Discussion in 'iPhone' started by darthvader70, Dec 14, 2010.
"Your credit card information does not match the bank records. Please enter a US address..."
Anyone else dealing with this nonsense?
The latest! I tunes is officially a joke now!
This is just trying to change the credit card number with the same bank and the same Itunes account!
Finally got an Apple troubleshooter on the phone. Great as always (be advised Itunes has no humans to talk to. The cowards hide behind emails) - The Apple support guy gets Itunes on his own chat window...they tell him the same as me "tough, nothing we can do about it. Tell customer to use a different card."
Bank, "Yes, of course the information on the credit card is correct. We have it here where we have approved it 11 TIMES today!"
Itunes, "No something is wrong with the information."
Apple Guy "No, its been approved 11 TIMES today."
VISA, "What? We dont keep the address information. All of those calls and issues are from the issuing bank."
Apple Guy, "I have talked to the bank personally. All the information is correct. Not only that a purchase has been made at other online businesses today such as Amazon. We also just spoke to VISA. It's not them either"
Itunes cowards, "No we are not wrong. It's the bank. Tell your customer to consider PAYPAL now!"
Itunes is the weak link in the Apple chain. We own 2 MacBook Pros, 2 Iphones and have an Ipad under the tree. Now that we know in a jam Itunes does not let you talk to humans nor do they admit when they are wrong and blame it on the rest of the world.... Well... our old Motorola phones and (gulp) Dells are looking a little better now... Itunes even doesnt work well with the other Apple employees trying to do their job!
Also, I HATED PayPal for iTunes purchases. It was a huge pain and for some reason I ended up getting refunded for all of my purchases, why would Apple give me my money back? Anyways, It ended up being a pain to take care of the negative balance since I couldn't change my billing information if the account owned them. Finally wisened up and though of just using an iTunes card to fix that.
OP, is your credit card issuing bank Chase?
u should look into buying iTunes cards. Makes life easier and your card infom will not need to be in itunes.
Yep my card is Chase. First one worked fine and was Chase as well.
Today the Chase rep told the Apple Customer Service guy and me that all 11 times we entered it they approved and all was fine... Itunes is the glitch.
Typical. Ive noticed its always the Mac or Apple enthusiast that seem to think this way.