That said, many live chat extensions for online stores offer you a much too intimidating interface using tools that are overkill for such a basic support medium.
You're not going to locate anything mad with this particular tool, but that's the glory of it. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with clients who want answers fast.
So let's take a deeper look to the live chat platform to know who it's best for and all of the features are impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has generally positive evaluations. We also shared its own available pricing options.
Users that gave Pure Chat a favorable review stated that the program is easy to set up and navigate due to its user friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are all offline.
An individual who left a favorable overview of Pure Chat on G2 Crowd said they were in a position to convince customers to commit to a purchase within moments of communication through the app. He also likes how the tool provides them with a means to answer customers' questions quickly and promote their goods without the use of phone calls.
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that making it difficult to keep agents who've retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they've been logged off.
Notifications are sent to you when a chat comes in, and you'll be able to schedule when you are offered for chatting to ensure clients know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box appears like prior to, during and following the dialog. Don't hesitate to modify around colours, set causes for when the chat box pops open and configure the forms that you need people to fill out before speaking to you.
The two iOS and Android programs are offered for those who'd like to handle live chats while on the move. By way of instance, if you have to leave the office but still want to give the best support on the market, you won't need to worry about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are carried over to the mobile apps. You have settings for actually carrying out the talks, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it isn't important where you are when viewing who's on your website in real time. Your customer support is constantly handled, since it functions like texting from the cell phone.
The reporting is one of the strongest sections of Chat, because it not only gives you the functionality for exporting reports, but it supplies amazing graphs and vision for seeing chat metrics with time. It is possible to track your client satisfaction to make decisions about your employees or to determine which particular clients you may be spending too much time .
The Pure Chat service outlets are far more impressive than a number of the other solutions you will find for live chat. By way of example, a site is supplied for studying about updates and suggestions, while the Guides page is filled with information about how best to sell online, how to manage rude customers, the way to get more live chats and more.
The FAQ page gives you a good idea about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn't find any support modules for calling in or emailing, so it looks as if you'll have to finish most of the research yourself.
Pure Chat doesn't have a free trial. However, you do not want one at all, since the provider delivers a strong free plan that you can continue to use for as long as you want. The paid plans are reasonably priced too, along with the monthly payments bring along a wide set of characteristics that you don't get together with the free bundle.
Free — For $0 you get support for a single user, 1 site, unlimited chats per month, per one day chat history and native mobile programs.
Growth — For $100 a month you get everything from the former plan and support for ten users, five sites, an infinite chat history and the capacity to remove the Pure Chat branding.
We enjoy the Free program for people just testing out the machine, but the true operation comes into play once you choose the Starter Plan. The only gripe I have is that you need to get all of the way up into the $100 a month strategy to remove branding.
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Yes. Pure Chat has a 30-day money back guarantee for clients who aren't satisfied with their services. Read the following instructions to find out the cancelation terms along with other specifics.