Here you can contact us for a service request, obtain important forms, book amenities and browse through FAQ's associated with your property. Please make a selection from the dropdown below to get started.
What are the Regular Building Hours?
The regular building hours for 1166 Alberni Street are Monday to Friday, 7:00 am to 6:00 pm. Access outside of these hours is by Security Access Card.
Who can I contact during regular building hours?
Tenant Services can be reached by phone via phone at 604.699.5204 or email at service@petersonbc.com. Office hours are Monday to Friday, 8:30 am to 5:00 pm.
Please call Tenant Services at 604.699.5204 in case of emergency - calls received outside regular hours will be answered by our after hours emergency dispatch service. For Police, Fire and Ambulance, dial 911.
I would like to renovate my suite - what is the procedure?
Any proposed changes must be reviewed and approved in writing by Peterson Commercial before any work begins. Please contact Property Mangement at 604.699.5204 prior to the commencement of any work.
I want to work in my office outside regular building hours. What is the procedure?
Outside of regular operating hours access to the building is with a valid security access card. Cards may be ordered by completing the Access Card Request and Change Form. Cost of a card is $15.00, subject to change.
I am having a meeting outside regular building hours, how do my guests gain entry?
Visitors may enter the building using the entry phone system, located near the front door. Visitors may find the appropriate tenant's name in the electronic directory and enter the four digit suite number (enter "0" in front of 3-digit suite numbers). The tenant may then grant access by pressing "9" on their phone. This will then unlock the main doors and provide temporary access onto the appropriate floor via the elevators.
What do I do when my suite is too hot/cold or has a fluorescent light bulb that needs replacement?
A designated individual from your suite will direct all general maintenance requests to Tenant Services at 604.699.5204 or service@petersonbc.com. A work order is then initiated and maintenance staff contacted to complete your request.
What if we need heating/Air Conditioning outside regular building hours?
Heating and Air Conditioning is provided Monday to Friday 6 am to 6 pm and Saturday 10 am to 2 pm. If you require service outside these hours, please complete a request for after-hours Air Conditioning/Lighting Form. 24 hours notice is required, and a rate of $60/hour is charged, subject to change.
I need to use the freight elevator to transport large items. What is the procedure?
When receiving/moving items which require the use of the freight elevator, Tenant Services requires notification 24 hours in advance. Please fill out the Elevator Booking Form and Security Special Service Request Form. For DELIVERIES, the freight elevator is available for use daily from 9:30 am to 11:30 am and from 1:30 pm to 3:30 pm for a maximum of 30 minutes. All shipments must be transported through the rear loading entrance. For MOVING IN/OUT, the freight elevator is available after 6:00 pm Monday to Friday, weekends and statutory holidays. All shipments must be delivered through the rear loading entrance. Tenant Services requires notification a minimum of 48 hours in advance for required security arrangements. All security costs will be charged to the tenant accordingly.
How do I reserve a parking stall in the 1166 Alberni underground parkade?
Impark manages the underground parking in 1166 Alberni Street. Please contact Impark directly at 1.877.909.6199 and quote lot number 1662 for rates and availability.
I ride my bicycle to work. Where can I leave it?
Tenants may leave their bikes in the designated bicycle area just inside the vehicle entrance to the Parkade. Peterson Commercial bears no liability for stolen or damaged property, and bicycle owners should take all precautions to ensure their bikes are locked and secure. Bicycles are not permitted in the lobby or elevators of the building.
The boardroom is offered on a first come first serve basis.
No bookings will be approved more than 30 days in advance.
Bookings are limited to no more than twice per calendar month for full days and three times per calendar month for half days. Additional bookings are subject to availability.
Please notify tenant services 24 hours in advance if you require a cancellation of the boardroom facility. Scheduled bookings that have not been claimed within 30 minutes of the allotted time slot will be cancelled and become available for other tenants use.
We request that people using the room, clean up after themselves as a courtesy to others who are using the room after. Chairs stacked and stored. Refuse must be removed. Surfaces and floors must be clean and free of debris.
If there is extra cleaning required after you have used the room, or any damages have occurred, please be aware that the cost of the cleaning or repairs will be charged back to your account.