You can return any of our items (except shrink bands) within 30 days of receipt of your order.
Please contact customer care at 203-752-9124 to request a Return Merchandise Authorization (RMA) number and obtain the address to ship the returned items to. Returns without an RMA, or returned to the wrong address, will not be given credit. Please note that we cannot accept returns of merchandise that has been used.
In addition, returns are subject to a 25% restocking fee and there are no refunds on shipping charges for returns. If your order has been packed and shipped, and for some reason you refuse it, handling and shipping charges will still apply. Therefore, we ask that you order carefully.
Damaged shipments are rare and will be replaced or refunded. Please inspect all packages at the time of arrival and contact us immediately about any damaged products. A claim may be filed with UPS.