if an agreement is reached, provide the consumer with a written and signed sales agreement. The ACL prescribes what form this document should take and the details it should contain.
inform the consumer that they can ask them to leave or end the telephone call at any time.
Also, before an agreement is reached the salesperson needs to provide the consumer with information about their right to terminate the agreement (including the operation of the 10-day 'cooling off' period) and how they can exercise that right.