To ensure the best sound quality during calls, Covoda uses uncompressed audio codecs (G.722–HD Voice and G.711-ulaw) delivered through Real-time Transport Protocol (RTP); which allows the audio to stream in real-time. As a result, your internet connection is the most important component to call quality.
You can test for these metrics by using sites like speedtest. Test to a central location (like Chicago or Dallas-Fort Worth) to get an idea of what your connection looks like during peak hours.
The rate at which data is carried over the internet from one point to another in a given time period (usually a second). Each active call uses approximately 82.5kbps of bandwidth for uploading and downloading call data.
Upload What the other person hears. Audio is uploaded in real-time from your phone to Covoda Cloud using your internet connection's upload speed.
Download What you hear. Audio is downloaded in real-time from Covoda Cloud to your phone using your internet connection's download speed.
While the bandwidth requirement is minimal, you must take into account how many calls are taking place simultaneously at any given time to ensure call quality is maintained. For example, if there were 10 phone calls happening at the same time, your bandwidth requirement would be 825kbps up/down. Not only that, consider what other types of internet activity (file transfers, video streaming, internet browsing, etc.) are taking place on every computer or mobile device within your network.
The average time it takes packets (audio) to travel from Point A (phone) to Point B (Covoda Cloud) and back. Many people, including internet service providers (ISP), only consider bandwidth when evaluating internet speeds. However, that is only half the picture. Bandwidth only shows how much internet traffic that can be pushed through; where latency shows how fast that traffic arrives at its destination.
Think about driving on the freeway. Bandwidth represents the number of lanes that are available—if you have more lanes, more traffic can be pushed through and the likelihood of a traffic jam is reduced. Latency represents how fast you drive—it doesn't matter how many lanes there are if other things are slowing you down (inclement weather, gravel, potholes, etc.).
The change in the amount of time it takes for one packet (audio) to move from Point A (phone) to Point B (Covoda Cloud). When you are checking your email or casually browsing the web, it doesn't really matter when packets arrive or if they arrive in order—in most cases you will never notice. But when you are streaming media, like a phone call, this packet precision becomes extremely important. If there is excessive jitter, packets will be dropped, and call quality will be affected.
The percentage of packets (audio) lost while traveling from Point A (phone) to Point B (Covoda Cloud). If packets are lost, audio will be dropped, and the sound quality will be compromised.