any other relevant information required to execute the money transfer.
If we did not receive your payment instruction before 16.00 on a business day for us (or if we received it on a day which is not a business day for us), we might treat it as if we received it on the next business day.
You can call us to telephone number +44 (0) 207 976 5445, +44 (0) 207 828 4222, send written request to the address 72 King William Street, London, EC4N 7HR by letter or email us to manager@opaltransfer.com.
Where possible please enclose a copy of your Receipt. We aim to process such requests promptly but, in any case, within 30 days.
we may not refund the commission as a reflection of the costs already incurred by us except when the cancellation is due to an error by Opal Transfer.
we will not refund you after the payment was executed and/or paid out before we get your notice of cancellation.
If you notice an error in either the payment sent or received as a result of using the Opal Transfer services, then you should immediately notify us at manager@opaltransfer.com or by calling our Call centre +44 (0) 207 976 5445 If you become aware that you have received a payment above/less what you were expecting, you must notify us of this so that arrangements can be made for you/us to immediately return any overpayment/underpayment.
It is your responsibility to let us know if there are inaccuracies or changes to your personal information. All changes can be done by login into your account online or mobile application, and also you can notify us via email info@opaltransfer.com or by calling our Call Centre +44 (0) 207 976 5445.
We may use information about you to discharge our anti-money laundering, security validation and verification responsibilities, to provide our services and to manage our relationship with you. We may make searches of credit reference agencies who will supply us with information on verification of personal details provided by you to prevent or detect fraud, or to assist in verifying your identity. If we cannot find enough information we will ask you to provide some additional documents instead. The credit reference agencies will record details of the search type "identification" whether or not this application of registration proceeds.
We may disclose this information to sender, receivers and intermediaries in the course of providing our services or as required by Regulation (EU) 2015/847 on information on the sender accompanying transfers of funds; persons with whom we share information for anti-money-laundering, security verification or validation purposes; regulatory and prosecuting authorities; service providers acting on our behalf. This may involve the transfer of information to countries which do not have data protection laws as strict as those in the UK.
Please tell us if you have any problems with our service: telephone number +44 (0) 207 976 5445, +44 (0) 207 828 4222, email manager@opaltransfer.com. We will seek to resolve your complaint as quickly as possible. If you are not happy with our response, or if we have not finished investigating your complaint and given our final response after 15 Business days, you may refer your complaint to The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.