Measurement of compliance with announced terminus departure times.
And because punctuality is a major element in Rhônexpress' quality of service, we undertake to refund you half the single ticket price if we are more than 10 minutes late, and the full single ticket price if we are more than 20 minutes late (based on ticket machines fares). That's the Rhônexpress Punctuality Guarantee!
To find out how to apply for a refund, click here and follow the instructions.
Mystery shoppers report on the courtesy and helpfulness of Rhônexpress staff and check on the adequacy and timeliness of responses to complaints.
The presence and accuracy of information in both normal and disrupted conditions at stations, on board the trams and on the website.
This concerns stations, the outside and inside of Rhônexpress trams.