mllab/smiles-2025 · Datasets at Hugging Face

query stringlengths 6 126	response stringlengths 15 719
How do I start trading equities with Alfa-Bank?	You can start by opening a brokerage account through the Alfa-Bank app under 'Investments', via Alfa-Online under 'Trade', or in person at a branch.
i need a hedging strategy for libor	Alfa-Bank offers interest-rate swaps and options tied to the Libor index for hedging.
primary market access	Alfa-Bank grants access to equity primary markets for clients seeking IPOs or placements.
How does Alfa-Bank calculate interest for early repayment?	Interest is calculated on the full loan amount from the day it is issued. If repaid early, the repayment includes the interest accrued up to the repayment date.
Can order credit card without visiting a branch?	Yes, you can apply entirely online through the Alfa-Bank website or mobile app without visiting a branch.
what happened to alfa-bank’s credit standing?	On September 23, 2024, ACRA reaffirmed Alfa-Bank’s rating at AA+(RU) and revised the outlook to Positive, showing confidence in its stability.
Minimum investment period	The minimum investment period is 3 months.
How to get a balance	To get a certificate of available balance, use the mobile app or Alfa-Online.
Who can process incoming RUB payments with Alfa-Bank?	Alfa-Bank processes incoming RUB payments without restrictions for all clients.
What are Alfa-Bank’s main sustainability goals?	Alfa-Bank’s main goals include helping society, caring for nature, improving customer service, supporting employees, and fostering a healthy corporate environment through effective ESG management.
What certificates can I get?	You can request the certificate of available balance (in Russian or English), certificate of credit presence or absence, account statement, or credit statement.
Cash pooling	Cash pooling allows you to control the account balances of the Group of Companies effectively.
non personalized card vs regular	A non-personalized card works just like a regular Alfa debit card but offers faster access—you can pick it up at a branch in 10 minutes without ordering it in advance, while a regular card requires processing time.
mir pay international availability	Mir Pay works abroad in Armenia, Kyrgyzstan, and Kazakhstan.
Online deposits available for corporate accounts	Yes, corporate clients can open online deposits through the online banking system.
Margin trading fx forex	Margin trading allows forex trading with leveraged access.
Alfa Bank Fixed Income	Alfa Bank’s Fixed Income Division supports investment services on domestic and global markets for banks, corporates, asset management companies, hedge funds, insurance companies, and private investors.
how to check my aeroflot miles?	Activate your personal account at aeroflot.ru in the "Aeroflot Bonus → Join the Program" section to check and spend your miles. Until activation, miles will only accumulate.
Does Alfa-Bank support international trading for Russian assets?	Yes. Alfa-Bank’s trading teams are active in New York, London, and other European cities, facilitating access to global exchanges listing Russian securities.
i want mobile banking for corporate accounts	Use Alfa Business Mobile, the mobile app for managing business accounts from a smartphone or tablet.
Can I get cashback for multiple transactions?	Yes, as long as the total monthly points (5,000 for regular/15,000 for premium) and per-transaction limits are not exceeded.
When will Alfa-Bank repay its debt?	Alfa-Bank aims to fulfill its remaining payment obligations whenever it becomes technically and legally possible, as stated in their commitment to being a responsible borrower.
Does the Free Alfa-Card have hidden fees?	No, the Debit Alfa-Card is free forever and has no conditions, charges, or hidden fees.
What’s the main purpose of structured bonds?	The main purposes are increasing investment returns in a convenient format, earning from market movements, and diversifying portfolios.
Can personal loans be used for business expenses?	No, personal loans are only for personal, household, or non-production-related needs and cannot be used for business or production purposes.
is my card linked to one payment system?	Cards are issued for specific systems (e.g., Visa or MIR). Use the relevant card for the system you need.
Alfa-Bank contact phone	The contact phone number for Alfa-Bank is +7 (495) 620-91-91.
Certificate via app	Yes, you can get a certificate in the mobile app by navigating to the Card account section and selecting "Get certificate or statement."
Is there a commission for converting the deposit to an alternative currency?	No, there is no commission for converting the deposit to an alternative currency.
What defines employee behavior at Alfa-Bank?	Employees follow a Code of Ethics that establishes core values and work principles.
alfa-bank privacy policy approval process	The policy is approved by the Chairman of the Management Board under the authority specified in the bank’s charter.
Cost to replace card	The cost to replace your card is 290 ₽. If you have the Premium tariff, reissuing is free.
