When you report a problem with your SWS Broadband connection we will ask you to carry out a series of checks, tests and reboots, if this doesn't restore your service and we can't find a network fault or fix a problem remotely we'll offer an engineer's visit.
Our call out charge is £75 (inc VAT).
You will not be charged if the problem is found to be within the SWS Broadband network outside the boundary of your property.
We won't be able to tell you if there's a charge or what the charge will be until after an engineer visits and assesses the problem..
Where possible our engineer will inform you of any charges and the work that needs to be carried out to restore your connection and will require your approval before carrying out repairs or replacing equipment.