FIRST AND FOREMOST, WE ARE COMMITTED TO PROTECTING YOUR PERSONAL DATA AND KEEPING IT SAFE AND CONFIDENTIAL.
We may collect different types of information about you during the course of our business – with the primary objective of welcoming you to one of our Blacklock restaurants.
● To provide you with a high level of customer service (including helping you with enquiries and bookings) and personalise the service you receive from us.
● To communicate with you about our offers, promotions, news, upcoming events, new openings or any other updates, with your consent.
● To meet our legal obligations and for establishing or defending our legal rights.
● To compile reports and help us understand and improve our digital applications or marketing activity. We compile reports on our marketing activity such as open rate and click rate on emails. We also use number of people served each day to compile reports on how our restaurants are doing.
Information recorded when you visit our websites: we may also obtain information about you when you visit theblacklock.com to read or download information (such as your IP address which is automatically recognised by the web server) or if you comment or send a message to us through one of our social media presences.
● Traffic monitoring, e.g., the IP address from which you access the site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the Internet address of the website from which you accessed the site.
● To register you in programs and to recognize your website preferences.
● To recognize repeat visitors for statistical/analytical purposes.
● Anonymous tracking of interaction with online advertising, e.g., to monitor the number of times that a banner ad is displayed and the number of times it is clicked.
● To compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns and related site information.
● We may also use clear gifs (also known as web bugs or web beacons), which are tiny graphics embedded in web pages and email messages that we use, in connection with cookies, to collect non-personal information from users to analyse site usage, manage content on the site, track visits to other related sites, and track the performance of online advertising.
o monitor your use of our website(s) in order to make our communications to you as relevant as possible and for other marketing and advertising research purposes.
We also use Google Analytics on our site to monitor site usage, such as how long you spend on our website and which pages you visit, if you used a search engine to find us. This information is used to help us understand how our customers are using our website.
● Ombudsman, regulators, public authorities and security organisations such as the police, HM Revenue and Customers and the Information Commissioner's Office to the extent required by law, regulation or to exercise or defend our legal rights, including if we suspect fraud or attempted fraud.
o contact you via email from time to time with information we think may be of interest about our restaurants and services.
● Where it is necessary for the performance of a contract with you.
If you are on our mailing list we will periodically (usually monthly) send you emails about our restaurants, new openings, special offers and news updates from Blacklock. If you want to unsubscribe from these you can do so at any time, just hit unsubscribe at the end of the email you have received from us or use the contact details below.
In addition to the above rights, you also have the right to object to certain types of processing, in certain circumstances. In particular, the right to object to processing of your personal data based on our legitimate interests grounds (including processing for direct marketing).
If you have any comments or questions, please contact us at the address above or via email to hello@theblacklock.com.
The Blacklock website, Understudy Ltd and material relating to information, products and services (or to third party information, products and services), is provided 'as is' without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use or loss of use of, data, or profits, arising out of or in connection with the use of the Understudy Ltd t/a Blacklock website.