City of Baltimore has partnered with HomeServe to offer you coverage plans that can protect you from the expense and inconvenience of interior and exterior home plumbing repairs.
HomeServe USA Repair Management Corp. (HomeServe) is an independent company separate from City of Baltimore and offers this optional service as an authorized representative for AMT Warranty Corp., the contract issuer. Participation in this service plan will not affect the price, availability or terms of service from City of Baltimore.
Why did City of Baltimore select HomeServe?
City of Baltimore has selected with HomeServe to offer their customers affordable emergency repair plans that provide protection against costly and inconvenient repairs to systems through their homes and properties.
If I'm a City of Baltimore customer, will HomeServe charges show up on my bill?
No. Customers who sign up for these plans will be billed directly by HomeServe.
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies do not cover repair or replacement of this line. If you find you have similar coverage, you can contact HomeServe to cancel.
Your plan starts 30 days after your order is processed. During this review period you will receive the full Terms and Conditions to help you decide if coverage is right for you. You can make a service call immediately after your plan starts.
Step 1: After your coverage start date, if you should suffer a home repair emergency that is covered by your plan, call HomeServe toll-free at 1-855-807-6631 and one of our customer service specialists will get you started on your claim.
Step 3: Once covered repairs are completed, to say you are satisfied and we pay the technician directly for you up to the annual benefit amount.
You can let us know any time before your plan start date that you no longer want this coverage. If you do, then your plan will not start and payment will not be taken. You may also cancel within 30 days of your start date for a full refund less any claims paid; cancellations after the first 30 days of your coverage will result in a pro-rata refund less any claims paid.