All versions of Digital Switch.
PURPOSE: The purpose of this document is to instruct users on how to do a complete shutdown of the Avaya Proactive Contact Digital Switch (PG230).
WARNING: In no way should a user reboot the Digital Switch without prior consultation from Avaya Proactive Contact Support. If an improper reboot of the Digital Switch occurs, you may experience significant down time. Do NOT reboot the Digital Switch for Troubleshooting.
PROCEDURE: On many Avaya Proactive Contact dialer systems, a supervisor has the option to log into the Digital Switch to initiate a shutdown. A specialized login was created to allow end users to shutdown the during storms, scheduled power outages, building emergencies, and scheduled Maintenance periods as needed. No longer does an end user have to call Avaya Proactive Contact Support to do a soft shutdown of the dialer--they have the ability to do it themselves.
1. Connect to system console. If using a Lantronix SLC access server, connect to the access server.
For a list of commands, type 'help'.
5. Choose option 2 from the menu to connect to the PG230 switch.
3. From the Maintenance Menu, select "I" for 'Shutdown System', then press Enter to confirm your selection.
This message indicates the Digital Switch system has been halted and is ready to be powered off.
b. shutdown the PG230 per this article and power it off.
c. See the note after step 5 regarding powering up.
5. Power OFF the Digital Switch.
a. The simplest way to do this is to power OFF the entire cabinet by powering off any UPS(s) in the cabinet.
b. The other way to power OFF the Card Cage is to trace the power cable from the Power Supply in the top of the cabinet to the UPS and unplug the power cable from the UPS.
c. For a PG230 or PG230RM cabinet, simply unplug the cabinet from the electrical outlet.
To power up the PG230, simply plug it back in. It is important to note that the messages will be loaded from the CPU to the PG230 during the power up of the CPU so it is necessary to power up the PG230 before the CPU.
If powering on is not successful the first time it is possible to power cycle switch again but then the Dialer applications should be restarted again as well.