www.violetsvapes.co.uk is a site operated by Violet's Vapes Limited.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted.This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
3.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
3.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
3.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
3.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
3.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
3.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
3.7 This contract is covered by English law.
4.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01708 572104.
4.2 Carriage charges will be shown prior to you placing your order.
4.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect.
4.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
4.8 Once your order is complete we will notify you of the dispatch date.
5.1 Goods will normally be dispatched from our shop from the same day if ordered before 2pm.
5.2 We deliver to anywhere in the United Kingdom. We also deliver to countries within the EU, however we require you to contact us with your order requirements so that we may estimate the postage costs.
5.3 We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
5.4 Please check the goods on delivery - any goods found to be missing or damaged should be notified to ourselves within a reasonable time.
5.5 If the goods are lost or damaged in transit, please let us know promptly.
5.6 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can't be responsible where this causes a delay or failure in delivering your goods.
5.7 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
5.9 All orders will be sent via Royal Mail. Typical delivery times are 2-3 days for Royal Mail 48/Second Class, and 1-2 days for Royal Mail 24/First Class.
6.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations.
6.2 You can cancel your contract at any time up to our delivery cut off time of 2pm. To do this, please e-mail us. We are unable to accept cancellations by phone.
6.4 If you wish to return your order for a refund or exchange, you must return the goods within 14 days of receipt, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage. We will not issue refunds for unsealed or partially used liquids, nor will we issue refunds for goods damaged by misuse.
6.5 We will refund all monies paid to us by you including any postage / carriage within 30 days.
6.6 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.
7.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. We will deal with the matter in accordance with your legal rights.
7.2 All goods are covered by a manufacturer's warranty against faulty goods, subject to the terms and conditions of that warranty.
7.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our store and checked.
7.5 Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.