These terms and conditions apply to all users of the site, including, without limitation, users who are contributors of content, information and other materials or services on the site. Your access and use of the site will be subject to the version of the terms and conditions posted on the site at the time of use. If you do not agree with the terms and conditions, then you do not have the right to access, view, or otherwise use the site or purchase any products and, accordingly, you should not do so.
This site is intended for people over the age of 13. You represent and warrant that you (a) are either above the legal age of majority in your state of residence (or have permission from your parent/guardian to use if you are under the age of majority, but over 13), (b) have not previously been suspended or removed from this site, (c) do not have more than one (1) account at any given time for this site; (d) will only provide us with true, accurate, current and complete information if you register for an account and/or orders (defined below). If we believe or suspect that your information is not true, accurate, current or complete, we may deny or terminate your access to this site or services (or any portion thereof) and (d) that you have full power and authority to enter into the terms and conditions and in doing so will not violate any other agreement to which you are a party.
We cannot guarantee that other users will not copy, modify, distribute or otherwise use the user content that you share. Therefore, if you have an idea or information that you would like to keep confidential and/or do not want others to use, do not post it on this site or any social media page owned by Woo Pure. We and our affiliates are not responsible for any user's misuse or misappropriation of any user content you post on the site or any social media page owned by Woo Pure.
We do not routinely review and have no obligation to verify the identity of any users when they are connected to the site or to supervise the user content that has been provided by users. Except as provided in these terms, you acknowledge that we may or may not prescreen, monitor, review, edit or delete the user content posted by you and other users on the site. We and our designees retain the right to modify, move, refuse, block or remove any user content, in whole or in part, for any reason or no reason, with or without notice. We and our designees also reserve the right to access, read, preserve, and disclose any information as we reasonably believes is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce these terms and conditions, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect our rights, property or safety, users of the site and the public. In any case, we are not responsible or liable for damages of any kind arising from any failure, non-failure, or delay in removing such user content even when we are advised of the possibility of such damages.
We make commercially reasonable efforts to make sure our site reflects truthful and accurate information about the products we sell. The availability of the products and services described on the site, and the descriptions of such products and services, may vary based on location and timing.
You do not need to register with us if you are just browsing the site, but if you want to make a purchase, you must provide us with your first and last name, your email address, and mailing address, along with your credit card information. You may also be asked to tell us whether you want us to retain your financial payment information. The safety of your credit card information is important to us, and Woo Pure makes commercially reasonable efforts to help protect the security of information you provide online in connection with a purchase.
You may purchase on our site either by providing us (and our third party vendor, paypal, braintree gateway) with your information, including your credit card information. Or you may purchase using the Stripe and Braintree payment gateways or PayPal, if you have a paypal account. If you make a purchase using PayPal or Braintree or Stripe payment gateways, you are agreeing to those company's terms and conditions. We do not store your credit/debit card informations.
As do many companies, Woo Pure's payment processor uses Secure Sockets Layer (SSL) technology to help keep your online order information safe. SSL technology encrypts your credit card number, order information and personal information before it is transmitted to help protect it from being decoded by anyone other than us. You have the option of telling us not to retain this information after the purchase is made. If you choose this option, you will have to re-enter your payment information each time you access the site. We may use information collected from your transaction to improve the site or make offers to you, but we will not use your financial information for purposes other than allowing you to make a purchase.
Making a purchase from the Woo Pure site means, once you enter the checkout page, your computer will begin communicating with our vendor's server using ssl encryption. You can determine the security of your connection because the first characters of the site address will change from "http" to "https" so long as you are accessing this site through a server that allows this technology. While we cannot guarantee our security measures are 100% secure, the SSL technology is designed to protect your information.
