There may be a few questions you have, so hopefully we can answer most of them below!
Where does my card payment refund go?
How long will it be before I hear from customer services?
Please refer to the order confirmation emailed to you when the order was placed which includes dates for dispatch and delivery. Remember to check your junk folder if this has not arrived in your inbox.
Any refund will be made back to the original card your payment was taken from, this may take up to 28 days.
Your login will be your email address, if you have forgotten your password click on the "forgotten password" button and a reset password email will be sent to you.
Login to your account and click on the previous orders option.
Your order confirmation emailed to you when the order was placed includes our VAT number on it and is also your invoice / VAT receipt.
Enter any voucher or promotion code in the check out before payment.
Yes, just log-in to your account and view previous orders and click on the reorder button.
We aim to answer your questions as quickly as possible, however please allow up to 48 hours Monday - Friday. Any queries submitted over the weekend or over national bank holidays, will be subject to the 48 hours once we are open again.