The boy and I had to go deal with the passport office today (one of my least favorite things to do). The lady who initially helped us was rather a crabby sort and that resulted in me getting flustered, being unable to find the right papers, and feeling a little crabby myself.
When we had ourselves sorted out we went back and were greeted by a different lady. This one was full of smiles and really went out of her way to help us out and let us know how long the wait would be.
I felt a shift as we left her and went to sit down. Smiles are powerful, her sharing a little but of kindness and happiness brightened up the place and chased the storm clouds away.