But it doesn't stop there. We will continue to care for our customers; persistently going that extra mile to deliver seamless service all year round. To see what our customers say about our leading service, take a look at our customer reviews below.
And we'll continue to do all we can to improve our service to our fantastic customers.
Rant & Rave © provide us with a platform to gather independently collected Calor customer feedback at all touch-points within our wide range of customer journeys; we then monitor and adapt our processes to help ensure that we achieve the highest levels of customer satisfaction. Learn more about Rant & Rave © here.
" "I wanted to feel like we were on mains gas. It was a simple decision in the end."
" "We were struggling with oil in terms of cost for a while – we had an old oil boiler and it wasn't hugely efficient... We've found the new LPG system to be more efficient"
" "There are other companies out there, but Calor are nationwide. I think Calor gas are perfect in a situation where there is no mains gas supply"
" We've lost an oil tank that was in the way and not very pretty. The underground LPG tank offers something that's out of sight and something we can depend on.
Everyone at Calor does their best to ensure that we provide a seamless experience for our existing and prospective customers. Sometimes we get it wrong and may give you cause to complain: if that is the case, please follow this procedure to let us know.
In the first instance, please contact your local Calor Centre as all of our customer service representatives are able to deal with complaints. If necessary, they will escalate your complaint to the on-site management team. You can contact your local Calor Centre via email, telephone or post using the contact details that can be found on your Calor statement.
If you have not received a satisfactory response from the local team then you can contact our Customer Standards Department via email on quality@calor.co.uk or via post at: Calor Gas Limited, Athena House, Athena Drive, Tachbrook Park, Warwick, CV34 6RL.
When we receive a complaint, we will endeavour to resolve it within five working days; if that is not possible, we will contact you to acknowledge receipt of the complaint and to give you a timescale for resolution.