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"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I am experiencing a problem with the sign-up'",
"role": "user"
},
{
"content": "registration_problems",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'check cancellation fee'",
"role": "user"
},
{
"content": "check_cancellation_fee",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i cannot unsubacribe to ur company newsletter'",
"role": "user"
},
{
"content": "newsletter_subscription",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'editing order {{Order Number}}'",
"role": "user"
},
{
"content": "change_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i want assistance using tghe fucking {{Account Category}} account'",
"role": "user"
},
{
"content": "switch_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I want to know about correcting my delivery address'",
"role": "user"
},
{
"content": "change_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i dont know what i have to od to download my invoice #00108'",
"role": "user"
},
{
"content": "get_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'problem witth cancelling order {{Order Number}}'",
"role": "user"
},
{
"content": "cancel_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'check the withdrawal fees'",
"role": "user"
},
{
"content": "check_cancellation_fee",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i want help to check in what cases can i request refunds'",
"role": "user"
},
{
"content": "check_refund_policy",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i have problems with the cancellation of a {{Account Category}} account'",
"role": "user"
},
{
"content": "delete_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I donot know how to check order {{Order Number}} status'",
"role": "user"
},
{
"content": "track_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate'",
"role": "user"
},
{
"content": "get_refund",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i need assistance canceling purchase {{Order Number}}'",
"role": "user"
},
{
"content": "cancel_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I cannot enter a new delivery address'",
"role": "user"
},
{
"content": "set_up_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I want help to unsubscribe from the company newsletter'",
"role": "user"
},
{
"content": "newsletter_subscription",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'where can i check what hours i can contact customer service'",
"role": "user"
},
{
"content": "contact_customer_service",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'editing order {{Order Number}}'",
"role": "user"
},
{
"content": "change_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'update shipping address'",
"role": "user"
},
{
"content": "change_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i need informqtion about creating platinum accounts'",
"role": "user"
},
{
"content": "create_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I have got to download invoice #12588, how can I do it?'",
"role": "user"
},
{
"content": "get_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I do not know how I candownload my bill #37777'",
"role": "user"
},
{
"content": "get_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'how to list the allowed payment modalities?'",
"role": "user"
},
{
"content": "check_payment_methods",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I want help cancelling my subscription to the newsletter'",
"role": "user"
},
{
"content": "newsletter_subscription",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I do not know how to download invoice #85632'",
"role": "user"
},
{
"content": "get_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i need assistance seeing the cancellation charge'",
"role": "user"
},
{
"content": "check_cancellation_fee",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'can uhelp me checking the eta of order {{Order Number}}'",
"role": "user"
},
{
"content": "track_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I need assistance listing the allowed payment modalities'",
"role": "user"
},
{
"content": "check_payment_methods",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I can't remembner my pass, can you help me to retrieve it?'",
"role": "user"
},
{
"content": "recover_password",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I ain't happy with your work, lodge a customer reclamation'",
"role": "user"
},
{
"content": "complaint",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'checking order {{Order Number}} current status'",
"role": "user"
},
{
"content": "track_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'edit details oon {{Account Category}} account'",
"role": "user"
},
{
"content": "edit_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'is there a section to submit some feedback for ur company'",
"role": "user"
},
{
"content": "review",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'tracking refund'",
"role": "user"
},
{
"content": "track_refund",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'need to receive ur newsletter can ya help me'",
"role": "user"
},
{
"content": "newsletter_subscription",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I need to write a review about a service, how to do it?'",
"role": "user"
},
{
"content": "review",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I have got to leave feedback, could I get some help?'",
"role": "user"
},
{
"content": "review",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i dont know what i need to do to call customer assistance'",
"role": "user"
},
{
"content": "contact_customer_service",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'cn I place an order from {{Delivery City}}?'",
"role": "user"
},
{
"content": "delivery_options",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'how do i submit my feedback for ur products'",
"role": "user"
},
{
"content": "review",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'can I order from {{Delivery City}}?'",
"role": "user"
},
{
"content": "delivery_options",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I want assistance to looi for invoice #85632'",
"role": "user"
},
{
"content": "check_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I bought some articles, help me to cancel order {{Order Number}}'",
"role": "user"
},
{
"content": "cancel_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I need assistance modifying the damn data on my account'",
"role": "user"
},
{
"content": "edit_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I need to report an issue with a registration'",
"role": "user"
},
{
"content": "registration_problems",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'close {{Account Type}} account'",
"role": "user"
},
{
"content": "delete_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'can you tell me more about changing the address?'",
"role": "user"
},
{
"content": "change_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I need to see when will my parcel arrive, how to do it?'",
"role": "user"
},
{
"content": "delivery_period",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'where could i leave a fucking comment for a service'",
"role": "user"
},
{
"content": "review",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'get bills from {{Person Name}}'",