who is helping alfa-bank with debt repayment?	Alfa-Bank is collaborating with regulatory bodies and foreign financial institutions to find appropriate ways to fulfill its payment obligations under the Loans and LPNs.
What’s the minimum sum for equipment import financing?	The minimum sum for ECA-covered financing of equipment imports is $1,000,000.
Steps to order via the app	In the Alfa-Bank mobile app, go to "All My Products," then select "New Account or Product" to order a card.
office address needed	The office address for Alfa-Bank is 27 Kalanchevskaya str., Moscow, Russia, 107078.
Largest private bank in Russia?	Alfa-Bank is the largest private bank in Russia with extensive banking services experience.
My Code works only on my current device	The Code may be used on only one Mobile Device. If you change devices, you may need to update your linked device.
sbp definition	SBP stands for Fast Payment System which enables instant phone number-based transfers.
bond types you trade	We trade corporate and sovereign bonds, including investment grade, high-yield, and distressed securities.
What does Alfa-Bank consider a major business area?	The retail business is an important area of Alfa-Bank’s activity.
Need existing account to order via app?	If you already have an account with Alfa-Bank, you can order a card through the mobile app by navigating to “All My Products” → “New Account or Product.”
can i get credit card online without visiting bank?	Yes, apply entirely online via the website or mobile app/Alfa-Online if you have an existing account.
MasterCard and Visa supported?	Yes, Alfa-Mobile supports MasterCard Worldwide and Visa International as international payment systems.
How can I verify the status of my referral rewards?	Check the status of your rewards in the app or Alfa-Online under Money for you and your friends → Debit card → Recommend.
Will I get cashback for paying a fine?	No, payments for fines (MCC 7322, 9222, etc.) do not earn cashback.
i have a document issued by a foreign state. what else do i need?	Your foreign-issued document must be recognized under an international treaty of the Russian Federation to be valid as an identity document for a stateless person.
Accession application is required?	Yes, the Application for Accession is part of the required documents.
What’s the requirement for a cash loan with an Alfa-Bank salary card?	Only a Russian passport is required for a cash loan if your salary is credited via Alfa-Bank.
minimum asset value for real estate leasing	The leased real estate must be valued at a minimum of RUR50 million.
can i get eco-envelopes for other items besides cards?	The eco-envelopes are currently used for plastic cards within Alfa-Bank’s initiatives, as described.
Use debit card to receive salary?	Yes, your debit card can be used to receive salary, pension, or benefits.
What is a cash loan at Alfa-Bank?	A cash loan is an unsecured loan for any purpose you may have.
Can I use the cash loan for home repairs?	Yes, a cash loan can be used for any purpose, including home repairs.
what if i already have an alfa-bank card?	If you already have an Alfa-Bank card, the loan will be linked to it, and the funds will be credited to your existing card’s account.
Untrusted source warning on Android	If you see a warning about an untrusted source during installation, the app is still legitimate. Tap Download anyway → Allow installation to proceed.
business wants to participate in quality seal	Join the annual Quality Seal competition by submitting your business to the bank’s own selection methodology for rewards and recognition.
Where is the Alfa-Bank headquarters located?	Alfa-Bank headquarters are located at 27 Kalanchevskaya str., Moscow, Russia, 107078.
my premium card gives 15k cashback?	Yes, the Alfa Premium Card under the Premium tariff allows up to 15,000 Alfa points per month in cashback.
How do I add Alfa-Online to my home screen?	Open Alfa-Online in Safari. Tap Share at the bottom of the screen. Select Add to Home Screen. Log in to Alfa-Online using your card number. Create a login and password. Tap Save password so you don’t have to enter it every time.
What about my credit card fees once I cancel it?	If the card is immediately closed, you won’t be charged any fees and won’t owe anything.
What is the main difference between named and unnamed Alfa debit cards?	The main difference is that a named card has the cardholder’s name and surname printed on it, while an unnamed card does not.
Is Internet required for all transactions?	Yes, the Internet is essential for all mobile banking transactions and services.
If I withdraw local currency abroad, can I get USD?	Yes, after withdrawing the local currency from a third-party ATM abroad, you can exchange it for USD at a currency exchange office.
bond start-up finance	We finance clients during initial bond placements.
Does Alfa-Bank follow Russian laws for data protection?	Yes, Alfa-Bank strictly complies with Russian laws and monitors legal and technological innovations in data protection.
Can I print my loan statement directly from the app?	Yes, after downloading the PDF statement from the app, you can print it immediately.
