We have recently signed up to UK's leading independent consumer review company feefo. This means that a few of our customers will be contacted by feefo on our behalf, in order to request that they score us from 1 to 5 across a range of measures related to our operations and building quality.
The results will be aggregated and will appear both on our website and feefo's website alongside major retailers and tourist venues, providing reviews of products and services across a huge range of sectors and companies. As part of the set up feefo have asked to be able to contact some of our past customers so that we and they can start advising people about our services almost immediately.
From then on every customer will be asked to participate and the scores will be updated accordingly. Other organisations such as Google and Facebook also rely on these reviews to share with prospective customers. On the other hand if you are asked and can give your feedback, we'd really appreciate it.