If the result(s) of the test (s) are alarming or unexpected or do not correlate clinically or clerical mistake,the patient / referring doctor may please contact the laboratory immediately for possible recheck or remedial advice or revised report.
The test/packages are displayed as per the availability.
in case certain tests are not listed in the test list, laboratory does not carry those tests.
In case of non-availability of ordered tests or packages at the mapped laboratory, the request would not be executed.
The online request once placed cannot be modified or cancelled through the website.
You can get updated on the status of the order by calling the laboratory directly.
In case the test which is paid through credit card is cancelled due to non-availability of the requested test at the laboratory, the amount will be returned by reversing the transaction by Rlifespan.
As a general rule, once test/package request placed on the Platform are treated as confirmed.
In addition to the foregoing, we may also contact you by phone and / or email to inform and confirm any change in the test request, due to availability or unavailability or change in price of the requested test. Please note change or confirmation of the request shall be treated as final.
You agree to pay us for the total amount for the test or package request placed by you on the Platform. We will collect the total amount in accordance with the terms and conditions . Please note that we cannot control any amount that may be charged to you by your bank related to our collection of the total amount, and we disclaim all liability in this regard.