"role": "user"
},
{
"content": "get_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'delete gold acvount'",
"role": "user"
},
{
"content": "delete_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I have to see how long it takes for my shipment to arrive'",
"role": "user"
},
{
"content": "delivery_period",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I am trying to see how soon can I expect the shipment'",
"role": "user"
},
{
"content": "delivery_period",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'is it possible to see how soon can I expect the order?'",
"role": "user"
},
{
"content": "delivery_period",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i have to purchase some items'",
"role": "user"
},
{
"content": "place_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'were do I report an issue with a registration?'",
"role": "user"
},
{
"content": "registration_problems",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'wanna know more about correcting the deilvery address'",
"role": "user"
},
{
"content": "change_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'updating details on standard account'",
"role": "user"
},
{
"content": "edit_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'information about a PIN recovery'",
"role": "user"
},
{
"content": "recover_password",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I need assistance to report a problem with a sign-up'",
"role": "user"
},
{
"content": "registration_problems",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'report issues with registration'",
"role": "user"
},
{
"content": "registration_problems",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'want assistance to change to the freemium account'",
"role": "user"
},
{
"content": "switch_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I want help to swap an article of purchase {{Order Number}}'",
"role": "user"
},
{
"content": "change_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i want help to see the rebate status'",
"role": "user"
},
{
"content": "track_refund",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'change to platinum acount'",
"role": "user"
},
{
"content": "switch_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'could I retrieve the password of my user account?'",
"role": "user"
},
{
"content": "recover_password",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I want assistance entering a different shipping address'",
"role": "user"
},
{
"content": "set_up_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'add something to order {{Order Number}}'",
"role": "user"
},
{
"content": "change_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'can you help me report an issue with online payments?'",
"role": "user"
},
{
"content": "payment_issue",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'make customer claim against your organization'",
"role": "user"
},
{
"content": "complaint",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I'm trying to submit a different delivery address'",
"role": "user"
},
{
"content": "set_up_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I want to download the nivoice from {{Person Name}}'",
"role": "user"
},
{
"content": "get_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i call to get my invoice from {{Person Name}}'",
"role": "user"
},
{
"content": "get_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I have got to notify of troubles with payments'",
"role": "user"
},
{
"content": "payment_issue",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'new bloody {{Account Type}} cacount'",
"role": "user"
},
{
"content": "create_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I do not know what I need to do to speak with someone'",
"role": "user"
},
{
"content": "contact_human_agent",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i dont know what to do to delete my platinum account'",
"role": "user"
},
{
"content": "delete_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i try to buy some articles'",
"role": "user"
},
{
"content": "place_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'the shipping address has changed, how can I correct it?'",
"role": "user"
},
{
"content": "change_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I want to locate invoice #37777, how to do it?'",
"role": "user"
},
{
"content": "check_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'help to report a problem with a registration'",
"role": "user"
},
{
"content": "registration_problems",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'checking bill #12588'",
"role": "user"
},
{
"content": "check_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i do ont know how i can report an issue with payment'",
"role": "user"
},
{
"content": "payment_issue",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I want assistance seeing the early termination fees'",
"role": "user"
},
{
"content": "check_cancellation_fee",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I have to take a quick look at the bills from {{Person Name}}'",
"role": "user"
},
{
"content": "check_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'cancel standard account'",
"role": "user"
},
{
"content": "delete_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'help me see in what cases can I request a refund'",
"role": "user"
},
{
"content": "check_refund_policy",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I'm trying to cancel purchase {{Order Number}}'",
"role": "user"
},
{
"content": "cancel_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'can I open a {{Account Category}} account for my daughter?'",
"role": "user"
},
{
"content": "create_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'supports editing the shipping address'",
"role": "user"
},
{
"content": "change_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I nerd to check the ETA of the purchase {{Order Number}}'",
"role": "user"
},
{
"content": "track_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'help me to unsubscribe from ur damn corporate newsletter'",
"role": "user"
},
{
"content": "newsletter_subscription",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I want to see your accepted payment options'",
"role": "user"
},
{
"content": "check_payment_methods",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'can you help me speak with a live agent?'",
"role": "user"
},
{
"content": "contact_human_agent",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'could I set up a delivery address?'",
"role": "user"
},
{
"content": "set_up_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I am trying to purchase a product'",
"role": "user"
},
{
"content": "place_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'need help to notify of an issue with payments'",
"role": "user"
},
{
"content": "payment_issue",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'help getting my invoice #37777'",
"role": "user"
},
{
"content": "get_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'how do I check what hours customer service available is?'",
"role": "user"
},
{
"content": "contact_customer_service",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i have to see what payment options are allowed'",
"role": "user"
},
{
"content": "check_payment_methods",
"role": "assistant"
}
] |
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