Dr. Ivan Lai, Deputy Director-General of the Executive Board, APAGS, is an assistant dean and associate professor in the Faculty of Hospitality and Tourism Management at the Macau University of Science and Technology. He also works as an adjunct research fellow in the International Graduate School of Business at the University of South Australia. He received his PhD from the University of South Australia and his MBA from the University of Strathclyde. He has published numerous papers in top-tier journals such as the Journal of Hospitality and Tourism Research, the Journal of Travel and Tourism Marketing, and the International Journal of Systems Science. He is an associate editor of the International Journal of Electronic Customer Relationship Management. Recently, his research interests have focused on recreational gambling, relationship quality, and technology acceptance.