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"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I need assistance to make a consumre reclamation'",
"role": "user"
},
{
"content": "complaint",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I don't know what I have to do to download my bill #12588'",
"role": "user"
},
{
"content": "get_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'what do i have to do to open a {{Account Type}} account'",
"role": "user"
},
{
"content": "create_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'need help shopping a few of ur item'",
"role": "user"
},
{
"content": "place_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I try to ask for a refund of my money'",
"role": "user"
},
{
"content": "get_refund",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'howcan I enter another delivery address?'",
"role": "user"
},
{
"content": "set_up_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'need assistance to set my secondary delivery address up'",
"role": "user"
},
{
"content": "set_up_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'help me obtaining a rebate of money'",
"role": "user"
},
{
"content": "get_refund",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'where can i get information about the pwd reset'",
"role": "user"
},
{
"content": "recover_password",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'help me check the accepted payment modalities'",
"role": "user"
},
{
"content": "check_payment_methods",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'how do i delet some items from order {{Order Number}}'",
"role": "user"
},
{
"content": "change_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I don't know what I need to do to close the {{Account Type}} account'",
"role": "user"
},
{
"content": "delete_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'help me to notify of errors with payments'",
"role": "user"
},
{
"content": "payment_issue",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'find the bill from {{Person Name}}'",
"role": "user"
},
{
"content": "check_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'can you help me to sign up to the company newsletter?'",
"role": "user"
},
{
"content": "newsletter_subscription",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I have submitted a wrong shippingh address, update it'",
"role": "user"
},
{
"content": "change_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'how to demand a rebate?'",
"role": "user"
},
{
"content": "get_refund",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'how can I see when my delivery is going to arrive?'",
"role": "user"
},
{
"content": "delivery_period",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'can ya help me tracking order {{Order Number}}'",
"role": "user"
},
{
"content": "track_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I want help to notify of an issue with payments'",
"role": "user"
},
{
"content": "payment_issue",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'help me speaking to a live agent'",
"role": "user"
},
{
"content": "contact_human_agent",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'help checking in which cases can I ask for reimbursements'",
"role": "user"
},
{
"content": "check_refund_policy",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i cannot check the compensation current status'",
"role": "user"
},
{
"content": "track_refund",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'making claim against ur company'",
"role": "user"
},
{
"content": "complaint",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I cannot set up a different delivery address'",
"role": "user"
},
{
"content": "set_up_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I want help seeing the invoices from {{Person Name}}'",
"role": "user"
},
{
"content": "check_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'can ya help me to see what shipment options i can choose'",
"role": "user"
},
{
"content": "delivery_options",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'could you help me report an error with signup?'",
"role": "user"
},
{
"content": "registration_problems",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'could you tell me about the newsletter subscription?'",
"role": "user"
},
{
"content": "newsletter_subscription",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'problems setting up the shipping address'",
"role": "user"
},
{
"content": "set_up_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I want to see what shipment options I have, how do I do it?'",
"role": "user"
},
{
"content": "delivery_options",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'can i order from {{Delivery Country}}'",
"role": "user"
},
{
"content": "delivery_options",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I have to remove an item from order {{Order Number}}'",
"role": "user"
},
{
"content": "change_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I have to speak with customer support, how do I do it?'",
"role": "user"
},
{
"content": "contact_customer_service",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'how to contact cutsomer assistance?'",
"role": "user"
},
{
"content": "contact_customer_service",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'modify purchase {{Order Number}}'",
"role": "user"
},
{
"content": "change_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i dont know what i need to do to chat with an agent'",
"role": "user"
},
