One of my pet peeves with businesses in the marine industry is not showing up for appointments when we need an estimate. I can't count how many times we have called someone locally and said we were ready to spend some money, but needed to have them come out and give us an estimate. The response is always, "no problem, we will be there on XYZ day." That day comes and you wait...and wait...and wait. Finally, you give up when they are a no-show. We absolutely will not call someone back and beg them to take our money. Besides, if they won't show up for the estimate, what would happen if we gave them a job to do? The biggest offenders, in our opinion, are the canvas shops. I mean, if your not coming, call and say so, and if your too busy to take another job, tell me your too busy! But I am amazed how so many cry about how terrible business is and blame it on the economy, cheap boaters and all kinds of other influences.