Minimal documentation to open an account	Account opening requires a small set of documents, making the process fast and straightforward.
Bond placements fx finance	Yes, we finance initial bond placements in major currencies.
What online banking options are available for corporate clients?	Corporate clients can use Alfa Business Online for online account access from any PC and Alfa Business Mobile for managing accounts from a smartphone or tablet.
alfa repo experience	Alfa Bank’s Fixed Income Division has 15+ years of experience in providing REPO-based financing services.
ruAA+ Alfa-Bank	Alfa-Bank has a national-scale credit rating of ruAA+ with a Stable outlook.
Is linking my card to the app safe?	Linking your card to the app allows automatic payments to trusted services, but ensure you choose secure platforms (e.g., official taxi or streaming apps) to maintain safety.
Is there any collateral required for corporate leasing?	No collateral is required. The leased asset itself is used as security.
Can a foreign resident apply for vehicle leasing?	No, the lessee must be a resident of the Russian Federation.
What’s the paper-saving impact?	Alfa-Bank saves 200 tons of paper yearly, protecting 7 hectares of forest or 3,000 trees.
i need to know about currency conversion when withdrawing the deposit	When withdrawing, the deposit can be returned to an alternative currency at the conversion rate specified in the agreement, with no commission applied.
what counts as min payment	The minimum payment is a portion (3–10%) of your total debt, ensuring no less than ₽300 is paid monthly.
Fee charged after purchase?	Yes, the quasi-cash fee is applied after the transaction when we identify the merchant’s MCC code. You won’t see the fee at the moment of purchase.
want to process online payments without changing my website	Acquiring and E-commerce solutions both allow online payments acceptance for goods and services without website fine-tuning.
What is Host-to-Host integration in corporate banking?	Alfa Link (Host-to-Host) refers to a dedicated integration channel for remote account management in corporate banking.
grace period reset	The grace period resets during the day after you fully repay your credit card debt. Check your app or Alfa-Online for confirmation.
Metal swaps options?	Alfa-Bank offers commodity swaps and options strategies for metals, including both ferrous and non-ferrous varieties.
can i skip income proof for loan under 300k?	Yes, if you do not have an Alfa-Bank salary card. For loans under 300,000 ₽, the passport is the only document required.
What is a credit card?	A credit card is a payment card that allows you to borrow money from the bank.
Certificates and statements debit card?	For certificates and statements related to your debit card, use the Alfa-Bank app. Go to "Card account" and choose "Certificates and statements."
Cashback not appearing	Confirm you followed the offer rules (e.g., no VPN) and that the partner hasn’t set a purchase cap. Cashback is credited on the 10th.
Early repayment not working app?	If you're having trouble repaying through the app, ensure your funds are in the account or expected by 11:00 PM Moscow time. The app will then process your early repayment.
Why do I need to turn off myVPN for cashback?	Using aVPN can prevent some partner offers from working, so it’s recommended to disable it.
Cash withdrawal limit increases after loan	The cash withdrawal limit increases by the amount of your cash loan for 30 calendar days.
Why am I being charged interest after the grace period?	If you don’t repay the debt during the grace period, interest is calculated on the full amount and for the full usage period.
Does Alfa-Bank prioritize employee well-being?	Yes, Alfa-Bank supports its employees and creates a healthy corporate environment as part of its sustainability principles.
is sbp transfer instant?	Yes, money is credited immediately through SBP transfers.
How are payments handled during holidays in Russia?	Book transfers can be processed during holidays up to 18:00 Moscow time, but real-time transfers through the Bank of Russia system adhere to standard working hours.
Are my preferences stored for services?	Yes, we store user preferences and settings to improve website and app functionality, as part of our data processing for service development.
my card is new and not working	Ensure your card is activated by opening the Alfa-Bank app or Alfa-Online, going to "All my products → Card account," and setting your PIN code.
SBP for big transfers	SBP allows transfers of more than 100 000 RUB with no additional fees.
can i make a book transfer at 8pm on friday?	Yes, book transfers are accepted 24/7 on business days, so Friday at 8pm is within the processing window.
Are my biometric data stored or used?	Yes, we process biometric personal data, such as face and voice images, for transmission to the Unified Biometric System.
Does Alfa-Bank use Visa or MasterCard?	Yes, Alfa-Bank is a member of both Visa International Service Association and MasterCard Europe Service Association.