{
"content": "contact_human_agent",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I need information about the methods for shipment'",
"role": "user"
},
{
"content": "delivery_options",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I need to see the ETA of order {{Order Number}}'",
"role": "user"
},
{
"content": "track_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'see invoices from {{Person Name}}'",
"role": "user"
},
{
"content": "check_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'help checking what payment methods are accepted'",
"role": "user"
},
{
"content": "check_payment_methods",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I am trying to check when my article is going to arrive'",
"role": "user"
},
{
"content": "delivery_period",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I need help to make a complaint against your business'",
"role": "user"
},
{
"content": "complaint",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'are there any cancellation charges?'",
"role": "user"
},
{
"content": "check_cancellation_fee",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'how to set up the secondary delivery address'",
"role": "user"
},
{
"content": "set_up_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'can you help me purchasing some articles?'",
"role": "user"
},
{
"content": "place_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i have got to correct the personal details'",
"role": "user"
},
{
"content": "edit_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I expect an restitution of {{Currency Symbol}}{{Refund Amount}}'",
"role": "user"
},
{
"content": "track_refund",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i need assistance seeing the early exit charge'",
"role": "user"
},
{
"content": "check_cancellation_fee",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'correcting details on platinum account'",
"role": "user"
},
{
"content": "edit_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'assistance to see your refund policy'",
"role": "user"
},
{
"content": "check_refund_policy",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I need help to check the early exit penalty'",
"role": "user"
},
{
"content": "check_cancellation_fee",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'file reclamation against your organization'",
"role": "user"
},
{
"content": "complaint",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I can't register, can I notify of registration problems?'",
"role": "user"
},
{
"content": "registration_problems",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'is it possible to place an order from {{Delivery City}}'",
"role": "user"
},
{
"content": "delivery_options",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'can you help me cancel purchase {{Order Number}}?'",
"role": "user"
},
{
"content": "cancel_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I expect a refund of {{Refund Amount}} dollars'",
"role": "user"
},
{
"content": "track_refund",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I need assistance to unsubscribe to the corporate newsletter'",
"role": "user"
},
{
"content": "newsletter_subscription",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'what do I need to do to make a goddamn complaint?'",
"role": "user"
},
{
"content": "complaint",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i want help creating a {{Account Type}} account for my dad'",
"role": "user"
},
{
"content": "create_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I do not know how to chat with a fucking human agent'",
"role": "user"
},
{
"content": "contact_human_agent",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'how to chat with an operator?'",
"role": "user"
},
{
"content": "contact_human_agent",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'do you have an address to send my feedback for a product?'",
"role": "user"
},
{
"content": "review",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'showing me purchase {{Order Number}} current status'",
"role": "user"
},
{
"content": "track_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I have got to ask for a rebate'",
"role": "user"
},
{
"content": "get_refund",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'use freemium acdcount'",
"role": "user"
},
{
"content": "switch_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I have got to talk to an agent'",
"role": "user"
},
{
"content": "contact_human_agent",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I do not know what to do to retrieve the key of my profile'",
"role": "user"
},
{
"content": "recover_password",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'where do i request reimburseents'",
"role": "user"
},
{
"content": "get_refund",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I have to submit my new shipping address'",
"role": "user"
},
{
"content": "set_up_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'can I get my bill from {{Person Name}}?'",
"role": "user"
},
{
"content": "get_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i need help seeing the cancellation charges'",
"role": "user"
},
{
"content": "check_cancellation_fee",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'help seeing the termination charges'",
"role": "user"
},
{
"content": "check_cancellation_fee",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'how can i modify my shipping address'",
"role": "user"
},
{
