US outsourcing firm StarTek says it will immediately hire 300 temporary employees for its Colorado Springs call center. The expansion follows a deal it signed with a global information services client.
According to The Gazette, StarTek has signed more than 20 new clients in the past 18 months to contracts with an annual value of more than $60 million.
The Denver-Colorado based outsourcer has delivery centers in Jamaica and Honduras, in addition to Canada and the Philippines.
StarTek expanded to Colorado Springs in mid-2013 by acquiring RNs on Call, a local service that employed 30 nurses to take after-hours patient calls for about 1,000 physician offices, medical clinics and other medical offices.
According to a report the company filed with the Securities and Exchange Commission in 2013, nearly 80 percent of its revenue came from cell phone giants AT&T Inc. and T-Mobile USA as well as cable giant Comcast Corp.
This heavy reliance on telecom clients pushed StarTek closer to the brink of crisis, forcing the company to close nearly a dozen call centers across the United States. In recent years, however, StarTek seems to have managed to turn its business around.
Earlier this year, StarTek acquired Accent Marketing from MDC Partners. A few months ago, StarTek claimed that revenue from verticals excluding telecommunications/cable and media increased 197% to $16.1 million.
Startek offers clients a range of services, including customer care and analytics, order processing, receivables management and sales support. Startek employees interact with customers through telephone, e-mail and interactive voice response technology.
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