When your sewer line gets clogged and toilets and tubs start backing up, repairs can't come quickly enough.
If you need clean-up assistance, call a remediation (cleaning) company.
If there is a blockage or collapsed pipe on the SAWS side of the main, we will clear and repair the line.
Mark the location of the obstruction with green paint.
Contact our Emergency Operations Center by calling 210-704-SAWS (7297).
Please allow 4-6 weeks to process your reimbursement request.
SAWS will review your request to determine if you are eligible for reimbursement of expenses for the licensed plumber's normal and customary charges.
* SAWS does not warrant or guarantee any work performed by the companies included on this list.
Before beginning any work, please provide an estimate to the customer. In order for the customer to seek reimbursement, the break/blockage must be in the public right-of-way, street or alley. SAWS will only reimburse the customer based on normal and customary plumbing charges related to electronically locating the problem. Reimbursements will not be approved for property improvements such as new cleanouts. If excavation is necessary and the break is not located, SAWS will contact you at that time. Plumbers who fail to respond or properly locate the break are subject to a time and materials charge.