How do I report spam or other Internet abuse?
How do I report Internet abuse?
I have questions about additional e-mail boxes.
How can I access my Qwest.net e-mail from work, the Web, a friend's house, etc.?
I get a busy signal when I try to connect to the Internet.
I keep getting disconnected from the Internet.
Web site: How do I publish? What software? What is its URL? CGI-support? telnet/sh access?
Where can I get information about Internet access packages from Qwest?
How do I cancel my Qwest.net service and uninstall my Qwest.net connection software?
My other Internet service provider is conflicting with Qwest.net.
Q: I have questions about additional e-mail boxes.
A: Check the Working with E-mail page for answers about additional e-mail boxes, including instructions on how to set them up. If you have any problems or questions using the Account Manager use the Technical Support request form.
Q: How can I access my Qwest.net e-mail from work, the Web, a friend's house, etc.?
Using our WorldWide Roaming service you can dial in from virtually anywhere in the world.
Q: I get a busy signal when I try to connect to the Internet.
A: If you receive a busy signal frequently, you may want to set up your dialer to use a secondary number or to use a different primary number from the Dial-in Numbers list. (Remember that you are responsible for any long distance charges you incur while dialing in.) You can find instructions on changing a dialing profile in Help.
Q: I keep getting disconnected from the Internet.
Click to check the Disable Call Waiting check box.
Click the Control Panel folder.
Click the Telephony icon. The Dialing Properties window appears.
Click the My Locations tab.
Click to check the box next to This location has call waiting.
Click the Qwest.net icon on your desktop.
Click the Modems icon. The modem you use should be selected automatically in the Modems box.
Under Call preferences, check the box next to Disconnect a call if idle more than ___ minutes and enter the number of minutes you want for this setting.
Select Control Panels then Remote Access.
Check the box next to Disconnect a call if idle more than ___ minutes and enter the number of minutes you want for this setting.
To keep Qwest.net access efficient by eliminating abandoned connections, users connected for longer than eight hours will have to dial in again. If this happens, there is no difficulty with your service or your line.
The line used for your Internet connection must be clear and should not be disturbed. Try connecting again.
Your phone line may have static or noise on the line, or it may not be functioning properly. Check to see if your phone line has a dial tone and if you can make a regular telephone call from the line. Try moving to a different phone jack or unplugging other phone extensions. If your phone is not working properly, you may need to notify Qwest (residential customers may call 1-800-244-1111 and small business customers may call 1-800-603-6000).
If your phone line has noise on the line (if you hear static when you pick up your phone receiver), it could be that a modem is still trying to connect, or that another modem from another location in your house could be connected using the same line. You may need to cancel the connection to try connecting again, or even restart the computer.
If you have any other devices connected to the phone line that your modem uses, such as a satellite TV provider, verify that these devices are not attempting to use the line.
If none of these suggestions resolve the problem, please use the Technical Support request form to report the problem. Include the dial in number you're using and the time you've experienced the problem.
Q: Web site: How do I publish? What software? What is its URL? CGI-support? telnet/sh access?
Web Publishing: Check out the Web Publishing help guide for step by step instructions to get your page onto the Internet.
Software: You may use whatever software you want to create your pages. Qwest.net supports FrontPage extensions and FTP. Using FTP is a common way of publishing your site. There are many FTP programs available.
URL: The URL for your site will be http://www.users.qwest.net/~your_username.
If you have the Qwest Choice Internet Prime, Qwest.net StarterPakTM, Qwest.net OfficeWorksTM or Qwest.net OfficeWorks LANTM package and you have set up a vanity domain name, your URL can be http://www.your_vanity_domain_name.
CGI: We currently don't support CGI programs on our site or telnet/shell access. You may manage your site using the Web Site Manager. Also, if you have input from a FORM you'd like e-mailed to you, you may use "/cgi-bin/FormMail.pl." Read more about Formmail.pl.
Q: Where can I get information about Internet access packages from Qwest?
Q: How do I cancel my Qwest.net service and uninstall my Qwest.net connection software?
Note: Your browser software will not be uninstalled by these instructions. Therefore, any browser user settings, such as Bookmarks, Favorites, and e-mail, which currently reside with your browser software, will be unaffected by uninstalling Qwest.net connection software.
A window appears to inform you when Qwest.net has been uninstalled and to recommend that you restart your computer.
Drag the Qwest.net shortcut icon from your desktop to the Recycle Bin.
Click the C: drive icon.
Click the Program Files folder.
Select the Gearbox Connection Kit folder.
With the Gearbox Connection Kit folder selected, press the Delete key.
Click Yes to confirm that you want to delete this folder.
Only your browser software has been installed. You need not uninstall any Qwest.net connection software.
Click on the Macintosh HD icon on your desktop.
Drag Qwest.net Applications and Qwest.net Backup files to the Trash.
If you are using another ISP that uses software powered by Gearbox (check with that ISP), skip to the next step.
If you want to uninstall Gearbox software.
Drag Gearbox SP Preferences to the Trash.
Drag the ISM Registration icon to the Trash.
Drag the Qwest.net shortcut icon from your desktop to the Trash.
From the Special; menu, select Empty Trash.
Q: My other Internet service provider is conflicting with Qwest.net. A: If you currently have, or had in the past, service with another ISP and still have that software on your computer, adding Qwest.net software may cause a conflict. If you are no longer using that software, please uninstall it before installing Qwest.net. If you have questions regarding ISP software conflicts, please contact Qwest.net Technical Support.
A: As a Qwest.net subscriber, you can set up your Web browser for newsgroups. Learn more on how to set up your newsgroup using Netscape® Communicator™ or Outlook® Express.