Qazzoo is a community. We have always found the phone to be a more affective and personal approach. The percentage of connections made with buyers is much higher by phone than email. We suggest starting by asking questions that ensure that the buyer knows that you care about their needs and wants. Try to avoid the subject of financing until you have gained their trust. Ask questions that engage the buyer in how you can help them. Remember that you are the potential solution to their problem. The person that helps the most people makes the most money, so help them solve their problem. If its credit issues? Show guidance and patience. Good business is a marathon not a sprint and by doing this you will create a loyal relationship.