SmartAction a Nominee for Los Angeles Business Journal's 2015 Patrick Soon-Shiong Innovation Awards
PRESS RELEASE Held on November 18, 2015, the LABJ recognized SmartAction as one of the top, innovative companies in Los Angeles. LOS ANGELES, CA, (November 24, 2015) — SmartAction announced today that the company was recognized as a Nominee in the Sixth Annual Patrick Soon-Shiong Innovation Awards. The event was held on November 18, 2015, […]
SmartAction Honored as "Best in Show" at Frost & Sullivan Executive MindXchange
PRESS RELEASE SmartAction Honored as "Best in Show" at Frost & Sullivan Executive MindXchange At the Customer Contact 2015, West event, SmartAction was recognized by all participants as the "Best in Show." LOS ANGELES, CA, (October 26, 2015) — SmartAction announced today that the company was recognized as "Best in Show" at the 11th Annual […]
SmartAction Named a Most Promising Telecom Solution Provider of 2015
PRESS RELEASE SmartAction Named a Most Promising Telecom Solution Provider of 2015 EL SEGUNDO, CA, (August 4, 2015) — SmartAction announced today that CIOReview, a leading technology magazine, has named SmartAction as one of the 20 Most Promising Telecom Solution Providers of 2015 in its annual publication. CIOReview's second annual edition on Telecom Technology features […]
SmartAction Awarded 2015 Speech Technology Excellence Award
PRESS RELEASE SmartAction Awarded 2015 Speech Technology Excellence Award IVA® Honored for Exceptional Speech Technology LOS ANGELES, CA, (June 12, 2015) — SmartAction announced today that TMC, a global, integrated media company, has granted IVA® with a 2015 Speech Technology Excellence Award. The eleventh-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who […]