Deflects calls to digital automation.
Fiona can also route to the proper agent that can finish the task or solve the problem. This makes the agent more efficient through tools and a rich interaction channel.
She is ready to work as a personal shopper by identifying the customer and offer products that fit the expectation fast and easy. Moreover Fiona can simplify the check out and delivery. Isn't that what customers wish?
Fiona is taught to interact as a human to build strong relationship with the customers. She helps them on each step of interaction with the business. Fiona is available to serve in every part of the world, in any language.
Start on web, continue on mobile — and vice versa.
Continue (not restart) the conversation across sessions.
Fill in forms, obtain authorizations, upload content, etc.
What can Fiona as a digital employee do for your business?
She is ready to work as a personal shopper by identifying the customer and offer products that fit the expectation fast and easy. Moreover Fiona can simplify the check out and delivery. Isn't it what customers wish?
Fiona recognises customers using identification technologies such as Face ID and touch ID to offer the best personalized service.
Fiona is able to answer questions from website data, FAQ, historical conversations, or other knowledge sources.
Fiona can perform different tasks from 3rd party applications, order entry status, scheduling, payment and others.
Fiona remembers conversational history and and can retrieve information by interacting with customer contact center/CRM or any other system.
Fiona learns from the conversations and gets smarter every day.
Fiona persistently manages workflows across many channels including web integrations and mobile applications.
Fiona can even make human agents in call center more effective and efficient.