This site may enable you to order and receive products, information and services from businesses that are not owned or operated by us. The purchase, payment, warranty, guarantee, delivery, maintenance, and all other matters concerning the merchandise, services or information, opinion or advice ordered or received from such businesses are solely between you and such businesses. We do not endorse, warrant, or guarantee such products, information, or services, and are not liable for the accuracy, completeness, or usefulness of such information or the quality of availability of such products or services. We will not be a party to or in any way responsible for monitoring any transaction between you and third-party providers of such products, services, or information, or for ensuring the confidentiality of your transactions.
We will be happy to refund your money or exchange your product as long as the product is in its original packaging and in new and sellable condition. Requests for returns or exchanges must be made within 60 days of the product ship date in order to be processed. Requests made after 60 days will not be accepted. To process your return or exchange, simply contact our customer care team at [email protected] and include your order number and we'll take care of the rest. We will refund the purchase price, minus any shipping and handling costs, back to the credit card you used. Refunds may take up to ten business days to process. You must pay for the return shipping costs. Used product or product that is not in its original packaging cannot be exchanged or returned for a refund.
Your participation in any contest or sweepstakes ("Giveaway") is subject to and governed by the official rules set forth here, along with any additional guidelines governing the social media additional terms ("Additional Terms") outlined in the specific Giveaway listed on WooPure.com (the "Specific Giveaway"). If there is a conflict between these Official Rules and the Additional Terms outlined in the Specific Giveaway, the Additional Terms will govern.
No purchase necessary to enter or win a giveaway offered by Woo Pure. In some cases, purchase may be necessary for entering contests. You can find information regarding whether purchase is necessary for a contest by checking the Additional Terms for the Specific Giveaway.
Eligibility Unless otherwise noted in the Additional Terms for the Specific Giveaway, Woo Pure's Giveaways are open to legal residents of the 50 United States, who are at least 18 years of age or older ("Entrants"). Giveaway supervisors, employees of WooPure.com and members of their immediate families, are not eligible to participate or win. The Giveaway is subject to all applicable federal, state and local laws, rules and regulations. Void where prohibited.
Sponsor Unless otherwise outlined in the Specific Giveaway, the Sponsor of the Giveaway is WooPure.com (d.b.a. Woo Pure) Los Angeles, CA 91207 ("Sponsor" or "Woo Pure").
Giveaway Period. The Giveaway begins and ends on the time and date outlined in the Specific Giveaway, according to Sponsor's internal time clock. All times are listed in California time, whether Pacific Daylight or Pacific Standard Time.
Only one entry per natural person per Giveaway. Unless otherwise noted in the Specific Giveaway, you may only enter one time. Multiple entries for a single contest will not increase your chances of winning (you will still only receive one entry). If you enter more than once in a contest, only your last eligible entry will be counted.
You may enter as many current Giveaways as you are otherwise qualified to enter. In any given year, if your winnings exceed $600, your winnings may be considered by the IRS a taxable event, and Woo Pure may be required to issue you a tax form 1099.
How to Enter. Follow the instructions contained in the Specific Giveaway to enter. In some cases, you may be asked to enter through a social media channel. In that case, you must have an account on that social media channel. All social media channels Woo Pure uses to launch Giveaways are free to join and Woo Pure makes commercially reasonable efforts to make sure Giveaways follow the guidelines set forth by the social media channel for promotions of that nature. IN ALL CASES WHERE YOU ARE REQUIRED TO PLACE HASHTAGS ON THE ENTRY, ALL HASHTAGS MUST BE INCLUDED OR YOUR ENTRY WILL NOT BE ELIGIBLE FOR THE SPECIFIC GIVEAWAY.
Sweepstakes Winner Selection. On or within 48 hours of the sweepstakes close, and unless otherwise outlined in the Specific Contest, one (1) Entrant will be selected at random by Sponsor or its representative from among all eligible entries received (the "Selected Entrant").
