- Manage ERP technical application landscape of the IT/IM environment. - Monitor the systems on availability, performance and capacity. Report on problems and possible issues. Perform daily check on systems health. - Align, investigate and resolve capacity increase and performance issues with the IT operations team. - Tune system performance for optimal operation. Implement patches and updates to the ERP applications systems to ensure system security and data integrity. - Focal point for ERP application incident resolution and requests handling. - Within the IT/IM support processes, act as 2nd and 3rd line technical support aligning with the users in the business functions and the internal IT operations and Network teams. - Ensure proper documentation on application changes and updates in line with the agreed IT/IM processes, international standards and best practices. - Technical expert in the field of ERP application implementation and support. Is aware of the IT security policy and assures that application systems are implemented in line with this policy. - Support the end users in the field of ERP and connected portfolio by resolving incidents and addressing questions and delivering workable solutions to issues. - Provide the different business units within the venture with 2nd and 3rd level support regarding Information Queries, Requests and incident resolutions. - Support IT/IM Solution Center requests classification and assignment to the appropriate support engineers or ERP groups. - Escalate requests and tickets to the appropriate groups within the ERP team and IT/IM department in a timely manner. - Communicate to Users by phone and e-mail in a polite and proper manner. Receive and acknowledge User requests received via email or telephone. - Track progress of support requests and confirming closure. - Maintain records and statistics of support at the request of the Team Lead and Manager.  General assistance to ERP Senior Staff for more complex tasks and projects.