Hit Rate Solutions serve Small and Medium sized companies delivering top level BPO service at a cost point that makes sense. They provide a quality technical infrastructure that allows each of our reps to maximize his ability through various CRM, Knowledge Management and other web applications. Their infrastructure combined with our management's unique training process delivers high quality results at an affordable cost.
"They did a great job and met our requirements."
Hit Rate Solutions provides seasonal marketing assistance by managing activities, events, messages, and calls to boost customer engagement and increase revenue.
Through Hit Rate Solutions' targeted strategies, customer prospecting has achieved better efficiency with lower costs. Their comprehensive services, consistent results, and proactive approach make the partnership valuable.
I work for an independent equipment supplier, leading the sales effort for our company.
For what reason(s) did your company hire Hit Rate Solutions?
We used Hit Rate Solutions to drive incremental revenue opportunities.
We had three main goals: generate additional customers and revenue, improve our interactions with people who have engaged with our marketing team, and talk to customers who have worked with us in the past.
We found Hit Rate Solutions online and gave them a call; they had competitive rates, and their sales and accounts team members conducted themselves professionally.
We host local events, prospect to new customers, and have implemented customer engagement activities to prior customers. We provided some basic messaging that Hit Rate Solutions tweaked with us, and we also gave them a list of customers to call. We worked with their accounts team to solve some basic process pieces as well.
We had a sales, accounts, and billing contact in addition to the associate.
My employees and I have followed this process in the past. Hit Rate Solutions achieved results that were comparable to our internal efforts. However, their solutions were much more efficient and cost-effective while keeping our brand value intact. They're meeting a seasonal need for us, so we will use them again.
The communication proceeded smoothly. They followed-up promptly and were proactive.
Hit Rate Solutions did not have any holes in their service that gave us any cause to complain. They did a great job and met our requirements.
Yes, it is quite necessary.
The volume was about fifty to three hundred calls per day.
To be able to better understand certain marketing operations and be very supportive in that regard. They do a good job.
They help me manage marketing in Asia.
There are annual installments, however, I am not aware of the amount of money they charge in total.
Since they are a non-Western organization they are of great help to us to understand the Eastern market. Our search was oriented to these qualities.
I think they have a highly qualified team and there is not much to say about it.
More or less 40% of what we had before in expenses as far as the management near Asia.
They have efficiency, good care in what they do, and are well organized.
What they know about the Asian market.
The last five months or so, since March 2017, and we still use them.
The cost is around $10,000 to $49,999.
Outsourced resources from Hit Rate used telephone calls, emails, and texts to conduct data collection for marketing research.
The team satisfied requirements and provided solid information about the potential market. They followed the prescribed process, communicated clearly, and offered competitive pricing. However, they could still improve when it comes to anticipating workflow issues.
I'm an independent consultant. The company I was working with was considering rolling out a new product to complement their current offering.
For what projects/services did your company hire Hit Rate Solutions?
Hit Rate was hired to do surveys, market research, and customer communication.
needed a company to professionally conduct research on the new product using phone calls, emails, and texts. Their input would allow me to get feedback from the potential market, which I could run analytics on.
I selected Hit Rate Solutions based on reviews and Internet research.
I used Hit Rate Solutions on and off for six months. After I provided their associates with a process for gathering contact information, they reached out to the contacts and conducted the survey via multiple channels. Once they got a successful interaction, they would put the required information into a Google Sheet.
There were anywhere from 1–3 associates on my account. We also had a sales contact and an admin contact who helped compile the reports and other details relevant to the account.
They satisfactorily completed the project. They spoke with enough contacts, allowing me to provide a comprehensive deliverable to my customer.
The communication was great, and so was the workflow. However, I needed to be proactive to see if there were any workflow issues.
They were very professional. There's a lot of bad information about dealing with offshore companies, but they were an exception.
Yes, but given the rate at which I was able to complete this project, I have no complaints.
When dealing with Hit Rate, it is important for you to come in with an opinion and a process. While they will optimize the campaign and provide suggestions, they are not going to create the campaign for you.