Giveaway Winner Notification and Announcement. Unless otherwise noted, Selected Entrants will be announced publicly using the social media channel on which the Giveaway was launched, and contacted by way of direct message to be given instructions on how to claim their prizes. Only one attempt to contact the Selected Entrant will be made. Selected Entrant will be required to respond (as directed in the direct message) within seven (7) calendar days of attempted notification. The failure to respond timely to the notification may result in forfeiture of the prize and, in such case Sponsor may, but is not obligated to select an alternate Selected Entrant.
Conditions of Participating. By participating, Entrants agree to be fully and unconditionally bound by these terms, the Additional Terms, and the decisions of Sponsor, and waive any right to claim ambiguity in the Giveaway or to claim ambiguity. Any portion of the Giveaway may be canceled, suspended and/or modified, in whole or in part, if in our opinion any fraud, technical failure or other factor beyond our control impairs the integrity or proper functioning of the Giveaway. Sponsor reserves the right in its sole discretion to disqualify any individual who is found to be tampering with the entry process or the operation of any Giveaway or Sponsor's website, to be acting in violation of these terms, or to be acting in an unsportsman-like or disruptive manner, or with the intent to disrupt or undermine the legitimate operation of the Giveaway, or to annoy, abuse, threaten or harass any other person, and Sponsor reserves the right to seek damages and other remedies from any such person to the fullest extent permitted by law. Entrants may not enter with multiple identities or use any automated system, bot or other device or artifice to enter or obtain more than the maximum number of qualified entries. Sponsor reserves the right at its sole discretion to terminate any Giveaway and, if terminated, at its discretion, select the winner(s) either by applying the judging criteria, or, if a sweepstakes, in a random drawing from among all eligible, non-suspect entries received prior to action taken.
Limitation of Liability. If for any reason an entry is confirmed to have been erroneously deleted, lost or otherwise destroyed or corrupted, the Entrant's sole remedy is another entry in the same Giveaway during the Giveaway period listed in the Specific Giveaway. Selected Entrants also agree to release, discharge, indemnify and hold harmless Sponsor and each of its respective officers, directors, employees, representatives and agents (collectively "Releasees") from and against any claims, damages, disability, attorneys' fees, and costs of litigation and settlement, as well as any liability due to any injuries, damages or losses to any person (including death) or property of any kind resulting in whole or in part, directly or indirectly, from: (i) use, redemption, acceptance, possession, ownership, or misuse of any prize, (ii) participation in any activity, event, or excursion offered in connection with the prize, (iii) use of any facility, service and/or accommodation related to the prize, or (iv) participation in any Sweepstakes-related activity or participation in any Woo Pure Giveaways. The Releasees shall not be liable for: (i) late, lost, delayed, misdirected, incomplete unreadable, inaccurate, garbled or unintelligible entries, communications or affidavits, regardless of the method of transmission; (ii) telephone system, telephone or computer hardware, software or other technical malfunctions, lost connections, disconnections, delays or transmission errors; (iii) data corruption, theft, destruction, unauthorized access to or alteration of entry or other materials; (iv) any injuries, losses or damages of any kind caused by the prize or resulting from acceptance, possession or use of a prize, or from participation in the Giveaways; or (v) any printing, typographical, administrative or technological errors in any materials associated with these Giveaways. Without limiting the generality of the foregoing, Releasees are not responsible for computer malfunctions, network connections, email delivery problems, systems failure or incompatibility, typographical, technical or key-stroke errors, or interruptions in your internet service, and for incomplete, illegible, misdirected, misprinted, late, lost, damaged or stolen notifications. In the event Sponsor is prevented from continuing with a Specific Giveaway as contemplated herein by any event beyond its control, including but not limited to fire, flood, earthquake, explosion, labor dispute or strike, act of God or public enemy, or any federal, state or local government law, order, or regulation, or other cause not reasonably within Sponsor's control (each a "Force Majeure" event or occurrence), then subject to any governmental approval which may be required.
Disputes and Jurisdiction. Disputes regarding these terms will be governed by the laws of the State of California. Decisions of Sponsor are binding and final. No claimant in any dispute involving Sponsor shall be entitled to claim or obtain indirect, punitive, incidental or consequential damages. Sponsor's failure to enforce any provision in these Official Rules shall not constitute a waiver of that provision.