How do I start trading equities with Alfa-Bank?

You can start by opening a brokerage account through the Alfa-Bank app under 'Investments', via Alfa-Online under 'Trade', or in person at a branch.

i need a hedging strategy for libor

Alfa-Bank offers interest-rate swaps and options tied to the Libor index for hedging.

primary market access

Alfa-Bank grants access to equity primary markets for clients seeking IPOs or placements.

How does Alfa-Bank calculate interest for early repayment?

Interest is calculated on the full loan amount from the day it is issued. If repaid early, the repayment includes the interest accrued up to the repayment date.

Can order credit card without visiting a branch?

Yes, you can apply entirely online through the Alfa-Bank website or mobile app without visiting a branch.

what happened to alfa-bank’s credit standing?

On September 23, 2024, ACRA reaffirmed Alfa-Bank’s rating at AA+(RU) and revised the outlook to Positive, showing confidence in its stability.

Minimum investment period

The minimum investment period is 3 months.

How to get a balance

To get a certificate of available balance, use the mobile app or Alfa-Online.

Who can process incoming RUB payments with Alfa-Bank?

Alfa-Bank processes incoming RUB payments without restrictions for all clients.

What are Alfa-Bank’s main sustainability goals?

Alfa-Bank’s main goals include helping society, caring for nature, improving customer service, supporting employees, and fostering a healthy corporate environment through effective ESG management.

What certificates can I get?

You can request the certificate of available balance (in Russian or English), certificate of credit presence or absence, account statement, or credit statement.

Cash pooling

Cash pooling allows you to control the account balances of the Group of Companies effectively.

non personalized card vs regular

A non-personalized card works just like a regular Alfa debit card but offers faster access—you can pick it up at a branch in 10 minutes without ordering it in advance, while a regular card requires processing time.

mir pay international availability

Mir Pay works abroad in Armenia, Kyrgyzstan, and Kazakhstan.

Online deposits available for corporate accounts

Yes, corporate clients can open online deposits through the online banking system.

Margin trading fx forex

Margin trading allows forex trading with leveraged access.

Alfa Bank Fixed Income

Alfa Bank’s Fixed Income Division supports investment services on domestic and global markets for banks, corporates, asset management companies, hedge funds, insurance companies, and private investors.

how to check my aeroflot miles?

Activate your personal account at aeroflot.ru in the "Aeroflot Bonus → Join the Program" section to check and spend your miles. Until activation, miles will only accumulate.

Does Alfa-Bank support international trading for Russian assets?

Yes. Alfa-Bank’s trading teams are active in New York, London, and other European cities, facilitating access to global exchanges listing Russian securities.

i want mobile banking for corporate accounts

Use Alfa Business Mobile, the mobile app for managing business accounts from a smartphone or tablet.

Can I get cashback for multiple transactions?

Yes, as long as the total monthly points (5,000 for regular/15,000 for premium) and per-transaction limits are not exceeded.

When will Alfa-Bank repay its debt?

Alfa-Bank aims to fulfill its remaining payment obligations whenever it becomes technically and legally possible, as stated in their commitment to being a responsible borrower.

Does the Free Alfa-Card have hidden fees?

No, the Debit Alfa-Card is free forever and has no conditions, charges, or hidden fees.

What’s the main purpose of structured bonds?

The main purposes are increasing investment returns in a convenient format, earning from market movements, and diversifying portfolios.

Can personal loans be used for business expenses?

No, personal loans are only for personal, household, or non-production-related needs and cannot be used for business or production purposes.

is my card linked to one payment system?

Cards are issued for specific systems (e.g., Visa or MIR). Use the relevant card for the system you need.

Alfa-Bank contact phone

The contact phone number for Alfa-Bank is +7 (495) 620-91-91.

Certificate via app

Yes, you can get a certificate in the mobile app by navigating to the Card account section and selecting "Get certificate or statement."

Is there a commission for converting the deposit to an alternative currency?

No, there is no commission for converting the deposit to an alternative currency.

What defines employee behavior at Alfa-Bank?

Employees follow a Code of Ethics that establishes core values and work principles.

alfa-bank privacy policy approval process

The policy is approved by the Chairman of the Management Board under the authority specified in the bank’s charter.

Cost to replace card

The cost to replace your card is 290 ₽. If you have the Premium tariff, reissuing is free.

who is helping alfa-bank with debt repayment?

