Welcome to the You First Support Services Quality pages. Here you will be able to read how well You First is performing against our Business Improvement Indicators and track our progress against the targets and timescales we have set.
We will publish the outcomes of our various quality measures here as we have a commitment to openness, honesty and transparency. We are serious about our commitment to continuous improvement.
"A set of co-ordinated activities to direct and control an organisation in order to continually improve the effectiveness and efficiency of its performance."
Any organisation can only truly know how well it is doing once it understands what value means to its customers, and this can only be ascertained through consultation and engagement.
Quality for us is about supporting people with learning disabilities and/or autism to build and grow their lives in a way that makes sense to them and in this sense You First fully embraces our accountability to the people who use us. We absolutely should be held accountable for the support we provide. The expectations of the people we support drive and define the 'performance' criteria and standards by which we measure how we are doing. In addition there are external standards we have to achieve, such as the Care Quality Commission's Fundamental Standards and the voluntary codes we have signed up to, such as the Driving Up Quality Code.
We provide personalised community based support and therefore quality measures for this will be unique to each individual who engages with us just as each package of support we deliver is as unique as the individual receiving it. Therefore each individuals Life Plan will have key outcomes we are required to achieve as well as the more global and generic Business Performance Indicators that are listed here.
Each individual and those important to them are at the heart of everything, including how You First operates. People exercise choice and control over the nature of their support including how, when, where and by whom it is delivered.
Through the provision of flexible and responsive support and by supporting people to make informed choices we respond to the changes life brings in the way the people we support request of us.
We enable and support people to build and grow their lives according to their own world view and value base.
We support people as equal people and enable people to exercise their full rights and entitlements as citizens.
We enable people to become empowered and to take control of their own lives in a real and meaningful way.
We work with people proactively and with a positive approach to risk to enable the achievement of personal ambition and to celebrate the success of this.
Person-Centred support enables people to enjoy meaningful and valued roles within their local community and to have a respected position in society as equal citizens.
Our Quality Management system monitors the following Business Performance Indicators for 2021 and these form part of our current Strategic Plan. We will report on our progress against these on a month by month basis from the end of January 2019 onward.
You First's rating by the Care Quality Commission moves from "Good" to "Outstanding".