This site, and all of its contents, including but not limited to articles, other text, photographs, images, illustrations, graphics, video material, audio material, including musical compositions and sound recordings, software, logos, titles, characters, names, graphics and button icons, excluding user content (collectively "proprietary material"), are protected by copyright, trademark and other laws of the united states, as well as international conventions and the laws of other countries. The proprietary material is owned or controlled by Woo Pure or by other parties that have provided rights thereto to Woo Pure.
email: [email protected] with the words "DMCA Notice" in the subject line for clarity, only DMCA notices should go to the copyright agent; any other feedback, comments, requests for technical support, and other communications should be directed to our customer service. You acknowledge that if you fail to comply with all of the requirements set forth above, your DMCA notice may not be valid.
Provide your full legal name, address, telephone number, e-mail address, and your physical or electronic signature.
You may terminate your account at any time. You may also request that your account be terminated at any time by sending an email to [email protected] and requesting your account be deleted.
You may be able to link to third party websites, services or resources on the internet from the site, and third party websites, services or resources may contain links to the site (collectively, "linked sites"). These sites are provided as a courtesy only. We are not responsible for the content, availability, advertising, products, services or other materials of any such linked sites, or any additional links contained therein, and our inclusion of links to the linked sites on the sites does not imply that we endorse or approve of any materials contained on, or accessible through, the linked sites. In no event shall we be liable, directly or indirectly, to you or any other person or entity for any loss or damage arising from or occasioned by the creation or use of the linked sites or the information or material accessed through these linked sites.
Visitors to this site agree that their use of, and reliance on any advice or information obtained from or through, the site is at their own sole risk. this site is provided "as is" and "as available," without representation or warranty of any kind, either express or implied. Without limitation of the foregoing and to the fullest extent permitted under applicable law, we (including our affiliates, third party content providers, merchants, sponsors, licensors and the like, and their respective directors, officers and employees) specifically disclaim any and all representations and warranties, express or implied, including, but not limited to: (i) any warranties concerning the availability, accuracy, appropriateness, reliability, timeliness, or usefulness of the content of the site; and (ii) any warranties of title, warranty of non-infringement, warranties of merchantability or fitness for a particular purpose, or warranties implied by any course of performance or usage of trade. We also make no representations and warranties as to any linked sites and we have no liability or responsibility with respect to your use of such sites. In some instances, content made available on this site may represent the opinions and judgments of providers or users, such as user content. We and our affiliates do not endorse nor shall we or they be responsible or liable for the accuracy or reliability of any opinion, advice or statement made on the site by anyone other than our authorized employees acting in such capacity.
By using the site, you agree to indemnify and hold Woo Pure and its officers, directors, employees, and agents harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of: (1) your breach of this agreement including the documents it incorporates by reference; (2) your violation of any law; or (3) your violation of any right of a third party. Woo Pure reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with Woo Pure's defense of such claim.
We control and operate the site from our offices in the state of California, United States of America. We do not represent that materials on the site are appropriate or available for use in other countries. Persons who choose to access the site from other countries do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.
A printed version of the terms and conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or be relating to the terms and conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
These terms and conditions are the entire agreement between you and us with respect to the site and any user content and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and us with respect to those matters. If any provision of these terms and conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms and conditions will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. No agency, partnership, joint venture, or employment relationship is created as a result of these terms and conditions, and neither party has any authority of any kind to bind the other in any respect.
If a dispute arises between you and Woo Pure, we are likely to be able to resolve your matter quickly and to your satisfaction. Please contact our customer support team by sending us an email at [email protected] Please indicate the nature of your complaint and we will do our best to get back to you with a reasonable solution as quickly and efficiently as possible. We trust we will be able to address your complaint without delay and to your satisfaction.
