Are you currently hoping to grow your own reservations team with the help of a professional technology? Are you also looking for better customer engagement, or to outsource your sales to a team of professional sales snipers who will dramatically increase your conversion rate? If so, this article is for you.
A US company that has been in business since 2013, Realvoice, has a 24/7/365 Customer Engagement Center for your convenience. They have the ability to handle a wide array of responsibilities including, all your calls, leads, emails, and chat and are quite efficient at converting all these in returning guests. This will greatly free up your time so you can focus on operations, employees, and build up your business and businesses inventory. On top of all of this, they only get paid when you get paid – which means a much greater ROI!
The Busy Rooms Call Center module works fluently alongside their CRS which allows agents ease of access to many different tasks including, automatic updates to the inventory, as well as automatic guest confirmations and the ability to input phone reservations into the system. With both dynamic packaging(hotels, tours, transfers, etc.) and criteria to limit results of searches, the user experience has been streamlined to give the best possible experience.
The call centre agent will have a complete understanding and overview of availability and prices, as well as being able to quickly see descriptive content, pictures, and policies. All of this within the selected date range of the user and with the freedom to select individual, multiple, and/or different rooms.
Navis is based in Oregon, and their focus is on reservation sales and marketing. Their target goal is to improve hospitality teams productivity and turn them into flawless revenue generators. Basically enabling them to bring in and convert more bookings.
They have two main solutions which are Narrocast Cloud, their reservation sales software and RezForce, a Call Center Service.
Narrocast is made to empower your sales team with the latest cutting-edge technology, which includes Lead Management System and Performance Improvement tools as well as Objective Data. On the other hand, RezForce, will bring highly trained experts to your aid when your team is busy or not available.
And finally, as a Price-For-Performance company, they will only get paid when they handle or book your reservation calls.
A cloud SaaS solution for hospitality is what TrackHS Software is all about. They can handle all business processes for simple to complex properties.
They come up with solutions based on data and they generate bookings with their cloud solutions which include their Powerful Cloud Call Center.
Using this model will give your team all the tools they require when it comes to communicating with contact call and emails that are sent to leads, prospects, and guests.
TRACKHS Call Centre module is very flexible in what it offers, be it creating and managing menus, directories, voice messages, call overflow, and other Call Center requirements. You also receive the option of recording agent calls, so you can listen and improve training and guest communication.
Are you using Vacation Rental Call Centres? Comment your experiences below!