Select your product(s) and add to your shopping basket. Enter your details and pay with your credit or debit card, or PayPal. You'll receive an email confirming your order and payment. Once payment is confirmed, we will dispatch the items.
If you have a question about an order before or after it's been placed, complete the online form, email us or give us a call.
All products sent to within the UK will be sent out free of charge by Special Delivery, to guarantee arrival on the next working day. The Special Delivery service also ensures the product is insured.
Products sent to countries within the rest of Europe will be sent free of charge, but may take 3 – 5 working days to arrive. Please contact us if you would like this to be quicker.
For orders to be sent further afield, or for large orders, you will be advised of delivery time and cost separately.
All Katrina Alexander jewellery is sent out wrapped with tissue in one of our deep, luxurious jewellery boxes and encased in a silver grey satin ribbon in our signature grey. We can also attach gift tags and hand-write your own personal message should you require – just drop us an email with your require message when ordering.
In the unlikely event you're not happy with your purchase, please return it to us within a day of receipt and in the same condition it was sent to you. Ideally, this means the box and tissue paper to stop the items being scratched. Always return it by Special Delivery and in a Special Delivery envelope or a bubble-wrapped Jiffy bag, marked "Fragile".
Once we've received the goods back, you will be fully refunded.
What is the best way to store and clean my jewellery?
Silver jewellery tarnishes easily so it is best to store it in a box or a sealed bag to prevent this. Silver should be cleaned with a soft silver polishing cloth or a silver dip. It is not recommended that you spray perfume over your jewellery, or wear it whilst using cleaning products - especially bleach. Chlorine should also be avoided.
It should be noted that matt finished pieces will tarnish more quickly when left stored in the open air. The best way to avoid this is to wear your jewellery regularly and store it correctly.
Why does my silver jewellery go black?
Some people, unfortunately, can react against silver jewellery thus making it go black. This is thought to be due to diets and some medication. Cleaning your jewellery with a small toothbrush and diluted detergent should keep your jewellery clean, in addition to using a soft silver polishing cloth or a silver dip.
If this does not help the silver can be rhodium plated in order to create a "barrier" which looks like silver in colour. Alternatively jewellery can be made in either white gold or platinum - prices can be quoted as necessary.
Whilst every care has been taken to ensure the information on this website is accurate and up to date, Katrina Alexander does not accept any liability to any party for loss, or damage incurred by reliance placed on the information contained in this website or through omission or errors how so ever caused. Nothing in this website constitutes professional advice and any user of the website should consult a suitable qualified professional for advice relating to a specific enquiry or issue.
The Content of this website is copyright 2008 of Katrina Alexander and you may only copy, download and reproduce the Content for your own personal use. Content must not be used for reproduction in any literature or on any website, in any way for commercial purpose of gain without obtaining written consent from Katrina Alexander. The term "Content" includes all text, images and graphics. Any images and company logos being the copyright or trademark of third parties are subject to the terms and conditions of such third parties.
We believe strongly in protecting users' privacy. We will not provide any of the personal information you give us to any third party. Any information submitted to Katrina Alexander via this website is held under the Data Protection Act 1998.
Your use of this website, these terms and any matters arising are subject to the laws of England. Any dispute is subject to the exclusive jurisdiction of the Courts of England. Save as specifically provided otherwise, this website is targeted only at, and the services are only available to, UK residents.
All jewellery images, designs and intellectual property on this website are the property of Katrina Alexander and must not be reproduced in any form whatsoever. Any breach of copyright will be taken seriously.