Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you Scents and feel strives to provide our Customers with the best Customer Service possible. To ensure this, we have the following policy regarding Returns/Exchanges. We suggest you read this before you place any order with us and contact us if you have any questions, prior to placing your order.
Due to the nature of our handmade lines (Foutas, baskets, hats and copper), some irregularities in weave, color and embossing may occur and should not be considered as damaged.
Scents and Feel will accept returns/exchanges within 7 days of receipt of your shipment from us under the following guidelines.
Items on sale or clearance are not eligible for refunds or exchanges.
While the Scents and feel staff strives to offer excellent Customer Service and Quality Control, we are human and occasionally do make mistakes. In the event that it would happen, please contact us within 24 hours of the acceptance of your shipment to notify us of the error. We will ship you the correct item along with a return shipping label with an RMA number on it. Shipping the corrected item to you and the return item is at Scents and Feel's expense.