An arbitration proceeding is before a neutral arbitrator instead of a judge and jury, so you and Woo Pure each agree to give up the right to a trial before a judge and jury. Arbitrations are not identical to litigation and have different rules than standard court proceedings. For instance, arbitrations may involve lawyers, but they are less formal than lawsuits in courts. An arbitrator can award the same relief to an individual that a court can award. If either Woo Pure or you do not like the arbitrator's decision, the courts only have a limited ability to change the outcome of arbitration or make the arbitrator reconsider his or her decision.
Any claim made in small claims court either in Los Angeles County, California, in the country where you live, or some other place we both agree on, if it qualifies to be brought in that court.
Neither you nor Woo Pure can bring a claim as a plaintiff or class member in a class action, consolidated action or representative action.
the American Arbitration Association (AAA) will manage the arbitration between you and Woo Pure, and AAA's rules and procedures (including their supplementary procedures for consumer-related disputes, if applicable) will be used. If something in these terms is different than AAA's rules and procedures, then we will follow these terms instead. You can look at AAA's rules and procedures on their website www.adr.org or you can call them at 1-800-778-7879.
You are allowed to select the arbitration location as being in the county or province where you live or in Los Angeles county, California. We can also choose a third location if we mutually agree.
While most arbitrators render a verbal decision, both you and Woo Pure have the right to request the arbitrator to put his or her decision or award, or his or her reasons for the decision or award, in writing. Once a decision is rendered, Woo Pure and/or you can ask a court to confirm it. In some very limited circumstances, we may be allowed to ask a court to change the decision or award. This is information you will be provided should the arbitration process prove unsatisfactory.
If your claim is for $10,000 (US) or less, Woo Pure is open to paying your filing, administration and arbitrator fees associated with the arbitration, upon request to the AAA. You must tell the AAA at the time you begin the arbitration proceeding. Woo Pure will be notified of your request.
If your claim is for more than US $10,000, and arbitration is too expensive for you to afford when compared to filing a lawsuit in court, Woo Pure will pay for as much of your part of the filing, administration and arbitrator fees as the arbitrator decides is necessary to make the arbitration not too expensive for you.
Apart from that, if you are U.S. resident, these terms and our relationship will be governed by California law, except for its conflicts of laws principles. If you reside outside of the U.S., these terms of service and our relationship will be governed by english law, except for its conflicts of laws principles.
In no event shall Woo Pure or Woo Pure's officers, directors, employees, agents, or suppliers be liable for any damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you or any third party in connection with these terms or your use of the site or Woo Pure's products or services, including lost profits, personal injury, emotional distress, death, and any special, incidental or consequential damages.
The liability of Woo Pure and Woo Pure's officers, directors, employees, and suppliers to you or any third party in any circumstance (other than as may be required by applicable law, in particular, in New Jersey, and in cases involving personal injury) is limited to the greater of: (1) the total amounts, if any, you pay to Woo Pure in the 12 months prior to the action giving rise to liability; and (2) usd$100. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. These limitations will apply to you even if the remedies fail of their essential purpose.
Please feel free to contact us via email at [email protected] You agree that we may send notices to you regarding your use of the site by means of electronic mail, a general notice posted on the site or by written communication delivered either by overnight courier or U.S. mail to your email or mailing address as appearing in our records from time to time.
Products sold from the Website may not be resold by you as new or distributed to or through dealers without express written consent from WooPure.com Notwithstanding anything to the contrary herein, WooPure.com reserves the right to adjust your order to ensure compliance with the terms and conditions of this Agreement, and/or refuse to complete your order for goods and services. Customer will not sell any product on eBay, Amazon, any of their affiliate's websites, or other auction website or online marketplace.
