Health Care List of Agencies
The Texas Medical Records Privacy Act requires the Texas Attorney General to maintain this webpage with information for consumers regarding their privacy rights regarding protected health information including information about how to file a complaint with the state agencies which regulate providers who are subject to the Act.
Texas Board of Chiropractic Examiners
Complaints regarding:
Chiropractic Radiological Technologists
Complaints must be in writing using the Board's complaint form and may be submitted by e-mail, fax or postal delivery. Request the complaint form by calling, emailing or writing or download it from the TBCE website.
Web: Download the Complaint_Form (PDF)
Compliance and Investigations Division
333 Guadalupe Street, Suite 3-825
Texas Board of Dental Examiners (TSBDE)
Dental Hygienists
Dental Assistants
Complaints must be in writing using the Board's complaint form and may be submitted by e-mail, fax or postal delivery. The complaint form may be obtained by requesting it over the phone, via email or letter or by downloading from the TSBDE website.
Website: Download the Complaint Form (PDF)
Texas State Board of Dental Examiners
ATTN: Investigations Division
333 Guadalupe Street
Tower 3, Suite 800
Austin, Texas 78701-3942
Texas Board of Family and Protective Services (DFPS)
Residential Treatment Centers
Residential Care Providers
Child Placing Agencies
Complaints must be in writing and may be submitted online, by e-mail, fax or mail. Obtain the complaint form by requesting it over the phone, via email or letter or by downloading from the DFPS website.
Web: https://www.dfps.state.tx.us/Contact_Us/Questions_and_Complaints/complaints.asp
E-Mail to the Office of Consumer Relations [email protected]:
Office of Consumer Relations – DFPS
P O Box 149030; Mail Code: Y946
Texas Board of Insurance
HMOs
Group Health Plans
Health Care Clearinghouses
PPOs
Third Party Administrator
Medical Discount Programs
Viatical Settlement Companies
Complaints must be in writing using TDI's form and may be filed online or submitted by email, fax, personal delivery or mail. Consumers who need assistance in filling out their form or who need to request a form may call: 1-800-232-3439.
Online Complaint Portal: http://www.tdi.texas.gov/consumer/complfrm.html
Consumer Protection, MC 111-1A,
333 Guadalupe St.
Texas Board of Licensing
Audiologist/ Speech-Language Pathologist
Athletic Trainer
Dyslexia Practitioners
Fitter and Dispenser of Hearing Instruments
Laser Hair Removal Facility
Laser Hair Removal Certified Technicians
Midwifes
Orthotic/Prosthetic Facility
Orthotist and/or Prosthetists
Complaints must be in writing using TDLR's form and may be filed online or submitted by fax or mail. The form is at the online complaint portal.
Complaint Portal: https://www.tdlr.texas.gov/complaints/default_Licensed.aspx
TDLR
Enforcement Division
Texas Medical Board (TMB)
Pain Management Clinics
Medical Radiologic Technologist
Respiratory Care Practitioner
Complaints must be in writing using the Board's complaint form and may be submitted electronically and by fax or mail. The form may be obtained by requesting over the phone or downloading and printing from TMB's website.
Website: http://www.tmb.state.tx.us/page/place-a-complaint
Fax: (512) 463-9416 or (888) 790-0621
Texas Medical Board Investigations Department
Texas Board of Nursing (TBON)
Advanced Nurse Practitioners
Licensed Vocational Nurses
Complaints must be in writing and use of the Board's complaint form is preferred. The complaint may be submitted by fax or mail. Obtain the form by requesting over the phone or downloading and printing from TBON's website.
Website: https://www.bon.texas.gov/
Phone: (512) 305-6838 or (800) 821-3205.
Texas Board of Nursing
Attn: Enforcement Division
Texas Optometry Board
Therapeutic Optometrists
Complaints must be in writing and use of the Board's complaint form is preferred. The complaint may be submitted by email or mail. Obtain the form by downloading and printing from the website or request it by phone or email.
Website: http://www.tob.texas.gov/files/PDFdocs/Complaint (PDF)
333 Guadalupe St., Suite 2-420
Texas State Board of Pharmacy
Pharmacy Technicians
Complaints must be in writing and the Board provides a complaint form. The complaint may be submitted electronically at the Board's website or mailed. Obtain the form by downloading and printing from the website or request it by phone.
Submit complaint online: https://www.pharmacy.texas.gov/consumer/complaintForm.asp
Access the form (for printing and mailing) at: https://www.pharmacy.texas.gov/files_pdf/Complaint_rpt (PDF)
Phone: (800) 821-3205 or in Austin (512) 305-8080 (recording only).
William P. Hobby Building, Suite 3-600
333 Guadalupe Street, Box 21
Executive Council of Physical Therapy and Occupational Therapy Examiners
Physical Therapy Assistants
Complaints must be in writing on a form provided by the Council. The complaint may be submitted electronically or via fax or mail. Obtain the form by downloading and printing from the website or request it by phone.
