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I contacted Randy back in September and explained on his voicemail what was happening with our freezer side of the refrigerator. He called me back that evening, and we scheduled a time for him to come out. While doing the diagnostic tests to determine the issue, he was very professional, informing me what he was finding. I paid him $50 for a service call. Because our freezer was freezing up every 4 or 5 weeks, he tinkered with some wires and told me if it froze up again he would need to replace the board in the fridge side, and that he would have to order it because it isn't one he stocks due to its unpopularity. Well, 5 weeks later, it froze up again. I called him and he ordered the part. He called the day it arrived, and we scheduled a time the next day for him to come out to replace the board. It took him ten minutes to repair the fridge! We were so surprised it was such a fast job! The only downfall is we have to leave the refrigerator unplugged for 3 additional hours due to us not having it thawed all the way when he arrived. But that was our fault. The part was rather expensive, he said. We paid $180 for the part because he told me at the service call he wouldn't charge for labor when he came out to replace it, if we needed it replaced. We were all hoping when he unplugged and ran tests on the wires, that just reconnecting them would fix the issue. It didn't. But it was a good, hopeful thought!
We all thought it was a problem with the ice-maker that would cost hundreds to fix. I finally broke down and made the service call. I saw one good review on Angie's and since I trust Angie's more than any other source, I decided to go with Randy's Appliance here in Morristown. I called in the afternoon and he was here at 10 AM the next morning. Amazing! He diagnosed the problem in less than 5 minutes and it was fixed within the hour. Great service, very reasonable and prompt and efficient. What more can you ask for in a repairman? He will definitely get repeat business from me and the family.
My freezer stopped working. I got an appointment at my earliest opportunity. Mr. Curtin arrived on time, was courteous and friendly, explained what he was doing and what I could expect. The motor was not running, he put on a starter kit and it started immediately. He said he did not know how long the refrigerator would last, but told me what to look for to know if it was starting to die again so I would have enough time to get a new one. He also told me how I could contact him online if I had other problems. I am very pleased with the service provided and heartily recommend him.
I expected the bill to be over $100, but I did not argue with him.
Very well. Prompt courteous professional service. Price was very fair. Will definitely use them for future repairs.