WooLash is the most recent target of counterfeit product makers because of its recognizable brand and sizable customer base. Fake WooLash serums have been spotted on popular online marketplaces such as Amazon.com and eBay.com, as well as social media platforms such as Facebook and Instagram. Please be informed that WooLash is exclusively sold online at WooPure.com, and we are not affiliated with any other seller of WooLash. We cannot guarantee the effectiveness and safety of WooLash sold outside our official website, and therefore NOT covered by our money back guarantee.
Please note that WooLash is not in any way connected to sellers that sell WooLash outside of our official website. If you spot WooLash sellers online, please let us know so we can take appropriate legal action.
We are working closely with authorities to track down these individuals to shut off their illegal activities for good. Online marketplaces have been eager to help us detect and locate these individuals. Many of these individuals abandon their operations, which are typically run from the basement of their homes. We have also learned that it is easy for these individuals to transfer from one location to another to avoid detection.
The authorities have been keen to work with us to pursue legal action against these individuals. We are working on more substantial ways to fight back to put an end to the counterfeit for good.
You may visit and browse this site without providing personally identifiable information about yourself. However, this may limit your ability to receive certain features, products or services from us.
If you choose to register with us, we will ask you for your first name, last name, email address, and a password. Depending upon what activities you engage in on the sites, we may also collect other personal information (information that can be used to identify you as an individual) such as your telephone number, home address, demographic information (such as zip code, age or payment information (such as account or credit card number) when you make a purchase. The types of personal information we collect may vary depending on your use of the features of the sites and how you are accessing the sites. If you register your information on this site, enter a promotion, opt-in to receive emails or other offers or communications, we collect and store the information you provide. In some cases, we may also ask you to provide other information, such as demographic information, such as gender, age or about your product preferences and interests. You need not provide this other information in order to access, use, and order from the sites, but not providing it may change your experience on the sites.
Site usage information: Woo Pure and its third-party service providers may also use a variety of technologies that passively or automatically collect information about how the sites are accessed and used ("usage information"), including your browser type, device type, operating system, application version, the pages served to you, the time you browse, preceding page views, and your use of features or applications on the sites. This statistical data helps us understand what is interesting and relevant to users of the sites so we can best tailor our content.
Device Identifiers: Woo Pure also automatically collects an IP address or other Unique Identifier Information ("device identifier") for the computer, technology or other device (collectively, "device") you use to access the sites. A device identifier is a number that is automatically assigned to your device when you access a web site or its servers, and our computers identify your device by its device identifier. We may use a device identifier to, among other things, administer the sites, help diagnose problems with our servers, analyze trends, track users' web page movements, help identify you and your shopping cart, and gather broad demographic information for aggregate use.
If you would prefer not to accept cookies, you can change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; or set your browser to automatically not accept any cookies. However, please be aware that some features and services on our sites may not work properly because we may not be able to recognize and associate you with your account. California law requires that we notify you that our sites do not respond to the federal 'do not track' signal.
We may receive information about you from third parties that feature our products or promotional offers if you opt-in to receive information from us. You may also choose to participate in a third party application or social media site through which you allow us to collect (or the third party to share) information about you, including usage information and personal information. If your settings on a third party site are public, or allow us to view information about you, we may also collect and store information from those third party sites, including any personal information you have made public.
Processing various transactions relating to the sites.
Third Parties Providing Services on Our Behalf: We may share your personal information with third parties that perform functions on our behalf (or on behalf of our partners) such as service providers that host or operate our sites, analyze data, process transactions and payments, fulfill orders or provide customer service; advertisers; sponsors or other third parties that participate in or administer our promotions, contests, sweepstakes, surveys or provide marketing or promotional assistance. Your personal information may also be used by us or shared with our subsidiaries, affiliates, sponsors, partners, advertisers or other third parties to provide you with product information and promotional and other offers to help maintain and operate the sites or for other reasons related to the operation of our business, including but not limited to the fulfillment of purchases, promotional offers, and administering contests. Engaging in activities on the sites is not required. If you choose to engage in these activities, you are consenting to your information being shared in this manner.
