Get answers to Frequently Asked Questions (FAQs) regarding Banner, including passwords, access, reporting, and more.
Q1.1 What does BANNER stand for?
Banner is the trademarked name given to this suite of software products by its parent company Ellucian (formerly known as SunGard HE, and even more formerly known as SCT, Inc). Although it is sometimes spelled in uppercase, "Banner" is not an acronym, and the name has no known special significance.
Q1.2 How long will we be using this system? Will we be expected to move to another software package in the near future?
Although information technology has a limited life-expectancy due to the rapid changes and advancements the industry experiences, we expect Ellucian to continue to provide new functionality and improvements to the Banner system, which we will take advantage of by implementing their upgrades and modifications.
There are no plans to move to anything else in the immediate-term. That said, the ITS office is always looking for solutions to best fit the University's needs. Future changes cannot be ruled out.
Q1.3 Are Social Security Numbers (SSNs) viewable in Banner?
Yes, by select employees only. SSNs are stored in Banner for legally required purposes (e.g., payroll), and this data is kept in an encrypted table viewable only by a few staff with the appropriate security clearance. We generally use the A-numbers assigned within Banner instead of SSNs for most identification purposes.
Q1.4 Will I be able to generate reports myself?
Yes. Banner allows the end-user to generate several reports; see the Banner Manual for more details. ITS can also help your business units generate more complex reports.
Q1.5 What version of Banner are we running?
AAMU is currently running on Banner 9. The transition to version 9 was completed in late 2018.
All University employees and students should have access to SSB.
Q2.1 How do I open and exit Banner Self Service?
Use your AAMU user ID (A-number) and Banner PIN to log in to Banner Self Service. This link can always be found at myAAMU.
To Exit: it is recommended to always use the Logout icon to exit Banner Self Service. Closing the window or tab may not necessarily close your session. Your information may still be accessible if you do not properly log out after using SSB on a public computer.
Q2.2 What do I do if I can't remember by Banner Self-Service password or A-number?
You can retrieve your Banner SSB ID (A-number) here, and you can retrieve your SSB PIN here. These links also may be found on the myAAMU page under "Banner".
Q2.3 I tried to retrieve my Banner SSB ID and PIN from the links above, and it did not work. What do I do?
Students: follow the directions given on the screen. It will tell you what office to visit to resolve the problem.
Employees: if you entered all information correctly and still cannot retrieve your Banner SSB ID and/or PIN, please call the ITS Helpdesk at Ext. 4357.
Q2.4 Can I change my SSB PIN? How?
Yes, you can change your PIN as long as you know your current PIN. After you login to Banner SSB, go to Personal Information and then click Change PIN.
Q2.5 Are there any restrictions on what I can use for my SSB PIN?
Q2.6 If I try to log into SSB numerous times without success, will my account get locked?
Q2.7 Why did my Banner Self Service session timeout?
Q2.8 How do I view Pay Stubs?
Q2.9 It says something about "intrusion attempt detected" and logged me out! What happened?
Access to Banner Admin (formerly known as Internet Native Banner, or INB) requires special training and access approval. The following FAQs are for users who have completed these requirements.
Q3.1 Do I need access to INB?
Faculty and staff use INB to manage financial, student, and human resource information, which often consists of PII or other sensitive data. Therefore, access to INB is restricted and must be approved. To justify access, users must demonstrate a legitimate need to for access to confidential department data.
Q3.2 How do I obtain access to INB?
Please follow the instructions on the Access to Banner page.
Q3.3 Whom do I contact if I can't remember my INB password?
Please call the ITS HelpDesk at Ext. 4357.
Q3.4 How do I change my INB login password?
- Expired password: If your password expires, a pop-up window prompts you to enter a new password. You must enter your old, expired password, enter the new password with confirmation, and then click OK.
- Change password (not expired or locked): Go to the GUAPSWD form after you login to Banner INB.
- Locked password: Call ITS Service Desk at Ext. 4357 for password reset. Passwords do not automatically unlock, so ITS will have to unlock it.
Q3.5 How often does the INB login password expire?
Q3.6 Are there any restrictions on what I can use for my INB password?
You can use numbers, letters, and a limited set of special characters in your INB password. Not all special characters can be used in Banner, however.
The following special characters should not be used: @ # $ % ^ & = ( ) , < > ` ~ ; " : \ ?
NOTE: Do not use spaces in your INB password.
We recommend a STRONG Password. An ideal password is long and has letters (upper- and lower-case), symbols, and numbers. Such passwords are nearly impossible to guess.
Q3.7 If I try to log into INB numerous times without success, will my account get locked?
Q3.8 I found some wrong information in Banner. Can you fix it?