Alfa-Bank is collaborating with regulatory bodies and foreign financial institutions to find appropriate ways to fulfill its payment obligations under the Loans and LPNs.

What’s the minimum sum for equipment import financing?

The minimum sum for ECA-covered financing of equipment imports is $1,000,000.

Steps to order via the app

In the Alfa-Bank mobile app, go to "All My Products," then select "New Account or Product" to order a card.

office address needed

The office address for Alfa-Bank is 27 Kalanchevskaya str., Moscow, Russia, 107078.

Largest private bank in Russia?

Alfa-Bank is the largest private bank in Russia with extensive banking services experience.

My Code works only on my current device

The Code may be used on only one Mobile Device. If you change devices, you may need to update your linked device.

sbp definition

SBP stands for Fast Payment System which enables instant phone number-based transfers.

bond types you trade

We trade corporate and sovereign bonds, including investment grade, high-yield, and distressed securities.

What does Alfa-Bank consider a major business area?

The retail business is an important area of Alfa-Bank’s activity.

Need existing account to order via app?

If you already have an account with Alfa-Bank, you can order a card through the mobile app by navigating to “All My Products” → “New Account or Product.”

can i get credit card online without visiting bank?

Yes, apply entirely online via the website or mobile app/Alfa-Online if you have an existing account.

MasterCard and Visa supported?

Yes, Alfa-Mobile supports MasterCard Worldwide and Visa International as international payment systems.

How can I verify the status of my referral rewards?

Check the status of your rewards in the app or Alfa-Online under Money for you and your friends → Debit card → Recommend.

Will I get cashback for paying a fine?

No, payments for fines (MCC 7322, 9222, etc.) do not earn cashback.

i have a document issued by a foreign state. what else do i need?

Your foreign-issued document must be recognized under an international treaty of the Russian Federation to be valid as an identity document for a stateless person.

Accession application is required?

Yes, the Application for Accession is part of the required documents.

What’s the requirement for a cash loan with an Alfa-Bank salary card?

Only a Russian passport is required for a cash loan if your salary is credited via Alfa-Bank.

minimum asset value for real estate leasing

The leased real estate must be valued at a minimum of RUR50 million.

can i get eco-envelopes for other items besides cards?

The eco-envelopes are currently used for plastic cards within Alfa-Bank’s initiatives, as described.

Use debit card to receive salary?

Yes, your debit card can be used to receive salary, pension, or benefits.

What is a cash loan at Alfa-Bank?

A cash loan is an unsecured loan for any purpose you may have.

Can I use the cash loan for home repairs?

Yes, a cash loan can be used for any purpose, including home repairs.

what if i already have an alfa-bank card?

If you already have an Alfa-Bank card, the loan will be linked to it, and the funds will be credited to your existing card’s account.

Untrusted source warning on Android

If you see a warning about an untrusted source during installation, the app is still legitimate. Tap **Download anyway → Allow installation** to proceed.

business wants to participate in quality seal

Join the annual Quality Seal competition by submitting your business to the bank’s own selection methodology for rewards and recognition.

Where is the Alfa-Bank headquarters located?

Alfa-Bank headquarters are located at 27 Kalanchevskaya str., Moscow, Russia, 107078.

my premium card gives 15k cashback?

Yes, the Alfa Premium Card under the Premium tariff allows up to 15,000 Alfa points per month in cashback.

How do I add Alfa-Online to my home screen?

Open Alfa-Online in Safari. Tap **Share** at the bottom of the screen. Select **Add to Home Screen**. Log in to Alfa-Online using your card number. Create a login and password. Tap **Save password** so you don’t have to enter it every time.

What about my credit card fees once I cancel it?

If the card is immediately closed, you won’t be charged any fees and won’t owe anything.

What is the main difference between named and unnamed Alfa debit cards?

The main difference is that a named card has the cardholder’s name and surname printed on it, while an unnamed card does not.

Is Internet required for all transactions?

Yes, the Internet is essential for all mobile banking transactions and services.

If I withdraw local currency abroad, can I get USD?

Yes, after withdrawing the local currency from a third-party ATM abroad, you can exchange it for USD at a currency exchange office.

bond start-up finance

We finance clients during initial bond placements.

Does Alfa-Bank follow Russian laws for data protection?

Yes, Alfa-Bank strictly complies with Russian laws and monitors legal and technological innovations in data protection.

Can I print my loan statement directly from the app?

