Scoontemplations: Don't offer me a better rate when I call to cancel.
Don't offer me a better rate when I call to cancel.
I recently discovered that the car insurance I can get through my credit union is half what I was paying to another well-known insurance company.
My former insurance company kept raising the premiums slightly for collision-only insurance on my 15 year old car.
So I was thrilled to get the same coverage for a year from the new insurer.
After the new policy was in place, I called to cancel my former insurance.
"May I ask why you are cancelling?"
"Well, I've found other insurance that is half what I was paying you."
"Let me see if I can get you a better deal with us."
I politely said No, thank you. But what I was thinking was, Really?
So you are telling me that the price you have been billing me, the price I have been paying, was negotiable?
That if I had complained and threatened to cancel before this, you would have given me a better price?
I had been happy with my former insurer, but now I feel like I was being scammed.
I hate when insurance companies and cable/internet providers do that. If you want my business, treat me like it in the first place! Don't make me waste my day calling your to get the best rate by complaining about how much I like you, but don't want to pay your insane prices anymore. Has there ever been a company that values its customers and just decides to decrease their payments as a reward for staying with them? If so, SIGN ME UP!
I also resent new customers getting special deals that existing customers can't get.
I want to be more like my dogs.
I would rather not move again.