Submit complaint online: https://www.ptot.texas.gov/forms/public/Investigation_Referral
Access the form (for printing and mailing): https://ptot.texas.gov/file-a-complaint/
Phone: 800-821-3205.
333 Guadalupe, Suite 2-510
Texas State Board of Examiners of Psychologists
Licensed Psychologists
Provisional Licensed Psychologists
Licensed Psychological Associates
Licensed Specialist in School Psychology
Complaints must be in writing and on the Board's approved complaint form. The complaint may be submitted electronically or by mail. Obtain the form by downloading and printing from the website or by requesting by phone or in writing.
Website: https://www.bhec.texas.gov/discipline-and-complaints/index.html
333 Guadalupe -Suite 2-450
Texas Health and Human Services (HHS)
HHS consists of two departments: The Health and Human Services Commission (HHSC); and the Department of State Health Services (DSHS). Read more about HHS.
The HHS complaint process varies depending on the type of provider or facility which may be the subject of your complaint.
HHSC- COMPLAINTS REGARDING REGULATED HEALTH FACILITIES
Ambulatory Surgical Centers
Abortion Centers
End Stage Renal Disease Facility
Special Care Facilities
A special care facility - Provides nursing or medical care to persons with AIDS or other terminal illness
Private Psychiatric Hospitals and Crisis Stabilization Units
Complaints may be submitted by phone, e-mail, fax, and postal delivery. The complaint form may be obtained by requesting it over the phone, via email or letter or by downloading from the HHSC website
Web: http://www.dshs.texas.gov/
Complaint hotline: 888-973-0022
Health Facility Compliance Group (MC 1979)
Texas Department of State Health Services
HHSC – COMPLAINTS REGARDING SUBSTANCE ABUSE OR NARCOTIC TREATMENT FACILITIES
Complaints may be submitted by phone, e-mail, fax, and postal delivery. The complaint form may be obtained by requesting it over the phone, via email or letter:
E-mail: SACG#@dshs.texas.gov
Substance Abuse Facility Investigations (MC 1979)
HHSC – COMPLAINTS REGARDING LICENSED PROVIDERS
Chemical Dependency Counselor
Dispensing Optician/Contact Lens
Sex Offender Treatment Provider
Complaints must be in writing and may be submitted by mail. The complaint form may be obtained by requesting it over the phone or downloading from the agency website.
Website: https://www.dshs.texas.gov
Management & Investigation Section
HHSC – COMPLAINTS REGARDING THE MEDICAL ADVISORY BOARD
Texas law permits the Texas Department of Public Safety (DPS) to request an opinion or recommendation from the Medical Advisory Board as to the ability of an applicant or license holder to operate a motor vehicle safely or to exercise sound judgment with respect to the proper use and storage of a handgun.
Complaints must be in writing and submitted via email, fax or by postal delivery.
Fax to: (512) 834-6736
Texas Department of State Health Services (Mail Code 2835)
HHSC - COMPLAINTS REGARDING HHS SERVICE PROVIDERS
Intermediate Care Facilities (also called public and private group homes)
State Supported Living Centers
Adult Day Care
Complaints may be submitted by phone, fax, letter and e-mail:
Complaint hotline: 1-800-458-9858 (Open 7 a.m. to 7 p.m. Monday thru Friday)
HHSC - Consumer Rights and Services-Complaint Intake
Mail Code E249
DSHS – COMPLAINTS REGARDING EMERGENCY MEDICAL SERVICES
EMS providers
EMS initial education programs
EMS continuing education programs
EMS personnel (Emergency Care Attendant [ECA], Emergency Medical Technician [EMT]- Basic, EMT-Paramedic, Licensed Paramedic)
EMS educator (Instructor and Course Coordinator)
Complaints are filed by completing a DSHS complaint form and submitting via email, fax or by postal delivery. The complaint form may be obtained by requesting it over the phone or downloading from the agency website.
Website: https://www.dshs.texas.gov/community-health-worker-or-promotora-training-certification-program/complaint-procedure
ATTN: EMS Complaints
DSHS – COMPLAINTS REGARDING YOUTH CAMPS
Complaints regarding Youth Camps may be emailed to: [email protected]
DSHS – COMPLAINTS REGARDING BODY PIERCING & TATTOO STUDIOS
Complaints may be submitted by email, phone or mail.
Phone: 888-839-6676 (Leave your name, phone number, and complaint or question on this voicemail-operated help line and your call will be returned by a staff member from the appropriate program area.)
Drugs and Medical Devices Group MC 1987
HHS OFFICE OF THE OMBUDSMAN
The Office of the Ombudsman helps people when the normal complaint process cannot or does not satisfactorily resolve the issue. Learn about the HHS ombudsman's office at: https://hhs.texas.gov/about-hhs/your-rights/office-ombudsman
Call the hotline: 1-877-787-8999
HHS - Office of the Ombudsman, MC H-700