•	If you receive your purchase and are in any way unhappy with it, please contact us. Please also note: before returning or exchanging an item, please make sure the cardboard part of the packaging has not been removed or damaged and the ties holding the extensions to the cardboard backing are still in place. Please do not remove the ties/plastic tags and then attempt to replace them, as this will make the extensions void and your item will not be refunded.
Due to all these factors, no one can give an exact number of days that hair extensions will last for each person. They can last for many months or be easily ruined if not cared for properly.
We will replace or refund hair extensions that do not meet the Consumer Guarantee Act 1993. However, we will not replace or refund hair extensions subject to normal wear and tear over time (generally hair extensions purchased more than 14 days ago will be subject to normal wear and tear so will not be replaced or refunded) or affected by more than normal usage or usage not in accordance with our instructions.