Shipmate starring Chatter lets your FedEx shipments join the conversation. Using Chatter, you can follow any shipment and receive real-time tracking updates. To fully take advantage of this great feature, we highly recommend you also configure Scheduled Tracking.
Note: If Chatter was already enabled before you installed the FedEx app, then the setup was done automatically and you can skip the steps below and go straight to Schedule Tracking.
Navigate to Setup | Customize | Chatter | Settings.
Select Allow Emails so users can choose to receive email notifications about Salesforce Chatter updates (optional).
Note: Enabling Salesforce Chatter also enables the new user interface theme, which updates the look and feel of Salesforce.com.
Navigate to Setup | Customize | Chatter | Feed Tracking.
Once complete, you can continue to Schedule Tracking to configure how often Shipmate will contact FedEx to get the latest tracking updates.