DocWine.it guarantees the best quality of each product we sell online.
Our wines come exclusively from productors and companies thoroughly selected by DocWine.it.
Typical products, sauces, oils and vinegars are Italian productions.
The wine purchased on DocWine.it will be shipped all over EU zone by courier.
The delivery time may vary depending on the destination, and it fluctuates indicatively from a minimum of two days up to a maximum of seven working days. The costs may vary too, depending on the weight of the parcel and on the destination. The system will automatically calculate the delivery cost of your purchase as you fill in the electronic order.
- non-registered users can check their order status on "Check your order status" page, by giving their order number and the email address used during the payment procedure.
DocWine.it issues an invoice or a regular receipt for each order and the customer will receive it with his/hers purchase. Personal data supplied by the customer during the transaction will be used by DocWine.it to fill in the invoice. Once the invoice is issued, it is no longer possible to change the order. Production time for stocked goods is four working days. Production time for out of stock goods depends on the availability of the product itself.
Once the merchandise has been shipped you will receive, if this service is provided by the courier, a shipping code that will allow you to track the parcel on the website of the courier.
Delivery time varies according to the destination, beacuse the parcel can be retained in customs for esaminations (if the destination is outside the European Economic Community).
On DocWine.it you can pay online with your credit card in total security. Once you have made your order on our website, your credit card number will be sent directly to Paypal, using a high security, coded transfer method. Paypal verifies the validity of your credit card and then sends the authorization to charge your account to DocWine.it. In order to guarantee the highest security standard, DocWine.it will never get to know your bank code. Paypal only will handle those data, so that they will remain absolutely confidential.
You can also pay by bank transfer, if you prefer.
The bank transfer must be made out to "DI SA. NI. Snc di Marco Sabatino", and your order number must be specified. The bank transfer costs will be charged to you. DocWine.it will wait to receive the transfer before shipping the merchandise you have ordered.
Banca sella ag. Castiglione To.
Every purchase on DocWine.it is subject to the discipline of Legislative Decree 206/05, prescribed on the subject of distance selling.
According to the EC decree, the Right of Withdrawal can be exercised only by natural persons (consumers), while it cannot be exercised by legal persons or natural persons acting for purposes associated with a business activity.
Whenever consumers have the right to withdrawal from the contract, they have to do it within ten working days from the time the merchandise is received, by returning the goods to DocWine.it, who will reimburse the price of the product in question.
The consumer's right of withdrawal doesn't apply if the goods were delivered sealed by DocWine.it and have been opened and damaged by the consumer.
- in case of partial withdrawal, please state clearly which articles you want to return.
The reimbursement will be issued as soon as possible and in any case within thirty days from the time the returned merchandise is received by DocWine.it.
The products must be sent to DocWine.it in their original packaging or casing. DocWine.it reserves the right to refuse the returned merchandise if it does not arrive in its original packaging.
Personal data collected on DocWine.it will be treated in accordance with current Consumer Information Privacy and Privacy Protection laws del consumatore.