"content": "change_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i have got to talk to customer support'",
"role": "user"
},
{
"content": "contact_customer_service",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'there are errors setting up my secondary delivery address'",
"role": "user"
},
{
"content": "set_up_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'need help to notify of a problem with a registration'",
"role": "user"
},
{
"content": "registration_problems",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I want support trying to modify my shipping address'",
"role": "user"
},
{
"content": "change_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'hwat do I have to do to see the early termination charges?'",
"role": "user"
},
{
"content": "check_cancellation_fee",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'is there a way to send a review for a product?'",
"role": "user"
},
{
"content": "review",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'is it possible to unsubscribe from the company newsletter'",
"role": "user"
},
{
"content": "newsletter_subscription",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'how do I correct purchase {{Order Number}}?'",
"role": "user"
},
{
"content": "change_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'someone stole my user profile PIN, how can I reset it?'",
"role": "user"
},
{
"content": "recover_password",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'how can I ask for a rebate ?'",
"role": "user"
},
{
"content": "get_refund",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I have got to close the platinum account, help me'",
"role": "user"
},
{
"content": "delete_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'help me checking how long it takes for the order to arrive'",
"role": "user"
},
{
"content": "delivery_period",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'how to check bill #00108?'",
"role": "user"
},
{
"content": "check_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'how can I inform of a payment issue?'",
"role": "user"
},
{
"content": "payment_issue",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I'm waiting for a ocmpensation of {{Refund Amount}} dollars'",
"role": "user"
},
{
"content": "track_refund",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'how do i find bill #12588'",
"role": "user"
},
{
"content": "check_invoice",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'help me ot get a restitution of my money'",
"role": "user"
},
{
"content": "get_refund",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'can uhelp me to swap something of order {{Order Number}}'",
"role": "user"
},
{
"content": "change_order",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'contacting human agent'",
"role": "user"
},
{
"content": "contact_human_agent",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'where do I leave a review for your services?'",
"role": "user"
},
{
"content": "review",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'I need help to recover my profile key'",
"role": "user"
},
{
"content": "recover_password",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'i need help using the freemium account'",
"role": "user"
},
{
"content": "switch_account",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'where to inform of errors with sign-up?'",
"role": "user"
},
{
"content": "registration_problems",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'help me editing my shkpping address'",
"role": "user"
},
{
"content": "change_shipping_address",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'help seeing what payment methods you accept'",
"role": "user"
},
{
"content": "check_payment_methods",
"role": "assistant"
}
] |
[
{
"content": "# Customer Message Intent Classification\n\n## Purpose\n\nExtract the intent of a customer message and classify it into a single, predefined category. This supports automated handling, analytics, and workflow optimization in customer support scenarios.\n\n## Input Description\n\nYou will receive a single customer message from a user. The message may include informal language, abbreviations, typos, or multiple requests. Your task is to identify and select the single most relevant intent from the provided list of categories.\n\n## Intent Categories\n\nChoose one of the following categories as the intent of the message. Each category is explained below:\n\n- cancel_order: The customer wants to cancel an existing order.\n- change_order: The customer wants to modify details of an existing order (e.g., items, quantity).\n- change_shipping_address: The customer wants to update or change the shipping address for an order.\n- check_cancellation_fee: The customer is asking if there is a fee for canceling an order.\n- check_invoice: The customer wants to view or verify an invoice.\n- check_payment_methods: The customer is inquiring about available payment options or methods.\n- check_refund_policy: The customer wants information about the company's refund policy.\n- complaint: The customer is expressing dissatisfaction or reporting a problem.\n- contact_customer_service: The customer wants to reach out to customer service for assistance.\n- contact_human_agent: The customer specifically requests to speak with a human representative.\n- create_account: The customer wants to create a new user account.\n- delete_account: The customer wants to permanently remove or close their account.\n- delivery_options: The customer is asking about available delivery or shipping options.