Business Transfers: We may share your personal information with other entities and our affiliates in the family of companies controlled by WooPure.com. For internal reasons, primarily for business and operational purposes, but also if we believe you might be interested in content or products and services from our other sites. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or our assets, or assets related to the sites, personal information, usage information, and any other information that we have collected about the users of the sites may be disclosed to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.
If you wish to cancel your account contact us at [email protected] When you receive promotional communications from us, you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the promotional e-mail you receive and/or by editing your preferences on your "_______" page on the site. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and Twitter. If you wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site.
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by us to third parties for the third parties' direct marketing purposes. To make such a request, please send an email to [email protected] or write us: Woo Pure, re: legal department – privacy.
Woo Pure licenses technology to serve advertisements on its own sites and within its content as that content is served across the internet. In addition, Woo Pure may use third party network advertisers to serve advertisements and third party analytics vendors to evaluate and provide us with information about the use of the sites and viewing of our content. We do not share personal information with these third parties, but ad network providers, the advertisers, the sponsors, and/or analytics service providers may set and access their own cookies, pixel tags and similar technologies on your device and they may otherwise collect or have access to information about you, including usage information. We and our network advertisers may target advertisements for products and services in which you might be interested based on your visits to both the sites and other web sites. We may use a variety of companies to serve advertisements.
This site is not intended for children under 13. We do not knowingly collect, use or disclose personally identifiable information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her personal information. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records.
If you are a minor over the age of 13 and a California resident, you may request that information you have posted publicly directly to our sites be hidden from view. We are not obligated to destroy this information, but will make commercially reasonable efforts to remove it from public view.
Woo Pure maintains reasonable safeguards to protect personal information against loss, unauthorized use, disclosure or destruction and when transferring information for processing. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us. Woo Pure restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. We also require that third parties providing services on our behalf protect personal information and not use it for purposes other than providing assistance to Woo Pure.
This site is governed by and operated in, and in accordance with the laws of, the United States, and are intended for the enjoyment of residents of the United States. Woo Pure makes no representation that this site is governed by or operated in accordance with the laws of any other nation. By using this site, or providing us with any information, you (a) acknowledge that this site is subject to the laws of the United States, (b) consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen, and (c) waive any claims that may arise under those laws.
Worldwide shipping. Straight to your door.
The processing time for USA orders is 1-2 business days. After that, delivery time is 2-7 business days, although the USPS does not guarantee delivery dates or times. You will be provided the tracking number via email once your order ships also you can check the status in your WooPure.com account page.
For Alaska, Hawaii and U.S. Territories, in-stock items will arrive within 5-9 business days. All shipments to APO, FPO, and DPO addresses are sent via USPS. Due to military handling time, delivery to some destinations may take up to 21 days.
We collect Sales Tax on Shipping & Handling, where applicable, and pay it to the state to which we've shipped your merchandise. It's a State Tax regulation. City & Local taxes may also apply.
The processing time for International orders is 1-2 business days. After that, delivery time is 7-21 business days, although the USPS does not guarantee delivery dates or times. Parcel may travel to its destination by ground, air or a combination of both. You will be provided the tracking number via email once your order ships also you can check the status in your WooPure.com account page.
By continuing to payment method, please note that all shipments outside the United States may be subject to taxes and duties based on the destination country which are not included in the total cost of the order, nor will they be covered or reimbursed by Woo Pure (WooPure.com). The customer is responsible for all taxes and duties. Woo Pure is not responsible for any fees charged by customs.
Unfortunately, we have no control over these charges and cannot predict what they may be, as customs policies and import duties vary widely from country to country; in some cases, customs duties are not always applied. Each country has its own rules for determining whether import duties and taxes will apply.
It may be a good idea to contact your local customs / import / mail departments for rates before placing.
We cannot guarantee that items will not be subject to random checks by customs, and cause associated delays and charges. Woo Pure is not responsible for any delays caused by destination customs clearance processes.
