Throughout its 35-year history of serving the Lamar area, the Lamar Hospice has placed a strong emphasis on ensuring that the individual needs of every patient and their families are met. Over the course of 2017, families of Lamar Area Hospice patients have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Lamar Area Hospice in specific categories.
Every month, Pinnacle conducted surveys (a Medicare requirement) and presented Lamar Area Hospice with the results in order to gain a better understanding of the patients and their family's needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award, Lamar Area Hospice has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. This organization had the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient/family's experience.
Pinnacle Quality Insight is a customer satisfaction measurement firm with 22 years of experience in post-healthcare. Pinnacle conducts over 150,000 surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.