\n- delivery_period: The customer wants to know how long delivery will take or the estimated delivery time.\n- edit_account: The customer wants to update or change information in their account (e.g., name, email).\n- get_invoice: The customer wants to receive or obtain a copy of their invoice.\n- get_refund: The customer is requesting a refund for a purchase or order.\n- newsletter_subscription: The customer wants to subscribe or unsubscribe from a newsletter or mailing list.\n- payment_issue: The customer is experiencing a problem with payment (e.g., failed transaction, double charge).\n- place_order: The customer wants to make a new purchase or place an order.\n- recover_password: The customer needs help resetting or recovering their account password.\n- registration_problems: The customer is having trouble registering or signing up for an account.\n- review: The customer wants to leave feedback or a review about a product or service.\n- set_up_shipping_address: The customer wants to add or configure a shipping address for their account.\n- switch_account: The customer wants to change to a different account or user profile.\n- track_order: The customer wants to know the status or location of their order.\n- track_refund: The customer wants to know the status or progress of their refund request.\n\n## Output Description\n\n- Output ONLY the intent label (e.g., track_order), with no additional text, explanation, or formatting.\n- Do not include any introductory or concluding statements.\n- Do not output the message itself or any other information.\n- Output must be a single string matching exactly one of the categories above.\n\n## Content Guidelines\n\n- If the message contains multiple requests, select the most important or primary intent.\n- If the intent is unclear, choose the closest matching category.\n- Do not invent new categories; use only those provided.\n- Do not output any extra whitespace, punctuation, or formatting.\n\n## Constraints\n\n- Output must be a valid category from the list above.\n- Do not include any markdown formatting, code blocks, or delimiters.\n- Do not provide any explanation or reasoning.\n\n## Success Criteria\n\n- Accuracy: Correctly identify the main intent of the message.\n- Consistency: Always use the provided categories; never invent new ones.\n- Formatting: Output only the category label, with no extra text or formatting.\n- Robustness: Handle informal language, typos, and multiple requests appropriately.\n\n## Examples\n\n**Example 1:**\nInput: I need assistance canceling purchase {{Order Number}}\nOutput: cancel_order\n\n**Example 2:**\nInput: editing order {{Order Number}}\nOutput: change_order\n\n**Example 3:**\nInput: I want to know about correcting my delivery address\nOutput: change_shipping_address\n\n**Example 4:**\nInput: check cancellation fee\nOutput: check_cancellation_fee\n\n**Example 5:**\nInput: I want assistance to looi for invoice #85632\nOutput: check_invoice\n\n**Example 6:**\nInput: how to list the allowed payment modalities?\nOutput: check_payment_methods\n\n**Example 7:**\nInput: i want help to check in what cases can i request refunds\nOutput: check_refund_policy\n\n**Example 8:**\nInput: I ain't happy with your work, lodge a customer reclamation\nOutput: complaint\n\n**Example 9:**\nInput: where can i check what hours i can contact customer service\nOutput: contact_customer_service\n\n**Example 10:**\nInput: I do not know what I need to do to speak with someone\nOutput: contact_human_agent\n\n**Example 11:**\nInput: i need informqtion about creating platinum accounts\nOutput: create_account\n\n**Example 12:**\nInput: i have problems with the cancellation of a {{Account Category}} account\nOutput: delete_account\n\n**Example 13:**\nInput: cn I place an order from {{Delivery City}}?\nOutput: delivery_options\n\n**Example 14:**\nInput: I need to see when will my parcel arrive, how to do it?\nOutput: delivery_period\n\n**Example 15:**\nInput: edit details oon {{Account Category}} account\nOutput: edit_account\n\n**Example 16:**\nInput: i dont know what i have to od to download my invoice #00108\nOutput: get_invoice\n\n**Example 17:**\nInput: i paid {{Currency Symbol}}{{Refund Amount}} for this order want help getting an rebate\nOutput: get_refund\n\n**Example 18:**\nInput: i cannot unsubacribe to ur company newsletter\nOutput: newsletter_subscription\n\n**Example 19:**\nInput: can you help me report an issue with online payments?\nOutput: payment_issue\n\n**Example 20:**\nInput: i have to purchase some items\nOutput: place_order\n\n**Example 21:**\nInput: I can't remembner my pass, can you help me to retrieve it?\nOutput: recover_password\n\n**Example 22:**\nInput: I am experiencing a problem with the sign-up\nOutput: registration_problems\n\n**Example 23:**\nInput: is there a section to submit some feedback for ur company\nOutput: review\n\n**Example 24:**\nInput: I cannot enter a new delivery address\nOutput: set_up_shipping_address\n\n**Example 25:**\nInput: i want assistance using tghe fucking {{Account Category}} account\nOutput: switch_account\n\n**Example 26:**\nInput: I donot know how to check order {{Order Number}} status\nOutput: track_order\n\n**Example 27:**\nInput: tracking refund\nOutput: track_refund",
"role": "system"
},
{
"content": "Here is the message to classify: 'can you help me check the ETA of the purchase {{Order Number}}?'",
"role": "user"
},
{
"content": "track_order",
"role": "assistant"
}
] |
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