This article is to help users with failed merges in the ParishSOFT Family Merge Tool. In the event of a failed merge, you will want to identify the records and report it to ParishSOFT Support, details on how to specifically report this can be found below.
If you click on the 'Failed' hyperlink then you will be able to view the 'Error Report' detailing the reason for the fail. There will be a lot of information that may not make sense to you, that's okay, this message is more for support.