Due to certain trademark, labeling, product content and embargo restrictions, we currently do not ship all Beauty products to all destinations.
Products are shipped from the United States. The maximum order value for a shipment outside of the United States is $2,000 USD. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. To track an order on WooPure.com, visit the My Account area. You will need to sign in to access your account information. Your account password was generated automatically upon completing your order. You may also contact us at Woo Pure's Customer Service page to track your order. If you need assistance, our IT Girls in customer service will be here!
Orders must be placed by 11:59pm Pacific Time (PT) to start processing on the same day. If an order is placed after the deadline, it will be processed the next business day. All orders ship Monday – Friday, excluding federal holidays within the United States.
All orders become the responsibility of the purchaser once received by the carrier. Woo Pure will not be held responsible for the loss or damage of any item(s). By placing an order, you agree to Woo Pure's shipping policy. Once we hand your package over to carrier, we have no control when it will be delivered.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from postal carriers to the local carriers in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
On occasion, WooPure.com offers shipping promotions, at which time domestic and international customers receive free shipping if they spend over a certain amount. These promotions may change periodically.
Woo Pure has a 100% customer satisfaction policy. We take our customer service very seriously. We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they, in turn, are fair with us.
You are backed by a 60 Day Money Back Guarantee. You may return any product sold by WooPure.com within 60 days of the purchase date for a refund (Original shipping and handling fees are not refundable for all offers, including free shipping offers).
For single bottle order, we will provide a full refund (minus original shipping and handling fees) within the 60-day allowance. For multiple bottle order, we will provide a full refund (minus original shipping and handling fees) if only one bottle is unsealed and the rest is sealed, otherwise, a refund will not be provided for the rest of the bottles which are also unsealed. All new sealed items should be returned in their original product packaging.
All refunds will be credited to your original form of payment (Credit/Debit, PayPal, etc.). If no record of sale is available (not purchased from WooPure.com), we won't be able to proceed your request.
Items Returned by Mail: It takes about 7 – 15 business days for us to get your package at the fulfillment center, inspect your return and complete your refund. You will receive an email confirmation once your refund has been processed. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2 – 7 business days after your credit is applied for it to post to your account. If you paid with PayPal, you will see the refund in your account immediately after the product inspection.
Shipping Charges: Shipping & Handling fees are non-refundable for all type of offers, including free shipping offers. For USA returns $5.75 and for International returns $15.75 deduction will be applied to the final refund amount, regardless of the amount you paid for the shipping when placed your order.
Unauthorized Return: Failed, unclaimed or refused deliveries for any reason (incorrect address, moved away, changed mind) are considered an unauthorized return, therefore, above Shipping Charges deduction policy will be applied to the final refund amount.
Customs Duty: Customs duties, taxes and tariffs for International orders (orders placed outside of USA) are non-refundable, please contact your local customs office for information on obtaining a refund.
To ensure a prompt and secure delivery, we recommend sending your return via USPS, UPS or FedEx insured parcel post. We apologize but return shipping fees are not refundable.
Woo Pure is not responsible for shipping fees. Refunds cannot be processed for items lost or damaged in transit. Please obtain a tracking number fro shipping carrier.
Login to your WooPure.com account.
From the Orders section of your My Account page, click on the Request Return button corresponding to the order containing the item(s) you wish to return.
Select the item(s) you wish to return. Indicate the reason for your return. Click Submit.
Your return will be assigned RMA #. Return only the item(s) associated with this RMA number.
Once we receive your return request, it will be reviewed to determine if it is a Qualified Return under our Return Policy.
You will receive email notifications on status updates. You can also check the status in your account page by clicking on the Return Status button.
If return request approved, we will send you an email with return instructions. Carefully read and follow the return instructions.
If you have any questions or assistance please visit Woo Pure Help Center, and we will be happy to help you with anything we can.
Track your return/exchange using the information provided by your carrier to ensure it has been delivered to Woo Pure. We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history in My Account orders page.