My blog went down Friday morning. (!!!!!) So, I had to contact my web host. After 25 minutes on hold (grrring at sitar music), I began checking the website and finally got to "talk" to a "live" operator online. I copied our chat and will now share it with you.
We are currently experiencing an issue with one of our shared storage devices, this may result in you having problems accessing your website or e-mail. We apologize for this unplanned outage, Our team is currently working to resolve the issue, we will update this message with new information as it becomes available.
Nancy Smith: Hi Peter. My name is Nancy, how are you today?
Nancy Smith: How can I help you today?
Nancy Smith: I apologize for any inconvenience this may have caused you.
Nancy Smith: Currently we are experiencing the issue with our internal tools.
Nancy Smith: Please try to contact us after 1 hour.
Nancy Smith: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24×7.
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I hope you're having tons of fun with the ACN!
Hahahaha… this made me giggle.
You're listening to Regina Spektor, so you're maintaining? I love it.
I don't know what you're whining about – Nancy seemed perfectly helpful to me.
So that's where Helpful Nancy ended up! I heard she quit working at TELUS but didn't believe it.
I had a similar "live chat" with Time Warner. I got nowhere. It was ridiculous. Although, I do think that "my guy" was real, but it didn't help at all. I think I'm going to steal your idea and post my chat as well.
Hahah that's soo funny. And kind of sad too.
Man, the people skills those customer service human bots have amaze every damn time!
Okay, at a summer program I did in grade 11 I interacted with better AI than that. That's insulting.