This is a collection of customer service stories (and the articles covering them) which have made it "viral", usually because a single employee in a company did something beyond the call of duty to deliver a good customer experiences. Our most recent bundles can be found here: http://bundlr.com/b/customer-service4 – covering period up to December 2013.
Customer service- why it matters and how to do it right?
The Times 100 business case studies provide unique access to the way companies have developed certain aspects of their business. The series cover many aspects such as policies, strategy and integration with other activities such as sales. We have selected here one specific case study but there are plenty more to look at depending on your specific interest: Developing competitive advantage through customer service.