our business is WEEKENDS, want customer service Saturday and Sunday!
--Need reps available on week-ends. The live chat and phone # is "closed" on weekends?! People work very flexible, fluid schedules -- we should be able to get support whenever we need it.
--I had to talk with a robot, was transferred to the incorrect department, had to wait on hold, was finally connected...and promptly disconnected. Had to start all over again, except this time it took almost 20 minutes to get to a "live" person. Very frustrating experience. My nonprofit org pays a monthly fee for this service -- we need, and expect, better access to support.
I've been using CTCT for many years, possibly from the early days. I too have brought clients to CTCT, and I have always worked on my monthly newsletter on the weekend. To have grown so large and to have been so successful and then to have eliminated weekend assistance angers me to no end.
Do we have to abandon use of your service in favor of a company that truly supports its clients? Very sad, indeed!
Email me when the company replies!
Thanks again everyone, you are all awesome and without your feedback and ideas, we wouldn't be able to add such cool features to our site.