There may be certain scenarios where a completed test doesn't upload successfully, through no fault of your own. While this is always frustrating, there are things to do to make sure that your videos are given the best chance of making it successfully into our system and onto the client's dashboard.
1. Double-check to confirm that your computer meets the minimum system requirements.
Browser: Internet Explorer 8 or higher, Firefox 3.5 or higher, Safari 4 or higher, Microsoft Edge, or Chrome.
Browser: Firefox 3.5 or higher, Safari 4 or higher, or Chrome.
2. Temporarily disable your anti-virus software. This can keep your uploads from reaching us.
4. Use a wired internet connection.
5. Lastly, close all those other applications you have running. This includes any background applications and any additional browser windows or tabs that are not UserTesting.com related.
After going through all of these steps, you've now given your video a great chance of uploading and fulfilling its potential.
When our system detects an upload failure, we are able to automatically process a payment for your efforts. No need to reach out - you'll see it on your dashboard.
I did mobile app testing multiple times and it video never uploads. Always says upload failed. Why is it so. I am spending s much of my time doing this. and no output.