When sending us returns, we would appreciate it if you could provide a short explanation (although not necessary) for the reason of return. This helps us to better understand our customers needs and complaints and assists us in developing better products. When returning items you have two available options.
Refunds and credits for returned merchandise will be issued only for the amount of material returned. We are unable to accept returns for international orders and there are no returns on materials that have been mixed or blended together with other ingredients. This contaminates the raw product and we are unable to use it appropriately.
All shipping charges become the sole responsibility of the customer, unless it is the error of Renovation Tea. All returns must be postmarked within 30 days of the invoice date to qualify for a return.