CHULA VISTA, Calif. (KGTV) - John Carroll is applying to the Naval Academy. His twin sister, Katherine hopes to get into Brown University. Both are concerned their high school transcripts won't tell colleges enough about their accomplishments at Eastlake High School in Chula Vista.
Their transcripts don't list class rank, AP test scores or service projects, which the twins and their parents believe is critically important, not only for admission to college but also for scholarship applications.
"Needless to say it's quite disappointing," said the twins' mom, Susan Carroll.
The Sweetwater Union High School District recently transitioned to a new transcript service called "Infinite Campus." The transition hasn't been seamless.
Last year the district sent notices home admitting "difficulties," including problems with data transfers validation issues as information was transferred from the old system into the new one.
One of John's water polo teammates told him his id and profile was mixed up with another student's.
"It had his name, but all her information and her picture," he recalled.
The Carrolls are especially concerned because the college application season is already here.
A spokesman for the Sweetwater District told 10News the new system is 100 percent accurate and all the information colleges and universities require is included in the transcripts.
The district is crafting a letter to send home to clarify the new system.
A district spokesman says "Infinite Campus" has been in business since 1993 and has served 7.8 million students in 45 states.