Yes, after downloading the PDF statement from the app, you can print it immediately.

Minimal documentation to open an account

Account opening requires a small set of documents, making the process fast and straightforward.

Bond placements fx finance

Yes, we finance initial bond placements in major currencies.

What online banking options are available for corporate clients?

Corporate clients can use Alfa Business Online for online account access from any PC and Alfa Business Mobile for managing accounts from a smartphone or tablet.

alfa repo experience

Alfa Bank’s Fixed Income Division has 15+ years of experience in providing REPO-based financing services.

ruAA+ Alfa-Bank

Alfa-Bank has a national-scale credit rating of ruAA+ with a Stable outlook.

Is linking my card to the app safe?

Linking your card to the app allows automatic payments to trusted services, but ensure you choose secure platforms (e.g., official taxi or streaming apps) to maintain safety.

Is there any collateral required for corporate leasing?

No collateral is required. The leased asset itself is used as security.

Can a foreign resident apply for vehicle leasing?

No, the lessee must be a resident of the Russian Federation.

What’s the paper-saving impact?

Alfa-Bank saves 200 tons of paper yearly, protecting 7 hectares of forest or 3,000 trees.

i need to know about currency conversion when withdrawing the deposit

When withdrawing, the deposit can be returned to an alternative currency at the conversion rate specified in the agreement, with no commission applied.

what counts as min payment

The minimum payment is a portion (3–10%) of your total debt, ensuring no less than ₽300 is paid monthly.

Fee charged after purchase?

Yes, the quasi-cash fee is applied after the transaction when we identify the merchant’s MCC code. You won’t see the fee at the moment of purchase.

want to process online payments without changing my website

Acquiring and E-commerce solutions both allow online payments acceptance for goods and services without website fine-tuning.

What is Host-to-Host integration in corporate banking?

Alfa Link (Host-to-Host) refers to a dedicated integration channel for remote account management in corporate banking.

grace period reset

The grace period resets during the day after you fully repay your credit card debt. Check your app or Alfa-Online for confirmation.

Metal swaps options?

Alfa-Bank offers commodity swaps and options strategies for metals, including both ferrous and non-ferrous varieties.

can i skip income proof for loan under 300k?

Yes, if you do not have an Alfa-Bank salary card. For loans under 300,000 ₽, the passport is the only document required.

What is a credit card?

A credit card is a payment card that allows you to borrow money from the bank.

Certificates and statements debit card?

For certificates and statements related to your debit card, use the Alfa-Bank app. Go to "Card account" and choose "Certificates and statements."

Cashback not appearing

Confirm you followed the offer rules (e.g., no VPN) and that the partner hasn’t set a purchase cap. Cashback is credited on the 10th.

Early repayment not working app?

If you're having trouble repaying through the app, ensure your funds are in the account or expected by 11:00 PM Moscow time. The app will then process your early repayment.

Why do I need to turn off myVPN for cashback?

Using aVPN can prevent some partner offers from working, so it’s recommended to disable it.

Cash withdrawal limit increases after loan

The cash withdrawal limit increases by the amount of your cash loan for 30 calendar days.

Why am I being charged interest after the grace period?

If you don’t repay the debt during the grace period, interest is calculated on the full amount and for the full usage period.

Does Alfa-Bank prioritize employee well-being?

Yes, Alfa-Bank supports its employees and creates a healthy corporate environment as part of its sustainability principles.

is sbp transfer instant?

Yes, money is credited immediately through SBP transfers.

How are payments handled during holidays in Russia?

Book transfers can be processed during holidays up to 18:00 Moscow time, but real-time transfers through the Bank of Russia system adhere to standard working hours.

Are my preferences stored for services?

Yes, we store user preferences and settings to improve website and app functionality, as part of our data processing for service development.

my card is new and not working

Ensure your card is activated by opening the Alfa-Bank app or Alfa-Online, going to "All my products → Card account," and setting your PIN code.

SBP for big transfers

SBP allows transfers of more than 100 000 RUB with no additional fees.

can i make a book transfer at 8pm on friday?

Yes, book transfers are accepted 24/7 on business days, so Friday at 8pm is within the processing window.

Are my biometric data stored or used?

Yes, we process biometric personal data, such as face and voice images, for transmission to the Unified Biometric System.

Does Alfa-Bank use Visa or MasterCard?

Yes, Alfa-Bank is a member of both Visa International Service Association and MasterCard Europe Service Association.