Byron has over 31 years of experience in IT project and program management. He is a retired Air Force Major with an MBA, PgMP, PMP, CISSP, ITIL-F and CompTIA Project+. He is the Senior Director of IT for Intrepid Solutions and the author of IT Project Management: A Geek's Guide to Leadership (Best Practices and Advances in Program Management).
Donald was an experienced IT project manager based in Baltimore, leading delivery of a portal solution for a government customer. The customer was in Philadelphia, the project's developer was in Phoenix, the database designer was in Boston, the user interface designer was in Tampa and the project coordinator, Ann, was in Arlington, Virginia. In addition to this important project, Donald was managing multiple projects for various customers. Donald really relied on Ann to keep the project moving forward. In addition to assisting with project management, Ann also performed testing and training duties.