I need medical care, what should I do?
Please contact the 24/7 Telephone Assessment Service (TAS) on 0521 305 3961.
What services are available in my area?
Below is a list of preferred providers for primary care (adult and child), specialist services and local emergency services. You will also find details of other support services.
I have an appointment at a local clinic or hospital, what do I need to do?
You will need to take with you a consent form for the release of medical information to a 3rd party (the SSAFA GSTT Care LLP Medical Team). Download the consent form. You should also provide your service number and/or show your ID card.
Please arrive at least 30 minutes early to complete the booking-in process. After your appointment, please make another appointment to see your GP.
If you are provided with any documentation from the hospital or clinic please take a copy and send it to us at the Ramstein medical administration office so that we can keep your medical record up to date and complete.
If you are admitted to any hospital, please let us know by calling the Hospital Hotline on 0800 5 88 99 36 as soon as possible. We can provide you with patient support and ensure that medical treatment costs will be paid for (for entitled patients).
Please do not sign anything in a hospital or clinic unless you know what you are signing for. In Germany, be especially wary of any form that contains the word 'Wahlleistung', which means private room / treatment options or the words Chefarzt Behandlung/Chief Consultant. This would incur a cost that is not covered by the LLP or the BFG health service. If you are in any doubt at all, call the hospital hotline on 0800 5 88 99 36.
You can make appointments directly with the practice.
All recommendations for hospital care for serving personnel must be reviewed, in line with MOD Occupational Health Policy, by a Defence Clinical Advisor (DCA) before any surgical intervention can take place. Please call the SHC Clinical Referrals Team on 0521 772 77892 or email GSTTClinicalTeam@shcac.de for further information.
If you are prescribed physiotherapy as a result of seeing a GP please call TAS and make them aware that your care is continuing with another clinical specialty.
We pay all bills for regular treatment of EJSU patients.
If you have any queries over an invoice please call the invoice department 0521 772 77891 or 0521 772 77890.
It may be that you have received a bill for private charges that you have not settled on discharge from hospital. Private rooms, telephone and TV charges and certain prescriptions that do not fall within UK NHS guidelines will not be paid on your behalf.