As Supervisor you will be responsible for ensuring a successful shift. You are the first contact person for guests as well as your team members. You will ensure that standards of Hotel Okura Amsterdam, based on the Leading Hotel of the World standards, are maintained. As Supervisor you will participate in flexible shifts.
Attend shift briefings and monthly departmental meetings.
Work is carried out in shifts during 7 days a week.
You work 5 days a week, 7,6 hours a day. You are also available to work on public holidays.
The shifts are as followed 07:00-15:00 hours, 15:00-23:00 hours, 23:00-07:00 hours.
You will work 5 nightshifts per month.
As part of the pre-employment screening, we will ask for a Certificate of Good Conduct (VOG) and a minimum of two positive references.
To be able to execute this position well, we expect that you have at least developed the following competencies to a large extent.
The Front Office team is responsible for welcoming our guests, check in and - out procedures and providing information and service. The Front Office team is also responsible for guiding guests to their rooms and handling guest payments.
The entire Front Office team consists of 40 employees including Guest Relations, Receptionists, Conciërges, Bagagists, Doormen and Telephone Operators.