I have an international plan, and I can make calls to anywhere in the world. Calls to France can not be completed for the past 2 weeks. I am a T-mobile customer.
I have placed several calls to customer support, and I basically faced the same level of incompetency.
I was told to do these steps - none worked!
Headquarter of my employer is in France, and this is becoming very frustrating.
I am terribly disappointed by the lack of technical expertise.
Does this happen when calling just to certain numbers or to all numbers in France? Did they give you a "ticket number"?
I'll say that in general, customers no longer have any ability to talk directly to the people who can actually fix problems like this. This is not just with T-Mobile. I once ran into a problem with AT&T Internet not connecting to certain domains. I had to talk to first talk to a human robot who could only read a script and ask stupid questions, like which lights were blinking on my modem. Only after I went through the whole routine and then I said I was dissatisfied with the service I received, was I allowed to talk to the supervisor. He at least had the presence of mind to realize that the problem was beyond what was in the script and connected me to a 2nd tier customer support. All this guy could do was to take the information and report the issue. It took several weeks to resolve.
drnewcomb2 asks some pretty good questions here. When you spoke with us, do you know if a support ticket was opened up on your behalf?
I actually have had 3 support tickets for the past 2 weeks. issue has not resolved by the time I left home for a trip overseas. But here is the most strange thing. I arrived London, and I made some calls to France; calls went through and I was able to complete.
That is very strange! Have you heard back on these support tickets at all?
Just wanted to swing by to see if you've received an update on any of the three support tickets you had filed. Keep us updated!